Admin Note: Complaint Section

[Casinomeister]

To cut down on frivolous complaints being posted in our forum, only "Fully Registered" users and above are allowed to post in this section. Newbie posters are encouraged to submit their complaints via the "Pitch-a-Bitch" form located here https://www.casinomeister.com/player-arbitration-pab/

If you are not a "Fully Registered" user, and you would like to become one, please check out the Forum Rules for details.
https://www.casinomeister.com/forums/help/

Again this just affects the newbies signing up - if you have any problems with this or questions, please let me know.

If you are a newbie and have already posted a complaint in the complaint section that is still outstanding, you'll still have the ability to post there until it has been resolved. I'm not going to block you out of your own thread.

 

[Pinababy69]

I think it's a great idea. While it may increase your workload a bit (ahhh, you gots lots of time anyway right?), it will stop first time posters from posting a complaint that may not even be valid, or is really nothing more than someone "venting". I like it.

 

[tim5ny]

Excellent idea Bryan in theory. Let's see how many first time posters just use the Online Casinos thread to voice their complaints though.

 

[Pinababy69]

Excellent idea Bryan in theory. Let's see how many first time posters just use the Online Casinos thread to voice their complaints though.

Sure Tim, give em ideas.

 

[tim5ny]

Sure Tim, give em ideas.

lol! Yeah! I know.. a real brainstorm!

 

[thelawnet]

This seems somewhat problematic in that people search for casinos before playing, and if they read people's complaints on the forum, they might be better in a position to judge whether a casino is a good bet, so to speak.

It appears that the net effect of this is to reduce the effect of bad behaviour by casinos because much of it will be handled behind the scenes.

So it's less risky for casinos to rip-off players.

 

[VayCayMom]

I disagree with thelaw, only because of my own experience with SOME people, newbies in any forum tend to make complaints before they go back to check the facts or before they understand the issue, some people NEVER read instruction manuels either!

 

[Simmo!]

This seems somewhat problematic in that people search for casinos before playing, and if they read people's complaints on the forum, they might be better in a position to judge whether a casino is a good bet, so to speak.

It appears that the net effect of this is to reduce the effect of bad behaviour by casinos because much of it will be handled behind the scenes.

So it's less risky for casinos to rip-off players.

But conversely, if they see a complaint by a more experienced player, they are more likely to take that seriously than one from a total newbie or bonus hunter who may/may not have fallen foul of the T&C's. I think also that one of the keys here is to allow Bryan to give more time to the more serious complaints and those from members who value the forum.

Where there is a potential downside however is that the experienced players know not to play the Cloud casinos of this world so they may be hidden from the limelight. It may be an idea to push the accredited & rogue casino sections more to compensate.

 

[pokeraddict]

This seems somewhat problematic in that people search for casinos before playing, and if they read people's complaints on the forum, they might be better in a position to judge whether a casino is a good bet, so to speak.

It appears that the net effect of this is to reduce the effect of bad behaviour by casinos because much of it will be handled behind the scenes.

So it's less risky for casinos to rip-off players.

But the value of protecting the reputations of legit casinos is going to be a great result and I doubt any room is going to screw a player just because the players may not be able to post about it at Casinomeister. How do they really know if a player posts here, want to post here, knows about this place or will find it one day? If they are going to screw a player (or as in many cases just have a CS issue or misunderstanding) it is going to happen with or without this rule.

 

[thelawnet]

But the value of protecting the reputations of legit casinos is going to be a great result

Well perhaps to the casino, but even legit casinos do bad things sometimes.

Just to clarify, I assume that by *post* this means 'create a new thread'?

If there is an ongoing issue, it would make sense that new people should be able to respond to it.

 

[Rettahs]

Heck, I for one enjoy reading the complaint section. Some of those posts are classic and provide me with some humor .

Can we at least have a rogue free for all, venting/bashing section. with the disclaimer "Dumb enough to play at a rouge? Whine about it here".

 

[mikepipe]

exactly, especially the very long thread about the question if nonsense is a type of dementia or was ist pontoon being a type of blackjack or ..?

 

[SKUNX]

I agree

Its getting old reading mind my language " stupid " and at times " over the top " complaints just because some one forgot to read the rules or snuck in at midnight and cancelled their cashout and then blame the casino ( classic) over a case of sour grapes.

