All British Casino & Issues with a cashout

[Carl8/11]

Hi, I'm trying to work out how I can find out if theres a rep from All British Casino on here, I'm having some issues with a cashout and want to speak direct to someone.
Thanks, Carl.

 

[LadyJelena]

Rep will be soon with you

 

[L&L-Jan]

shoot

 

[greylady]

^^^ He is your man

 

[helenakp]

shoot

someone needs you here @L&L-Jan
Race Casino - Fastest Pay n'Play Casino from L&L group - Page 11 - Casinomeister Forum

 

[Carl8/11]

someone needs you here @L&L-Jan
Race Casino - Fastest Pay n'Play Casino from L&L group - Page 11 - Casinomeister Forum

I'm talking to Jan in private messages, Thank you.

 

[Carl8/11]

So I've refused to give a bank statement to All British casino and theyve now responded with this. Just a warning to anyone else that could end up in this scenario. They Will not process the withdrawal unless I provide a bank statement, even if I close my account they will not pay.

 

[irish-ranger]

So I've refused to give a bank statement to All British casino and theyve now responded with this. Just a warning to anyone else that could end up in this scenario. They Will not process the withdrawal unless I provide a bank statement, even if I close my account they will not pay.

This is normal now days with most casinos

 

[colinsunderland]

Just do the same as advised in the many other SoW threads with other casinos.
Make it clear you aren't supplying any further documentation, and tell them to follow the AML procedures in regards to reporting and paying out when authorised to.
Having said that, and not knowing whats gone on previously, but supplying a bank statement isn't particularly out of the ordinary, and if you aren't prepared to do so, then you may as well stop gambling online as you are going to hit this over and over again.

 

[danofthewibble]

Though the issue here is that they're saying that they still won't payout if he closes the account. Which I'm not sure is within the rules - @L&L-Jan will be able to confirm I think!

 

[colinsunderland]

Though the issue here is that they're saying that they still won't payout if he closes the account. Which I'm not sure is within the rules - @L&L-Jan will be able to confirm I think!

Which is why I said to specifically state he isn't going to supply more documents
Again though, there isn't any information in whats happened to this point, I'm assuming it's basic SoW, it could be bonus fraud or something for all we know.

 

[Carl8/11]

Which is why I said to specifically state he isn't going to supply more documents
Again though, there isn't any information in whats happened to this point, I'm assuming it's basic SoW, it could be bonus fraud or something for all we know.

As it states in their reply Ive already told them I'm not providing them what they require. And I've told them I'll close my account, theres nothing untoward going on, I've never used a bonus and my withdrawal is simply being refused because I wont supply a bank statement.

 

[Carl8/11]

Though the issue here is that they're saying that they still won't payout if he closes the account. Which I'm not sure is within the rules - @L&L-Jan will be able to confirm I think!

I was talking to him last week to try and resolve the issue but hes taken 6 days to even reply to me despite being active on here everyday since. Seemed very helpful for the first day then stopped replying

 

[danofthewibble]

I was talking to him last week to try and resolve the issue but hes taken 6 days to even reply to me despite being active on here everyday since. Seemed very helpful for the first day then stopped replying

He's always helpful, just sometimes he needs a prod. He gets a LOT of message from us lot I suspect

However, as it stands - you really should provide the ID they have requested. There's no casino under a UKGC licence that isn't going to ask for it at some point.

 

[Carl8/11]

He's always helpful, just sometimes he needs a prod. He gets a LOT of message from us lot I suspect

I prodded him twice and then gave up, no point trying to talk to someone that doesn't answer.

 

[colinsunderland]

As it states in their reply Ive already told them I'm not providing them what they require. And I've told them I'll close my account, theres nothing untoward going on, I've never used a bonus and my withdrawal is simply being refused because I wont supply a bank statement.

I'm not privvy to what they can see so can't comment if it is reasonable, however as I say, you are going to have problems if you play elsewhere and won't supply a bank statement.
How long have you been a member there, what deposit methods have you used? How many deposits and total amount of deposits and withdrawals. Are you turning the funds over more than once before trying to withdraw?
They are all things that could change the way they are looking at things (plus plenty of others, but they are the common ones)

 

[Carl8/11]

I'm not privvy to what they can see so can't comment if it is reasonable, however as I say, you are going to have problems if you play elsewhere and won't supply a bank statement.
How long have you been a member there, what deposit methods have you used? How many deposits and total amount of deposits and withdrawals. Are you turning the funds over more than once before trying to withdraw?
They are all things that could change the way they are looking at things (plus plenty of others, but they are the common ones)

You're kind of missing the point, it's a very simple case that I wont supply a bank statement and they wont pay without it, even if I close my account. I'm just letting others know as in the past it's always been the case that if you close your account they have to pay out

 

[danofthewibble]

You're kind of missing the point, it's a very simple case that I wont supply a bank statement and they wont pay without it, even if I close my account. I'm just letting others know as in the past it's always been the case that if you close your account they have to pay out

Usually the only reason a casino won’t pay-out without the ID they ask for is that there is a concern over the source of the funding.

could be a simple thing like a mismatch between your registered name and the details on your credit file.

