All British SOW request issue.

Gaz237

Ueber Meister
MM
Joined
May 8, 2014
Location
chelmsford UK
Only joined All British last week and was verified.

Was playing overnight and early morning.

During the night they sent me an email requesting all sorts for SOW, didn't see this till the next day.

But after the email was sent, they were quite happy to let me deposit £3000.

Eventually I got my balance back to a modest £1350, so went to withdraw it and I found I was not able to.

Got on chat and was told about the email, so went and read it and there's not a cat in hells chance I would give anyone the kinda stuff they requested.

Went back on chat and said I wont be sending anything in and asked them to close my account and send my money to me.

Was told in no uncertain terms, that if I did not sent what they wanted, my money would not be sent to me.

I reached out to Jan, but sadly his advice was to complete the SOW. Which is not gonna happen.

Any advice plz, as I'm sure I have read, they are not allowed to hold your money to ransom?

I'm fuming
 

asidea

®Laugh a little each day!.
PABnonaccred
Joined
Apr 28, 2004
Location
UK
Only joined All British last week and was verified.

Was playing overnight and early morning.

During the night they sent me an email requesting all sorts for SOW, didn't see this till the next day.

But after the email was sent, they were quite happy to let me deposit £3000.

Eventually I got my balance back to a modest £1350, so went to withdraw it and I found I was not able to.

Got on chat and was told about the email, so went and read it and there's not a cat in hells chance I would give anyone the kinda stuff they requested.

Went back on chat and said I wont be sending anything in and asked them to close my account and send my money to me.

Was told in no uncertain terms, that if I did not sent what they wanted, my money would not be sent to me.

I reached out to Jan, but sadly his advice was to complete the SOW. Which is not gonna happen.

Any advice plz, as I'm sure I have read, they are not allowed to hold your money to ransom?

I'm fuming
The greed of all this casino:rolleyes:
Did you deposit by debitcard Gaz??if so try chargeback,If not u would probably has to seek Maxd help.
 

samdog21

Senior Member
PABnononaccred
PABaccred2
PABnoaccred2
MM
Joined
Dec 9, 2017
Location
jacksonspoint ontario canada
Like I dont get what's going on with these so called accredited casinos, uk players feel bad for you, except on the reverse option being banned, not in Canada the casinos can keep ripping us of, as it only in uk. This whole shit is getting worse, why they don't ask for sow before deposit ya fucking right,
 

Playford7

Permanent Ban: Too much flaming
MM
Joined
Jul 10, 2016
Location
North east England
The greed of all this casino:rolleyes:
Did you deposit by debitcard Gaz??if so try chargeback,If not u would probably has to seek Maxd help.
What idiotic advice.
Obviously ignore this gaz.
Why would you chargeback, they are a good brand and the rep helps.
You also have a max option....
 

Downsman

Senior Member
MM
Joined
Aug 11, 2019
Location
Kent
That's tough...i'm damned if i'd send any of these outfits such private info.
Hope you get it sorted. :thumbsup:
 

geordiecolin

Meister Member
PABnononaccred
CAG
mm4
Joined
Jun 5, 2015
Location
Near Newcastle
I have a feeling that this falls into the category of things that sees so many UK facing casinos leave the UK market.

Their compliance department have to react to what the casino interpretes as being the requirements of the UKGC in order to cover their arses re fines. The fact that the UKGC are so vague about their rules leaves casinos being extra cautious and I suspect that is what you have been caught up in here.

I had this issue with what is or was then a very well ran casino ( Rizk ). I refused to comply in providing such intrusive info and they closed my account and I got my money back.
I'm sure that you will too.
It may be just a case of them wanting to be able to prove to the UKGC that they did all they can to comply with those very cloudy rules?
 

Playford7

Permanent Ban: Too much flaming
MM
Joined
Jul 10, 2016
Location
North east England
Just trying to help, was a suggestion, not concrete. Gaz why did u deposit so much though, it will definitely trigger SOW?
Sow is triggered at a certain point, not by a few big deposits unless they in themselves hit the threshold.
And sorry was a tad harsh, just know the issues a chargeback gives you after doing one..
I’m still experiencing it now 4 years later
 

asidea

®Laugh a little each day!.
PABnonaccred
Joined
Apr 28, 2004
Location
UK
What grounds would you do a chargeback?

