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Discussion in 'Online Casino and Poker Complaints - old section' started by zman, Apr 13, 2005.

    Apr 13, 2005
  1. zman

    zman Dormant account

    Occupation:
    NA
    Location:
    Home
    OMG.

    Played at this casino on the 7th won $100 pounds withdrew.

    On the 8th i emailed them my id as per their request. I even confirmed with their support people to see if they recieved it they said yes.

    Yesterday on the 12th i sent a email, asking where is my money after 5 days?

    Today i get a reply asking me to send ids, which in my original email that i sent yesterday i had already said i sent.

    WTF dont they read the email b4 sending a reply.

    Whats the best thing to do?, i owe my friend around 100 pounds, and need to get it to him today or tomorrow at the latest. (Their policy is 4 day withdraw time i was told)
     
  2. Apr 13, 2005
  3. zman

    zman Dormant account

    Occupation:
    NA
    Location:
    Home
    Oh yeah 1 more thing.

    Why dont play tech casinos ever have the option of requesting someone to call you?

    From where i am, it costs me $0.50 a minute.

    This is what happened yesterday when i tried to call.

    1. Ring their number on the site, my $40 calling card has 90 minutes of calling time.

    2. A support lady picked up, she sounded on drugs or something, because from the time she pick up the phone and spoke her first words was 30+ seconds.

    3. I told her about a withdraw i had waited on for 5+ days.

    4. Please hold on sir.

    5. Was thinking she has 0 details about me how can she look up my account?

    6. wait 5 minutes without a word from the lady, so i go F$@% it and hang up.

    What kind of customer support is that....
     
  4. Apr 13, 2005
  5. winbig

    winbig Keep winning this amount. webby PABnononaccred

    Occupation:
    Bum
    Location:
    Pennsylvania
    First option on their contact page is:

    1) Live Chat: You can contact us from the Casino Lobby where you will find a link to our Live Chat.


    Why not use that? At least that way you will have a log of the chat in case something goes wrong.
     
  6. Apr 13, 2005
  7. zman

    zman Dormant account

    Occupation:
    NA
    Location:
    Home
    the live chat buttons never there, saw it when i was playing but nothing since.....
     
  8. Apr 16, 2005
  9. zman

    zman Dormant account

    Occupation:
    NA
    Location:
    Home
    NVM...
     
    Last edited: Apr 16, 2005

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