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African Palace when pay?

Discussion in 'Casino Complaints - Non-Bonus Issues' started by umbello, Oct 24, 2006.

    Oct 24, 2006
  1. umbello

    umbello Dormant account

    I played in African Palace,deposited 100$ and got 200$ welcome bonus,completed all wagering requirementes in valid game and I played only in valid games.The 13 octber 2006 I done a withdraw of 580$ with moneybokers.In web site of African Palace I read that withdraw are processed after 4 days.I contacted live support in casino lobby to ask informations on my withdraw,and he has told me to send an email to This email is not visible to you..I done this butI 'am waiting again a response.
    After I played in African Palace I read that is in black list of casinomeister.
    What can i do?When African Palace'll pay me?
  2. Oct 24, 2006
  3. Casinomeister

    Casinomeister Forum Cheermeister Staff Member

    They may be slow at times, but if you followed the T&Cs, you should be paid. If you still haven't heard anything in a couple of days, please file a complaint here:

    The complaint section is still off-line at the moment (to give me a chance to catch up), but once it's up - I can expedite this to the operator since I am in direct contact with him.
  4. Oct 24, 2006
  5. umbello

    umbello Dormant account

    thank you

    thank you Mr.Casinomeister!

    Your words give me happy.

    Ok I wait again.

    Again thank you to help me.
  6. Oct 30, 2006
  7. umbello

    umbello Dormant account

    I dont understand

    African Palace sent an email the 24 october.
    In this email they told me if I want pay my 580$ in three period on my money bokers account.

    $193.34 26/10/2006
    $193.34 02/11/2006
    $193.34 11/11/2006

    I accepted this conditions,because I think this is the only way to get my money,this behavior is very bad.

    But I did not again receve money from this casino.

    I dont know what I must do.
  8. Oct 31, 2006
  9. frufrugirl

    frufrugirl Senior Member

    NorthWest USA
    Good, they have proved they wont stick with their end of the contract, tell them you now want it in one lump payment. This is rogue behaviour.....back to Cm file your complaint!
  10. Oct 31, 2006
  11. umbello

    umbello Dormant account

    no money

    No money for me

    I dont have words!!!

    This casino is rouge!

    Tomorrow I'll show at all member forum the emails that African Palace has sent me.

    And also the email where they told me that pay me in 3 period!!!


    13 october 31october no money!!!
  12. Nov 2, 2006
  13. umbello

    umbello Dormant account

    incredible email from African Palace

    Why Are We Rated So Highly?

    Lots of online casinos claim to be the best, but are they really?
    At African Palace we give you more than just an online casino!

    A Pleasant, 24/7 Customer Support Team
    Weekly promotions and massive prizes
    More bonuses = Higher chances of winning
    The quickest and most efficient payouts
    The latest in up-to-date firewall technology to ensure 100% security
    Comp points system The more you play, the more you earn
    A choice of over 100 games to choose from
    .and jackpots totaling + - R20 Million
    We are rated a 10/10 by our pleased customers!

    Here are just some of those comments that deserves to be shared :)

    What a pleasure sitting in the comfort of my own home and winning the big ones. - Elana K.

    The customer support team are sharp and reliable, and always ready to help. Ive left African Palace as one of my Internet Explorer favourities. - Harold G.

    AFRICAN PALACE: Thanks for the encouragement Harold. It's always wonderful to hear our service is appreciated.

    I always seem to get more than what I put in with all the extra bonuses. Just when I think I dont have enough to play with, then this extra bonus pops into my account. Thanks for all the great extra bonuses. - Sally F.

    AFRICAN PALACE: Sally, those bonuses are a gift from us to you. By simply being an African Palace player, is enough to give you more to play with than what you deposit.

    African Palace scores 10/10 in my book. I have been to many online casinos but with the variety African Palace offers, I dont need to surf around any more. - Fasil K.

    AFRICAN PALACE: Thats great to hear Fasil. We will continue to keep producing more exciting and innovative games.

    Come along and try us for yourself
    And you set the judgment!

    African Palace - More than just an online casino!

    WHERE IS MY MONEY???????????????????

    I WON 480$ AND DEPOSIT 100$

    I WANT MY 580$ FROM THIS ROUGE CASINO!!!!!!!!!!!!!!
  14. Nov 2, 2006
  15. umbello

    umbello Dormant account

    Here is the email African Palace has sent me the 24 october

    ----- Original Message -----
    From: African Palace Cashier Department
    To: xxxxxxxxxxxxxxxxxxx
    Sent: Tuesday, October 24, 2006 5:05 PM
    Subject: Your Withdrawal

    Hello Umberto,

    Thank you for choosing African Palace Casino.

