1. By continuing to use the site, you agree to the use of cookies .This website or its third-party tools use cookies, which are necessary to its functioning and required to achieve the purposes illustrated in the cookie policy.Find out more.
    Dismiss Notice
  2. Dismiss Notice
  3. Follow Casinomeister on Twitter | Facebook | YouTube | Casinomeister.us US Residents Click here! |  Svenska Svenska | 
Dismiss Notice
REGISTER NOW!! Why? Because you can't do diddly squat without having been registered!

At the moment you have limited access to view most discussions: you can't make contact with thousands of fellow players, affiliates, casino reps, and all sorts of other riff-raff.

Registration is fast, simple and absolutely free so please, join Casinomeister here!

AFRICAN PALACE wont give promised bonus

Discussion in 'Casino Complaints - Bonus Issues' started by zapotek, Jul 12, 2009.

    Jul 12, 2009
  1. zapotek

    zapotek Dormant account

    Occupation:
    furniture assembler
    Location:
    telemark,norway
    got e-mail from african palace (playtech powered) about a 200% bonus. i deposited 20$ but did not get the bonus, contacted customer support and go the answer that there have been a "system error" and that i was not eligble for the 200% bonus.. sent mail to support but no answer yet (over 24 hours).

    avoid this casino. You must register/login in order to see the link.


    s


    e-mail said following:

    "Weve noticed that you haven't yet attempted a deposit after signing up "your account. Are you aware of the 200% 1st deposit bonus of up to $2000 "FREE on offer?

    "Whatever you deposit on your 1st Deposit we will TRIPLE it, up to $2000 "FREE!

    "For example:
    "Deposit $100, get a $200 bonus, play with $300!
    "Deposit $500, get a $1000 bonus, play with $1500!
    "Deposit $1000, get a $2000 bonus, play with $3000!

    "Making a deposit at African Palace Casino has never been this easy. We "offer various ways for you to credit your casino account, namely: Internet "Bank Transfer, Over the Counter Transfer, Credit Card (Visa/MasterCard""""/Diner/Amex) more details may be found at the casino cashier when logging "into the online casino.

    "Simply follow these 2 easy steps to claim your bonus:
    "1. Log into the casino with your Username: AFR5*********
    "2. Visit the cashier and make a deposit to claim your instant bonus
     
  2. Jul 12, 2009
  3. chuchu59

    chuchu59 gambling addict CAG PABnonaccred

    Occupation:
    EXECUTIVE
    Location:
    SOMEWHERE IN ASIA
    Forget the bonus. If I were you, I would withdraw as fast as I can. Actually, even if you do get the bonus and win, it would be a horrendous exercise getting your winnings from this casino.
     
  4. Jul 12, 2009
  5. jetset

    jetset Ueber Meister CAG

    Occupation:
    Senior Partner, InfoPowa News Service
    Location:
    Earth
    I have to agree - these African Palace guys have been creating hassles for players for years, and there does not seem to be any change in the way they do business.

    I wonder whether that big progressive winner of theirs has received further instalment payments on her jackpot - that story seems to have faded recently.
     
  6. Jul 13, 2009
  7. vinylweatherman

    vinylweatherman You type well loads CAG MM

    Occupation:
    STILL At Leisure
    Location:
    United Kingdom
    I spotted that. It reads as though they reached an agreement, but then found they could no longer pay as per agreement, and were trying to work something out.

    The problem here is that African Palace HAD THE MONEY, and IN FULL from Playtech, SO WHERE IS IT, there should have been no problem at all in continuing to pay the instalments.

    The only explanation I can see is that they used the money within their business as operating capital, whereas it should have been set aside to pay the installments. Something went wrong with their calculations, and they found themselves unable to replace the money they had "borrowed" from the progressive payout in time to pay further instalments. It was because this player ignored the casino and went to the press that we are even hearing about this.

    I believe this casino is at high risk of "going bust" if it has to start using monies it is holding in trust for players to keep itself running.

