All british casino- delayed withdrawal

[L&L-Jan]

Joking aside, its quite good that it is set up that way Jan - I would assume that when a complaint is raised, you get locked out (to an extent) so the complaint gets someone compleley independent to the whole process to look at it?

depends on the underlying issue, most ill just tackle. This is not a straightforward case.

Genuinely, you are dealing with the second best casino rep on here and the second best casino (group). If you’re happy you haven’t broken any rules, be patient and it will all be dealt with as quickly as these things can be.

joke of the year already goes to... made me laugh mate

 

[chezbreaks]

But It

depends on the underlying issue, most ill just tackle. This is not a straightforward case.



joke of the year already goes to... made me laugh mate

could be explained why it's not straightforward? Or the complications
Maybe if the customer was reached and communicated things would surely become less complicated.

 

[dunover]

That's been removed.

But It


could be explained why it's not straightforward? Or the complications
Maybe if the customer was reached and communicated things would surely become less complicated.

Look, this is what often happens when one household or related players have accounts splattered all over the place - it gets flagged and needs unravelling.

You will not speed things up by venting here constantly. It's achieving nothing.

I feel like locking this thread until such time as we hear from L&L it's been resolved. Then we can go round in more circles.

Much of this is more suited to PMs than public consumption, until resolved or settled.

 

[chezbreaks]

Look, this is what often happens when one household or related players have accounts splattered all over the place - it gets flagged and needs unravelling.

You will not speed things up by venting here constantly. It's achieving nothing.

I feel like locking this thread until such time as we hear from L&L it's been resolved. Then we can go round in more circles.

Much of this is more suited to PMs than public consumption, until resolved or settled.

I've only been responding to posts today I've been pretty chilled I thought

 

[justdoit]

But It


could be explained why it's not straightforward? Or the complications
Maybe if the customer was reached and communicated things would surely become less complicated.

they need to check you if you take dopamine agonists, coz is side effect to gambling

 

[chezbreaks]

Unfortunately still no update. It's apparently with complaints. I did raise a ticket at the very start regards to kyc. Obviously this was sorted by me giving kyc. Complaints reached final decision on complaint. Re kyc
Staff have been great since I've stopped being so much of an arse. Go figures. I have since officially requested my complaint to be withdrawn.
I've still no explanation though to why the winnings or deposits are being held unless they have to go through the process..I don't know this hasn't happened before so I'm quite in the dark.
I think just an odd update now and again would be helpful just to keep the customer informed.
Looks like it's my fault for jumping the gun and getting hotheaded.

 

[SYPlayer95]

Still confused:
First sentence, no update.
Three lines later; Complaints reached final decision on complaint.

This is probably not what you want to hear, but you just need to let the investigation run its course.

Asking for frequent updates on the matter will take the team away from doing what they need to do.

 

[chezbreaks]

I know I'm confused too but yeh I am now

 

[L&L-Jan]

Matter is resolved, deposits were returned as card used doesn't belong to OP but to a 3rd party who frankly enough is her sister who is self-excluded on our end.

But ey, we did everything wrong. We broke the ukgc rules by holding a withdrawal. We asked for standard KYC after a withdrawal of £2100 which is also against the rules.

Funny that the actual twitter username was actually her sisters name.

Well in Holland we say: Al is de leugen nog zo snel, de waarheid achterhaald m wel.

 

[chezbreaks]

Matter is resolved, deposits were returned as card used doesn't belong to OP but to a 3rd party who frankly enough is her sister who is self-excluded on our end.

But ey, we did everything wrong. We broke the ukgc rules by holding a withdrawal. We asked for standard KYC after a withdrawal of £2100 which is also against the rules.

Funny that the actual twitter username was actually her sisters name.

Well in Holland we say: Al is de leugen nog zo snel, de waarheid achterhaald m wel.

I haven't Said you've done wrong I said lack of communication and check your messages I stated regarding names. It's all sorted now

 

[SYPlayer95]

This is outrageous, tbh.
It reads to me like the OP has slandered L&L, when in fact they may have been trying to circumvent self-exclusion policies.
To me - very lucky to get your funds returned. Potential money laundering issue here as well.

 

[chezbreaks]

This is outrageous, tbh.
It reads to me like the OP has slandered L&L, when in fact they may have been trying to circumvent self-exclusion policies.
To me - very lucky to get your funds returned. Potential money laundering issue here as well.

Money laundering what are you on about!! Nothing being laundered. I have taken all posts down all this was regarding communication it's sorted

 

[SYPlayer95]

Money laundering what are you on about!! Nothing being laundered. I have taken all posts down all this was regarding communication it's sorted

You were using a bank card that does not belong to you.
It raises several questions.

 

[chezbreaks]

You were using a bank card that does not belong to you.
It raises several questions.

