1. By continuing to use the site, you agree to the use of cookies .This website or its third-party tools use cookies, which are necessary to its functioning and required to achieve the purposes illustrated in the cookie policy.Find out more.
    Dismiss Notice
  2. Dismiss Notice
  3. Follow Casinomeister on Twitter | Facebook | YouTube | Casinomeister.us US Residents Click here! |  Svenska Svenska | 
Dismiss Notice
REGISTER NOW!! Why? Because you can't do diddly squat without having been registered!

At the moment you have limited access to view most discussions: you can't make contact with thousands of fellow players, affiliates, casino reps, and all sorts of other riff-raff.

Registration is fast, simple and absolutely free so please, join Casinomeister here!

account under investigation for multi ip usage ... need help

Discussion in 'Online Casinos' started by muziq, Oct 19, 2014.

    Oct 19, 2014
  1. muziq

    muziq Senior Member MM

    Occupation:
    govt
    Location:
    in your heart
    hi friends

    im regular meber of the forum and comes here n read every day and i play almost all of the accredited casinos and some others playing for 2 years didnt have any issues

    i registered at casinocruise.com made a deposit of 100 euros used welcome bonus and then cashed back 99 i was up about 500 but lost when wagering

    they also had a second dep bonus and i deposited 100 and this time cashed out 400 but this time while checked they said my account under investigation for multi ip usage

    i dont have any idea about this of course i played from only one computer and used only one connection some times i played frm my ipad but in this casino i only played frm my pc

    so i searched about it a bit and found that my sevice provider uses "dynamic ip" ie each time i login it shows different ip so i think that may be it

    my question is how can i prove i didnt done anythng wrong and ofcourse i didnt do anything wrong i only played from my pc n my only connection

    even if a service provider use dyanamic ip will there be any ip pool poll or somthng they commonly use


    i dont have to be super worried as they said its a routine checkup and i said my facts to them any one has any experience with this casino or their owners
    i can still login my account


    so if any one know something more about this please tell me
     
    Last edited by a moderator: Oct 19, 2014
  2. Oct 19, 2014
  3. muziq

    muziq Senior Member MM

    Occupation:
    govt
    Location:
    in your heart
    Seems no one have any idea about this :-(
     
  4. Oct 19, 2014
  5. petro

    petro Dormant account, per user request PABnoaccred2 PABaccred

    Occupation:
    N/A
    Location:
    Narnia
    I think it's premature to do something about it unless they deny you your winnings.
     
    1 person likes this.
  6. Oct 19, 2014
  7. muziq

    muziq Senior Member MM

    Occupation:
    govt
    Location:
    in your heart
    Yes I know I didn't say Anything bad about the casino actually I dodjt even want to mention their name
    But I only did Cus Its a new casino and I wanted to find about players experience there

    I posted this now just to know about the multi ip problem I'm technically not that brilliant so I was hoping to find some information
     
  8. Oct 19, 2014
  9. Googobucs

    Googobucs Meister Member

    Occupation:
    IT Manager
    Location:
    Florida, USA
    Multiple IP addresses should not be an issue. Whenever you reboot or shut down your computer, your ISP will assign you an IP address. many times it's the same, sometimes it's different.
    Not to mention the use of wireless devices and playing from more than one computer. These are usually not restricted activities. Did you read the t & C? Do they require a static IP?

    As long as those IP addresses are not from locations that are banned like the USA then it should not be an issue.

    I probably would not continue to play at a place that can't handle something as simple as multiple IP addresses. Especially if they are from the same computer ( which they can identify by the physical address of the machine) they are probably even within the same default gateway range.
     
    2 people like this.
  10. Oct 19, 2014
  11. muziq

    muziq Senior Member MM

    Occupation:
    govt
    Location:
    in your heart
    Ty so much googobucs that make me relief

    Yes I on,y played frome one system so I think it's an easy verification

    Let's see wht they say about it
     
    1 person likes this.
  12. Oct 19, 2014
  13. catapultaudio

    catapultaudio Senior Member

    Occupation:
    Computer Programmer
    Location:
    Leeds, UK
    I would say don't worry- I mean what if u used your iPad on 4G instead of wifi as well as your home PC?? Its not going to be against terms as its completely impossible to police and enforce. I'd anything they'll maybe just gonna check as well as they can that the source location matches, ie same physical area and or same ISP. You ll be fine I think but be sure to come let us know mate. Enjoy your winnings!!
     
    1 person likes this.
  14. Oct 19, 2014
  15. dunover

    dunover Unofficial T&C's Editor Staff Member CAG PABnononaccred PABnonaccred PABinit mm3 webmeister

    Occupation:
    International Money Launderer
    Location:
    the bus shelter, opposite GCHQ Benhall
    Don't worry too much - it's an OddsMatrix multi-platform site so are trustworthy. I have never heard of a casino picking up on a dynamic IP before, half the world has one! It would only flag if you were coming up at two dramatically different locations in a short space of time or your location didn't match your details. I think they think you are using a VPN/Proxy - this WILL get you into trouble as it's a cover for laundering, under-age play and prohibited countries.
     