    If the publicity forces it to keep paying this player, it will have to find the money from somewhere else, perhaps by holding up smaller withdrawals from many players, which would not get into the mainstream media.

    The bonus seems very large, not in percentage terms, but in terms of the max deposit you can make. It is likely to be designed so that they don't have to pay very many winners from it, and maybe they just are not interested in a mere $30 - they are after bigger amounts.

    There are a small number of accredited Playtech casinos here, and they should offer a decent bonus for $30 (if you can get it back).
     
  8. Jul 13, 2009
  9. Kiara Miller

    Kiara Miller Dormant account

    Occupation:
    Editor
    Location:
    South Africa
    Statement from African Palace Casino

    The African Palace casino management would like to respond to the statements made on the Casinomeister blog on the 12th July 2009, in particular the comments submitted by Vinyl Weatherman, as follows: The problem here is that African Palace HAD THE MONEY, and IN FULL from Playtech, SO WHERE IS IT, there should have been no problem at all in continuing to pay the instalments. The only explanation I can see is that they used the money within their business as operating capital, whereas it should have been set aside to pay the instalments. Something went wrong with their calculations, and they found themselves unable to replace the money they had "borrowed" from the progressive payout in time to pay further instalments. It was because this player ignored the casino and went to the press that we are even hearing about this. I believe this casino is at high risk of "going bust" if it has to start using monies it is holding in trust for players to keep itself running

    Any delays experienced by the player in relation to the jackpot payout was due to circumstances beyond the control of African Palace and the reasons for such can only be disclosed by the player. The hold up was not due to cash flow problems as alleged by Vinyl Weatherman and his statement that the casino is at high risk of going bust is completely unfounded and incorrect. The Playtech portion of the progressive jackpot payout was never at any time utilised for any operational costs and was never used for any reason whatsoever other than the payout of the said jackpot to the player.

    While we appreciate that the bloggers on the Casinomeister forum are not restricted in commenting on various issues, the statement from Vinyl Weatherman was entirely false and without substantiation.

    With regards to the outstanding bonus amount due to Zapotek, our Customer Services department is more than willing to assist with tracing the matter through his account. We would like to recommend that Zapotec contact This email is not visible to you., marked for the attention of Clyde, Blake or Noeleen for personal assistance in this regard.
     
  10. Jul 13, 2009
  11. chuchu59

    chuchu59 gambling addict CAG PABnonaccred

    Occupation:
    EXECUTIVE
    Location:
    SOMEWHERE IN ASIA
    It gets more confusing. From the statement it would seem that Playtech is only paying for part of the Progressive JP so where is the rest of the JP coming from?

    If the full JP cannot be paid to the player surely a disclosure of some sort can be made here. How is it possible that it can only be made privy to the player and that only he himself can disclose it? If details cannot be published how about a generalisation? It seems you are disturbed by VWM's statement. The negative image that African Palace has portrayed came about after many poor player experiences.
     
    Last edited: Jul 13, 2009
  12. Jul 13, 2009
  13. Casinomeister

    Casinomeister Forum Cheermeister Staff Member

    Occupation:
    Homemaker
    Location:
    Bierland
    Hi Kiara,

    Thanks for joining our forum. I've given added you to the i-gaming user group.

    Just an admin note: VWM was speculating - not making "entirely false and without substantiation" allegations. That's courtroom lingo - and these are players having a discussion.

    It's a forum not a blog.
     
  14. Jul 13, 2009
  15. cheshire

    cheshire Dormant account

    Occupation:
    Student
    Location:
    Earth
    I'm one of those. I'm waiting my payment since March.
    Well, to be honest, 10 days ago they split my payment in 2 parts and processed one of them (the other one is still in "waiting" status).
     
