African palace - resolved

[pongpong]

It has been almost a year and they don't pay, i played there on July 16 2004

This is the last email I got from them

Date: Tue, 28 Sep 2004 20:11:47 +0200


Hi Adam,

We would like to take this opportunity to congratulate you on your winnings at African Palace Casino. It is indeed a pleasure to have you as a player at our casino. Unfortunately there has been a series of errors on your account, we are currently awaiting for feed back from our investigation team. We will inform you as soon as we have a response.

On behalf of our cashier department, we sincerely apologize for the inconvenience caused and assure you that this matter is given the a highest priority on our list. As soon as we receive feed back from out Invetigation team. We will contact you and resolve this matter.

Warm Regards,
Cashier Department, African Palace Casino

Of course there were no error to take my losses of $706 in Indio casino (sister casino)


Avoid them at all cost!!!

 

[jetset]

I'm guessing that this occurred after their conversion to Playtech software, in which case you should use the new complaints channel which you will find on the Playtech site - it goes straighyt to management, who will likely get a better response from the casino.

These guys at African Palace / Indio have had players payment hassles before when they were using Futurebet software.

 

[pongpong]

I contacted playtech as instructed in the website but no response for more than a week. Maybe it is because the case is old, it says on the terms of playtech that the disputes should be new and not old as mine.


In the past you couldn't contact playtech that is why I contact only now .

Am I going to get paid some day ?

 

[chuchu59]

Pongpong,

I dont see why there should be a distinction between old and new cases as long as they occurred after the transition to playtech. In fact,it would do them the world of good if they could resolve old complaints as more faith could be instilled in their ability to make operators pay no matter when they took place.

 

[Mathew Peters]

Hi PongPong

I would like to apologies for the problems you have been experiencing. Please provide me with your username so I can investigate this matter for you.

Please drop me an email to mathew@firstgrand.com

Regards,
Mathew

 

[pongpong]

This issue is in the process of being resolved

 

[jpmomo]

Hi PongPong,
I'm glad for you that this issue is in the process of being resolved. As for me, I have been waiting three months for a bank draft they pretend have sent to my home...They even do not answer to my emails.
(I've "pitched a bitch" three weeks ago. No news.)

 

[Tdoggy]

hope you get paid

Hope you get paid but I will take your advice and AVOID!!!! Thanks for the heads up and good luck with getting paid :notworthy