Baptism by Fire - success All British Casino - Welcome to Baptism By Fire

[RyanABC - retired]

I had a bash, managed a small withdraw to test the waters but its sitting there in limb, Unsure if need documents etc? One thing I hate is waiting a few days than being asked, Unsure if this will be the case

I actually withdrawn from a new playing site the other day and instant email about withdraw and than said about docs, So they gave me fair warning albeit I may of not needed to send,

All games running smooth and easy to navigate, One thing I noticed is that blue bar at the bottom blocking the game, there should be an option to hide this,


View attachment 67907

HI spintee,

Firstly, thank you for trying out All British Casino, I am glad you enjoyed it and you won.

With regards to the withdrawal being processed, the payments team do not process withdrawals on weekends, this might be why there was a delay in someone contacting you requesting documents to verify your account. I trust since the time it has taken for me to respond the CS team have been in touch to inform you of the next steps. If not please PM me you email address and I will have this looked into.

With the blue bar covering the game, this doesn't happen for me, so it's strange that you should be experiencing this. We want your playing experience to be as good as possible, so this is clearly not ideal. I have passed you notes on the matter to the appropriate team, who will look into it.

All the best,
Ryan

 

[spintee]

HI spintee,

Firstly, thank you for trying out All British Casino, I am glad you enjoyed it and you won.

With regards to the withdrawal being processed, the payments team do not process withdrawals on weekends, this might be why there was a delay in someone contacting you requesting documents to verify your account. I trust since the time it has taken for me to respond the CS team have been in touch to inform you of the next steps. If not please PM me you email address and I will have this looked into.

With the blue bar covering the game, this doesn't happen for me, so it's strange that you should be experiencing this. We want your playing experience to be as good as possible, so this is clearly not ideal. I have passed you notes on the matter to the appropriate team, who will look into it.

All the best,
Ryan

Hi Ryan, I had no emails sent, I have checked all folders, With the blue bar I can obvious scroll down and it will not be covering the game, But its abit annoying sitting there,

 

[RyanABC - retired]

Hi Ryan, I had no emails sent, I have checked all folders, With the blue bar I can obvious scroll down and it will not be covering the game, But its abit annoying sitting there,

Hi Spintee,

Please PM me your email address so I can have our CS team look into this and get you an update.

Many thanks,
Ryan

 

[spintee]

Ok, well what can I say? Another great casino group,

I had an email the other day about the football promo, I nether knew they had a promo going, This is when you want emails sent

Deposit £10 for 30 free spins and the most won in free spins win 1k bonus x10 wager, Belive it or not I like a gamble so deposited 10 quid, spins was no where to be seen, After taliking to live help there was some kind of tech issue, I will be emailed withen 24hrs, Next morning I did wake up to an email and the free spin s was giving to me in bonus money and the they would count towards the promo, I did not win much so I dout I won,

Could they have sorted it out better? Yes they could of at least put the money in the cash balance or at least help could of added it there and than, But at least Live help was friendly and was emailed as promised, Most sites would not of and believe me when I say that,

I really believe this is a great group from my experience so far, It cannot be easy to get into the market now days, Not with all the casinos that are about, A few more emails wouldn't go a miss

 

[colinsunderland]

Ok, well what can I say? Another great casino group,

I had an email the other day about the football promo, I nether knew they had a promo going, This is when you want emails sent

Deposit £10 for 30 free spins and the most won in free spins win 1k bonus x10 wager, Belive it or not I like a gamble so deposited 10 quid, spins was no where to be seen, After taliking to live help there was some kind of tech issue, I will be emailed withen 24hrs, Next morning I did wake up to an email and the free spin s was giving to me in bonus money and the they would count towards the promo, I did not win much so I dout I won,

Could they have sorted it out better? Yes they could of at least put the money in the cash balance or at least help could of added it there and than, But at least Live help was friendly and was emailed as promised, Most sites would not of and believe me when I say that,

