All Jackpots, what did I do wrong?

[AussieDave]

Hi All,

I also want to add as an affiliate I appreciate players posting this information.

Although we get stats to track inward bound sign-ups, what happens after a player I recommended to a casino, well that's anyone's guess.

An incident as the OP has experienced and backs up with email proof, shows me that all is not how I would expect a player; a long time loyal player, to be treated. This ain't on Jackpot Factory.

Edit: Sent an email to one of my casino contacts advising them of this thread. Hope that's OK with CM and you too Marvin.



Cheers



Dave

 

[Mavin1]

Yes Dave that is okay to email them, it would be nice if they could explain why they make such decisions, not only to myself but to so many other loyal players.

But please don't tell them my name is Marvin........

Thank you, Mavin1....Evelyn

 

[pinkfloyd]

i have a betting pattern , every time i play a mg casino i bet 25 spins at 90c on break the bank again , so far this pattern has cost me hundreds ,when i finally hit the jewels with a x5 ill be waiting for my email !

lol


so basically this is the exact same thing inetbet has been emailing out ?
i think as everyones been stating places like 32 red seem to look after you if your a winner or a loser , other casinos dont like the "W" word .... cmon casino you can say it .... www w .. wwww winner !


take your money and never go back mavin ( i left out the r )

 

[WonderingSpirit]

A little off topic..

How are the payments at allslots? Fast or slow?
Anyone have any experiences? I have requested a cashout to my Visa, and live support were kind enough to flush my account, which is a good start.

 

[AussieDave]

Hi all,

I have received word back from my casino contact that it was regrettable mix up and Marvin's account has now been rectified.

I've already PM'd Marvin. Have also been told the i-rep will post an explanation to this thread today.


Cheers



Dave

 

[KasinoKing]

I have received word back from my casino contact that it was regrettable mix up and Marvin's account has now been rectified.

I've already PM'd Marvin. Have also been told the i-rep will post an explanation to this thread today.

Well done... but who is this Marvin you're referring to?

"Regrettable mix up"... yeah right!

 

[Jackpot Factory]

Hi everyone,

David Brickman here…

Mavin1, I was a little shocked to read this thread as you are considered one of our most loyal players. I’ve spoke with Alison Andersson, the Casino Manager at Jackpot Factory, who told me you were sent this email in error. (she is actually sending you an email right now with an explanation and a big apology)

Obviously the Jackpot Factory Casino group doesn’t penalize players for winning, and we certainly wouldn’t close the accounts of people who had nice wins. However, we do have players systematically abuse our bonus system and this email is for them.

Mavin1, if you have any questions or need further information, please do not hesitate to contact me.

All the best,

David

 

[Cant_Get_Right]

Hi everyone,

David Brickman here…

Mavin1, I was a little shocked to read this thread as you are considered one of our most loyal players. I’ve spoke with Alison Andersson, the Casino Manager at Jackpot Factory, who told me you were sent this email in error. (she is actually sending you an email right now with an explanation and a big apology)

Obviously the Jackpot Factory Casino group doesn’t penalize players for winning, and we certainly wouldn’t close the accounts of people who had nice wins. However, we do have players systematically abuse our bonus system and this email is for them.

Mavin1, if you have any questions or need further information, please do not hesitate to contact me.

All the best,

David

The lying just dont stop. Clearly this wasn't an error. Marvin received several emails addressing his/her by name; And stating the reason for the ban. WOW! Lies, Lies, and yet more LIES!!!

 

[AussieDave]

but who is this Marvin you're referring to?

I've been reading Mavin1 as Marvin. Though I did think it was odd for a female to use Marvin as a nick

That's it optometrist booking tomorrow. Can't prolong the inevitable any longer. I need me some glasses. Done pretty good to make it close to 49 without any!

Now peeps will probably have a better idea what I'm talking about



Cheers



Dave

 

[dcpam39]

Edit: Sent an email to one of my casino contacts advising them of this thread. Hope that's OK with CM and you too Marvin.



Cheers



Dave

Dave, this is maybe the third time that i have seen you take the initiative to try to resolve a player's issue through your contacts with positive results. I don't think that the players have signed up through you, but you still act on their behalf. You are what an affliate, in my mind should be, thanks for looking out for us, the players,
Pam

 

[AussieDave]

thanks for looking out for us, the players

Thanks for the Kudos they're appreciated

I'm only doing what I'd like to think someone else would do if I was in a similar situation. Unfortunately not all affiliates think like me...



Cheers



Dave

 

[Mavin1]

I've been reading Mavin1 as Marvin. Though I did think it was odd for a female to use Marvin as a nick That's it optometrist booking tomorrow. Can't prolong the inevitable any longer. I need me some glasses. Done pretty good to make it close to 49 without any!

Now peeps will probably have a better idea what I'm talking about



Cheers



Dave

Dave you are not only Awesome, but also very funny! I can only thank you for being so helpful, but send you my hugs!