You've actually no idea re banking situation so please don't insinuate that I laundering money I wouldn't even know where to start! This is now resolved which is all I asked for and a line has been drawn again all I asked for.
I hold my hands up and apologise I didn't actually realise the ins and outs I still stand by communication issues however all the media has been taken down as agreed and it's resolved.

 

[chezbreaks]

This is outrageous, tbh.
It reads to me like the OP has slandered L&L, when in fact they may have been trying to circumvent self-exclusion policies.
To me - very lucky to get your funds returned. Potential money laundering issue here as well.

And slandered no the terms on ukgc state something. If anything like another poster had raised they need to change the wording its would save a lot of hassle tbh.

 

[SYPlayer95]

Not getting into a debate about it, but you've kicked us such a fuss and ultimately you were the one in the wrong.

There's potential fraud here as well, using a 3rd party bank card, albeit, your sisters. Did she give you permission?

It looks like you tried to get a quick withdrawal because you knew exactly what you had done. And later it would all come out that you'd used a 3rd party bank card. Just my opinion, of course.

 

[SYPlayer95]

And slandered no the terms on ukgc state something. If anything like another poster had raised they need to change the wording its would save a lot of hassle tbh.

You'd have to refer me to the correct section on the UKGC site, but you would never pass the KYC as the bank card does not belong to you.

 

[conker]

@chezbreaks and @SYPlayer95 can we just take the heat out of this conversation please.

I think you both had made some reasonable points, but there is nearly a page of you two taking shots at each other and I don't think this is very healthy. I kindly ask you both to just take a breather on this conversation.

 

[chezbreaks]

Not getting into a debate about it, but you've kicked us such a fuss and ultimately you were the one in the wrong.

There's potential fraud here as well, using a 3rd party bank card, albeit, your sisters. Did she give you permission?

It looks like you tried to get a quick withdrawal because you knew exactly what you had done. And later it would all come out that you'd used a 3rd party bank card. Just my opinion, of course.

I've apologised already for the hassle I gave them. And does as agreed and taken down my ranting. You can insinuate a you want but I'm telling you now I'm no thief. I don't live in ozark. The wrong doings I've done is lost my shit! The terms and conditions I've obviously overlooked on. When you have someone named on everyone of your documents for health reasons I didn't think through. They've been sent an email about this. The deposits have now been received. As they agreed so again I apologise for any hassle that has been caused by my outbursts. My personal opinions on the matter will remain personal opinions and in my eyes the matter is resolved.

 

[SYPlayer95]

@chezbreaks and @SYPlayer95 can we just take the heat out of this conversation please.

I think you both had made some reasonable points, but there is nearly a page of you two taking shots at each other and I don't think this is very healthy. I kindly ask you both to just take a breather on this conversation.

Fair play, no problem.
Just doesn't sit right with me.
However, I am glad the OP has had their deposits returned.

 

[chezbreaks]

@chezbreaks and @SYPlayer95 can we just take the heat out of this conversation please.

I think you both had made some reasonable points, but there is nearly a page of you two taking shots at each other and I don't think this is very healthy. I kindly ask you both to just take a breather on this conversation.

I won't be further adding to this as allbritishcasino.com have followed through with what they said they will.

 

[andysbetting1187]

I've apologised already for the hassle I gave them. And does as agreed and taken down my ranting. You can insinuate a you want but I'm telling you now I'm no thief. I don't live in ozark. The wrong doings I've done is lost my shit! The terms and conditions I've obviously overlooked on. When you have someone named on everyone of your documents for health reasons I didn't think through. They've been sent an email about this. The deposits have now been received. As they agreed so again I apologise for any hassle that has been caused by my outbursts. My personal opinions on the matter will remain personal opinions and in my eyes the matter is resolved.

The issue is that you have not been straight from the start - in your initial posts, you never mentioned that you had deposited using someone elses card

If you had mentioned that, we could have told you straight from the start what the outcome would have been - but there has been a lot of negativity towards L&L/ABC which is completley unwarranted as you did not provide all of the details you should have done initially

Just make sure in the future if you do use online casinos, only deposit in a card in your name otherwise you will run into the same problems

 

[andysbetting1187]

Matter is resolved, deposits were returned as card used doesn't belong to OP but to a 3rd party who frankly enough is her sister who is self-excluded on our end.

But ey, we did everything wrong. We broke the ukgc rules by holding a withdrawal. We asked for standard KYC after a withdrawal of £2100 which is also against the rules.

Funny that the actual twitter username was actually her sisters name.

Well in Holland we say: Al is de leugen nog zo snel, de waarheid achterhaald m wel.

Handled very well from L&L side (as expected)

 

[mulven]

I had a suspicion from the start that there'd be a payment method red flag involved but didn't want to throw any accusations out. Looks like the correct and fairest outcome has been reached and this thread can go to sleep soon

I hope Jan is getting some rest and relaxation. If I was Dutch just picturing how much better my public transport and bike infrastructure is compared to America would be a good calming exercise

 

[Webzcas]

Have to say, Jan and L & L once again show their class IMO.