Problems again
I requested a cashout on the 8th of Aug. Later I received an email from the casino, there was a bonus and I did not meet the wagering requirements, so they put back the money to my account. I continued the playing and lost everything. Then I made $1000 deposit. I did not receive any bonus. I played and won and requested $2709 withdrawal. I wrote an email to the support:
"I played more and requested other withdrawal, I hope it will be OK.
Soon I received a reply:
"Please be advised that you have met the wagering."
Later I received other email and they declined my withdrawal request and put the amount back to my account:
"You had recently requested a cash-out on the total amount of $2,709.00
after participating in a promotion and receiving a Bonus.
Please note that you did not comply to our promotion bonus policy,
either not wagering at least the minimum required in total bets or wagering
the bonus on certain bet types in Baccarat, Roulette or Craps. We have
therefore credited your cashin back to your casino account."
It is nonsense, totally opposite emails. I replied to the support, sent more email, but nobody replied to me. Online chat is not available.
When I requested the withdrawal there wasn't any bonus in my account, so there are no wagering requirements, so I have the right to request withdrawal any time.
What kind of casino is this? What kind of support is this?