Since I have no feedback from the casino until today, I have to assume, unfortunately, that the casino tolerated such fake frivolous and illegal business. A serious casino or a serious management would have contacted me.
On 17.01.2019 the casino management was informed by my lawyer by e-mail exactly about the transactions. The Casino was asked to re-confirm the e-mail receipt until 18.01.2019.
Since we had no feedback, I asked in the chat on 19.01.2019. Here it was confirmed there is no e-mail from the lawyer. So I have the writing of the lawyer by chat with sending report from 18.01.2019 sent again.Here one could not understand that the e-mail was deleted by the lawyer.
A few hours later, I received a call from my husband. He asked why I send the letter from the lawyer in the chat room. That would only make trouble. All be go alright now, but I should stop the lawyer. I should also write nothing more in the chat or publish names.
Now it was clear to me that the e-mail had probably been deleted by my husband's account manager. The lawyer I stopped now first. This informed the Casiono so with the note that Casino should immediately contacted me or I ask in the Internet forum here for advice. Since no feedback came, I have asked here in the forum.
Then during the night I got another call from my husband to read my mail, I had an e-mail from the manager. I was very surprised how can he have such information in front of me. So he can only have this information from his account manager.
It was an e-mail from the complaints manager. I should have patience and check everything. Short and very close. I then emailed him on how to check something if he has no proof of account statements and asked me to re-open my account because my husband just had it deleted in connection with the account manager.
No reply came, I sent the mail in the chat. Then suddenly the answer, I should not write more in the future in the chat and my account remains deleted. He checks the rest.
That annoyed me so much that I immediately turned the lawyer back on. He now sends a registered letter via Fedex to the management and board of the casino.
In the meantime, I also asked the complainants manager by e-mail how I can trusted to him, he could also be the account manager of my husband. No answer came. So now I've sent some of the proof of account statements and transfers via Skrill to the complaints manager so he can check something. It's all the same as I had communicated in advance and I'm not lying. Also, I asked again to open my play account and I asked why he punished me with not opening my play account. No answer until today.
Since the casino is not afraid to lose its reputation in the online casino world and it accepts that the account managers get illegal money, I can now publish the name here.
My lawyer said today, it may be better to inform your management via Fedex Express letter directly to Mr. Jesper Svenson and Mr. Pontus Lindwall fom Casinoeuro,Bettson Group and BML Group LTD Malt.This ensures that nobody can easily delete it.
I have 17 pages of skrill and house bank account documents that prove each payment exactly to the account manager. Also part of the refund. So I have all the evidence. The casino also has a duty of care and oversight over its employees. But Casinoeuro is not worried about its reputation in the online casino world.
Today is the 26.01.2019 and on 17.01.2019 was Casinoeuro informed . That's nine 9 days of silence.
How do Casinoeuro that justify with the public? Is that a fair game what make Casinoeuro always advertising in the internet?
And what make the gambling authority in Malta, which gives Casinoeuro the license to operate online casino, she have this information?
My lawyer wanted to inform the gambling authority in Malta about your security gap and that the employee receive from customer illegal money.
But is not it much worse and that is what I do not understand, how can employees at Casinoeuro intercept emails from my lawyer or just delete that management does not get them. How can it be that employees inform my husband before they informed the managment and then, in turn, I have to learn from my husband that I have an e-mail from Casinoeuro. So i think Casinoeuro have a very big problem and security leak.