Does anyone know the normal time frame for payment.
I made a withdrawal on Saturday 5th May and it was work in progress from Monday 7th. I requested Moneybookers but i have still not been paid. I have been on chat twice and was told it would be paid shortly.
I play their sister site All Slots and i have never waited this long....
Anyone??
This is too long.
24 hour pending seems to have ended Monday, so it should have gone in the next batch. This would be at least once per day, and with payment showing up instantly in eWallets, the very latest should have been Wednesday.
Something has gone wrong. CS are just guessing, they do not KNOW that someone is actually looking into the matter and ensuring payment is made.
This has happened to me, and it has always been a case of "stuck in the system", and their processor is very poor at keeping on top of payments that have become stuck. No procedure seems to be in place to monitor payments to a confirmed completion. What happens is that once sent, success is assumed, and no further checks are made.
You should immediately send a PM to the rep, who can actually look into it, rather than guess that it will arrive "shortly".
In my case, it was payments to Neteller that became stuck every few weeks, with many showing up in my Neteller statement as "declined". It took an eCogra complaint to get to the bottom of it, after numerous contacts with the rep failed to identify the root cause of these persistent problems.
It turned out the payments were being "bounced" by Neteller because the merchant account was NSF at the time the instruction was made to Neteller. This was incompetence on the part of the processor in not ensuring that the source accounts were properly funded before they processed the batch. I was told it was because I was from the UK, and the UK Pound accounts were often "short" because ours was a niche currency, and relatively few calls for it were made.
Most players then were in the US, and the dollar was king. Now it is probably the Euro, with the Dollar in second place. This still leaves the UK pound a niche currency.
The rep should ask the processor (which is "in house") to check that the payment did not bounce, and that the UK Pound Moneybookers merchant account has not gone NSF by making sure that requests in the payment batch are matched by cleared funds in the merchant account.