Aggravating Complaint Response..

[Casino2014man]

I was playing some MG roulette tonight at an accredited casino...

Fancied some bigger bets as I had built a balance up, click spin, endless spin. Error. Refresh. Money gone. No result visible. Cleared cookies and all that.

Tried a second time... Same thing..

Extreme annoyance.

My complaint to them:

Hi

This evening I made some specifically big premier roulette bets as I was feeling adventurous, and am so frustrated, as I only made a few of them and each time, the premier roulette wheel just span round.. and round.. and round... for ages, so I had to refresh, money gone, no mention of result.This is so frustrating as the ball drop is all the fun!.

Their response:

Thank you for contacting us.

I can see that you have made 17 bets today to game Premier Roulette and you have received 2 wins.
You can see this if you go to your profile -> "Game History".
I advise you to try these following error steps:
- Log out from your xxx account
- Clear your browsers cache and cookies
- Restart the whole browser
- Try other browsers/devices
If the game still doesn't work properly, please contact us again.
Our support is available 24/7.

 

[jshort]

You just lost your wager right (two wagers as you spinned it twice)?

Your not saying your entire balance disappeared right?

I think what has happened to you has happened to me several times too, where the slots wouldn't stop spinning, so I would close and re-open it. When I did this, I would see how much I won or lost for the spin.

 

[Casino2014man]

Yeah, that is exactly what happened. The thing is, it drives me nuts. It did not happen on my smaller bets, it happened on the two big ones. I ALWAYS lose when it happens, and expect support to give a crap that their game is basically turd.

 

[aceking123]

Yeah, that is exactly what happened. The thing is, it drives me nuts. It did not happen on my smaller bets, it happened on the two big ones. I ALWAYS lose when it happens, and expect support to give a crap that their game is basically turd.

it doesnt happen on low stakes , ive had the same thing many times , its as if once your bets go higher on a certain amount , its almost like a server change & hence you get the problem but if start off with large bets it works fine .