Realistically, the easiest solution is to give them what they asked for. You can argue the rights and wrongs all you want (and I’d tend to agree that many requests are too much, but that’s the licensing, not the casino), but realistically - take a photo of what they want, and you’ll almost certainly have the money within 24 hours. Usually less.

AllBritish are good and trustworthy.

then, once you have your money, close your account if you wish. But remember that every site registered in the UK is going to ask for that info at some point.

Then you’ll be left just with the Curacao-market sites, who will ask for far more info and will be a lot less trustworthy with it.

 

[Carl8/11]

Usually the only reason a casino won’t pay-out without the ID they ask for is that there is a concern over the source of the funding.

could be a simple thing like a mismatch between your registered name and the details on your credit file.

Realistically, the easiest solution is to give them what they asked for. You can argue the rights and wrongs all you want (and I’d tend to agree that many requests are too much, but that’s the licensing, not the casino), but realistically - take a photo of what they want, and you’ll almost certainly have the money within 24 hours. Usually less.

AllBritish are good and trustworthy.

then, once you have your money, close your account if you wish. But remember that every site registered in the UK is going to ask for that info at some point.

Then you’ll be left just with the Curacao-market sites, who will ask for far more info and will be a lot less trustworthy with it.

Usually the only reason a casino won’t pay-out without the ID they ask for is that there is a concern over the source of the funding.

could be a simple thing like a mismatch between your registered name and the details on your credit file.

Realistically, the easiest solution is to give them what they asked for. You can argue the rights and wrongs all you want (and I’d tend to agree that many requests are too much, but that’s the licensing, not the casino), but realistically - take a photo of what they want, and you’ll almost certainly have the money within 24 hours. Usually less.

AllBritish are good and trustworthy.

then, once you have your money, close your account if you wish. But remember that every site registered in the UK is going to ask for that info at some point.

Then you’ll be left just with the Curacao-market sites, who will ask for far more info and will be a lot less trustworthy with it.

Theres no mismatch of anything, they simply want to see my bank statements as part of SOW checks, And as I've said I wont supply them, theres a question on my part as to how i suddenly triggered that to happen when my account was previously minus more money than on the day they decided to ask for SOW, which was conveniently asked for 1 hour after I'd requested a withdrawal but that seems irrelevant according to them.

Bottom line is no bank statement and they wont pay out, which I always believed wasnt within the UKGC guidelines.....?

 

[colinsunderland]

Theres no mismatch of anything, they simply want to see my bank statements as part of SOW checks, And as I've said I wont supply them, theres a question on my part as to how i suddenly triggered that to happen when my account was previously minus more money than on the day they decided to ask for SOW, which was conveniently asked for 1 hour after I'd requested a withdrawal but that seems irrelevant according to them.

Bottom line is no bank statement and they wont pay out, which I always believed wasnt within the UKGC guidelines.....?

which one do you think it breaches?

 

[Carl8/11]

which one do you think it breaches?

I was led to believe they have to pay out if you close your account or if they have suspicions on my source of wealth they could report me to whomever they need to and withhold the money.

I'm no expert on this subject, I had it happen with Videoslots and I closed my account and the money was in my bank within a week

 

[CasinoNinja]

Yes, they should not hold your funds hostage due to an SOW. If they suspect fraud they should follow the AML route.

 

[Subyzero]

It just my imagination or a lot of you replied on this topic with "just give them the ID". From when a bank statement falls under the "ID" category?
And really what is with this SOW that enables a gambling company to see your savings? I had a similar problem with Casumo because i was using a bank account special for gambling, so I was transfer funds and pay with that account card. So Casumo rejected the bank statement telling me that the account was on 0 . Then on the online chat, the operator told me they need to see my source of funds basically my savings account I told him to F off, and I will do that only if he has a warrant or a request from the Revenue....lol. After that, he asked for payslips of certificate of winnings... which I provided...
So the bottom line in this, I think casinos are interpreting wrong this SOW because is really strange that a gambling operator wants to sneak the eye on my savings. My savings account will not tell him that the money I have in it are legal obtained.

 

[souldragon]

But that was with Casumo who have been featured numerous times on this forum for their lengthy and unreasonable SOW demands.They are in a class of their own.All British are only asking for what the majority of casinos will ask for and at least they have a rep who will always try and help.I have had several requests from casinos in the L&L Group for bank statements and they have always been accepted with the minimum of fuss.

 

[Shawny86]

This is why i would never join "all british". The site has really good reviews and Jan seems like an excellent rep but i'm the same as the op, i would never go through sow with any casino, i would never show bank statements etc. I totally understand they are following ukgc responsible gambling and anti money laundering regs but that information is private and i'd never provide it and just close my account with said casino!

Casumo wanted all this sow after me depositing over £13,000 lol, i just closed my account, luckily for me there was no withdrawal pending surprisingly! I like the way white hat sites tackle this issue 2bh, they put a £500 loss limit on your account across all their sites and the only way you can raise that amount is by completing sow, so if you don't want to do sow then you can just stick to a £500 monthly limit, which is fine by me ;-) Also sites like gamesys (jackpotjoy, virgin games etc) never even ask for id, nevermind sow lol.

I really think though the op should get their withdrawal from all british after closing account though, if the casino doesn't suspect money laundering and the player has closed account/ended relationship with said casino then they should definitely get paid the withdrawal in my opinion!!!