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All Jackpots Casino payments

Discussion in 'Casino Complaints - Non-Bonus Issues' started by jjezebel37, May 11, 2012.

    May 11, 2012
  1. jjezebel37

    jjezebel37 Meister Member mm1

    Occupation:
    sales/marketing
    Location:
    Belfast (Northern Ireland)
    Does anyone know the normal time frame for payment.

    I made a withdrawal on Saturday 5th May and it was work in progress from Monday 7th. I requested Moneybookers but i have still not been paid. I have been on chat twice and was told it would be paid shortly.

    I play their sister site All Slots and i have never waited this long....


    Anyone??
     
  2. May 11, 2012
  3. vinylweatherman

    vinylweatherman You type well loads CAG MM

    Occupation:
    STILL At Leisure
    Location:
    United Kingdom
    This is too long.

    24 hour pending seems to have ended Monday, so it should have gone in the next batch. This would be at least once per day, and with payment showing up instantly in eWallets, the very latest should have been Wednesday.

    Something has gone wrong. CS are just guessing, they do not KNOW that someone is actually looking into the matter and ensuring payment is made.

    This has happened to me, and it has always been a case of "stuck in the system", and their processor is very poor at keeping on top of payments that have become stuck. No procedure seems to be in place to monitor payments to a confirmed completion. What happens is that once sent, success is assumed, and no further checks are made.

    You should immediately send a PM to the rep, who can actually look into it, rather than guess that it will arrive "shortly".

    In my case, it was payments to Neteller that became stuck every few weeks, with many showing up in my Neteller statement as "declined". It took an eCogra complaint to get to the bottom of it, after numerous contacts with the rep failed to identify the root cause of these persistent problems.

    It turned out the payments were being "bounced" by Neteller because the merchant account was NSF at the time the instruction was made to Neteller. This was incompetence on the part of the processor in not ensuring that the source accounts were properly funded before they processed the batch. I was told it was because I was from the UK, and the UK Pound accounts were often "short" because ours was a niche currency, and relatively few calls for it were made.

    Most players then were in the US, and the dollar was king. Now it is probably the Euro, with the Dollar in second place. This still leaves the UK pound a niche currency.

    The rep should ask the processor (which is "in house") to check that the payment did not bounce, and that the UK Pound Moneybookers merchant account has not gone NSF by making sure that requests in the payment batch are matched by cleared funds in the merchant account.
     
    2 people like this.
  4. May 11, 2012
  5. jjezebel37

    jjezebel37 Meister Member mm1

    Occupation:
    sales/marketing
    Location:
    Belfast (Northern Ireland)

    Ok,

    so i rang today as i had still not heard anything and was put on hold quite a while whilst they went of to investigate.

    I was told by Scott that because i had made my latest payment from my card (instead of using Moneybookers) that it had confused the system????

    Anyhow, he said that i could get paid by bank transfer so i sent of details today, btw, this will take a further 5 days


    I would have appreciated them a lot more if they had of contacted me in some way to let me know there was a problem instead of being lied to by a CS advisor!!
     
  6. May 11, 2012
  7. vinylweatherman

    vinylweatherman You type well loads CAG MM

    Occupation:
    STILL At Leisure
    Location:
    United Kingdom
    In more simple terms, your payment had become "stuck in the works", and had you remained patient you would never have seen it.

    It seems the weaknesses that existed years ago are still there, if the system fails, no-one has the job of checking that things have worked correctly, so system failures are only picked up once a player complains so much that the issue forces it's way past front line CS who are trained to fob players off with a "be more patient" reply.

    This is pretty much what happened to me all those years ago, and it took eCogra getting involved to get a proper explanation. Even the rep kept telling me he was hitting the proverbial brick wall in trying to get to the bottom of the matter, and it was a case of repeatedly unsticking one payment after another, and it got to the stage where one in three payments would fail, and a record wait of 13 days, that finally forced me to go to eCogra.

    This really shouldn't confuse the system at all, this COMMON split between different deposit methods over separate session should be something the system is programmed to expect on a regular basis, and for there to be a protocol to deal with it.

    In fact, there IS a protocol set out, it is that withdrawals up to the amount of deposits made from a card are refunded back to the same card, and any surplus goes to the selected payment method. Where the card does not accept such refunds, the whole amount should automatically go to the chosen payment method provided it has been used in the past to make a deposit.

    Even the eventual fix is a "bodge", it should all have gone back to Moneybookers, as it is clear that they can't refund back to the card, else this is what they would have done.
     
