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Ace Kingdom not responding

Discussion in 'Slots Discussion' started by rogertb, Apr 12, 2016.

    Apr 12, 2016
  1. rogertb

    rogertb Newbie member PABnononaccred PABaccred

    Occupation:
    retired
    Location:
    UK
    Hi I thought as they were 'Ladbrokes' Ace Kingdom would be an OK site. I didn't notice that when I made a deposit they included a £2 bonus (I normally don't take bonuses) I have played and won £250 I am attempting to withdraw £248 but when I hit the withdraw button it just goes back to the previous screen and the balance remains as £250 I got live chat and they say I have to wager £191.38 - how can they keep all the winnings for a stupid £2 bonus. Live chat replied to my query once and are now ignoring me ? Is this right ? or fair ?
     
  2. Apr 12, 2016
  3. Billy18

    Billy18 Full Member

    Location:
    Sunderland
    Yeah, I've found they try and sneakily give you a 10% deposit bonus and then it ties you into wagering requirement. Don't take them!
     
  4. Apr 12, 2016
  5. vinylweatherman

    vinylweatherman You type well loads CAG MM

    Occupation:
    STILL At Leisure
    Location:
    United Kingdom
    That's a 100x WR at least, and that's assuming the OP won very soon after depositing. A casino that imposes a 100x WR is a very poor deal for the player, there is much better on offer.
     
  6. Apr 12, 2016
  7. rogertb

    rogertb Newbie member PABnononaccred PABaccred

    Occupation:
    retired
    Location:
    UK
    Thanks chaps ... obviously I'll not be using them again and through their deceitfulness which I've now mentioned here let's hope others will now boycott them. I did win quite quickly but then went down to about £40 and things turned around, I was playing for several hours so I really don't understand why I have to wager £191.38 ... well i don't understand this play-through thing at all ... how can I tell when I've 'played through' enough to be able to make a withdrawal and if I have to wager £191 out of £248 why can't I withdraw the difference ?

    Any help for this idiot much appreciated - as I never usually take bonus offers especially a small amount like £2 I cannot believe the consequences are so expensive .... basically they are stealing.

    I've contacted Ladbrokes but I guess I'll get nowhere with them.

    Is it worth me messaging the Ladbrokes rep. on here or raising a PAB ? I guess they've done nothing legally wrong just bloody infuriating.

    Thanks for taking the time.

    Roger
     
  8. Apr 12, 2016
  9. paul7388

    paul7388 Meister Member MM

    Occupation:
    not a lot
    Location:
    glasgow scotland
    Ladbrokes is not accredited and has no rep. They also don't respond to PABS.
     
    1 person likes this.

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