- Joined
- Nov 18, 2011
- Location
- Birmingham
I registered with this casino in October. I've read these forums for a long time and used a number of their recommendations for casinos, so when I was reading the casino pages and saw they had an opening offer (which they still do) where you can get unlimited bonuses for the first week you register, I hopped on and played. I deposited four or five times during the week, and the last time I deposited I played Blackjack, Texas Hold em, an Aladdin slot, I think some Paigow, all of which I checked to make sure were okay and finished with a balance of $7000. I requested a withdrawal for $2000 to start and that's where the problems began.
First, I was asked for my identification and proof of address. Okay, I sent that in. Next, I was asked to send in a faxback form..... Okay, I completed that as well. Next...... well nothing came next, there was just silence and my withdrawals were reversed everytime I requested them. So I contacted support via their live chat and was told that all my documents as well as my faxback had received and been in order and approved. I cashed out again... reversed. This time, I was told my account "was with a manager" and I'd hear back soon.
It's now been nearly six months of me calling, emailing and using their live chat an average of once a week or so. Everytime I call when its not during business hours, I am told to call during business hours to talk to a manager. Everytime I call during business hours and request to talk to a manager, I am told "Oh, I'm sorry they are all in meetings". I am convinced this is intentional, I actually copied a live chat conversation with them and pasted the exact thing to a representative that he had told me the week before. I have been told numerous times they would call or email the manager for me. I have had them forward the email that they send to the manager with me. I finally pm'ed the representative on here and asked them to look into the situation for me. Nothing, nothing, nothing. I'm about to rip my hair out at this point. Between all of my emails, phone calls and live chats, I've probably talked to them 20 to 25 times and still nothing.
I still login and look at my account balance, here I am as we speak, looking at a beautiful balance of $7,038.35 that is worth less than a toy prize in a cereal box since this site refuses to return my calls, emails and live chats. This was a truly horrible place to play, and I do not recommend them by any means. Do not play here as they will not pay your withdrawal, and refuse to put you in touch with a manager or escalate your concerns when you have a problem.
First, I was asked for my identification and proof of address. Okay, I sent that in. Next, I was asked to send in a faxback form..... Okay, I completed that as well. Next...... well nothing came next, there was just silence and my withdrawals were reversed everytime I requested them. So I contacted support via their live chat and was told that all my documents as well as my faxback had received and been in order and approved. I cashed out again... reversed. This time, I was told my account "was with a manager" and I'd hear back soon.
It's now been nearly six months of me calling, emailing and using their live chat an average of once a week or so. Everytime I call when its not during business hours, I am told to call during business hours to talk to a manager. Everytime I call during business hours and request to talk to a manager, I am told "Oh, I'm sorry they are all in meetings". I am convinced this is intentional, I actually copied a live chat conversation with them and pasted the exact thing to a representative that he had told me the week before. I have been told numerous times they would call or email the manager for me. I have had them forward the email that they send to the manager with me. I finally pm'ed the representative on here and asked them to look into the situation for me. Nothing, nothing, nothing. I'm about to rip my hair out at this point. Between all of my emails, phone calls and live chats, I've probably talked to them 20 to 25 times and still nothing.
I still login and look at my account balance, here I am as we speak, looking at a beautiful balance of $7,038.35 that is worth less than a toy prize in a cereal box since this site refuses to return my calls, emails and live chats. This was a truly horrible place to play, and I do not recommend them by any means. Do not play here as they will not pay your withdrawal, and refuse to put you in touch with a manager or escalate your concerns when you have a problem.