    1 person likes this.
  8. May 14, 2012
  9. jjezebel37

    jjezebel37 Meister Member mm1

    Occupation:
    sales/marketing
    Location:
    Belfast (Northern Ireland)
    I contacted the rep as you said but i have had no response, maybe they don't come on weekends.
     
  10. May 14, 2012
  11. vinylweatherman

    vinylweatherman You type well loads CAG MM

    Occupation:
    STILL At Leisure
    Location:
    United Kingdom
    They often don't. A few reps do appear at the weekend, but these are doing so in their leisure time. It is a bit like I was when doing a "dream" job. I didn't stop looking at the weather at 5:30pm, it was a hobby as well as a job. Some reps have a similar enthusiasm for their product, so cannot resist dropping in out of hours.

    I withdrew from VIP Lounge (Jackpot Factory, not the rogue one!) on Saturday, so I will see how long this takes to hit my Neteller. This should be Tuesday. It might be today if the 24 hour pending includes the weekend.
     
    1 person likes this.
  12. May 14, 2012
  13. jjezebel37

    jjezebel37 Meister Member mm1

    Occupation:
    sales/marketing
    Location:
    Belfast (Northern Ireland)
    A reply to the email i sent on Friday with my bank details would have been nice or even a response from the rep.

    I am ringing again tomorrow nearly 9 days is not good!!!.

    This happened to me at All slots but they had the courtesy to ring me and offer to pay me by cheque 2 days into the withdrawal, i have had no correspondence from All Jackpots at all.
     
  14. May 15, 2012
  15. Seventh777

    Seventh777 RIP Roy

    Occupation:
    Builder, mainly renovations.
    Location:
    Planet Tharg, dark side, where nothing grows.
    Gl with getting your cash hun ;).


    On a sidenote - Casinos available to you where you will have np`s with cashouts whatsoever........ 32Red, Golden Lounge, Dash, Nedplay, GoWild, 10Bet, Ladbrokes, Virgin, Sky Vegas, NordicBet, 3Dice, Victor Chandler, there are plenty more out there, but these are ones I have had cashouts from with np`s at all ;).
     
    1 person likes this.
  16. May 15, 2012
  17. jjezebel37

    jjezebel37 Meister Member mm1

    Occupation:
    sales/marketing
    Location:
    Belfast (Northern Ireland)
    Ta Roy,

    bad CS IMO.

    I had a withdrawal from Betway on Sunday, they repaid my deposits back to my card but had the courtesy to email me and ask this morning did i want the remainder of my withdrawal paid by transfer or Moneybookers, very fast and efficient. If All Jackpots had of done this i would have had no problem with it but they had me chase it up myself, did not send any email correspondence and did not even acknowledge the receipt of my transfer details...
     
  18. May 15, 2012
  19. jjezebel37

    jjezebel37 Meister Member mm1

    Occupation:
    sales/marketing
    Location:
    Belfast (Northern Ireland)
    It is becoming a joke now, i went to chat this morning and asked about my withdrawal again!!

    I sent my bank transfer details on Friday but Terri in chat told me that they did not receive an email from me, what a flippin joke!!.

    I gave them to her on chat and asked for a confirmation email to say that she had gave them to financial department, i don't know what the hell is goin on there.
     
  20. May 15, 2012
  21. vinylweatherman

    vinylweatherman You type well loads CAG MM

    Occupation:
    STILL At Leisure
    Location:
    United Kingdom
    It seems you have all the hallmarks of a system error, and you are getting nowhere with front line CS or the rep. Time to PAB or go to eCogra, as it seems to be the only way you are going to get this payment "unstuck".

    Internal communications between JF and Inexia (their in house processor) are abysmal. The problem lies with Inexia, yet there is no direct line of communication between front line CS and Inexia's offices. I believe it is only a short walk up a corridor, but outside the job description for a front line CS agent. CS are just looking at their console, where there appears to be no problem with the payment, so they assume you just need to be a little more patient. Email is also abysmal with JF, with many failing to get through to the CS desk, but for no obvious reason. I spent an hour on the phone with VIP CS trying to figure out why some emails get through, and others don't, and I sent emails in slightly different ways and had the agent tell me over the phone when he could see them. They either turned up straight away, or not at all, but no definite pattern could be figured out.

    Your bank details email may have suffered the same fate.

    Going to eCogra works because their contact is at a much higher level than players can access, even higher than the rep here it seems (unless you can get hold of Mr Brickman if he still works there). PAB would have a similar level of contact, and once engaged, a solution would barely take a day since you have moneybookers.


