binshakindown
Dormant Account
- Joined
- May 24, 2008
- Location
- CO
I have an issue with a casio, but it doesn't concern non-payment. I registered as a real player with a casino and enjoyed playing (well er losing money) there. At the time I registered, I was living in a hotel and waiting on a new home to be ready. So the day I moved, I e-mailed each different casino and updated my address information with them. This was really a straightforward process with my three top favorite casinos. However it seems that this one casino had a problem with this request. Now I should point out that I was not withdrawing any winnings or asking for a refund. I have included the last email but edited out any details that would identify the casino:
Dear XXXXXXX,
Thank you for supporting Casino.
We are currently processing your account Closure request, however, following procedures put in place by ECOGRA, the Gaming Commission, we require verification documents to finalize your request.
Please be advised that we do need the following document signed by you for security and record keeping purposes. We apologize for the inconvenience but it is a necessity XXXXXXX.
We hope this meets with your approval.
1. The signed Deposit Authorization document below.
The required documentation can be faxed through to us using one of the following numbers:
Please ensure that all documents are clear and legible.
If the documents cannot be faxed through to us, please scan and e-mail them to us at: .com
Regards,
==============================================================================
XXXXXXXwrote:
> Why would I send all that when I'm closing my account? This doesn't
> make sense.
>
> I will just uninstall. I'm not trying to be difficult since in the
> beginning all I wanted to do was change my address. All I had to do
> with XXXX, XXXX, and XXXX was send an e-mail (in other words;
> a very simple, customer happy, solution). I am sorry I spent as much
> money as I did with your group. Please forgive me.
>
> Thank you,
> XXXXXXX
>
> -----Original Message-----
>Thank you for supporting Casino.
>
> We are currently processing your account Closure request, however,
> following procedures put in place by ECOGRA, the Gaming Commission, we
> require verification documents to finalize your request.
>
> We hope this meets with your approval.
>
> The documents required are:
>
> 1. A copy of your most recent utility bill.
>
> 2. A copy of the front and back of the credit card(s) used for the
> deposit(s).
>
>
> For additional security in sending us the copies of your cards, please blank
> out the middle 8 digits of the card number on the front of the
> card and the
> CVC, the last 3 digits of the number on the reverse of the card.
>
> 3. The details section(s) of an identification document(s) like a
> drivers
> license(s) or valid passport(s).
>
> Additionally we also require:
>
> 4. The signed Deposit Authorization document below.
>
> The required documentation can be faxed through to us using one of the
> following numbers:
> USA VIP Toll Free:
> UK VIP Toll Free:
> International:
>
> Please ensure that all documents are clear and legible.
>
> If the documents cannot be faxed through to us, please scan and e-mail
> them to us at: .com
>
> Regards,
> ===========================
>
>
> XXXXXXXwrote:
>
> > Could you just go ahead and please close my account? This will just
> > be easier.
> >
> > Thank you,
> > XXXXXXX
> >
> > -----Original Message-----
> >
> > Dear XXXXXXX,
> >
> > Thank you for your support at Casino.
> >
> > In order to facilitate these changes on your account we would need
> > you to submit your old and current utility bill. These is to verify
> > and secure
> the
> > account details as stilpulated by Ecogra. Oncer the documents have
> > been
> sent
> > we will then action your request. For further assistance please feel
> > free
> to
> > contact our support desk.
> >
> > We hope you find this in order.
> > Kind regards,
> >
>>===============================================
XXXXXXX wrote:
> >
> > > Hi,
> > > Account XXXXXXX
> > > My address has changed from . To ...
> > >
> > > Thank you
> > > XXXXXXX
This is kinda lenghty but here are my main questions after depositing $275:
1) Why didn't they request the information when I deposited? It appears that they will gladly accept my money without any questions at all.
2)Why won't they just close my account?
3) What are they holding over my head?? I has to be something
but I'm not sure what. I will say that I will never do business with this casino or its group because if just simply changing my address using the same email address that I set up my account with in the first place is this hard, I can only wonder what crud they would try to pull on me if I won big.
Dear XXXXXXX,
Thank you for supporting Casino.
We are currently processing your account Closure request, however, following procedures put in place by ECOGRA, the Gaming Commission, we require verification documents to finalize your request.
Please be advised that we do need the following document signed by you for security and record keeping purposes. We apologize for the inconvenience but it is a necessity XXXXXXX.
We hope this meets with your approval.
1. The signed Deposit Authorization document below.
The required documentation can be faxed through to us using one of the following numbers:
Please ensure that all documents are clear and legible.
If the documents cannot be faxed through to us, please scan and e-mail them to us at: .com
Regards,
==============================================================================
XXXXXXXwrote:
> Why would I send all that when I'm closing my account? This doesn't
> make sense.
>
> I will just uninstall. I'm not trying to be difficult since in the
> beginning all I wanted to do was change my address. All I had to do
> with XXXX, XXXX, and XXXX was send an e-mail (in other words;
> a very simple, customer happy, solution). I am sorry I spent as much
> money as I did with your group. Please forgive me.
>
> Thank you,
> XXXXXXX
>
> -----Original Message-----
>Thank you for supporting Casino.
>
> We are currently processing your account Closure request, however,
> following procedures put in place by ECOGRA, the Gaming Commission, we
> require verification documents to finalize your request.
>
> We hope this meets with your approval.
>
> The documents required are:
>
> 1. A copy of your most recent utility bill.
>
> 2. A copy of the front and back of the credit card(s) used for the
> deposit(s).
>
>
> For additional security in sending us the copies of your cards, please blank
> out the middle 8 digits of the card number on the front of the
> card and the
> CVC, the last 3 digits of the number on the reverse of the card.
>
> 3. The details section(s) of an identification document(s) like a
> drivers
> license(s) or valid passport(s).
>
> Additionally we also require:
>
> 4. The signed Deposit Authorization document below.
>
> The required documentation can be faxed through to us using one of the
> following numbers:
> USA VIP Toll Free:
> UK VIP Toll Free:
> International:
>
> Please ensure that all documents are clear and legible.
>
> If the documents cannot be faxed through to us, please scan and e-mail
> them to us at: .com
>
> Regards,
> ===========================
>
>
> XXXXXXXwrote:
>
> > Could you just go ahead and please close my account? This will just
> > be easier.
> >
> > Thank you,
> > XXXXXXX
> >
> > -----Original Message-----
> >
> > Dear XXXXXXX,
> >
> > Thank you for your support at Casino.
> >
> > In order to facilitate these changes on your account we would need
> > you to submit your old and current utility bill. These is to verify
> > and secure
> the
> > account details as stilpulated by Ecogra. Oncer the documents have
> > been
> sent
> > we will then action your request. For further assistance please feel
> > free
> to
> > contact our support desk.
> >
> > We hope you find this in order.
> > Kind regards,
> >
>>===============================================
XXXXXXX wrote:
> >
> > > Hi,
> > > Account XXXXXXX
> > > My address has changed from . To ...
> > >
> > > Thank you
> > > XXXXXXX
This is kinda lenghty but here are my main questions after depositing $275:
1) Why didn't they request the information when I deposited? It appears that they will gladly accept my money without any questions at all.
2)Why won't they just close my account?
3) What are they holding over my head?? I has to be something