    We would like to settle payment, however we would like to do so in part-payments. We will issue 3 payments of $193.33, thus totaling to the outstanding amount due to you. The payments will be issued for the following amounts and on the following dates should you choose to accept this offer:

    26/10/06 - $193.34
    02/11/06 - $193.34
    09/11/06 - $193.34

    However, as a condition, this offer may under no circumstances be disclosed to any parties as is strictly confidential. Should you agree to the aforementioned payment and it's condition, please reply to this email stating that you accept this offer. The first payment of $193.33 will be made on the 26/10/06 once you have accepted offer. We do have your Moneybookers account number, but we would be obliged if you could confirm this with us again please.

    Should you have any questions regarding the above, please do not hesitate to contact us.

    Warm Regards,
    Cashier Department, African Palace Casino

    Email: This email is not visible to you.

    Toll Free Phone:
    USA:1800 704 5870
    UK: 0800 917 5936
    SA: 0800 66 77 88

    Toll Free Fax:
    USA:1800 931 1066
    UK: 0800 471 5160
    SA: 0800 66 77 99

    Phone: +27 31 201 1920
    Fax: +27 31 202 8780

    African Palace Casino
    You must register/login in order to see the link.

    Today my withdraw i again pending!
    I did not receve a only $ from this ROUGE CASINO!
    I contacted the live support in casino lobby to ask informations on my withdraw,he has told me to contact cashier.

    Please dear Casinomeister write African Palace in rouge casino!

    Now I go in all forum of casinos and write my story!

    All players must stay away from AFRICAN PALACE CASINO!
  16. Nov 2, 2006
  17. kavaman

    kavaman Senior Member PABnononaccred3 PABnononaccred3 MM

    Seems they are really running low on cash if they have to do a low withdrawal like that in many installments. I would steer clear from this place.
    By the way i do think they read this forum, and that you broke their "rules" by discolosing the amounts, so they decided not to pay you. However there shouldnt have been any rules like this in the first place.
    Many playtechs seem to be running their "own" rules these days, not following the t&c:s from their website.
    Where did the playtech dispute service Disappear? I mean i know it didnt work well in the first place, but is there any anymore?

  18. Nov 3, 2006
  19. GemG7

    GemG7 Dormant account

  20. Nov 3, 2006
  21. amatrine

    amatrine Crazy Cat Lady webmeister

    Arizona City, Az

    And these places wonder why they are running low on cash on flow?


  22. Nov 5, 2006
  23. BBKPoker

    BBKPoker halfway to busto PABrogue3

    Edinburgh, Seattle, Vancouver BC, Auckland
    I ran into the same problem with them. Roughly $1100 and they wanted to do partial payments (4 for me) and didn't want me telling anyone about it either (my email was pretty much an exact copy of the one in this thread. To their credit after stalling for three weeks, they paid me the first day they said they would and every subsequent week thereafter. Friend of mine had the same problem with a $1300ish cashout.

    I don't play there anymore.
  24. Nov 6, 2006
  25. umbello

    umbello Dormant account

    no money

    Not only I did not receve a only $ from African Palace,but I lost also my deposit?

  26. Nov 9, 2006
  27. cheekymonkey

    cheekymonkey Dormant account

    Back at my mums
    How anyone can play at an online casino with Africa in their name is beyond me.

    The amount of spam email circulating the globe from Africa from alleged Princes and Prime minister's sons and nephews asking for peoples bank account numbers to dump $100000000 in there because they haven't got any bank accounts of their own, should be a warning enough in my opinion.


    Secondly their UK telephone number on their website doesn't even work. Some crazy number (which is listed as toll free but it isn't) that I think is listed in SCOTLAND, but has an American girl speaking on an answer phone message claiming they are registered in Egham (SOUTH of LONDON, UK). Ugh, the whole thing reeks of poo.

    View attachment 4309

    Stay clear of places like this.
    Last edited: Mar 23, 2008
  28. Nov 9, 2006
  29. umbello

    umbello Dormant account

    They are criminales

    They dont pay!

    and my deposit?
  30. Nov 9, 2006
  31. cyprean

    cyprean Banned User PABnononaccred

    Hi Umbello - it's nice to see that you have found this forum all the way from Italy :)

    I would suggest that you would keep sending the casino e-mails asking about your withdrawal. At some point you could get lucky and they could pay you.

    But as said before, this casino has been already condemned rogue, so steer away from their site.
  32. Nov 14, 2006
  33. umbello

    umbello Dormant account

    I confirm they are criminales

    I contacted African Palace with chat,email and telephone very times.

    The some answer:the bank department is closed!

    They are criminales!They get also deposit of player!



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