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Question Accreditation of casinos - 32red As an example!

Discussion in 'Online Casinos' started by DreamRJ, Oct 12, 2017.

    Oct 12, 2017
  1. DreamRJ

    DreamRJ Out of this world! MM webmeister

    Occupation:
    Gamble
    Location:
    RJVille UK
    So the purpose of this thread is to ask if it is time that we look again at the accreditation process and what qualifies as a casino that should be accredited?

    I am not saying the system that currently is in place is not great already. I am merely saying that I can easily find some casinos that are not even accredited on CM and they have far better CS and cashout times amongst other things to casinos that are accredited!

    I mean take for example 32red casino. We all know the countless threads that have been made about this casino and yet they still remain accredited after they stopped weekend cashouts and also slowed payments down, stopped flushing, goodwills very rarely given.

    So my question is, shouldn't the cashout times be now the main reason a casino has better chance to be accredited and not many factors? I mean obviously you have to take into account other factors as well. But when there is soo many casinos now that offer much speedier withdraws than 32red do as an example then surely we should be questioning the actual process itself?

    Then coming up with new guidelines for casinos to follow in order for them to become accredited. And obviously members who then test a said casino and posts their points/views/experiences etc etc. Maybe they should also take into account that there should be X number of members need to be in favour for it as well during the baptism of fire process or the review processes.

    Now I wont be naming casinos that I am comparing 32red too in regards to withdraw times and other factors. But my main reason that i choose to play in a casino is the faster the withdraw the better and if a casino doesn't send me my withdraw within 8 hours I will now no longer deposit and play at that said casino.

    And I feel that we should now have a maximum cashout timeframe for accredited casinos. And if they then keep failing going over that maximum timeframe then they should get a review.

    I personally do not understand how 32red is even allowed to stay accredited. They have numerous issues that are only going to get worse and worse. They have gone totally backwards over the last few years. They reached a peak, then they changed management and bang, casino went downhill fast.

    Yes they still have reps on here who are active and issues to get resolved usually in a timely manner. But there is examples of comparing them to other casinos that are even faster at resolving issues. Also they have been getting some bad rep regarding their responsible gambling side. Where people have saw there is loop holes and they then tried to see what would happen when they challenged it. And I may add this may not have been the players intentions. But it is strange that there was a lot of threads relating to this issue alone in the last 4-6 months. This can not just be a coincidence.

    Also I know there is a lot of loyal 32red players. And this is in no way a attack at 32red and or the loyal players. And I know that the loyal players will be posting and saying they need to stay accredited etc etc. But I can say. They are used to the new system so they might not play elsewhere so they are not used to the speed that other casinos process withdraws in. For example Videoslots casino where you usually get the withdraw within 10 mins to ewallets.

    This is also not a dig to CM or Bryan or the mods and reps. This is merely a point of view. I am not saying this should be done what so ever. I am merely saying should we look into it and discuss this further?

    And then we could discuss the ins and outs once we all agree. maybe by voting etc etc.

    Anyway. Lets wait for the replies. Good and or bad lol
     
  2. Oct 12, 2017
  3. maxd

    maxd Complaints (PAB) Manager Staff Member

    Occupation:
    The PAB Guy
    Location:
    Saltirelandia
    A few things I'd like to mention here, for the sake of a full and fair discussion:

    • cash-out times are obviously important but it's hardly the only criterion by which casinos should be judged. Some casinos pay out quickly but have a long history of complaints and/or trickery when it comes to their Terms and/or ... etc: not Accreditation worthy. The Rating System Explanation goes into further detail on this.
      .
    • reputation and reliability factor VERY large indeed when it comes to how we feel about a given casino or casino group. Casino people that are trustworthy, reliable, responsive and professional have earned and, in our opinion, deserve respect. 32Red is a fine example: rock solid since the day they started doing business. That means a lot to us and they fully deserve their Accredited status. The fact that they check most but not all of top spots in the Rating System is reflected in their rating score: very good but not perfect.
      .
    • For the most part we don't go looking for casinos to Accredit, they come to us. See Becoming Accredited for details on how that works. The point is that if Casino XYZ isn't Accredited it may be because they've simply never asked to be considered. Sure, you could argue that we should go out and find those casinos, but the truth is that running Casinomeister as it is is a full-time job for the staff we have. More work means more staff and that's an evolutionary process. Someday we may have the resources to do this but it's not our highest priority.

    These are my thoughts, not Casinomeister policy. Bryan is the man with the final word on all Casinomeister issues, this included.
     
  4. Oct 12, 2017
  5. Borgie

    Borgie Senior Member

    Occupation:
    Office Manager
    Location:
    United Kingdom
    32 Red definitely deserve to be accredited. Not sure why anyone would think they should not really. Yes the cash out times are extremely annoying. but they will always pay you. The cash out times are clear and if I don't like them I don't have to play. But they are always honoured.

    The support staff are great and helpful. As a club rouge member I am extremely well treated with a named member of their staff to turn to if I need anything.

