Resolved ALERT! SlotV trying to steal 5k of my 7k winnings

NordicGambler

Newbie member
Joined
Jan 8, 2022
Location
Lapland, Finland
Hello folks! :)

I have an important story for you what happened to me when I played SlotV casino.

I registered at SlotV Casino on December 10, 2021. I have never played at this casino earlier. After registration I made one EUR 150 deposit and I was glad I got 100% welcome bonus. I played Winterberries and Jungle Spirit slots for a stake of EUR 5. Both of those games were allowed to play in bonus money at that time. I was lucky and won a lot, and after wagering the bonus my balance was EUR 7002,8. After that they asked me to send a digital photo of my ID and proof of address which I did sent them. I also did 6x1000, 500 and 502,8 withdrawal requests, as the maximum withdrawal amount was EUR 1000.

After that I asked several times their live chat why it takes so long to pay money. They said "Your account is under random security checking". I read their bonus rules and I knew I did not break any of their rules. Anyway, after that, on December 20 they paid me EUR 1000 and on December 21 they paid me another EUR 1000. Here is all they have paid to me.

December 28 they sent me an e-mail that they have closed my account. They sent me also another email where they said: "The welcome offer can only be received once per person, household, IP address (including shared networks), device and/or credit/debit card number or any other deposit method used. We reserve the right to close your account and confiscate any existing funds if evidence of bonus abuse/fraud is found."

I am sure I have not broken those rules. My apartment is a big block of flat where I have lived many years, and I know for sure no one has played at SlotV in this apartment before. I played on my own computer and used my own internet connection (I share it from my mobile phone). No one has played using those either. And as I said before, I have never played at SlotV before December 10, 2021. I think they've come up with accusations so they don't have to pay me the rest of the money. So basically they are trying to steal EUR 5002,8 of my winnings.

On January 2, I sent them an email and required to clarification of closing my account and asked them to show me any evidence of accusations they made me. They didn’t sent me anything. 🙄

Seriously, everybody knows that if I had really broken the bonus terms, they wouldn’t have paid me any of my winnings but they paid me EUR 2000. 😆

You can see screenshots from email they sent and screenshots from withdrawal requests only EUR 2000 paid.

Honestly, please make yourself a favour and never ever play at SlotV casino. You can never be sure getting your money if you win a big win.
 

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Last edited:

Casinomeister

Forum Cheermeister
Staff member
Joined
Jun 30, 1998
Location
Bierland
Screw it. Filing a complaint is'nt going to take you nowhere. You had 1850$ profit. Take it and warn others not to play at this shithole of a casino.
What kind of advice is that? Are you aware of how much our PAB service has recouped for players over the past 20 years? But since you are using a double negative "is'nt (sic) going to take you nowhere" meaning "is going to take you somewhere" - well that could be true.

@NordicGambler - I would recommend that you read the PAB guidelines and rules and submit one at your earliest convenience. SlotsV has a rep here as well Playattack_Support

You should have contacted this person when making this post, but since you are a newbie I will let it slide.
 

jaytechnos

Newbie member
Joined
Jan 10, 2019
Location
Swedish version of Narnia
I bet 5$ this is'nt going to be solved in the way you think it will be.

Good luck tho.
Great outlook on things ay? Since we are taking bets, I bet that after a PAB is created, Casinomeister will do their utter best to continue to mediate the issue at hand to the best of their ability, as they have for the past 20 years in other cases :)

But yes, Rep contact and PAB is the way to go :)
 

NordicGambler

Newbie member
Joined
Jan 8, 2022
Location
Lapland, Finland
UPDATE:
SlotV asked me to do a video verification and I did it 13.1.2022. I passed it and they opened my account again. I can now make a withdrawals again. I have to make one 1k withdawal at a time otherwise I should pay 2% fee. I think this issue is solved now. I will delete this thread if I can once all money has been paid.

Thank you everyone who helped me.
 

Casinomeister

Forum Cheermeister
Staff member
Joined
Jun 30, 1998
Location
Bierland
We don't delete threads at Casinomeister. Just sayin'.
 

NordicGambler

Newbie member
Joined
Jan 8, 2022
Location
Lapland, Finland
Ok so thread can not be deleted. So I wish the moderator could edit the title less harsh. Like: "SlotV issue - solved", as I have nothing bad to say about SlotV anymore and they sloved this issue.
 

Casinomeister

Forum Cheermeister
Staff member
Joined
Jun 30, 1998
Location
Bierland
OK will do - sloved :p
 

Kroffe

เ๓ ค Ŧคภςץ ๒єคг
MM
Joined
Mar 2, 2019
Location
sweden
Thread title made less harsh, per request.
I request that the title is made harsh again, preferably more harsh than the first time around.

Suggestion: 'Slotv try to steal 5k of my 7k winnings, also i saw them eat kittens.'


I didnt even know you could make requests to change the title of threads.
Neat.
 
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