I'm out at the moment so can't reply properly but there's a wealth of information in the casino thread.
Must i repeat myself, i was making a suggestion, and meant no harm. It's up to Gaz to consider what to do, its his problem afterall.

Are u a All British casino affilialte colin?That would explain all this attack on an innocent advice.
 

Playford7

Permanent Ban: Too much flaming
MM
Joined
Jul 10, 2016
Location
North east England
Must i repeat myself, i was making a suggestion, and meant no harm. It's up to Gaz to consider what to do, its his problem afterall.

Are u a All British casino affilialte colin?That would explain all this attack on an innocent advice.
He owns L and L
 

danofthewibble

Senior Member
Joined
Jan 2, 2018
Location
UK
Must i repeat myself, i was making a suggestion, and meant no harm. It's up to Gaz to consider what to do, its his problem afterall.

Are u a All British casino affilialte colin?That would explain all this attack on an innocent advice.

Your innocent advice is terrible. That’s the issue. Doing a chargeback where no fraudulent activity is involved is, well, fraudulent. With nasty consequences.
 

Gaz237

Ueber Meister
MM
Joined
May 8, 2014
Location
chelmsford UK
New
AFAIK, no they can't - they either:
1. Terminate the relationship and return funds or
2. Terminate the relationship and refer to the National Crime Agency, who in turn investigate and then will return once they've done theirs

To do step 2, they must have grounds for submission of a report to the NCA - if not, should be 1

If they're telling u they HAVE to receive SOW to payout, they're talking out their arse
 

Playford7

Permanent Ban: Too much flaming
MM
Joined
Jul 10, 2016
Location
North east England
New
AFAIK, no they can't - they either:
1. Terminate the relationship and return funds or
2. Terminate the relationship and refer to the National Crime Agency, who in turn investigate and then will return once they've done theirs

To do step 2, they must have grounds for submission of a report to the NCA - if not, should be 1

If they're telling u they HAVE to receive SOW to payout, they're talking out their arse
So I was correct is what your telling us haha
 

shadow123

Ueber Meister
MM
Joined
Mar 19, 2008
Location
midlands
Really time this SOW shit is sorted out,going through it at Playojo now, only deposited £1600 before it started.
Been though all this 4 times in the last 3 months, trying to do everything by the book before I deposit
or play but it makes no difference, the axe can fall without warning, i can only suggest that if you are a new
player make sure they are holding as little of your money as possible even if it means withdrawing small
amounts if you are winning.
Standard procedure at most places seems to be when the trigger point is reached ,withdrawals are either
blocked or not processed but deposits are allowed,if there is any problem with affordability that has to
be the absolutely wrong thing to do.
Sent as much stuff as I am prepared to do to Playjo and told them I will send no more, up to them what they
want to do I am past caring.I promise I will never join another UK casino unless the rules are relaxed which is
very unlikely.Still battling with Mecca, taken 20 days for them to review 2 docs but still not got round to it.
 

9HOURSAWAY

Experienced Member
PABnononaccred
Joined
Aug 3, 2018
Location
Nottingham
The whole SOW thing is totally out of hand now, I used to really enjoy playing at both VideoSlots and Casumo, both great online casinos at the time with a huge choice of games, but earlier this year the SOW requests were becoming more and more frequent, even though I was fully verified and had played at both for years with no problems. I ended up leaving, I was polite and thanked them for the memories, but tbh I felt like telling them both to fuck off and stuff their casinos up their arse! LOL.
I only play at three places now, Unibet, Genting and The Sun Vegas, all have been sound so far, but if they go the same way as the aforementioned other two it will be bye bye.
 

colinsunderland

Experienced Member
webmeister
MM
Joined
Jan 28, 2016
Location
uk
Must i repeat myself, i was making a suggestion, and meant no harm. It's up to Gaz to consider what to do, its his problem afterall.

Are u a All British casino affilialte colin?That would explain all this attack on an innocent advice.

All this attack? I asked one question, a perfectly legitimate one, that Gaz would have to answer if he followed your advice and rang his bank, and was posting it at the same time as you posted your previous reply.
Hardly an attack, especially when you had much worse from other members.

I don't promote any L&L casino, and if I did, unless Gaz signed up through me, it wouldn't affect me one little bit if he charges back or not.
 
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