As a poster stated in this thread for you to go out of your way for a player that is not from your affliation is above and beyond and you deserve great Kudo's for being more than just an affiliate, more than just a forum member, you are a real person and we are lucky to have one such as you that looks out for us players without even being asked.
Big thumbs up to you

I will reserve my feelings regarding the issue with All Jackpots until I have received the email or pm from them and will post any and all messages so all forum members who have followed this will be kept up to date.

I do appreciate the rep coming on this thread and making a statement and would hope that the rep can resolve any issue anyone that has read this thread may have regarding how they will be treated after having a run of good luck.

We should not be in fear that if we do get lucky that we will be flagged.

We should not be in fear that if we play one game all day for days on end that we will be flagged.

Players "Gaming Patterns", may change, but that is simply because we reflect on how we have played over time and what has worked and what doesn't.
Sometimes we may skip all over the casino, trying to play everything, sometimes we may just play one or two games. But this is our choice as it is our money that we are spending, we decide how and on what we wish to spend it on.

I don't expect bonuses, or pampering, or gifts or anything, but what I do expect as many players do is a quality place to play that allows me the right to play however I wish without the fear of someone watching over my shoulder and taking notes if I play on one slot for to long.

Believe me, if a casino looks at my records seriously they will see that I have never nor am an "Advantage Player", if I were, I wouldn't have paid you more than you have paid me........

 

[Mavin1]

I have received the message from Alison at All Jackpots, see below;


Dear Evelyn A,

You may have received an email yesterday, stating that
your account was no longer eligible to receive bonuses
at our casino. This email was sent to you in error,
and we apologize for any inconvenience this may have caused.
Your loyalty balance has been restored, and your account,
Vajr++++++++, credited with a 35 credit comp.

If you have any questions or need further information,
please don't hesitate to contact us.

Best regards,

Alison Andersson
Casino Manager
The Jackpot Factory Group


I am very happy that so many members here stayed with this issue and gave their input as I think it has hopefully made All Jackpots realize they should take precautions in how errors like this can cause a lot of headaches for a lot of people.

Big THANK YOU, to all forum members for your support.

I also appreciate that they have restored my accumulated comps, but ultimately appreciate the fact that they have corrected this error. Although it would have been nice to have a better explaination as to why this would occur in the first place, as many players have had this happen and probably still have unanswered questions regarding such actions.

A Big THANK YOU, to AussieDave and Dave the Rep for handling this issue in a professional and timely manner.


But sad that I have lost my momentum on Jungle 7's, ah well, it was nice while it lasted.

 

[silcnlayc]

Originally Posted by AussieDave: I've been reading Mavin1 as Marvin. Though I did think it was odd for a female to use Marvin as a nick

Mavin, you little wench you..told you before you got them eating out of your hands! (You even confused poor Dave!)

Good to hear that this is getting a look see...and thank you Dave for helping this along.. It is nice to see people that do not need to step up, do it anyway..

.

 

[Mavin1]

Funny Silc, but I don't know about anyone eating out of my hands, however I do seem to be missing a finger or two. I hope AJ returns them too.

But..... Just call me MARVIN........not!!!!!

 

[all4greed]

Nice to see a thread have a good conclusion. Keep on winning...

 

[Mavin1]

It is great to see something go from not to good to a winning conclusion so quickly. This would not have been possible if not for the winning members here on the forum.

GROUP HUG!!!!!!!!!


However, I have lost my Mojo for the moment, so have to go and find it again.

 

[kmartinusa]

I'm happy that this has turned out as it did. If it was indeed an honest mistake, then they certainly did the right thing and recitfied it. Thanks JPFactory!

Great job, AussieDave for going out of your way to use your contacts that led to high fives all around. You, my friend, are a good egg!

Mavin1, thanks much for bringing this here and I'm happy for you.

Kevin

 

[silcnlayc]

Mavin1: Funny Silc, but I don't know about anyone eating out of my hands, however I do seem to be missing a finger or two. I hope AJ returns them too.

But..... Just call me MARVIN........not!!!!!

OMG Too funny with the mustache....shake it off and get back to winning! I want to see more screenies!

.

 

[RedAndi]

HAPPY

Happy for you Mavin! Nice stache

Big to AussieDave!!!!
Nice to have someone around who gets things done right quick.

 

[Mavin1]

Thanks, I had just come back from the barber, but I think he got it a little lopsided, guess I need to do some trimming.

 

[DarkMage]

Glad it worked out..most casinos try to pull a fast one on the "winners" with this bonus abuse BS....glad to see the Casinomeister approved ones are on top of their game fixing any problems.

 

[Mavin1]

Thanks Darkmage, I am very pleased as well with the results and how things were handled so well.

I did receive also a personal phone call from Dave the Rep yesterday wanting to confirm with me that all was well. I appreciate the personal follow up over the phone.

Obviously mistakes can and do happen even when dealing with an accredited casino. But this has shown me that it is better to not be angry about it and just present my case in a clear and reasonable manner and we will find people such as AussieDave and Dave the Rep and many others coming to the rescue.

It was nice that Dave the Rep called me at home personally for a follow up. This shows me that even those of us that are small depositors are just as respected and cared about as the big depositor.

Thank you again Sincerely!