Bonus Complaint Account manager makes common cause with the player.

An account manager taking bribes for favourable bonuses.

If thats what it is - and thats what it appears to be - I dont see why the police nor UKGC could realistically give a monkeys. The managment of the Casino would likely fire the account manager in question but thats about it.

“I also wanted to try to get the casino to refund my share of the money, and ok.“ Arnt marriage assets jointly and severally owned? So until a divorce is finalized there is no 50/50 share. Perhaps it is differant in Vietnam.
 
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An account manager taking bribes for favourable bonuses.

If thats what it is - and thats what it appears to be - I dont see why the police nor UKGC could realistically give a monkeys. The managment of the Casino would likely fire the account manager in question but thats about it.

“I also wanted to try to get the casino to refund my share of the money, and ok.“ Arnt marriage assets jointly and severally owned? So until a divorce is finalized there is no 50/50 share. Perhaps it is differant in Vietnam.
If you have a marriage contract, there is a 50% regulation. It is provable from today that the casino has tolerated it to this day, because after our message further bonus was paid. It is also provable that no investigations were made by the casino.
 
So we sent all evidence several times as a data attachment. As well as the lawyer as well as myself have forwarded it several times. So answer comes."We received your e-mail, but no data attachment"
I think it can happen once, but sent by me and the lawyer five times, it borders on a very unserious behavior.
 
The Bettson Group reads here, but otherwise is silent. Inquiries will not be answered or it will be claimed that data attachments have not been sent in order not to answer. But no matter, this have the the MGA in Malta now.
 
here you can see Betsson Group reads here:

Betsson-Group
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from Malta
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Viewing thread Account manager makes common cause with the player., Today at 4:05 PM

they are pursuing everything, but silence. If I did not tell the truth here, there would have been an objection for a long time.

This matter is extremely serious. I doubt the rep would be allowed to comment publicly. It will between their legal team and your lawyer.

If they re saying they can't see the data attachment can your lawyer send a hard copy by registered mail.?
 
The lawyer in Vietnam has said that they should get in touch with me, it has been told that I will not send it to MGA, everything can be processed with me.. But they prefer to keep quiet ......, I do not care ... I can publish it here too.
 
Everything is lazy there. Mails that are sent via chat in the chat will be deleted. Then comes an email, I should not write in the chat only under csmanagement@casinoeuro. There is a Roger, who says, no mail, no evidence get ... funny club, ..... everything copies and everything send to MGA.
 
I don't really understand what is going on here, sorry for that. So your husband have sent money to his, I assume, vip manager? To his private Skrill account or where have he sent it?

Also in his casino account there should only be a history of high bonuses then? I find it surprising that any account manager just could pay out how much bonuses they want.

You also have your own player account and that have been closed too?

I've never heard of that many emails and information which have gone missing and been deleted from everywhere. This thread must be the most confusing thing I've read in here or I simply don't understand what's going on.
If someone could inform me then please do :)
 
If you have a marriage contract, there is a 50% regulation. It is provable from today that the casino has tolerated it to this day, because after our message further bonus was paid. It is also provable that no investigations were made by the casino.

If thats the case - which would be impossible to enforce with joint accounts - then why are you bothering with the Casino - just take your husband to the police for theft or sue him as he has “stolen” from your 50% share. What he has done with “your” money afterwards is therefore irrelevant, its the fact that its been taken, not what he has done with it afterwards.

As its not the case, you are going after the Casino in the hope of recovering the funds. I think you will be running up a very expensive legal bill with zero chance of success on this.
 
Everything is lazy there. Mails that are sent via chat in the chat will be deleted. Then comes an email, I should not write in the chat only under csmanagement@casinoeuro. There is a Roger, who says, no mail, no evidence get ... funny club, ..... everything copies and everything send to MGA.

Why don't you do a PAB ?

You do need to find a way of providing evidence to casino so if e mails don't work you will need to fax or send by post
 
If thats the case - which would be impossible to enforce with joint accounts - then why are you bothering with the Casino - just take your husband to the police for theft or sue him as he has “stolen” from your 50% share. What he has done with “your” money afterwards is therefore irrelevant, its the fact that its been taken, not what he has done with it afterwards.

As its not the case, you are going after the Casino in the hope of recovering the funds. I think you will be running up a very expensive legal bill with zero chance of success on this.

You are so very right. I'm sure the casino will be happy if they receive evidence that one of their employees are taking money in his personal account. They will give him over to the police and fire him.

Nothing will be paid back to the payer from them since they only have paid out bonuses.

I find the whole story strange. Why would anyone want bonuses instead of real money in their account:eek2:
 
twisted sadly, ive just been dealing with betsson group & to say they have been great, ive had zero problems dealing with them , pretty prompt in terms of agreeing & sorting things, i doubt this is just the problem there is more too it.
 
