All British SOW request issue.

Gaz237

Meister Member
MM
Joined
May 8, 2014
Location
chelmsford UK
Only joined All British last week and was verified.

Was playing overnight and early morning.

During the night they sent me an email requesting all sorts for SOW, didn't see this till the next day.

But after the email was sent, they were quite happy to let me deposit £3000.

Eventually I got my balance back to a modest £1350, so went to withdraw it and I found I was not able to.

Got on chat and was told about the email, so went and read it and there's not a cat in hells chance I would give anyone the kinda stuff they requested.

Went back on chat and said I wont be sending anything in and asked them to close my account and send my money to me.

Was told in no uncertain terms, that if I did not sent what they wanted, my money would not be sent to me.

I reached out to Jan, but sadly his advice was to complete the SOW. Which is not gonna happen.

Any advice plz, as I'm sure I have read, they are not allowed to hold your money to ransom?

I'm fuming
 

asidea

®Why do they call it rush hour when nothing moves?
PABnonaccred
Joined
Apr 28, 2004
Location
UK
Only joined All British last week and was verified.

Was playing overnight and early morning.

During the night they sent me an email requesting all sorts for SOW, didn't see this till the next day.

But after the email was sent, they were quite happy to let me deposit £3000.

Eventually I got my balance back to a modest £1350, so went to withdraw it and I found I was not able to.

Got on chat and was told about the email, so went and read it and there's not a cat in hells chance I would give anyone the kinda stuff they requested.

Went back on chat and said I wont be sending anything in and asked them to close my account and send my money to me.

Was told in no uncertain terms, that if I did not sent what they wanted, my money would not be sent to me.

I reached out to Jan, but sadly his advice was to complete the SOW. Which is not gonna happen.

Any advice plz, as I'm sure I have read, they are not allowed to hold your money to ransom?

I'm fuming
The greed of all this casino:rolleyes:
Did you deposit by debitcard Gaz??if so try chargeback,If not u would probably has to seek Maxd help.
 

samdog21

Senior Member
PABnononaccred
PABaccred2
PABnoaccred2
MM
Joined
Dec 9, 2017
Location
jacksonspoint ontario canada
Like I dont get what's going on with these so called accredited casinos, uk players feel bad for you, except on the reverse option being banned, not in Canada the casinos can keep ripping us of, as it only in uk. This whole shit is getting worse, why they don't ask for sow before deposit ya fucking right,
 

Playford7

Meister Member
MM
Joined
Jul 10, 2016
Location
North east England
The greed of all this casino:rolleyes:
Did you deposit by debitcard Gaz??if so try chargeback,If not u would probably has to seek Maxd help.
What idiotic advice.
Obviously ignore this gaz.
Why would you chargeback, they are a good brand and the rep helps.
You also have a max option....
 

geordiecolin

Meister Member
PABnononaccred
CAG
mm4
Joined
Jun 5, 2015
Location
Near Newcastle
I have a feeling that this falls into the category of things that sees so many UK facing casinos leave the UK market.

Their compliance department have to react to what the casino interpretes as being the requirements of the UKGC in order to cover their arses re fines. The fact that the UKGC are so vague about their rules leaves casinos being extra cautious and I suspect that is what you have been caught up in here.

I had this issue with what is or was then a very well ran casino ( Rizk ). I refused to comply in providing such intrusive info and they closed my account and I got my money back.
I'm sure that you will too.
It may be just a case of them wanting to be able to prove to the UKGC that they did all they can to comply with those very cloudy rules?
 

Playford7

Meister Member
MM
Joined
Jul 10, 2016
Location
North east England
Just trying to help, was a suggestion, not concrete. Gaz why did u deposit so much though, it will definitely trigger SOW?
Sow is triggered at a certain point, not by a few big deposits unless they in themselves hit the threshold.
And sorry was a tad harsh, just know the issues a chargeback gives you after doing one..
I’m still experiencing it now 4 years later
 

asidea

®Why do they call it rush hour when nothing moves?
PABnonaccred
Joined
Apr 28, 2004
Location
UK
What grounds would you do a chargeback?

I'm out at the moment so can't reply properly but there's a wealth of information in the casino thread.
Must i repeat myself, i was making a suggestion, and meant no harm. It's up to Gaz to consider what to do, its his problem afterall.

Are u a All British casino affilialte colin?That would explain all this attack on an innocent advice.
 

danofthewibble

Senior Member
Joined
Jan 2, 2018
Location
UK
Must i repeat myself, i was making a suggestion, and meant no harm. It's up to Gaz to consider what to do, its his problem afterall.

Are u a All British casino affilialte colin?That would explain all this attack on an innocent advice.

Your innocent advice is terrible. That’s the issue. Doing a chargeback where no fraudulent activity is involved is, well, fraudulent. With nasty consequences.
 

Gaz237

Meister Member
MM
Joined
May 8, 2014
Location
chelmsford UK
New
AFAIK, no they can't - they either:
1. Terminate the relationship and return funds or
2. Terminate the relationship and refer to the National Crime Agency, who in turn investigate and then will return once they've done theirs

To do step 2, they must have grounds for submission of a report to the NCA - if not, should be 1

If they're telling u they HAVE to receive SOW to payout, they're talking out their arse
 

Playford7

Meister Member
MM
Joined
Jul 10, 2016
Location
North east England
New
AFAIK, no they can't - they either:
1. Terminate the relationship and return funds or
2. Terminate the relationship and refer to the National Crime Agency, who in turn investigate and then will return once they've done theirs

To do step 2, they must have grounds for submission of a report to the NCA - if not, should be 1

If they're telling u they HAVE to receive SOW to payout, they're talking out their arse
So I was correct is what your telling us haha
 
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