I have finally come to realise that I have an unhealthy addiction to online gambling.
Last night I went about the process of permanently closing my casino accounts.
I was very impressed with most sites in that they provided either a direct link for self exclusion or were very speedy to action following my email request.
However Inetbet euro is the exception and I believe it is important to highlight this before I leave Casinomeister.
Their webpage states :
• If you request that your account at iNetBet be closed, we will do so immediately.
First email with clear instruction to permanently close my account sent at 20.22 hrs.
Some 11 hours later at 07.14 hrs I finally received an acknowledgement with a request from them to know the reason.
I responded at 07.36 hrs stating my lack of control and unsustainable losses.
All the while I still had access to my account with them.
I sent yet another email at 10.19 hrs stating that my request had still not been actioned.
At 11.23 hrs I received another acknowledgement simply saying that my request has been sent to management who will attend to it shortly.
As of writing ( 12.07 hrs - close to 16 hours later ) I can still access to my account and still have access to the deposit facilities.
Surely this is not acceptable and surely it is not acceptable for an Accredited Casino.
Best wishes to Bryan and the team and to everyone at Casinomeister for the future.
Last night I went about the process of permanently closing my casino accounts.
I was very impressed with most sites in that they provided either a direct link for self exclusion or were very speedy to action following my email request.
However Inetbet euro is the exception and I believe it is important to highlight this before I leave Casinomeister.
Their webpage states :
• If you request that your account at iNetBet be closed, we will do so immediately.
First email with clear instruction to permanently close my account sent at 20.22 hrs.
Some 11 hours later at 07.14 hrs I finally received an acknowledgement with a request from them to know the reason.
I responded at 07.36 hrs stating my lack of control and unsustainable losses.
All the while I still had access to my account with them.
I sent yet another email at 10.19 hrs stating that my request had still not been actioned.
At 11.23 hrs I received another acknowledgement simply saying that my request has been sent to management who will attend to it shortly.
As of writing ( 12.07 hrs - close to 16 hours later ) I can still access to my account and still have access to the deposit facilities.
Surely this is not acceptable and surely it is not acceptable for an Accredited Casino.
Best wishes to Bryan and the team and to everyone at Casinomeister for the future.