One of the strangest threads ive ever read. Cant see what the casino will do, apart from firing the manager if accusations proved correct. As for player refunds, not a chance IMO.

Dont really agree there.. Imagine you have your own vip manager at a certain casino, who offers you bonusses (wagerfree or with wager) if you deposit a certain amount or after a few deposits of a certain amount to the casino, but you have to deposit some money in his own personal account (bank or e-wallet) to get it..
Especially in case of a problem gambler this could be really tempting to do.. The management of the casino should refund I think.. Offcourse I dont know the details and its a strange story :)

But just saying fire the vip manager and the casino is not to blame is not correct in my opinion
 
Dont really agree there.. Imagine you have your own vip manager at a certain casino, who offers you bonusses (wagerfree or with wager) if you deposit a certain amount or after a few deposits of a certain amount to the casino, but you have to deposit some money in his own personal account (bank or e-wallet) to get it..
Especially in case of a problem gambler this could be really tempting to do.. The management of the casino should refund I think.. Offcourse I dont know the details and its a strange story :)

But just saying fire the vip manager and the casino is not to blame is not correct in my opinion

Now it's the wife, who also is a gambler at the same casino, who wants half back as have been paid to the account manager.
That has to be a matter for the police to solve, with the help of the casino.

I doubt the casino would like to just settle such a case with her and as I read it then that was what she wanted them to do.
 
Here's the facts, I'm not lying. But I'm like not, Betsson treated me as a stupid girl, just because they mean I'm from Asia.
__________________________________________________________________________________________________

Dear Mr. Roger, 27.01.2019

the E-mail correspondence with you and my client Ms. xxxxxxxxxxx is available to me.

On 17.01.2019, the facts were transmitted to you exactly, today is the 27.01.2019 and contrary to your statement, you have determined or check anything in this matter.

We will prove this to you as follows:

Point 1:

On 17.01.2019 you was informed in an e-mail by me, this email was deleted in your house. The transmission report is available.

Point 2:

My client Ms……… has forwarded in your Casinoeuro Chat on 19.01.2019 again in a copy of my e-mail from 17.01.2019 to you. The employee Emil, confirm the extinguishing of my email by an unknown. The chat history is here as a proof.

Point 3:

In an e-mail dated 21.01.2019 from you to my client Ms.xxxxxxxxx, you confirm the receipt of the letter. They ask for patience and confirm to initiate further investigations.

Point 4:

In the next email to you from my client, this asks that they reopen the account of my client. She confirms that this was wrongly erased by the husband and her Account Manager Mr. xxxxxx xxxxx.

Point 5:

In another e-mail from you on 23.01.2019, you confirm again your investigations and you wish that my client Ms xxxxxxx no longer contacts in your Casinoeuro chat. You confirm that the account of my client Ms. xxxxxxxx remains closed.

Point 6:

In an e-mail dated 24.01.2019, my client Ms. xxxxxxxxx sends you the copy of the bank documents from the house bank and skrill, which prove the payments to your employee and Account Manager Mr. xxxxxxxxxxxx. The transmission view is here as proof.

Point 7:

In an e-mail from you on 25.01.2019 to my client Ms xxxxxxxx, you confirm the receipt of the e-mail of my client from 24.01.2019. Oddly enough, you did not want have to receive the evidence, or was it erased by an unknown person? You give my client the contact details to inform the regulator, the Malta Gaming Authority (M.G.A.)

Point 8:

Then my client Ms xxxxxxxxxsent you the transaction documents by e-mail again. Transmission report is available as proof.

Dear Mr. Roger,

our Investigations, with the help of the Procuratorate of the Province xxxxxxx Vietman, have revealed that you have not made any investigations and that you still have no contact with your Account Manager Mr. xxxxxxxxxxxxxxx.

The husband of my client Ms xxxxxxxxx and your account manager Mr. xxxxxxxxxxxx, have been communicating for a long time about the provider at Whatsapp.

The account of the husband at Whatsapp, but has been registered by my client Ms xxxxxx, the husband seems to have forgotten this. Thus, we were able to review every correspondence that has been conducted here in the last 12 months and print it out by file. It was comunicated in xxxxxxxxxx. We had it done yesterday by an interpreter translatetet.

The account of your account manager, Mr. xxxxxxxxxx, is listed at Whatsapp on mobile number +35 6xxxxxxxxxxx.

This phone number is registered to the Betsson Group, your company. To this belongs also Casinoeuro.

Out of all Whatsapp correspondence between my client's husband and her employee Account Manager, Mr xxxxxxxx, it is clear that illegal payments have been agreed with bonuses and rewards.

It was here a codeword agreed that these payments were previously announced.

The codeword name was XXXXXXX.

Whenever this code word name XXXXXX occurs, your account manager will receive money on his or her Skrill account. In return, the husband of my client received high bonuses as compensation or other benefits.

