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Account security concerns at multiple casinos

Discussion in 'Casino Complaints - Non-Bonus Issues' started by lifechooser, Dec 7, 2007.

    Dec 7, 2007
  1. lifechooser

    lifechooser Dormant account

    Occupation:
    software engineer
    Location:
    Southampton, UK
    Whenever I hand over my email address, I always use the format This email is not visible to you., so that when I recieve spam I know who has sent it, or sold my details, or generally broken their own privacy rules.

    Before this year, I'd only ever caught one company out, the BBC of all people. This year I've had a couple of companies selling my details when they shouldn't, and one magazine who admitted a security breach, and gave me a free subscription in compensation.

    On top of that however, I have now had spam emails sent to five different addresses that I have only ever used to register at casinos with.

    3 were related (same casino software, same spam), and the casino admitted in confidence that it was a breach of security by one of their support staff. At one point the manager of one of the casinos phoned and wanted me to testify in court against that person. I agreed, but haven't heard anything since, despite chasing.

    Another was earlier in the week. My email to support was forwarded to security, and the casino guarantees not trading or giving out of email addresses. I will chase this today until I get a satisfactory response.

    The final one happened this morning and was the straw which broke the camels back. I have yet to email the casino in question, but it won't be a friendly email.

    All five casinos involved are highly reputable, popular casinos. All spam emails are the sort that wouldn't get past the lamest spam filter, and link to sites I've never heard of with way to good to be trusted 500% bonuses to new US players. All casinos guarantee privacy and not to sell or disclose details to third parties.

    For now, I'm not going to name names, unless casinomeister thinks that I should. What I want to know is how well I should trust casinos? They have lots of personal details from me, including credit cards, neteller and bank details, and security questions such as my mothers maiden name. I'm getting extremely worried and tempted to phone up most of them to ask for my accounts to be deleted, leaving only a one or two to play at regularly.

    I also wanted to bring this to everyone's attention on here, and hopefully to hear from some reps about what security they have in place and vetting of staff to prevent breaches such as these.
     
    5 people like this.
  2. Dec 7, 2007
  3. maxd

    maxd Complaints (PAB) Manager Staff Member

    Occupation:
    The PAB Guy
    Location:
    Saltirelandia
    I can't speak for the main man but my vote is "Name Them!" If we don't call the name-sellers out then they just do it, take the money, and run. Give them publicity they don't want and maybe they'll see the error of their ways and, perhaps more to the point, others might too.
     
  4. Dec 7, 2007
  5. jetset

    jetset Ueber Meister CAG

    Occupation:
    Senior Partner, InfoPowa News Service
    Location:
    Earth
    I agree - you seem to have certain proof that these operations are abusing the confidentiality of the email addresses you gave them - expose the buggers!
     
  6. Dec 7, 2007
  7. vinylweatherman

    vinylweatherman You type well loads CAG MM

    Occupation:
    STILL At Leisure
    Location:
    United Kingdom
    I agree, name and shame. If they are allowed anonymity, they will remain in denial that this is happening. If named, the reputable ones will have an opportunity to mend their procedures. It would only be fair to PM the relevant casino reps, so that they have an opportunity to join in the debate, and alert their management to what has been found.
    If you have proof, better still. You are not making wild assumptions, if you have used different E-mail addresses to different casinos, it is easy to spot the sources of the leaks of your E-mail addresses. It may be deliberate, or a scam from a low level employee who sees the opportunity to make a little extra on the side.
    Many of us here know that, despite promises, our details are not as secure as they would be at, say, our banks.
    One problem with this method of detection is that you cannot use webwallets, as the E-mail address registered at the casino has to be your "real" one because it has to match the one registered with the webwallet. It's not a problem if you use cards though.

    As you are from Southampton, I have to ask, your name isn't Adrian by any chance?

    When I was a teenager, a friend of mine had a friend who was pretty smart, and used a similar method for working out which companies sold his details to junk mail companies. It involved changes to middle initial(s) rather than messing with the main details. He was also rather good at electronics, cleverer than me in fact:oops:
     
  8. Dec 7, 2007
  9. Casinomeister

    Casinomeister Forum Cheermeister Staff Member

    Occupation:
    Homemaker
    Location:
    Bierland
    Well if you've gone this far, then name them. Please PM the rep (if there is one here - I have a feeling there is though) so he can respond.

    This is the problem with every online entity. Even the tightest secured system can fail against a rogue employee who swipes a database. It happens way too many times.
     
  10. Dec 7, 2007
  11. lifechooser

    lifechooser Dormant account

    Occupation:
    software engineer
    Location:
    Southampton, UK
    PM's sent.
     
  12. Dec 7, 2007
  13. lifechooser

    lifechooser Dormant account

    Occupation:
    software engineer
    Location:
    Southampton, UK
    But if an employee can swipe a database of names and emails (some emails included my real name), then what's to stop them swiping bank/card details too?
     