I really believe this is a great group from my experience so far, It cannot be easy to get into the market now days, Not with all the casinos that are about, A few more emails wouldn't go a miss

I had that. Wasn't impressed at all. Firstly they sent the email out apparently with the wrong games on it, now considering it ws almost a day later when I contacted support I think they could have sent another by then apologizing for the error and giving the correct information. then there were no spins, on the different game after being told by support they were there. Was told to clear cache etc, which is annoying as hell considering they knew there were problems, so was extremely unlikely to be that causing it. Then was told they should be there in an hour, they weren't. Back to chat, oh give it another couple of hours, same, try again in morning, they weren't. Next morning support act as if I'm the first person to have complained, then finally added the spins to bonus funds and told me I could play any game and I would be entered into the comp from the winnings from whatever I played, which made no sense as firstly, how would they know which team I picked, and secondly I could pick a lower variance game to try to maximise the winning chance.

 

[spintee]

I had that. Wasn't impressed at all. Firstly they sent the email out apparently with the wrong games on it, now considering it ws almost a day later when I contacted support I think they could have sent another by then apologizing for the error and giving the correct information. then there were no spins, on the different game after being told by support they were there. Was told to clear cache etc, which is annoying as hell considering they knew there were problems, so was extremely unlikely to be that causing it. Then was told they should be there in an hour, they weren't. Back to chat, oh give it another couple of hours, same, try again in morning, they weren't. Next morning support act as if I'm the first person to have complained, then finally added the spins to bonus funds and told me I could play any game and I would be entered into the comp from the winnings from whatever I played, which made no sense as firstly, how would they know which team I picked, and secondly I could pick a lower variance game to try to maximise the winning chance.

The time I spoke to help they probably realised the error, I would of cause told them where to go if they even hinted about cookies but the women I spoke to was very pleasant, And your right thats abit naughty about playing any game as how are they ment to keep track and the variances of games are enomours ?

Them saying the game was the wrong one is also wrong as it was the same as in there promo on site, People have not got a few hours alot of time andc when told that and still not there to be told nag on is even worse, Lucky I was told an email will follow, But if you ask me I think CS need a bit more welly, to be able to give the spins out or a small comp to keep us happy

 

[Jono777]

Maybe great and I've always (prior to stop playing for bad luck reasons only, nothing more) blown sunshine up their rear ends.

Bit niggled that my recent PM went ignored, whether the response had been positive or otherwise

Other than that, agree a good outfit and I can see them only getting better over the coming months.

 

[colinsunderland]

The time I spoke to help they probably realised the error, I would of cause told them where to go if they even hinted about cookies but the women I spoke to was very pleasant, And your right thats abit naughty about playing any game as how are they ment to keep track and the variances of games are enomours ?

Them saying the game was the wrong one is also wrong as it was the same as in there promo on site, People have not got a few hours alot of time andc when told that and still not there to be told nag on is even worse, Lucky I was told an email will follow, But if you ask me I think CS need a bit more welly, to be able to give the spins out or a small comp to keep us happy

I actually got the impression cs didn't have a clue what they were talking about, i don't know if they are shared between other sites, but got the impression english wasn't the first language either, which would be ironic for a casino called allbritish, and had to explain a couple of times what promo it was, I mean 'the free spins for the euro 2016 promotion haven't been added' should be pretty clear I would have thought and I shouldn't have to explain what it means in more detail.

 

[spintee]

I actually got the impression cs didn't have a clue what they were talking about, i don't know if they are shared between other sites, but got the impression english wasn't the first language either, which would be ironic for a casino called allbritish, and had to explain a couple of times what promo it was, I mean 'the free spins for the euro 2016 promotion haven't been added' should be pretty clear I would have thought and I shouldn't have to explain what it means in more detail.