  16. Jul 13, 2009
  17. zebedy

    zebedy No!!!! Im Spartacus MM webmeister

    Occupation:
    brain stergeon
    Location:
    Up a Tree
    and if a casino isnt forthcoming with all the facts how are we not meant to speculate :D
    disclosing the facts=end of speculation:thumbsup:
     
    1 person likes this.
  18. Jul 14, 2009
  19. spearmaster

    spearmaster RIP Ted

    Occupation:
    Devil's Advocate
    Location:
    Heaven
    My best guess is that the "Playtech portion" is (jackpot amount - jackpot seed). Thus the casino would be responsible for an amount equivalent to the jackpot seed.
     
    1 person likes this.
  20. Jul 14, 2009
  21. jetset

    jetset Ueber Meister CAG

    Occupation:
    Senior Partner, InfoPowa News Service
    Location:
    Earth
    IMO this official African Palace comment raises more questions than it provides answers.

    Simply telling us that the failure of African Palace to meet its commitments to a player was for reasons "beyond it's control" which are not explained negates any value in making a statement anyway imo.

    And implying that only the player can explain these reasons passes the buck instead of addressing the issue imv.

    How can the player be responsible for not being paid instalments by AP that were previously agreed (which is the problem with the South African winner of a big progressive at AP who ended up going to the national press in desperation)?

    And it is still not clear what AP is claiming here.

    Are large progressive wins paid out in full from Playtech to the operator of the winning casino?

    If these are, does that operator pay the winning player in full - it would appear not if we are talking 'instalments' here.?

    What is the current position with the South African player who complained to the national press that AP had defaulted on its agreement to pay her in instalments?
     
    1 person likes this.
  22. Jul 16, 2009
  23. vinylweatherman

    vinylweatherman You type well loads CAG MM

    Occupation:
    STILL At Leisure
    Location:
    United Kingdom
    This is not the FIRST time a Playtech casino has effectively defaulted on a progressive payout. This incident seems to be less that a year after the Sylvia P scandal. Naturally, with this track record I am bound to speculate negatively. If Playtech pass the monies over to the casino to forward to the player, there should be no need to even THINK of negotiating an installmant plan. Simply pay in one go, have a publicity event (and NOT with a fake cheque). We recently had a discussion about Playtech, and it seemed MANY were paying in installments, some over many many years, not just 6 months.

    I doubt this player would have felt the need to go to the press if there had been meaningful dialogue between African Palace & the player to resolve the issue.
    For this money that comes in full (or nearly full) from Playtech, and dribbles out in instalments, the rest of it must be doing something. Even if it is just gathering interest, this STILL goes towards "the running of the business", the player never sees it.

    Playtech casinos should start doing the right thing, and paying progressive jackpots in one go. After recent events, which player in their right mind is going to trust a Playtech installment payment plan now.

    As for cashflow, if numbers of players are pointing to increased delays in receiving payments, it IS "cashflow", the cash isn't flowing like it was before - it has got stuck.

    Either the river has been dammed, or the lake is empty - we can only speculate which it is as we cannot see from here, but our riverbed is dry.
     
  24. Jul 17, 2009
  25. jetset

    jetset Ueber Meister CAG

    Occupation:
    Senior Partner, InfoPowa News Service
    Location:
    Earth
    I don't want to go too far O/T here, but it seems pretty strange to me that the African Palace spokesperson has not returned to answer the questions raised at Post 11, having taken the trouble to come here and issue a confusing company statement previously.

    There's something not right with this Playtech progressive payout question, because everyone - including Playtech - appears unwilling to give a straight answer.

    I've just encountered another example with the Playtech-powered Europa Casino. Having contacted them a week or more ago on the same questions I asked African Palace at post #11, I am still awaiting the courtesy of a management response.

    This makes me suspicious about the apparent widespread lack of an honest answer to perfectly clear questions regarding the progressive payouts.
     
  26. Jul 20, 2009
  27. jetset

    jetset Ueber Meister CAG

    Occupation:
    Senior Partner, InfoPowa News Service
    Location:
    Earth
    BUMP!
     

Share This Page