dealer wins
Meister Member
- Joined
- Oct 25, 2006
- Location
- London the sh$thole
OK so I signed up to ABC, took their welcome offer of £100 + £100 bonus.
I play slots, and at stakes upto about £1.5 max a spin, usually 40-80p. Had a couple of hours playing Thursday night, then yesterday after playing several slots, I loaded up a slot called "Manhatten Wild" and thought I was betting 50p, when after 2 spins realised it was £50!!
I wondered how I could have made the mistake, but (see screenshot) the stakes IMO are not clear. the bets between £1 and £5 are shown as 1.00 2.00 etc, but after than £10 is shown as just 10, with no £1 or decimal places. So I clicked on 50 assuming it was 50p. Anyway I went on live chat and asked if they could do anything, was told no as "they would have paid had it hit a big win" I then pointed out they wouldnt as I was using a bonus with a max bet rule of £5. She agreed and apologised but still said nothing could be done.
After than I just asked for my account to be closed and forfeit the balance as it was pointless playing on because I had breached the t&cs of the bonus.
I fully accept that I made the error in betting £50, but due to the unclear stake page, the fact its obvious I wasnt doing it on purpose as it breached the bonus, I feel they could have cancelled those 2 bets.
On well another casino crossed of my list.
I play slots, and at stakes upto about £1.5 max a spin, usually 40-80p. Had a couple of hours playing Thursday night, then yesterday after playing several slots, I loaded up a slot called "Manhatten Wild" and thought I was betting 50p, when after 2 spins realised it was £50!!
I wondered how I could have made the mistake, but (see screenshot) the stakes IMO are not clear. the bets between £1 and £5 are shown as 1.00 2.00 etc, but after than £10 is shown as just 10, with no £1 or decimal places. So I clicked on 50 assuming it was 50p. Anyway I went on live chat and asked if they could do anything, was told no as "they would have paid had it hit a big win" I then pointed out they wouldnt as I was using a bonus with a max bet rule of £5. She agreed and apologised but still said nothing could be done.
After than I just asked for my account to be closed and forfeit the balance as it was pointless playing on because I had breached the t&cs of the bonus.
I fully accept that I made the error in betting £50, but due to the unclear stake page, the fact its obvious I wasnt doing it on purpose as it breached the bonus, I feel they could have cancelled those 2 bets.
On well another casino crossed of my list.