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Discussion in 'Online Casinos' started by Luckyscouser45, Sep 27, 2018.

    Sep 27, 2018
  1. Luckyscouser45

    Luckyscouser45 Newbie member

    Location:
    Liverpool
    Not playing on this site no more or there sister sites. Misleading. Player points. 1 point for every 10 deposit. Can cash it out at 50 points for £5 and so on. Managed this today. Was gone within 2 minutes which isnt a problem. The problem was i was left with 180 left to wager from the player points which i got from my OWN money so they win again basically doesnt say anywere on the player points screen that there is x35 or i wouldnt of even bothered with it! Chat staff minus one called leanne who is lovely are abrupt unhelpful and leave u hanging for ages. Dont know what the rave reviews are about not to mention sneaky tactics on player points. Ranting i know but why have aa points system were theres huge wagering whats the point in the points?? Ive found the other casinos in this group to be a bit off. Also previous withdrawls stalled was paid eventually quickly but major stalling on ID which is done in hope u play back money. Sticking to royal panda :') just needed a rant
     
  2. Sep 27, 2018
  3. L&L-Jan

    L&L-Jan Affiliate Manager for Accredited Casinos

    Occupation:
    Affiliate Manager
    Location:
    Malta
    Hi there!

    Could you please send me a PM with your username? So I can have a look at the above.

    Player points bonus is basically an extra compensation of 1% for unlucky customers. I know it's not much, but the system is straight forward and it offered on top of any regular promotions, challenges, tournaments or e.g. personal cashback deals.

    Kr. Jan
     
  4. Sep 27, 2018
  5. Luckyscouser45

    Luckyscouser45 Newbie member

    Location:
    Liverpool
    Thanks a lot jan your amazing
     
  6. Sep 27, 2018
  7. colinsunderland

    colinsunderland Experienced Member MM webmeister

    Occupation:
    affiliate
    Location:
    uk
    You know I like all your brands Jan, but must say your promos need some work. A lot of emails come out without terms and conditions, especially for tournaments and special prizes, which should be looked at.
    The tournaments are hard to work out too, like the one on Fun at the moment, the leaderboard isn't displayed in order, if you don't have a specific user name its displayed as Funxxxxx and theres nothing to show where you are on the board, or even who you are. I got my RTP from live chat so know I'm not winning but as you can see from the screenshot below the leaderboard isn't any use as its not in order, and its impossible to view the full board to even see what score there is to beat. The other casinos I'm playing at show the leaderboard with the top score first then descending as you would expect.
     
    Luckyscouser45 likes this.
  8. Sep 27, 2018
  9. colinsunderland

    colinsunderland Experienced Member MM webmeister

    Occupation:
    affiliate
    Location:
    uk

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