For anyone interested -- I have had the best RTG experience EVER dealing with Ace-Games as far as their customer service & even received a cash-out request within 24-hours of requesting it! The manager, Wade Reese responds to all e-mail inquiries within 10 minutes generally, all support staff have been extremely pleasant & helpful, & best of all, I did receive my cash-out request on the double, unlike my terrible experience with Connect to Casino who is now going to let me know this week (hah!) what their payment installment schedule will be for a cash-out request made in August for $3,996! God forbid I should have hit a huge jackpot! I recommend Ace-Games casino highly! I have another cash-out request pending from last evening, will let u all know if the payout time frame is the same!