Come on my mate when has any CS been any use? I said she was plesant, Nice to talk too and thats about what any CS is at best of times,

Not pointing directions at the casino in question but general all round CS, At least I got the email and at most sites it would of been ignored, Infact I hope the rep does not mind but I will add the convo

Chat transcript from date 06/20/2016
Terry (23:42:47): promo
Lauren (23:43:03): Hi Terry.
Terry (23:43:07): Hi whats this with the football promo?
Lauren (23:43:27): What seems to be the problem?
Terry (23:43:39): sais deposit play spins, what spins?
Lauren (23:44:03): I am just going to take a look at your account.
Terry (23:44:08): deposit 10 pick a team to win
Lauren (23:44:43): That is correct.
Terry (23:44:56): so what happens after i depsoit 10
Lauren (23:44:56): All you have to do is deposit £10 and pick a side and use their automatically added Free Spins. Whoever wins the most from the free spins each day from the winning team will also win the £1,000 cashpot
Terry (23:45:06): how do i pick
Lauren (23:45:26): Enter the slot game that is linked to the team.
Terry (23:45:37): Oh I did this and nothing
Lauren (23:45:42):

You do not have permission to view link Log in or register now.

Terry (23:45:52): I read the terms
Lauren (23:45:59): I am just checking your account.
Lauren (23:47:19): Please bear with me. The system is running very slowly this evening.
Lauren (23:51:45): Sorry about this Terry.
Terry (23:51:52): its ok
Lauren (23:51:59): Won't keep you too much longer.
Lauren (23:56:42): There appears to be a problem with the promotion Terry, I am terribly sorry,.
Lauren (23:57:15): We have had a few come in now so I will need to raise this to management as it does not tell me which games the free spins are relating to.
Lauren (23:57:36): So I cannot tell you which game they are waiting for you on.
Lauren (23:57:45): But we will be in contact via email within 24 hours.
Lauren (23:57:59): I am so sorry for any inconvenience caused.
Terry (23:58:05): ok

 

[colinsunderland]

Having problems with these again, even though my account is showing as verified apparently I still needed to upload a skrill screenshot. So a withdraw just sat there for 24 hours as I had no email about it, even though one was sent apparently.

You can't make a second withdrawal when one is pending.

You can't make a deposit when one is pending, meaning I couldn't take part in the football competition. Was encouraged on more than one occasion to reverse the withdrawal, which personally I think is terrible, and goes against responsible gaming.

Live chat was terrible blaming the 'can't deposit' message on cookies etc, how on earth can not clearing cache and cookies cause a message never seen before to display. Then blamed on device so even tried using a new one, funnily enough got the same message.

Also, something seems extremely dodgy about the football competition but won't go into that until/if Ryan responds to my pm.

 

[RyanABC - retired]

Ok, well what can I say? Another great casino group,

I had an email the other day about the football promo, I nether knew they had a promo going, This is when you want emails sent

Deposit £10 for 30 free spins and the most won in free spins win 1k bonus x10 wager, Belive it or not I like a gamble so deposited 10 quid, spins was no where to be seen, After taliking to live help there was some kind of tech issue, I will be emailed withen 24hrs, Next morning I did wake up to an email and the free spin s was giving to me in bonus money and the they would count towards the promo, I did not win much so I dout I won,

Could they have sorted it out better? Yes they could of at least put the money in the cash balance or at least help could of added it there and than, But at least Live help was friendly and was emailed as promised, Most sites would not of and believe me when I say that,

I really believe this is a great group from my experience so far, It cannot be easy to get into the market now days, Not with all the casinos that are about, A few more emails wouldn't go a miss

Hi spintee,

Firstly, apologies for the delay response, I have been on leave at various times over the last month of so, and these comments must have slipped through the net.

Thanks for posting about your positive experience about receiving the email about the promo and your interaction with customer support.

Apologies that the promotion did not work automatically like it should have when you deposited. However I am glad that you contacted our support team and they went onto help the best way they could and leave you with a positive experience.