    1 person likes this.
  16. Oct 19, 2014
  17. rainmaker

    rainmaker I'm not a penguin CAG webmeister

    Occupation:
    -
    Location:
    -
    .

    Casino Cruise is being run by experienced people, so I do not think you have anything to worry about.

    I have recently been having a dialogue with them and Casino Cruise has the potential to become a great casino in my opinion.

    There are a few rules I have advised them to remove/change and this is something they are currently working on.
     
    8 people like this.
  18. Oct 19, 2014
  19. Tirilej

    Tirilej Still a Lady CAG

    Occupation:
    Breathing
    Location:
    Sweden
    It's great that you take care of them before they come here. Well done Master Rainmaker! You're the best :notworthy

    :p
     
    1 person likes this.
  20. Oct 20, 2014
  21. muziq

    muziq Senior Member MM

    Occupation:
    govt
    Location:
    in your heart
    Ty for the reply friends :)

    Dunover...I'm technically not that great I don't even know what' a VPN is...as I said
    I just used my home of and played idk how the ip work I hope it dont select randomly
    Up from different place also my service
    Provider is govt owned company

    Rainmaker ... Ty yes I love the casino I don't have anything against them
    I hope every thing wil b ok if anything bad hope you can help me

    Once again Ty all
     
  22. Oct 20, 2014
  23. Casinomeister

    Casinomeister Forum Cheermeister Staff Member

    Occupation:
    Homemaker
    Location:
    Bierland
    @Muziq

    I've just checked your IP in the forum and there isn't anything I'd consider alarming. Sure it's a dynamic IP, but it's from the same network.

    I'd give the casino some more time to figure out what's up.
     
    3 people like this.
  24. Oct 20, 2014
  25. dunover

    dunover Unofficial T&C's Editor Staff Member CAG PABnononaccred PABnonaccred PABinit mm3 webmeister

    Occupation:
    International Money Launderer
    Location:
    the bus shelter, opposite GCHQ Benhall
    Well it appears Bryan has just ruled out any IP-related cause for alarm then, so I think you'll be OK assuming IP is the only concern they have about your account.
     
    1 person likes this.
  26. Oct 20, 2014
  27. Casinomeister

    Casinomeister Forum Cheermeister Staff Member

    Occupation:
    Homemaker
    Location:
    Bierland
    I can only speak for the forum, I'm not running the casino. :p
     
    2 people like this.
  28. Oct 20, 2014
  29. LloydApter

    LloydApter Official Rep for <a href="http://www.casinomeister

    Occupation:
    CMO, Affiliate Director
    Location:
    Malta
    Hi Muziq,

    Please message me your full name or email at Casino Cruise and I will ask our support team what the issue is and try get it resolved for you as soon as possible.

    Apologies for not responding sooner.

    Kind regards,

    Lloyd

     
    2 people like this.
  30. Oct 20, 2014
  31. muziq

    muziq Senior Member MM

    Occupation:
    govt
    Location:
    in your heart
    ty boss

    :) that make me feel better
     
  32. Oct 20, 2014
  33. muziq

    muziq Senior Member MM

    Occupation:
    govt
    Location:
    in your heart
    ty just PMed you

    so nice to meet you and i hope you can sort this out sooner :)
     
  34. Oct 21, 2014
  35. thenry14

    thenry14 Experienced Member PABnonaccred

    Occupation:
    This and that
    Location:
    UK
    Whilst there are some trustworthy oddsmatrix sites, there are also plenty of rogue sites that have operated on the oddsmatrix platform. For example: Gutshot Casino, PokerHuis Casino, BetMotion, Teambet. An even larger number have closed after operating for a year or less. Personally I do not play at oddsmatrix sites, and I would not play at a new one that had not built a reputation.
     
  36. Oct 21, 2014
  37. muziq

    muziq Senior Member MM

    Occupation:
    govt
    Location:
    in your heart
    hmm stull no reply from them , im starting to worried now :( :(
     
  38. Oct 21, 2014
  39. matita

    matita Dormant account

    Occupation:
    not
    Location:
    england

    In my experience casinos don't worry about people using the same IP address as other accounts UNLESS this other account has been locked for disputing deposits, credit card fraud or for abusing bonuses. You might have connected to your gaming account from a public place once or twice (work, library, coffee shop or similar) or you might have used a proxy that had also been used by somebody else with a dodgy track record on online casinos. If that's the case and even if you are unaware, in the eyes of the casino the two accounts are directly connected.

    Another possibility is that somebody else at home (family member, flatmate, friend) used your internet connection to log-in an account that was already blacklisted or used your internet connection to open lots of accounts to take unfair advantage of the casino's welcome bonus.

    The fact that you can still log-in your account is a very good sign and I wouldn't worry too much. Had you been connected by IP to somebody with a history of credit card fraud, they would have locked your account straight away and probably refunded your deposits. Also, Everymatrix' fraud department can be rubbish. In most cases the casino owners outsource to Everymatrix (oddsmatrix) the payment of winnings, accepting deposits and managing risk and unfortunately they are know for making mistakes and being very slow at resolving issues. But like I said as long as you can log-in, play and deposit I wouldn't worry.
     
    1 person likes this.

Share This Page