All Jackpots Tournaments problem

2young2care

Full Member
Joined
Mar 25, 2008
Location
around the corner
I have a weird problem there at All Jackpots with the tournaments. I enter the free ones frequently. Sometimes I'll try to join one and nothing happens. I click and click and click.... and nothing happens. I close out the casino and restart it. I click and click and click.... and STILL nothing happens. And even though I know I've entered tournaments that haven't yet begun, it will tell me I'm not registered for any tournaments. Has this happened to anyone else?
 

mrracetrack

Paleo Meister (means really, really old)
Joined
Sep 14, 2001
Location
North of Pluto
Yes... it's a problem they have had for about 6 months now... and obviously they are still unable to fix it.

Perhaps David Brickman can post an update or explanation for this ongoing problem... ;)
 

vinylweatherman

You type well loads
Joined
Oct 14, 2004
Location
United Kingdom
I frequently get this problem. It will NOT CLEAR just by unloading the casino and restarting, it is something at THEIR end. Where tournaments run over a short timeframe, perhaps the 15 minute and 30 minute ones, it can mean players unable to register, or even play an entry they have already paid for earlier.

It has been going on for more than 6 months, this kind of problem has been evident right the way from launch.
 

2young2care

Full Member
Joined
Mar 25, 2008
Location
around the corner
Oh, OK. I've been rebooting my computer and starting and closing the casino like a maniac. :eek2:

So, like what happens when you've already won a place in the 200K Grand Final, but the software won't let you play any tournaments and keeps telling you that you're not registered for any either? :confused:

Thanks for the feedback. I appreciate knowing that the problem does not lie with me or my computer. :)
 

chuchu59

gambling addict
PABnonaccred
CAG
PABinit
Joined
Sep 26, 2004
Location
SOMEWHERE IN ASIA
Even if you are lucky to join the tourneys you may find yourself being logged out of the tourney and casino while playing. logging in again wastes precious time. This has happened to me on several occasions. Fortunately, these werent rebuys.
 

chuchu59

gambling addict
PABnonaccred
CAG
PABinit
Joined
Sep 26, 2004
Location
SOMEWHERE IN ASIA
Oh, OK. I've been rebooting my computer and starting and closing the casino like a maniac. :eek2:

So, like what happens when you've already won a place in the 200K Grand Final, but the software won't let you play any tournaments and keeps telling you that you're not registered for any either? :confused:

Thanks for the feedback. I appreciate knowing that the problem does not lie with me or my computer. :)

It's useless to reboot the computer. The only way would be to click on the tourney link and wait until the tourney shows. It could be several seconds and could take more than 10 minutes.
 

2young2care

Full Member
Joined
Mar 25, 2008
Location
around the corner
It's useless to reboot the computer. The only way would be to click on the tourney link and wait until the tourney shows. It could be several seconds and could take more than 10 minutes.

Wow, I can't believe this has been going on for 6 months?!?! Do they reimburse you if you're in a rebuy and this happens?
 

gerilege

Meister Member
PABrogue
PABnorogue
Joined
Mar 9, 2006
Location
Hungary
I also have this problem. Imho the only thing you can do is to wait while logged on as chuchu said. Even when tournament lobby loads correctly, an additional problem is that sometimes when you click on rebuy or continue, nothing happens.
 

Jackpot Factory

Dormant account
Joined
Feb 2, 2005
Location
Malta
Reply from David Brickman at the Jackpot Factory

Hi everyone,

Unfortunately, I dont have too much too comment on this posting. Jackpot Factory isnt in directly control of the development issues regarding the software but we do everything we can in conjunction with MGS to offer a quality product. I know this doesnt solve anybodys problem but its just the honest truth. Some of the suggestions here can help as well as uninstalling and reinstalling the software.

David Brickman
VP Player Affairs
Jackpot Factory Casino Group
You do not have permission to view link Log in or register now.
 

SierraDawn

Dormant account
Joined
Mar 25, 2008
Location
Colorado
I have a weird problem there at All Jackpots with the tournaments. I enter the free ones frequently. Sometimes I'll try to join one and nothing happens. I click and click and click.... and nothing happens. I close out the casino and restart it. I click and click and click.... and STILL nothing happens. And even though I know I've entered tournaments that haven't yet begun, it will tell me I'm not registered for any tournaments. Has this happened to anyone else?

True That.. It is a pain in the Arse, it is :cool:
 

gerilege

Meister Member
PABrogue
PABnorogue
Joined
Mar 9, 2006
Location
Hungary
At the moment I have the all slots casino sw running.
Find attached what I can see under tournaments. Total black-out.
 

miket2112

Newbie member
Joined
Dec 31, 2005
Location
Tampa, Florida, United States
MGS at fault

Hi everyone,

Unfortunately, I dont have too much too comment on this posting. Jackpot Factory isnt in directly control of the development issues regarding the software but we do everything we can in conjunction with MGS to offer a quality product. I know this doesnt solve anybodys problem but its just the honest truth. Some of the suggestions here can help as well as uninstalling and reinstalling the software.

David Brickman
VP Player Affairs
Jackpot Factory Casino Group
You do not have permission to view link Log in or register now.