Anything else you need, let me know. Otherwise lot out for other fantastic promotions on offer at All British Casino by checking our New and Promotions page. Here is a hint, you will be eligible for Wild Wednesdays, and you will get 10 free spins on Theme Park just for logging in, plus more if you deposit. Check it out, details will be posted later.

Many thanks,
Ryan

 

[RyanABC - retired]

Maybe great and I've always (prior to stop playing for bad luck reasons only, nothing more) blown sunshine up their rear ends.

Bit niggled that my recent PM went ignored, whether the response had been positive or otherwise

Other than that, agree a good outfit and I can see them only getting better over the coming months.

Apologies about the delayed response Jon, as explained above it was due to my numerous bits of leave in the last month.

Hope you are happy with the outcome.

many thanks,
Ryan

 

[RyanABC - retired]

Having problems with these again, even though my account is showing as verified apparently I still needed to upload a skrill screenshot. So a withdraw just sat there for 24 hours as I had no email about it, even though one was sent apparently.

You can't make a second withdrawal when one is pending.

You can't make a deposit when one is pending, meaning I couldn't take part in the football competition. Was encouraged on more than one occasion to reverse the withdrawal, which personally I think is terrible, and goes against responsible gaming.

Live chat was terrible blaming the 'can't deposit' message on cookies etc, how on earth can not clearing cache and cookies cause a message never seen before to display. Then blamed on device so even tried using a new one, funnily enough got the same message.

Also, something seems extremely dodgy about the football competition but won't go into that until/if Ryan responds to my pm.

Hi Colin,

Thanks for sending me a PM about the above issues that you have mentioned in your three posts.

With regards to the negative experience you had with ur CS team, I believe our CS manager, Laura, has been in touch to explain what happened and the actions we have since taken to make sure it doesn't happen again. We work tirelessly to make sure our CS team are all as knowledgeable as possible and know how to deal with all complaints and queries. In your case this unfortunately was not the case. The CS members involved has since been retrained to prevent such issues arising again. I would also like to let you know that we don't share our support team with another casinos and they are all native English speaking.

If there is anything that I have missed or you have any further queries, please let me know.

Many thanks,
Ryan

 

[Alurcard]

I've not used All British for some time, but didn't really rate them as very good due to issues on initial sign up and deposit bonuses just afterwards, which I never got sorted. I'd never bothered posting about it previously as it just sounds like a whinge (which of course it is!), instead I simply voted with my feet and went elsewhere, but when i spotted this thread I thought it was time to get it off my chest.

In fairness, it wasn't massive deal. I had issues a couple of times getting free spins when depositing and had to contact LC. On two occasions I was cut off after telling the adviser what the issue was and instead decided to log a ticket, which never got answered.... But on top of that, the site was all over the place, timing out, dead links, games not loading, it was a painful experience.

If it wasn't for the fact the Casinomeister ratings are quite high I wouldn't have even bothered replying now and would have just written them off as second rate, perhaps i just caught them on a bad month!

 

[Plonker]

I was surprised that they do not allow the initial deposit bonus if you want to play live casino. In fact it is withdrawn as quickly as they added it. So for me no bonus.

 

[colinsunderland]

@RyanABC @L&L-Jan

Can I give a little feedback on this months challenge

Book of Ra Deluxe Challenge

Are you interested in winning some extra money while playing at All British Casino? Then you might want to play Book of Ra Deluxe this month! If you manage to get a full screen of any premium symbol during the free spins feature of the game then we will double your winnings up to £100! Yet another reason to play this marvellous slot! Good luck!

You can beat this challenge by activating the free spins feature and receiving a full screen of premium symbols while playing our Book of Ra Deluxe slot for real money
When you beat our challenge, please note the exact time and date of your winning game round and contact our customer support team straight away
Your additional winnings are added to your account in bonus with a reduced wagering of 10x after your gameplay has been reviewed by our marketing department
Minimum bet is £1 per spin

Is that not misleading? Firstly you don't state what a premium symbol is, and secondly, you won't be doubling any winnings. The only symbols that pay £100 on a £1 stake are 9/10/J/Q which presumably aren't premium, therefore even a full screen of K or A will result in a £150 win and that won't be doubled. Premium symbols obviously pay more.

