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Aggravating Complaint Response..

Discussion in 'Online Casinos' started by Casino2014man, Oct 17, 2015.

    Oct 17, 2015
  1. Casino2014man

    Casino2014man Non-Gambler

    United Kingdom
    I was playing some MG roulette tonight at an accredited casino...

    Fancied some bigger bets as I had built a balance up, click spin, endless spin. Error. Refresh. Money gone. No result visible. Cleared cookies and all that.

    Tried a second time... Same thing..

    Extreme annoyance.

    My complaint to them:


    This evening I made some specifically big premier roulette bets as I was feeling adventurous, and am so frustrated, as I only made a few of them and each time, the premier roulette wheel just span round.. and round.. and round... for ages, so I had to refresh, money gone, no mention of result.This is so frustrating as the ball drop is all the fun!.

    Their response:

    Thank you for contacting us.

    I can see that you have made 17 bets today to game Premier Roulette and you have received 2 wins.
    You can see this if you go to your profile -> "Game History".
    I advise you to try these following error steps:
    - Log out from your xxx account
    - Clear your browsers cache and cookies
    - Restart the whole browser
    - Try other browsers/devices
    If the game still doesn't work properly, please contact us again.
    Our support is available 24/7.

  2. Oct 18, 2015
  3. jshort

    jshort Experienced Member MM PABaccred webmeister

    Bus Driver
    You just lost your wager right (two wagers as you spinned it twice)?

    Your not saying your entire balance disappeared right?

    I think what has happened to you has happened to me several times too, where the slots wouldn't stop spinning, so I would close and re-open it. When I did this, I would see how much I won or lost for the spin.
  4. Oct 18, 2015
  5. Casino2014man

    Casino2014man Non-Gambler

    United Kingdom
    Yeah, that is exactly what happened. The thing is, it drives me nuts. It did not happen on my smaller bets, it happened on the two big ones. I ALWAYS lose when it happens, and expect support to give a crap that their game is basically turd.
  6. Oct 18, 2015
  7. aceking123

    aceking123 Ueber Meister CAG PABnononaccred MM

    it doesnt happen on low stakes , ive had the same thing many times , its as if once your bets go higher on a certain amount , its almost like a server change & hence you get the problem but if start off with large bets it works fine .

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