  14. Dec 7, 2007
  15. Casinomeister

    Casinomeister Forum Cheermeister Staff Member

    Occupation:
    Homemaker
    Location:
    Bierland
    I'm pretty sure that email databases are kept separate from the banking ones which are encrypted. Maybe some casino reps can shed more light on this.

    I know of a couple of cases of stolen databases where it was only the email addresses that were involved. Nothing to do with banking details.
     
  16. Dec 7, 2007
  17. bb28

    bb28 Meister Member

    Occupation:
    Customer Service
    Location:
    US
    My Vote

    I would also liked to see them named. I didn't take the time to register different email addresses for the proof but I've been very suspicious of some of the spam I have received. I had not been registered at many casino's until the last year and since that time my spam has increased fifty fold.
    It has crossed my mind many times that we all might be very afraid if we actually knew the facts of what personal information might be easily accessed or leaked.
     
  18. Dec 7, 2007
  19. cyprean

    cyprean Banned User PABnononaccred

    Occupation:
    Freelancer
    Location:
    Sun/Moon
    This thread has potential.

    A lot more exciting than the reruns of the Bold and the Beautiful.

    Name 'em!
     
  20. Dec 7, 2007
  21. BBKPoker

    BBKPoker halfway to busto PABrogue3

    Occupation:
    None
    Location:
    Edinburgh, Seattle, Vancouver BC, Auckland
    Sites that are selling your information should be named and shamed.

    Sites that have security breaches where email addresses are compromised to spammers should publicly divulge this information and apologize for it.

    So either way, this information should be public.

    Please name the casinos.
     
  22. Dec 8, 2007
  23. USA2112

    USA2112 Dormant account

    Occupation:
    Rehab old dwellings and playing music/guitar/etc..
    Location:
    USA
    Casinos that break their confidentiality terms should be exposed, whether it will really help stop it from happening I doubt it. Even if certain casinos come forward and explain and apologize who's to say they are telling the truth about how are why this has happen.

    I use two emails for online casinos and both are being sold or given out by some of the casinos. How I know, lately the spam level has been higher then usual, and the spam offers I receive I sometimes receive the same spam from the same spammer address in both my email accounts I use for online casinos at the same time. That tells me not only are they selling information it seems to suggest that certain casinos are also trading and sharing the information with each other before selling it.

    It's a really sad players have to worry about trusting online casinos with certain information, and as mentioned earlier due to encrypted coding I doubt this is an issue with credit cards ect, but if we are going to gamble online this will always happen and I don't believe it could ever be stopped completely. Ignorance with certain employees in any work enviorment happens and in most cases not exposed until after the fact, but it never hurts to expose it publicly.

    There is one other way to help with this problem and I know some sites are set up for doing just this is to expose the spammers, posting their emails at least brings attention to the spammers that are willing to buy this information and use it.

    Funny thing, they don't get my business I just hit the delete button without even a look.
     
    Last edited: Dec 8, 2007
  24. Dec 8, 2007
  25. lifechooser

    lifechooser Dormant account

    Occupation:
    software engineer
    Location:
    Southampton, UK
    I sent a PM to casinomeister asking for the best way to contact the reps, but didn't get a reply. How do I find the reps to let them know about this thread when I do name names?
     
  26. Dec 8, 2007
  27. suzecat

    suzecat Dormant account CAG MM webmeister

    Occupation:
    Retired
    Location:
    California
    Click on Casino Contacts near the top of the page................should be an interesting finale!
     
  28. Dec 8, 2007
  29. Casinomeister

    Casinomeister Forum Cheermeister Staff Member

    Occupation:
    Homemaker
    Location:
    Bierland
    Sorry, you must have PMd someone else - I have nothing from you.

    Anyway, click here if you haven't done so already:
    http://www.casinomeister.com/forums/showgroups.php
     
  30. Dec 8, 2007
  31. lifechooser

    lifechooser Dormant account

    Occupation:
    software engineer
    Location:
    Southampton, UK
    Ooops, something went wrong there. I've PM'd you again, and the reps.
     
  32. Dec 8, 2007
  33. Casinomeister

    Casinomeister Forum Cheermeister Staff Member

    Occupation:
    Homemaker
    Location:
    Bierland
    Fine, I would expect the conversation here to take shape Monday since many of the managers are off on weekends. Just an FYI in case it seems they aren't answering :D
     
  34. Dec 8, 2007
  35. liquuid_fusion

    liquuid_fusion Meister Member PABnorogue PABnononaccred2 PABaccred

    Occupation:
    Student
    Location:
    UK
    I would also appreciate it if you'd name the Casinos.

    I've been receiving much more spam recently :rolleyes:
     
  36. Dec 8, 2007
  37. lifechooser

    lifechooser Dormant account

    Occupation:
    software engineer
    Location:
    Southampton, UK
    I will, but I want the reps to have a heads up first.
     
  38. Dec 10, 2007
  39. cyprean

    cyprean Banned User PABnononaccred

    Occupation:
    Freelancer
    Location:
    Sun/Moon
    This part makes this very interesting.

    A highly reputable casino, it's just a myth, marketing tactic. You seem to be never safe.
     

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