The money was used for the mother of your employee account manager, for renovation of the apartment of your Account Manager, for vacation travel. And for other online casinos that your account manager has played. It all comes out of Whatsapp correspondence.

After my client Ms xxxxxxxx discovered all this and confronted the husband and Account Manager, her Account Manager decided to return part of the money back to her husband and the account my client Ms xxxxxxxxx.

In order to reassure my client Ms xxxxxxx and since your account manager could not pay back all the money, he offered bonus payments to the account of my client Ms xxxx and to the account of the father-in-law and also paid bonus there.

That did not satisfy my client. So your Account Manager developed the plan to delete my client's gaming account at casioeuro from you. The play account from Ms xxxxx as you'll see, was deleted by your Account Manager, Mr. xxxxxxxxx. The confirmation of the deletion was falsely made by the husband of my client, who had access to the e-mail account at that time. This is no longer possible, since all access data have been changed by my client Ms xxxxxx. My client Ms xxxxx has to you Mr. Roger, which explains several times.

From the Whatsapp correspondence is still clear that the husband of my client Ms xxxxx and your Account Manger Mr xxxxxxxx have still contact. Here your Account Manager, my client's husband, tells that he sees the letter I sent on 17/01/2019 in the email inbox of Casinoeuro. And he thinks to delete it, because otherwise you will terminate hims job and he lose his license. He repeatedly asks the husband to reassure his wife, he will do anything because he made a big mistake.

He make in return of a stupid boy and he knows nothing, even he is of a business travel in Texas / USA in the moment.

Before my client has received your first email, your Account Manager, Mr. xxxxxxx, informs my client's husband about Whatsapp that you have sent you an answer. He asks that the husband moves his wife, my client to the false statement. It should indicate that it is a different casino everything would be a misunderstanding.

Unfortunately, this plan did not work out for your Account Manager Mr xxxxxxxxxx, as my client Ms xxxxxxxx informed me and you, Mr. Roger!!!!

In return to you, Mr. Roger, here we believed in the truth of the statement my client Ms.xxxx. You not.

You are now wondering how we know you are not in contact with your Account Manager, Mr. xxxxxxxxxx, to gather evidence. Or that you are check evidence?

Your Account Manager is afraid to get back to work. He is afraid that you or other people from your Management are looking for him. He is afraid that you know the truth. Therefore he got a sick report from his doctor. He logs on sick to you.

All this he writes at Whatsapp the husband my client. The husband asks if the Management has already called or asked Mr.xxxxxxxxxxx. Mr. xxxxxxxx says no. Nobody has contacted.

But he is afraid to go to the office and he asks if my client's husband can send him a lawyer in Malta.

In return, the husband receives even more bonus money on his gaming account. How can it be when he is sick and can not work?

But you, Mr. Roger, who is responsible for complaining and Casinaoeuro, Betsson Group as an employer, must know and tolerate all that. They check it or have checked it. Right?

So if they've checked it and have not taken any steps to this day, you're in the employer's responsibility. You were informed on 17.01.19, today is the 27.01.2019 and the game that make your Account Manager Mr. xxxxxxxxx go continues more. You tolerate it, yes you still support it.

And if you now admit, Mr Roger, that you have not checked it, then you say so, but then you are also personally and responsible as an employer. I have examined it, collected many hours, many days and proofs. The prosecutor, contacted Whatsapp and much more.

The only thing that you say, my client xxxxxxx should contact the regulator, the Malta Gaming Authority (M.G.A.).

I ask you seriously Mr Roger, do you want it, if you read all this here? Does your management board want this?

We have contacted the Malta Gaming Authority (M.G.A.) in Malta and have already appointed a law firm in Malta. Also, we can report the incident online to the Malta Gaming Authority (M.G.A.), from here comes the following note:

“It is strongly recommended that you actively seek to resolve your dispute directly with the operator’s support and management prior to lodging your complaint with the Malta Gaming Authority”.

That is what we have done today with this letter. They are now informed about everything.

We can now submit all documents, proofs, account statements and all correspondence with you to the Malta Gaming Authority (M.G.A) online.

The same applies to the British Gambling Commission.

In the attachment you receive the Power of Attorney of my client. This also applies to the application of the law firm in Malta.

In the attachment you receive the payment statement and proof payments to your Account Manager Mr. xxxxxxxxxx in the amount of over xxxxxxxxxxxxxx, - EUR.

In the name of my client Ms xxxxxxxxx, I have to tell you one last time that it is not the desire to destroy a person or that you get in trouble with the Malta Gaming Authority (M.G.A) and no longer extend the Betsson Group,Casinoeuro or revoke the game license.

Therefore you can agree with my client Ms xxxxxxx until tomorrow the 28.01.2019, 10:00 am of your time and make a compromise in this matter with E-Mail to xxxxxxxxx@xxxxxxx.com.vn directly.

xxxxxxxxxxxxxxxxxxxxxx and and and more......
 
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