    Mark is a brilliant active rep on this forum . Unlike many others whose reps are like the scarlet pimpernel .

    More of an issue is their procedure to self exclude - this in my opinion should mean a lower score maybe as this procedure should be simple and instant - maybe with the forms to follow.

    I think I sometimes wonder about the scores of casinos so maybe I need to try and understand that more.
     
  6. Oct 12, 2017
  7. DreamRJ

    DreamRJ Out of this world! MM webmeister

    Occupation:
    Gamble
    Location:
    RJVille UK
    ok thanks for replies. I didn't fully know that it was actually the casinos that approached CM to ask to become accredited. But at least I do know this aspect of the process now anyway :)
     
  8. Oct 12, 2017
  9. maxd

    maxd Complaints (PAB) Manager Staff Member

    Occupation:
    The PAB Guy
    Location:
    Saltirelandia
    Yeah, by the time a casino becomes eligible for Accreditation -- I believe they need to be in business for a minimum of two years -- they'll have heard of Casinomeister. And if they're interested they'll approach us. Assuming that discussion goes well they'll start the Baptism By Fire process and things will move forward, or not, from there.
     
  10. Oct 12, 2017
  11. colinsunderland

    colinsunderland Experienced Member MM webmeister

    Occupation:
    affiliate
    Location:
    uk
    I agree with DreamRJ on some of this, but also agree with you. We see sometimes casinos that were extremely active and good when they were going through the BFF and stayed so for a while afterwards, yet in time stop being as good, but the scores rarely seem to be changed. While I understand you can't look at every casino every day, when there are multitudes of complaints and moans, especially when its numerous long standing members making those complaints, then could that not trigger a review of the scores. DrVegas and Guts spring to mind as recent examples.

    Can I ask how the score the score out of 10 is arrived at? I've never noticed before but after reading this thread looked at the 32 red one. They score 5 for software, 5 for weekly withdrawal limits, 5 for meister points, 4 for jurisdiction, 2 for payout times, 2 for reverse times. Thats 23/30, which equates to 7.6 out of 10, but they get 8.8 :confused:
     
  12. Oct 12, 2017
  13. maxd

    maxd Complaints (PAB) Manager Staff Member

    Occupation:
    The PAB Guy
    Location:
    Saltirelandia
    I see that "Other Areas Of Scoring" is not included in your list so that will affect the end score. But TBH you'd have to ask Bryan, he's the keeper of the keys when it comes to the Accred scores. AFAIK I don't have access to the score sheets that produce the final numbers so I can't simply go in and read off the details required to answer your question.

    As to the review and update of Accred scores I know there was a plan to partially automate that -- based on ongoing data gathering such as the Minions stuff -- but I'm not sure how far that has progressed. At this point I think Bryan still has to go in and do the updates manually but, again, he's the guy to properly answer your questions and/or comment on this stuff.
     
  14. Oct 12, 2017
  15. DreamRJ

    DreamRJ Out of this world! MM webmeister

    Occupation:
    Gamble
    Location:
    RJVille UK
    Thanks again max, appreciate the info.

    At least we can be safe to say there will be a few that would be interested in reviewing more often when casinos fail or get X number of complaints and some that will be against this idea. As colin mentioned in his above post. I did actually forget to mention guts myself as well.

    He did make a good point about guts. It seems guts are failing on a lot of aspects now. Reps are not replying in a timely manner and are also not rectifying issues. So this in itself is one factor that would result in a review being triggered surely?
     
  16. Oct 12, 2017
  17. brianmon

    brianmon Meister Member webby mm4

    Location:
    uk
    There's also a thread, started by Bryan, pinned to the top of the 'online casinos' section. You might want to post questions and suggestions there. Where you're more likely to get Bryan's attention.

    https://www.casinomeister.com/forum...auling-accredited-section-your-wish-list.html
     
  18. Oct 13, 2017
  19. DreamRJ

    DreamRJ Out of this world! MM webmeister

    Occupation:
    Gamble
    Location:
    RJVille UK
  20. Oct 13, 2017
  21. BillyBonanza

    BillyBonanza Experienced Member webby

    Occupation:
    Makin Monies
    Location:
    Canada
    I look at the accreditation list and find it incredibly useful. I do think things like this need updated every few months although it probably is pretty tough to go through it all. I think casino's that get alot of attention are the ones that need to get the most focus. Good and bad. For example from lurking here I think from all the feedback I see from members guts rating should be dropped. Same with 32red. I think casino's that are getting alot of positive attention (aside from the lag problems of late) like slotsmillion deserve a higher rating.

    I dont know if this forum realizes how useful the list is. This forum has alot of lurkers. Alot of us on twitch go by this list and their ratings because we dont want any problems if we hit big. Streamers and viewers. I never once come close to being scammed by any of the casinos on the list. I have had some very shitty service but the rating has fit it for the most part. 7.1 rating? You expect to get paid in a somewhat reasonable time with half assed support. That is how I look at it. 9 rating.

    You expect quick payouts friendly and helpful support smooth games. The works.
     

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