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Admin Note: Complaint Section

Discussion in 'Online Casinos' started by Casinomeister, May 17, 2007.

    May 17, 2007
  1. Casinomeister

    Casinomeister Forum Cheermeister Staff Member

    Occupation:
    Homemaker
    Location:
    Bierland
    To cut down on frivolous complaints being posted in our forum, only "Fully Registered" users and above are allowed to post in this section. Newbie posters are encouraged to submit their complaints via the "Pitch-a-Bitch" form located here http://www.casinomeister.com/problems.php

    If you are not a "Fully Registered" user, and you would like to become one, please check out the Forum Rules for details.
    http://www.casinomeister.com/forums/forum_rules.php

    Again this just affects the newbies signing up - if you have any problems with this or questions, please let me know.

    If you are a newbie and have already posted a complaint in the complaint section that is still outstanding, you'll still have the ability to post there until it has been resolved. I'm not going to block you out of your own thread.
     
  2. May 17, 2007
  3. Pinababy69

    Pinababy69 RIP Lisa

    Occupation:
    Crusader
    Location:
    Toronto, Ontario - Canada
    I think it's a great idea. While it may increase your workload a bit (ahhh, you gots lots of time anyway right?), it will stop first time posters from posting a complaint that may not even be valid, or is really nothing more than someone "venting". I like it. :thumbsup:
     
  4. May 17, 2007
  5. tim5ny

    tim5ny Quit Gambling

    Excellent idea Bryan in theory. Let's see how many first time posters just use the Online Casinos thread to voice their complaints though.
     
    1 person likes this.
  6. May 17, 2007
  7. Pinababy69

    Pinababy69 RIP Lisa

    Occupation:
    Crusader
    Location:
    Toronto, Ontario - Canada
    Sure Tim, give em ideas. :p
     
  8. May 17, 2007
  9. tim5ny

    tim5ny Quit Gambling

    :D lol! Yeah! I know.. a real brainstorm!
     
  10. May 17, 2007
  11. thelawnet

    thelawnet Dormant account

    Occupation:
    programmer
    Location:
    UK
    This seems somewhat problematic in that people search for casinos before playing, and if they read people's complaints on the forum, they might be better in a position to judge whether a casino is a good bet, so to speak.

    It appears that the net effect of this is to reduce the effect of bad behaviour by casinos because much of it will be handled behind the scenes.

    So it's less risky for casinos to rip-off players.
     
  12. May 17, 2007
  13. VayCayMom

    VayCayMom Dormant account

    Occupation:
    none
    Location:
    usa
    I disagree with thelaw, only because of my own experience with SOME people, newbies in any forum tend to make complaints before they go back to check the facts or before they understand the issue, some people NEVER read instruction manuels either!
     
  14. May 17, 2007
  15. Simmo!

    Simmo! Moderator Staff Member

    Occupation:
    Web Dev.
    Location:
    England
    But conversely, if they see a complaint by a more experienced player, they are more likely to take that seriously than one from a total newbie or bonus hunter who may/may not have fallen foul of the T&C's. I think also that one of the keys here is to allow Bryan to give more time to the more serious complaints and those from members who value the forum.

    Where there is a potential downside however is that the experienced players know not to play the Cloud casinos of this world so they may be hidden from the limelight. It may be an idea to push the accredited & rogue casino sections more to compensate.
     
  16. May 17, 2007
  17. pokeraddict

    pokeraddict Webmaster

    Occupation:
    Pro Poker Player
    Location:
    Las Vegas

    But the value of protecting the reputations of legit casinos is going to be a great result and I doubt any room is going to screw a player just because the players may not be able to post about it at Casinomeister. How do they really know if a player posts here, want to post here, knows about this place or will find it one day? If they are going to screw a player (or as in many cases just have a CS issue or misunderstanding) it is going to happen with or without this rule.
     
  18. May 17, 2007
  19. thelawnet

    thelawnet Dormant account

    Occupation:
    programmer
    Location:
    UK
    Well perhaps to the casino, but even legit casinos do bad things sometimes.

    Just to clarify, I assume that by *post* this means 'create a new thread'?

    If there is an ongoing issue, it would make sense that new people should be able to respond to it.
     
  20. May 17, 2007
  21. Rettahs

    Rettahs Dormant account

    Occupation:
    Consultant
    Location:
    Saint Louis
    Heck, I for one enjoy reading the complaint section. Some of those posts are classic and provide me with some humor :).

    Can we at least have a rogue free for all, venting/bashing section. with the disclaimer "Dumb enough to play at a rouge? Whine about it here".
     
    3 people like this.
  22. May 18, 2007
  23. mikepipe

    mikepipe Dormant account

    Occupation:
    owner
    Location:
    still progressing
    exactly, especially the very long thread about the question if nonsense is a type of dementia or was ist pontoon being a type of blackjack or ..?:what:
     
  24. May 18, 2007
  25. SKUNX

    SKUNX Banned User

    Occupation:
    Sales
    Location:
    Costa Rica
    I agree

    Its getting old reading mind my language " stupid " and at times " over the top " complaints just because some one forgot to read the rules or snuck in at midnight and cancelled their cashout and then blame the casino ( classic) over a case of sour grapes.