There are lots of shady casinos out there but I give this motion a
perhaps this way we will stop reading posts like " The Virtual Casino Group doesnt pay "
We all knew that years ago ...lol I just had to throw that one in there

 

[Casinomeister]

Thank ya all for the comments. My main concern with this section is to solve problems quickly and effectively. I find that many newbies do not read the instructions on posting complaints, or the "Must Read" section there as well. Since they rarely bother to PM the casino rep, I find myself chasing down people to take care of the obvious. I find that members who have been here for a while take advantage of being able to contact the casino reps, which makes administrating the forum much easier.

Protecting casinos' reputations is not what's about - if there is a problem then it needs to be taken care of regardless. I'm more concerned about the integrity of the forum and to make the complaints section more productive.

To answer thelawnet's question, if any newbie has started a thread, then they can continue posting in that thread only. I don't intend on leaving anyone out in the cold.

Again, when users reach Fully Registered mode, then there isn't an issue - they can post freely (watch those rep points though - don't want to piss too many people off )

 

[thelawnet]

To answer thelawnet's question, if any newbie has started a thread, then they can continue posting in that thread only. I don't intend on leaving anyone out in the cold.

That wasn't my question. The issue was this:

I see that new users will no longer be able to start new threads.

So we won't get stupid things like "WARNING: Casinomeister exclusive offer gets you nothing but a headache! "

But if a fully registered user were to post a complaint about a casino e.g., "Casino XYZ is cheating at blackjack". Then anyone should be able to *reply* to that thread (or any other), even new users. Otherwise it's much harder to see the extent and scope of problems where a lot of people are being badly treated by a casino, because only the limited set of users who are "fully registered" will be able to post to that thread.

 

[phynqster]

One great section of the forum that I recently found is the PAB section where Bryan tells what casinos have pending complaints and such. THIS should be required reading before trying a new casino,to see if there are issues, so this would help the newbie quickly instead of reading all of the old threads

 

[spearmaster]

The point is probably to prevent the one-post (or few-post) wonders who come in here with a complaint, get it solved (or otherwise discover some other solution) and never come back, all the while thinking nothing of trashing the casino and anyone who doesn't agree 110% with their "plight".

This is not a garbage dump. Membership has its privileges - and amongst them is the right to make a complaint - after you've earned some stripes to begin with.

 

[Casinomeister]

That wasn't my question. The issue was this:

I see that new users will no longer be able to start new threads.

So we won't get stupid things like "WARNING: Casinomeister exclusive offer gets you nothing but a headache! "

But if a fully registered user were to post a complaint about a casino e.g., "Casino XYZ is cheating at blackjack". Then anyone should be able to *reply* to that thread (or any other), even new users. Otherwise it's much harder to see the extent and scope of problems where a lot of people are being badly treated by a casino, because only the limited set of users who are "fully registered" will be able to post to that thread.

No, the conversation will only be with fully registered users. Many of these situations with a bunch of first time posters are blown out of proportion - and I find myself wasting way too much time with either unwarranted complaints, or with fraudsters. I should be spending my time assisting players who invest their time at Casinomeister.

Newbie posters have the PAB at their disposal. This is actually more effective than posting a public complaint anyway. Posting a complaint should be a last resort - and many don't get noticed or read. PABs go directly to senior management or to the operators.

And like Spear said "This is not a garbage dump. Membership has its privileges." Fully registered means exactly that. So if there are people out there who feel that they may have an issue they want to complain about in the future, they ought to get busy in the forum and become a regular contributor.

 

[pangloss]

I don't like this idea. The majority of complaints are indeed bonus related which are for the most first time deposit/bonus in nature. It follows that first time depositors are necessarily newbies and consequently will be prevented from exposing all those crook casinos (at least on these Forums).

The majority of posters supporting this initiative are affiliates. I am not a little bit surprised. Players en mass would not like to see Casinos enjoy even more censorship of their growing list of tricks.


...

 

[Vesuvio]

The point is probably to prevent the one-post (or few-post) wonders who come in here with a complaint, get it solved (or otherwise discover some other solution) and never come back, all the while thinking nothing of trashing the casino and anyone who doesn't agree 110% with their "plight".

I've got some sympathy with that - and I'd say the attitude's fair enough for people PABing and getting Bryan to intervene - but posting genuine complaints is actually something which helps other posters by warning them of possible problems. If there's some benefit for the community I don't mind in the slightest if it's a one-off occasion.

I agree with the other posters having misgivings about the policy change. It's a normal state of affairs if people who suddenly come up against a problem then become first time posters here. Perhaps they could be banned from starting threads or receiving any active assistance (except from other posters), but stopping them from responding to threads seriously limits the value of this forum.

