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Aggravating Complaint Response..

Discussion in 'Online Casinos' started by Casino2014man, Oct 17, 2015.

    Oct 17, 2015
  1. Casino2014man

    Casino2014man Non-Gambler

    Occupation:
    Noneya
    Location:
    United Kingdom
    I was playing some MG roulette tonight at an accredited casino...

    Fancied some bigger bets as I had built a balance up, click spin, endless spin. Error. Refresh. Money gone. No result visible. Cleared cookies and all that.

    Tried a second time... Same thing..

    Extreme annoyance.

    My complaint to them:

    Hi

    This evening I made some specifically big premier roulette bets as I was feeling adventurous, and am so frustrated, as I only made a few of them and each time, the premier roulette wheel just span round.. and round.. and round... for ages, so I had to refresh, money gone, no mention of result.This is so frustrating as the ball drop is all the fun!.

    Their response:

    Thank you for contacting us.

    I can see that you have made 17 bets today to game Premier Roulette and you have received 2 wins.
    You can see this if you go to your profile -> "Game History".
    I advise you to try these following error steps:
    - Log out from your xxx account
    - Clear your browsers cache and cookies
    - Restart the whole browser
    - Try other browsers/devices
    If the game still doesn't work properly, please contact us again.
    Our support is available 24/7.

    :mad:
     
  2. Oct 18, 2015
  3. jshort

    jshort Experienced Member MM PABaccred webmeister

    Occupation:
    Bus Driver
    Location:
    Canada
    You just lost your wager right (two wagers as you spinned it twice)?

    Your not saying your entire balance disappeared right?

    I think what has happened to you has happened to me several times too, where the slots wouldn't stop spinning, so I would close and re-open it. When I did this, I would see how much I won or lost for the spin.
     
  4. Oct 18, 2015
  5. Casino2014man

    Casino2014man Non-Gambler

    Occupation:
    Noneya
    Location:
    United Kingdom
    Yeah, that is exactly what happened. The thing is, it drives me nuts. It did not happen on my smaller bets, it happened on the two big ones. I ALWAYS lose when it happens, and expect support to give a crap that their game is basically turd.
     
  6. Oct 18, 2015
  7. aceking123

    aceking123 Ueber Meister CAG PABnononaccred MM

    Occupation:
    chippy
    Location:
    uk
    it doesnt happen on low stakes , ive had the same thing many times , its as if once your bets go higher on a certain amount , its almost like a server change & hence you get the problem but if start off with large bets it works fine .
     

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