    My withdrawal on Saturday from their VIP Lounge casino turned up Monday, as expected, and as YOU should have expected. When things are working, JF pay faster than average, it is when things go wrong that players struggle.
     
    1 person likes this.
  22. May 15, 2012
  23. hakapuku

    hakapuku Banned User - repeated violations of rule 1.14 (tr

    Occupation:
    businessman
    Location:
    UA
    Come on guys...With so many online casinos out there not paying their clients at all- why all this noise about 2 days delay? Jackpotfactory is a quality outfit! Sometimes it can take one week for them to pay, but they ALWAYS pay. Stop bashing on them, please. It is unfair.
     
  24. May 15, 2012
  25. hakapuku

    hakapuku Banned User - repeated violations of rule 1.14 (tr

    Occupation:
    businessman
    Location:
    UA

    Your casino list is very suspicious to say the least...Who are 10bet? Accredited 10 days ago with predatory bonus terms. Gowild? Very shady operation, search the website about them...Nordicbet? hmmm... These casinos are nothing close to the reliability and experience of Jackpotfactory group
     
  26. May 15, 2012
  27. jjezebel37

    jjezebel37 Meister Member mm1

    Occupation:
    sales/marketing
    Location:
    Belfast (Northern Ireland)

    Have you read the thread??

    This is now a 10 day delay
     
  28. May 15, 2012
  29. Seventh777

    Seventh777 RIP Roy

    Occupation:
    Builder, mainly renovations.
    Location:
    Planet Tharg, dark side, where nothing grows.
    My bad, I base my experiences on being paid within 24 hours :rolleyes::rolleyes::rolleyes::rolleyes::rolleyes::rolleyes:
     
  30. May 15, 2012
  31. hakapuku

    hakapuku Banned User - repeated violations of rule 1.14 (tr

    Occupation:
    businessman
    Location:
    UA
    Ouh my GOD! 10 days! I suppose that you are not an experienced online gambler. Otherwise you would know that things like that happen. Just read this forum and see that some ppl wait their money for months and years. And many of them- will never see that money. Your case is just some technical problem which will be solved in the nearest future. So no need to panic.
     
  32. May 15, 2012
  33. jjezebel37

    jjezebel37 Meister Member mm1

    Occupation:
    sales/marketing
    Location:
    Belfast (Northern Ireland)

    There is really no need to be so rude!!

    My experience is really no concern here and i am readily aware of what some players are up against IN FACT, i think this is the whole point of this forum?

    I asked a question and Vinylweatherman clearly took the time to explain some of the problems The Jackpot Factory have, You will also notice in his posts that he had to take the issue up with Ecogra.

    I know i will be paid albeit later rather than sooner, my main gripe is the lack of communication and the fob offs from CS and of course to warn others.

    You think Jackpot factory is awesome, great, that is your opinion but please let me have mine :)
     
    1 person likes this.
  34. May 15, 2012
  35. threescatters

    threescatters Dormant account PABnonaccred

    Occupation:
    .
    Location:
    UK
    10 days is beyond ridiculous for a withdrawl, do not try and pretend otherwise, and I would be screaming if I was OP.
     
    1 person likes this.
  36. May 16, 2012
  37. nepatsfan01

    nepatsfan01 Experienced Member

    Occupation:
    Homemaker
    Location:
    USA
    I don't understand some of the rude comments either and although I usually stay very clear when there is bickering, I must stand up for the OP... all they really asked for was some form of communication which is definitely not unreasonable. And a delay in payment is a delay in payment, no matter how short or long. I feel (and correct me if I'm wrong) if they had gotten the communication that they deserved the 10 days would not be an issue.

    As a side note, I have to say that the reason I am more of a lurker rather than a commenter is because when someone tries to tell their story it often ends with harsh comments or replies that aren't deserved. Not everyone has the experience that many of you do, and also there are times that language can be a barrier as well. There is often no need for rude undertones or harsh comments. This forum is made for everyone - newbies or otherwise, and the "regulars" ought to be able to hold their tongue if they can't say anything nice.

    Just my 2 cents :)
     
    6 people like this.
  38. May 17, 2012
  39. jjezebel37

    jjezebel37 Meister Member mm1

    Occupation:
    sales/marketing
    Location:
    Belfast (Northern Ireland)
    Just a quick update to say that i was paid by bank transfer today (13 days after withdrawal).

    I was a bit disheartened though, that they had taken £20 of me for doing so when Scott assured me that it would be free.

    A reply from the rep would have been nice as well but an okish outcome....
     

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