I started to play at ace-games one month ago. At the beginning everything went well. I lost a couple of times but won twice too which were processed quickly. But...On June 23rd I made my last deposit of $100 up to $950 and requested the withdrawal. One week later I was shocked to find that I only got $200 in my neteller account although it was shown at cashier the whole $950 withdrawal was approved . They told me there is some rules I didn't follow(I shouldn't play blackjack in certain sessions) so they removed all the bonus I redeemed before from my last withdrawal.
1) They agree before I made the last deposit my balance was Zero and I didn't claim any bonus. i.e. my winning is legitimate.
2) I did play blackjack after I redeemed the bonus in my previous sessions. In their rules "All following games are excluded from play-through requirements" but it doesn't say it cannot be played. You can interpret the rules in diffrent ways but the fact is that I lost all my money in those two sessions and they didn't say anything back then(June 13th and 19th to be exactly).
3) They told me I was "labeled as wise player" and they "decided to remove the bonus I redeemed before". What upset me more is that he even said "my account would be negative if not for the $950 balance." Can you imagine this, how come anyone can lose more than he/she has and ends up negative balance?
4) I was told "Unlike other casinos we are not banning you. You can still claim the bonus and continue to play". Imagine that, what if I lose? What if I win?
Anyway I called them a couple times and they showed no interest to pay. Just share the story with you guys and hopefully it won't happen to others.
1) They agree before I made the last deposit my balance was Zero and I didn't claim any bonus. i.e. my winning is legitimate.
2) I did play blackjack after I redeemed the bonus in my previous sessions. In their rules "All following games are excluded from play-through requirements" but it doesn't say it cannot be played. You can interpret the rules in diffrent ways but the fact is that I lost all my money in those two sessions and they didn't say anything back then(June 13th and 19th to be exactly).
3) They told me I was "labeled as wise player" and they "decided to remove the bonus I redeemed before". What upset me more is that he even said "my account would be negative if not for the $950 balance." Can you imagine this, how come anyone can lose more than he/she has and ends up negative balance?
4) I was told "Unlike other casinos we are not banning you. You can still claim the bonus and continue to play". Imagine that, what if I lose? What if I win?
Anyway I called them a couple times and they showed no interest to pay. Just share the story with you guys and hopefully it won't happen to others.
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