Hi colinsunderland,
I have emailed you in detail address each point that you have brought up in the forum thread so far surrounding this issue.
I will also summarize publicly, so others can see our stance and understand our processes.
We at
All British have very favourable bonus terms for players compared to many other casinos, so we do have to be careful to whom these bonus are given too. I can confirm that the decision was made to exclude yourself from promotions for the time being. I can confirm that you were not contacted to notify yourself of this decision, something we do not practise as standard.
With regards to the email that you were sent, this was done not by our marketing team or part of an automated process, but actually by a support agent. The agent didn't realise that the restrictions on your account were in place, and sent the email. We apologise for this human error.
You mentioned that you received free spins as part of the the Surprise Spins Sunday the week before. On review, these were not automatically added because the restriction had been put in place at this point in time. Instead they were added manually in error by support at the point of contact.
In regards to not being able to withdraw your deposit without playing in through, as part of anti money laundering practises in line with our UKGC license, all deposits must be wagered at least once, regardless.
I hope I have given some clarity on the situation.
many thanks,
Ryan