 

[Casinomeister]

I don't like this idea. The majority of complaints are indeed bonus related which are for the most first time deposit/bonus in nature. It follows that first time depositors are necessarily newbies and consequently will be prevented from exposing all those crook casinos (at least on these Forums).

The majority of posters supporting this initiative are affiliates. I am not a little bit surprised. Players en mass would not like to see Casinos enjoy even more censorship of their growing list of tricks.


...

No one is being censored - I'm just making it a privilege to post a public complaint.

By the way I counted two affiliates - maybe three in this thread. Most of the people who support this are regular members of this forum who tire seeing it trashed by one-post commandos.

I've got some sympathy with that - and I'd say the attitude's fair enough for people PABing and getting Bryan to intervene - but posting genuine complaints is actually something which helps other posters by warning them of possible problems. If there's some benefit for the community I don't mind in the slightest if it's a one-off occasion.

I agree with the other posters having misgivings about the policy change. It's a normal state of affairs if people who suddenly come up against a problem then become first time posters here. Perhaps they could be banned from starting threads or receiving any active assistance (except from other posters), but stopping them from responding to threads seriously limits the value of this forum.

I don't think it's devalued in anyway, but made stronger and more effective. You're acting as if I'm closing off the complaints section to everyone. I'm not. No one is stopping anyone from signing up. No one is stopping anyone from getting involved.

Posting here is a privilege - not a right. If a newbie player has a problem, by all means I'll assist them. But the majority of newbie posts in the complaints section are made irregardless of the posting instructions and really waste a lot of time (i.e. contacting the casino rep, PABing, etc.)

If people learned to read and follow instructions, then there wouldn't be a problem.

 

[Simmo!]

The majority of posters supporting this initiative are affiliates. I am not a little bit surprised. Players en mass would not like to see Casinos enjoy even more censorship of their growing list of tricks.
...

Bear in mind that it is not in an affiliate's best interest to send a player to a crap casino. The player will get p*ssed off and leave and that's no good to the affiliate either. Most affiliates who post here would generally want to see the crap casinos go under asap.

 

[Vesuvio]

Posting here is a privilege - not a right.

Again, I'd say that applies to pitching a bitch and your getting personally involved. Just posting generally helps the forum - even the most stupid or inconsequential posts at least encourage other members to respond. The real risk for a forum is having no posts at all.

 

[Da_Gambla]

I'm not affiliated in any way with any casino. The only agenda I bring to any thread having anything to do with procedures or actions is integrity equally applied to both business and patron.

After reading through all of the responses here, and letting them incorporate into what I've seen myself, I fully support implementing this.

One thing I've noticed that I don't think was touched on, a great deal of these first-time gripers start a thread, give it a very degrading title, and then they disappear after the initial post or maybe one or two follow-ups (which usually aren't very substantiative).

What's even more remarkable is, the established membership who have huge agendas rush in to judgement on posts that are so lacking in any real balanced facts, they start shouting "Pay the OP!" right off the bat. Typically, there are several such responses before Bryan sees the thread and says "Uhh.. I could use a little more info here. Could you please PAB and fill out the form entirely?"

It's in the best interest of the community, the person with the complaint, and in the best interest of Bryan's workload (not to mention the necessary damage control required within the thread itself) to properly PAB directly to Bryan up front. This isn't a new idea. It's that new posters are eager to get their complaint aired and disregard the requested procedure to get started. When enough people disregard such a simple request, as usual, a way to force this must be used. This is a natural and proper thing to implement at this time, and if it doesn't work out, that will be revealed. Anything done at this point can be put back if it doesn't work out.

- Keith

 

[Da_Gambla]

[..snip..]The real risk for a forum is having no posts at all.[..snip..]

I disagree entirely.

First, these forums will never lack in posts. They will also never lack in fully registered users who find unusual casino activities that need to be brought to a discussion.

Secondly, why is it necessary for every newbie complaint to go through the same cycle every time? That cycle is:

"XYZ Casino refuses to pay!"

Bryan: "I need more information than that, please PAB and I'll look into it."

I've lost count the number of times the guy has had to type that... in the last month alone! If new complainants cannot take the time or energy to fill out a form with all of the information Bryan needs up front, then it might just be necessary to use a more creative approach... exactly why these types of fora have permission systems. The system is there to allow the Administrator to keep things orderly and business done the way he needs it to be done.

- Keith