 

[L&L-Jan]

Sorry mate, this is sloppy, its a £1000!

Wasnt the only mistake from the email, unless you took the website's content. Because the email we triggered today from a wrong sender

I'm updating the site now, and i'll tell the guys to inform customers again later in the week, next to the recurrring promotion offer.

Premium symbols are all symbols, except royals

So basically, full screens of the lower premium is 750x and thats doubled. Yes, on the explorer, you only get 1000x doubled if you hit a full screen.
There is our house edge on this promo

I've updated the site!

Kr. jan

 

[colinsunderland]

Sorry mate, this is sloppy, its a £1000!

Wasnt the only mistake from the email, unless you took the website's content. Because the email we triggered today from a wrong sender

I'm updating the site now, and i'll tell the guys to inform customers again later in the week, next to the recurrring promotion offer.

Premium symbols are all symbols, except royals

So basically, full screens of the lower premium is 750x and thats doubled. Yes, on the explorer, you only get 1000x doubled if you hit a full screen.
There is our house edge on this promo

I've updated the site!

Kr. jan

No probs mate, and thanks for doing it quickly, I guessed what the premium symbols were but was thinking others might not, and I read the email then checked the site thinking there must be a mistake

 

[L&L-Jan]

I agree regarding premiums, next time information is there which all players will understand.
The £100 vs £1000 mistake, was quite bad imo ! I mean, it's something extra we do. Nothing is automated, but at least, make sure the "WHATS IN IT FOR ME" is clear and understandable

I'm happy you dropped the message / your feedback, otherwise I'm afraid It would have been noticed

Now check your account for the work you have done

Thanks mate!

Kr.

 

[colinsunderland]

I agree regarding premiums, next time information is there which all players will understand.
The £100 vs £1000 mistake, was quite bad imo ! I mean, it's something extra we do. Nothing is automated, but at least, make sure the "WHATS IN IT FOR ME" is clear and understandable

I'm happy you dropped the message / your feedback, otherwise I'm afraid It would have been noticed

Now check your account for the work you have done

Thanks mate!

Kr.

lol
thanks for the present
I'm just going to pop you a message about verification, not sure if you were there while my chat was ongoing

 

[L&L-Jan]

lol
thanks for the present
I'm just going to pop you a message about verification, not sure if you were there while my chat was ongoing

hehe, you are welcome !

I hope the email regarding KYC is clear? If you need more info or help, let me know !

 

[Jono777]

One of my top 3 fave games and a cool promo.

Sadly I cannot afford £1 spins but wishing Colin the best of luck

Screen full of Explorer incoming.......

 

[L&L-Jan]

What if we set these kind of promo's, as they are running every month on basically all casinos to:

low
mid
high (rollers)

And set a prize per range of bet sizes?

But what if for low we required 20p bets and a max win of £100? Is that still attractive for you?

Can be organized from May: just drop the feedback !

Kr. Jan

 

[L&L-Jan]

When i said the above, and reading your comment again... The first thing that came to mind:

This might not be great from a responsible gaming point of view. Ok we did do some calculations with our volume and the promo just adds a little bit to the RTP of the game (if 100% of the players claim their reward).
So after @Jono777 I was thinking: we might move players from their comfort zone (given the bet size) to an uncomfortable zone.
And the problem is: if you hit big while playing with a bet size you feel in general uncomfortable with, after a big win this will become your default bet size. While your salary or gaming budget might not even cover that.

I think it's better we switch gears and offer these challenges on various levels !

Well done Jono!!!

Kr. Jan

 

[Jono777]

Was never my intention to cause problems or 'diss' the promotion.

However really happy it turned into a positive, glad to be of help Jan.

Hope it works out well for all concerned, players and your casino alike