All British Casino Exclusive Microgaming Tournament- 2nd week winner screenshots

Thanks Ryan

Can't believe theres not more take part in these tournaments which is a shame (well good for those of us who do) as they are a good casino, apart from my issue above, but apart from that the support has always been excellent, the games play with no lag and the prizes in the tournaments are excellent.

Maybe they do, just not very lucky like me.
 
Well done Col, Like nikantw said if BB is something to do with winning prizes and ratio of dep's and it was a hich you was BB than you certainly will be now :eek:

Lets hope the rep can do the right thing and if you are than can kindly let us know the reason, If you do not mind that is,

Cannot see the new post yet ??/
 
I would if they sent out offers still to me, radio silence for months now.

I have always had a decent opinion of these guys. (all been well will continue to do so :) )

However for an 'up and coming' / growing casino, together with the HUGE volume of competition out there, I seriously think they need to loosen their belts a bit.

Offering say a 50% match with 35xB WR and allowing any 'hits' to contribute to this competition would IMO see a good increase in contribution / efforts made.

Problem I feel is when its cash only and you're a relativity 'small fish' (no offence ABC, I know your fairly new on this path and will be successful!) when players are deciding where to put their deposits that day (More so low rollers / limited budget) they are more likely to head for where there is some for of instant incentive (instant bonus / FS / Cash Back)

Now agreed this competition IS incentive BUT others / competition may offer both or better.

90 % of my deposits (before I stopped) at ABC ended in busts with not much entertainment / play time. Yep I'm peed off for 10-15 minutes (again due to budget and 'that's it' for that day) but if I'd had the odd screen to post in competitions such as this, this pain is somewhat softened in the anticipation that, OK no withdrawal BUT I may still end up with a prize from the 'add on'
 
Funnily enough I didn't get any emails from them for a while about offers/promos etc, yet as soon as I am banned from taking a bonus, they start again. Thats something that has annoyed me, surely if a customer is bonus banned, even if you can't be arsed to tell them, you don't send an email offering a bonus.
 
Funnily enough I didn't get any emails from them for a while about offers/promos etc, yet as soon as I am banned from taking a bonus, they start again. Thats something that has annoyed me, surely if a customer is bonus banned, even if you can't be arsed to tell them, you don't send an email offering a bonus.

Hi colinsunderland,

I have emailed you in detail address each point that you have brought up in the forum thread so far surrounding this issue.

I will also summarize publicly, so others can see our stance and understand our processes.

We at All British have very favourable bonus terms for players compared to many other casinos, so we do have to be careful to whom these bonus are given too. I can confirm that the decision was made to exclude yourself from promotions for the time being. I can confirm that you were not contacted to notify yourself of this decision, something we do not practise as standard.

With regards to the email that you were sent, this was done not by our marketing team or part of an automated process, but actually by a support agent. The agent didn't realise that the restrictions on your account were in place, and sent the email. We apologise for this human error.

You mentioned that you received free spins as part of the the Surprise Spins Sunday the week before. On review, these were not automatically added because the restriction had been put in place at this point in time. Instead they were added manually in error by support at the point of contact.

In regards to not being able to withdraw your deposit without playing in through, as part of anti money laundering practises in line with our UKGC license, all deposits must be wagered at least once, regardless.

I hope I have given some clarity on the situation.

many thanks,
Ryan
 
Hi colinsunderland,

I have emailed you in detail address each point that you have brought up in the forum thread so far surrounding this issue.

I will also summarize publicly, so others can see our stance and understand our processes.

We at All British have very favourable bonus terms for players compared to many other casinos, so we do have to be careful to whom these bonus are given too. I can confirm that the decision was made to exclude yourself from promotions for the time being. I can confirm that you were not contacted to notify yourself of this decision, something we do not practise as standard.

With regards to the email that you were sent, this was done not by our marketing team or part of an automated process, but actually by a support agent. The agent didn't realise that the restrictions on your account were in place, and sent the email. We apologise for this human error.

You mentioned that you received free spins as part of the the Surprise Spins Sunday the week before. On review, these were not automatically added because the restriction had been put in place at this point in time. Instead they were added manually in error by support at the point of contact.

In regards to not being able to withdraw your deposit without playing in through, as part of anti money laundering practises in line with our UKGC license, all deposits must be wagered at least once, regardless.

I hope I have given some clarity on the situation.

many thanks,
Ryan

I have replied to your PM but in summary

You emailed me offering the offers. Mistake or not, according to your t&c's you should have honored it, even if it was a one off goodwill gesture. It was £10 + 10 free spins ffs, is it really worth losing a customer over such a small amount?

You don't seem to have any terms and conditions that allow you to exclude individual players.

Your promotions page has no t&c's whatsoever on any of the individual offers, and make no mention of terms and conditions applying, but does state things such as ALL customers.

At least 2 support agents missed that I was bonus banned. If they missed it then how on earth would I know it? You should email customers to tell them they are bonus banned, especially when there is no other way of knowing and your own staff don't know.

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theres todays offer, no mention of any T&C's anywhere on that page.
 

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