    There are lots of shady casinos out there but I give this motion a
    :thumbsup: perhaps this way we will stop reading posts like " The Virtual Casino Group doesnt pay "
    We all knew that years ago ...lol I just had to throw that one in there :D
     
  26. May 18, 2007
  27. Casinomeister

    Casinomeister Forum Cheermeister Staff Member

    Occupation:
    Homemaker
    Location:
    Bierland
    Thank ya all for the comments. My main concern with this section is to solve problems quickly and effectively. I find that many newbies do not read the instructions on posting complaints, or the "Must Read" section there as well. Since they rarely bother to PM the casino rep, I find myself chasing down people to take care of the obvious. I find that members who have been here for a while take advantage of being able to contact the casino reps, which makes administrating the forum much easier.

    Protecting casinos' reputations is not what's about - if there is a problem then it needs to be taken care of regardless. I'm more concerned about the integrity of the forum and to make the complaints section more productive.

    To answer thelawnet's question, if any newbie has started a thread, then they can continue posting in that thread only. I don't intend on leaving anyone out in the cold.

    Again, when users reach Fully Registered mode, then there isn't an issue - they can post freely (watch those rep points though - don't want to piss too many people off :D)
     
  28. May 19, 2007
  29. thelawnet

    thelawnet Dormant account

    Occupation:
    programmer
    Location:
    UK

    That wasn't my question. The issue was this:

    I see that new users will no longer be able to start new threads.

    So we won't get stupid things like "WARNING: Casinomeister exclusive offer gets you nothing but a headache! "

    But if a fully registered user were to post a complaint about a casino e.g., "Casino XYZ is cheating at blackjack". Then anyone should be able to *reply* to that thread (or any other), even new users. Otherwise it's much harder to see the extent and scope of problems where a lot of people are being badly treated by a casino, because only the limited set of users who are "fully registered" will be able to post to that thread.
     
    2 people like this.
  30. May 19, 2007
  31. phynqster

    phynqster Dormant account

    Occupation:
    Manager
    Location:
    los angeles, ca
    One great section of the forum that I recently found is the PAB section where Bryan tells what casinos have pending complaints and such. THIS should be required reading before trying a new casino,to see if there are issues, so this would help the newbie quickly instead of reading all of the old threads
     
    1 person likes this.
  32. May 19, 2007
  33. spearmaster

    spearmaster RIP Ted

    Occupation:
    Devil's Advocate
    Location:
    Heaven
    The point is probably to prevent the one-post (or few-post) wonders who come in here with a complaint, get it solved (or otherwise discover some other solution) and never come back, all the while thinking nothing of trashing the casino and anyone who doesn't agree 110% with their "plight".

    This is not a garbage dump. Membership has its privileges - and amongst them is the right to make a complaint - after you've earned some stripes to begin with.
     
  34. May 21, 2007
  35. Casinomeister

    Casinomeister Forum Cheermeister Staff Member

    Occupation:
    Homemaker
    Location:
    Bierland
    No, the conversation will only be with fully registered users. Many of these situations with a bunch of first time posters are blown out of proportion - and I find myself wasting way too much time with either unwarranted complaints, or with fraudsters. I should be spending my time assisting players who invest their time at Casinomeister.

    Newbie posters have the PAB at their disposal. This is actually more effective than posting a public complaint anyway. Posting a complaint should be a last resort - and many don't get noticed or read. PABs go directly to senior management or to the operators.

    And like Spear said "This is not a garbage dump. Membership has its privileges." Fully registered means exactly that. So if there are people out there who feel that they may have an issue they want to complain about in the future, they ought to get busy in the forum and become a regular contributor.
     
    1 person likes this.
  36. May 21, 2007
  37. pangloss

    pangloss Dormant account

    Occupation:
    Finance
    Location:
    Australia
    I don't like this idea. The majority of complaints are indeed bonus related which are for the most first time deposit/bonus in nature. It follows that first time depositors are necessarily newbies and consequently will be prevented from exposing all those crook casinos (at least on these Forums).

    The majority of posters supporting this initiative are affiliates. I am not a little bit surprised. Players en mass would not like to see Casinos enjoy even more censorship of their growing list of tricks.


    ...
     
    1 person likes this.
  38. May 21, 2007
  39. Vesuvio

    Vesuvio Dormant account

    Location:
    UK
    I've got some sympathy with that - and I'd say the attitude's fair enough for people PABing and getting Bryan to intervene - but posting genuine complaints is actually something which helps other posters by warning them of possible problems. If there's some benefit for the community I don't mind in the slightest if it's a one-off occasion.

    I agree with the other posters having misgivings about the policy change. It's a normal state of affairs if people who suddenly come up against a problem then become first time posters here. Perhaps they could be banned from starting threads or receiving any active assistance (except from other posters), but stopping them from responding to threads seriously limits the value of this forum.
     
    1 person likes this.

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