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Ace-games voided my $750 winnings

Discussion in 'Online Casino and Poker Complaints - old section' started by spinslot, Jul 15, 2004.

    Jul 15, 2004
  1. spinslot

    spinslot Dormant account

    Location:
    US
    I started to play at ace-games one month ago. At the beginning everything went well. I lost a couple of times but won twice too which were processed quickly. But...On June 23rd I made my last deposit of $100 up to $950 and requested the withdrawal. One week later I was shocked to find that I only got $200 in my neteller account although it was shown at cashier the whole $950 withdrawal was approved . They told me there is some rules I didn't follow(I shouldn't play blackjack in certain sessions) so they removed all the bonus I redeemed before from my last withdrawal.

    1) They agree before I made the last deposit my balance was Zero and I didn't claim any bonus. i.e. my winning is legitimate.
    2) I did play blackjack after I redeemed the bonus in my previous sessions. In their rules "All following games are excluded from play-through requirements" but it doesn't say it cannot be played. You can interpret the rules in diffrent ways but the fact is that I lost all my money in those two sessions and they didn't say anything back then(June 13th and 19th to be exactly).
    3) They told me I was "labeled as wise player" and they "decided to remove the bonus I redeemed before". What upset me more is that he even said "my account would be negative if not for the $950 balance." Can you imagine this, how come anyone can lose more than he/she has and ends up negative balance?
    4) I was told "Unlike other casinos we are not banning you. You can still claim the bonus and continue to play". Imagine that, what if I lose? What if I win?

    Anyway I called them a couple times and they showed no interest to pay. Just share the story with you guys and hopefully it won't happen to others.
     
    Last edited: Jul 15, 2004
  2. Jul 15, 2004
  3. jpm

    jpm Dormant account

    Never heard of ace-games, what software do they use?
     
  4. Jul 15, 2004
  5. spinslot

    spinslot Dormant account

    Location:
    US
    RTG.
    You must register/login in order to see the link.

     
  6. Jul 15, 2004
  7. sirius

    sirius Senior Member

    Location:
    UK
    From their 'About Us' page:

     
  8. Jul 15, 2004
  9. jpm

    jpm Dormant account

    :lolup: :lolup: :lolup: :lolup: :lolup: :lolup:

    That's the funniest thing I've read in a LONG time!
     
  10. Jul 16, 2004
  11. sirius

    sirius Senior Member

    Location:
    UK
    The page is full of #@$#. They are still mentioning safebet which is long dead.
     
  12. Jul 16, 2004
  13. amandajm

    amandajm Experienced Member

    Occupation:
    Watch
    Location:
    London
    After playing with a bonus however many times and winning or losing, the player then puts his own money in and plays without a bonus.

    Not quite a bonus abuser says the casino but instead a wise guy?

    Players returning to risktheir own funds after a bonus is exactly the point of the bonus.

    What part of this thread do I have wrong?
     
  14. Jul 16, 2004
  15. caruso

    caruso Banned User - repetitive violations of <a href="ht

    Occupation:
    Casino apologist
    Location:
    England
    I've heard very bad things about this place - the manager gives me the impression of an 18 year old dope-smoking hippie. I don't believe they could muster $100 between them, so any claims here I pessimistically predict are ultimately destined for RTG complaints.
     
  16. Aug 8, 2004
  17. lanidar

    lanidar Dormant account

    Occupation:
    retired
    Location:
    Avenel, New Jersey
    SPINSLOT...
    Has this issue ever been resolved?
     
  18. Aug 10, 2004
  19. ih8hank

    ih8hank Dormant account

    Occupation:
    Bum
    Location:
    Australia
    Ace Games

    Ive never had a problem with Ace Games before. Di you actually email Chuck the casino manager and speak with him about this problem, he is a very resonable man and im sure he can work this out for you.

    Kris
     
  20. Aug 10, 2004
  21. spinslot

    spinslot Dormant account

    Location:
    US
    No. I filed a complaint 3 weeks ago but got nothing so far.

     
  22. Aug 10, 2004
  23. ih8hank

    ih8hank Dormant account

    Occupation:
    Bum
    Location:
    Australia
    Ace Games

    Come over to Gamtrak Forum and post in the casino complaints area, post under the thread "sponsers enquiries" Chuck is bound to see it and he will respond.
     

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