If uninstalling and reinstalling would work, it would indicate a problem on the players side. The fact that is a system wide issue would indicate a problem at MGS. I was looking to buy a continue in a tournament today and couldn't. I waited and tried several times and still had the same problem. I also noticed that the number of player in the 200K went from just over 3000 to 5013. Not only is that suspicious but is also over the 5000 maximum. Needless to say I might not bother to deposit in order to rebuy or continue for that one. Folk at jackpot factory need to get on this right away as they stand to lose out on all that rebuy-continue money. get in touch with MGS and have them fix that. While they"re at it they can fix some of the old bugs.
 

miket2112

Newbie member
Joined
Dec 31, 2005
Location
Tampa, Florida, United States
D-Day

Well, here we are! Day 1 of the 4 day 200K Tournament and still either not showing an entry or dropping out in the middle of play or not able to register. Funny, never get anything like that when trying to deposit. I won't be putting money into rebuys this weekend. Sorry for Brickman and JPF!!!!:rolleyes::rolleyes:
 

vinylweatherman

You type well loads
Joined
Oct 14, 2004
Location
United Kingdom
If uninstalling and reinstalling would work, it would indicate a problem on the players side. The fact that is a system wide issue would indicate a problem at MGS. I was looking to buy a continue in a tournament today and couldn't. I waited and tried several times and still had the same problem. I also noticed that the number of player in the 200K went from just over 3000 to 5013. Not only is that suspicious but is also over the 5000 maximum. Needless to say I might not bother to deposit in order to rebuy or continue for that one. Folk at jackpot factory need to get on this right away as they stand to lose out on all that rebuy-continue money. get in touch with MGS and have them fix that. While they"re at it they can fix some of the old bugs.

A case of free passes being granted, and dumped into the tournament by the casino. Is it possible that the mass dumping of 2000+ free passes all at once is enough to temporarily cripple the server running the event.

THIS one is over 4 days, but if it were one of the short ones, then MANY players would have had no chance of playing.

If MGS claim to be working on this, why has NOTHING improved for months, and the only changes seen have been a WORSENING of the tournament software. The ONLY thing MGS seem to do to "remedy the situation" is to load even MORE tournaments onto a server that has already been struggling to run what it already had - how is this going to IMPROVE things.
If MY PC runs slow, or gives me "lack of resource" errors, I CLOSE software, I do not try to run even MORE, and expect an improvement:confused:

Seems this is going to be one of those bad weekends for the MGS tournament software.
 

gerilege

Meister Member
PABrogue
PABnorogue
Joined
Mar 9, 2006
Location
Hungary
Anyone able to play?
I was able to do one initial round and a continue, but there's been nothing under my tournaments in the last two hours and I'm also unable to join from the main tourney lobby.
I'm really wondering, I mean this issue has serious business impact on JF, is there really nothing that could be done?
 

chuchu59

gambling addict
PABnonaccred
CAG
PABinit
Joined
Sep 26, 2004
Location
SOMEWHERE IN ASIA
Hi everyone,

Unfortunately, I don’t have too much too comment on this posting. Jackpot Factory isn’t in directly control of the development issues regarding the software but we do everything we can in conjunction with MGS to offer a quality product. I know this doesn’t solve anybody’s problem but it’s just the honest truth. Some of the suggestions here can help as well as uninstalling and reinstalling the software.

David Brickman
VP Player Affairs
Jackpot Factory Casino Group
You do not have permission to view link Log in or register now.

David,

While you are not in contol of the situation, you should step up your efforts and urge MGS to solve this issue as it has dragging on for quite a long time. I have less problems with Bellerock tourneys probably because they dont have so many logging in simultaneously. What am I supposed to do when I am exercising continue play options and I am suddenly logged out. My precious play time will be drastically reduced placing me at a disadvantage. You are MG's customer and you have a right to demand a satisfactory solution quickly otherwise you should suspend the buy-in tourneys at this juncture to be fair to everyone.
 

jas2587

Ueber Meister
Joined
Apr 25, 2006
Location
FL
I sent a email an got no reply
Hiya
I played an won a entry into the weekly 10K AsrXXXXXXXX
Finished 748th Cindy_56 but it doesnt have me registered an I dont even know when the playoff is
can you please check into this

also even if I want to play in a tourney
free or pay I try to click the play an nothing
at all happens

seems to me some 1 is making
quite a bit of cash off these blunders
an it isnt the players

Cindy
 

catrina m

Dormant account
PABaccred
Joined
Feb 8, 2007
Location
US of A
I have had this problem and by staying logged in I have been able to enter tourneys, but when I click join I expect to play

If I paid a lot to enter the tourney I would expect reimbursement

I was in the top 70 and trying to rebuy but was refused yesterday

who knows, I had just hit the free spins in loaded and timed out and that was it
 

vinylweatherman

You type well loads
Joined
Oct 14, 2004
Location
United Kingdom
I have one of the free passes to the $200,000 final - not that it is of much use at the moment, as I cannot get in. This is DAY2 - and the problems persist.

Whoever CAN get in to this event is going to be laughing:D

I will keep trying, and will keep back some funds for continues just in case.
 

LOOKAWAY

Dormant Account
PABnonaccred
Joined
Oct 29, 2007
Location
England
Ok one thing i notice about this 200k tourn is that maximum players allowed in this tourn is 5000, well i see 5004 registered so i guess if you make em you can break em right :rolleyes:

I had the normal reoccurring problems, but got in with few problems in the end, managed to play all continues with out getting kicked out (but not at the same time)

I am in 28th when i left a few hours ago, i started in about 1000th place after the free time this morning. (played free time the other morning)

Probably will get my money back as there is still about 2000 players to go, not all will take the challenge or continue but there is still a large number off players who will wait to the last hours off this tourn to play remaining continues.

I think i got my coins plus 300.00 on top.

I didn't enjoy my continues aswell as i could because i knew that i could get kicked off the server at any moment, last years big tourn at all jackpots done that to me and spoiled the event, Good luck to those who have not played it out yet :thumbsup:

I could do with a little extra right now to, i got murdered once again from rival, must off played 900-1000 spins on that chef slot and did not hit over 40xbet, what a flipping joke, kind off makes you wanna ask for your deposits back.
 
Top