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Addiction and Casino Responsibility

Discussion in 'Casino Complaints - Non-Bonus Issues' started by Parmenio, Mar 5, 2016.

    Mar 5, 2016
  1. Parmenio

    Parmenio Newbie member

    Occupation:
    ...
    Location:
    Ireland
    I have finally come to realise that I have an unhealthy addiction to online gambling.

    Last night I went about the process of permanently closing my casino accounts.

    I was very impressed with most sites in that they provided either a direct link for self exclusion or were very speedy to action following my email request.

    However Inetbet euro is the exception and I believe it is important to highlight this before I leave Casinomeister.

    Their webpage states :
    • If you request that your account at iNetBet be closed, we will do so immediately.

    First email with clear instruction to permanently close my account sent at 20.22 hrs.

    Some 11 hours later at 07.14 hrs I finally received an acknowledgement with a request from them to know the reason.

    I responded at 07.36 hrs stating my lack of control and unsustainable losses.

    All the while I still had access to my account with them.

    I sent yet another email at 10.19 hrs stating that my request had still not been actioned.

    At 11.23 hrs I received another acknowledgement simply saying that my request has been sent to management who will attend to it shortly.

    As of writing ( 12.07 hrs - close to 16 hours later ) I can still access to my account and still have access to the deposit facilities.

    Surely this is not acceptable and surely it is not acceptable for an Accredited Casino.

    Best wishes to Bryan and the team and to everyone at Casinomeister for the future.
     
    3 people like this.
  2. Mar 5, 2016
  3. Mousey

    Mousey Ueber Meister Mouse CAG

    Occupation:
    Pencil Pusher
    Location:
    Up$hitCreek
    I have messaged the casino rep here at Casinomeister requesting he have a look at your post. Hopefully this will be taken care of soon.

    Best wishes to you.
     
  4. Mar 5, 2016
  5. Deeplay

    Deeplay New World Order CAG mm1 webmeister

    Occupation:
    Works For Self
    Location:
    The biG Eu
    Inetbet support is not the best at all and is the one failing in what is a solid operation. But with this case they should have acted on this immediately. Or as soon as they got your message. Its a few clicks to close access to a account. Im sure the rep here will sort this for you without issue but should not have to come to a forum to get such things done. I have closed my account a number of times with Inbet but in the end gave up asking support and instead had to come through here ... which it was done i have to say by Emily i think the reps name was soon as she read my message. But still should not be that way.
     
  6. Mar 5, 2016
  7. vinylweatherman

    vinylweatherman You type well loads CAG MM

    Occupation:
    STILL At Leisure
    Location:
    United Kingdom
    It's an overly convoluted process that causes a long delay. Not helped by the fact that they have slow email responses and no other contact option, and they are going to and fro with the account holder slowly building up a picture of the reasons whilst leaving the account open throughout.

    It would be far better to have an immediate temporary block placed on the account which can later be converted into permanent closure for problem gambling, or any other type of closure and cool off period. The immediate block would serve the purpose of meeting responsible gambling guidelines, whilst the casino determines which category of closure is required to be implemented.

    Better still would be for the PLAYER to be able to effect their own immediate lock, which would be for a minimum period, and only removable via CS, and then only when it had been determined it's not a case of a problem gambler succumbing to the urge a few hours later.
     
    1 person likes this.
  8. Mar 5, 2016
  9. Parmenio

    Parmenio Newbie member

    Occupation:
    ...
    Location:
    Ireland
    Just by way of update I received confirmation of account closure at 19.37 hrs.
    Just shy of 24 hours later and 4 requests for permanent closure.
    At all stages in between I had the opportunity to log in, deposit and play.
     
    1 person likes this.
  10. Mar 7, 2016
  11. iNetBet - Tom

    iNetBet - Tom Dormant account

    Occupation:
    Online Casino Manager
    Location:
    UK
    Hi Parmenio,

    Please can you PM me your username so I can check into what happened here.

    Thanks
    Tom
     

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