Bonus Complaint Account manager makes common cause with the player.

gottoslot

Newbie member
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Oct 1, 2017
Location
Belgium
One of the strangest threads ive ever read. Cant see what the casino will do, apart from firing the manager if accusations proved correct. As for player refunds, not a chance IMO.
Dont really agree there.. Imagine you have your own vip manager at a certain casino, who offers you bonusses (wagerfree or with wager) if you deposit a certain amount or after a few deposits of a certain amount to the casino, but you have to deposit some money in his own personal account (bank or e-wallet) to get it..
Especially in case of a problem gambler this could be really tempting to do.. The management of the casino should refund I think.. Offcourse I dont know the details and its a strange story :)

But just saying fire the vip manager and the casino is not to blame is not correct in my opinion
 

Tirilej

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Dont really agree there.. Imagine you have your own vip manager at a certain casino, who offers you bonusses (wagerfree or with wager) if you deposit a certain amount or after a few deposits of a certain amount to the casino, but you have to deposit some money in his own personal account (bank or e-wallet) to get it..
Especially in case of a problem gambler this could be really tempting to do.. The management of the casino should refund I think.. Offcourse I dont know the details and its a strange story :)

But just saying fire the vip manager and the casino is not to blame is not correct in my opinion
Now it's the wife, who also is a gambler at the same casino, who wants half back as have been paid to the account manager.
That has to be a matter for the police to solve, with the help of the casino.

I doubt the casino would like to just settle such a case with her and as I read it then that was what she wanted them to do.
 

Ayakaya

Newbie member
Joined
Jan 20, 2019
Location
Vietnam
Here's the facts, I'm not lying. But I'm like not, Betsson treated me as a stupid girl, just because they mean I'm from Asia.
__________________________________________________________________________________________________

Dear Mr. Roger, 27.01.2019

the E-mail correspondence with you and my client Ms. xxxxxxxxxxx is available to me.

On 17.01.2019, the facts were transmitted to you exactly, today is the 27.01.2019 and contrary to your statement, you have determined or check anything in this matter.

We will prove this to you as follows:

Point 1:

On 17.01.2019 you was informed in an e-mail by me, this email was deleted in your house. The transmission report is available.

Point 2:

My client Ms……… has forwarded in your Casinoeuro Chat on 19.01.2019 again in a copy of my e-mail from 17.01.2019 to you. The employee Emil, confirm the extinguishing of my email by an unknown. The chat history is here as a proof.

Point 3:

In an e-mail dated 21.01.2019 from you to my client Ms.xxxxxxxxx, you confirm the receipt of the letter. They ask for patience and confirm to initiate further investigations.

Point 4:

In the next email to you from my client, this asks that they reopen the account of my client. She confirms that this was wrongly erased by the husband and her Account Manager Mr. xxxxxx xxxxx.

Point 5:

In another e-mail from you on 23.01.2019, you confirm again your investigations and you wish that my client Ms xxxxxxx no longer contacts in your Casinoeuro chat. You confirm that the account of my client Ms. xxxxxxxx remains closed.

Point 6:

In an e-mail dated 24.01.2019, my client Ms. xxxxxxxxx sends you the copy of the bank documents from the house bank and skrill, which prove the payments to your employee and Account Manager Mr. xxxxxxxxxxxx. The transmission view is here as proof.

Point 7:

In an e-mail from you on 25.01.2019 to my client Ms xxxxxxxx, you confirm the receipt of the e-mail of my client from 24.01.2019. Oddly enough, you did not want have to receive the evidence, or was it erased by an unknown person? You give my client the contact details to inform the regulator, the Malta Gaming Authority (M.G.A.)

Point 8:

Then my client Ms xxxxxxxxxsent you the transaction documents by e-mail again. Transmission report is available as proof.

Dear Mr. Roger,

our Investigations, with the help of the Procuratorate of the Province xxxxxxx Vietman, have revealed that you have not made any investigations and that you still have no contact with your Account Manager Mr. xxxxxxxxxxxxxxx.

The husband of my client Ms xxxxxxxxx and your account manager Mr. xxxxxxxxxxxx, have been communicating for a long time about the provider at Whatsapp.

The account of the husband at Whatsapp, but has been registered by my client Ms xxxxxx, the husband seems to have forgotten this. Thus, we were able to review every correspondence that has been conducted here in the last 12 months and print it out by file. It was comunicated in xxxxxxxxxx. We had it done yesterday by an interpreter translatetet.

The account of your account manager, Mr. xxxxxxxxxx, is listed at Whatsapp on mobile number +35 6xxxxxxxxxxx.

This phone number is registered to the Betsson Group, your company. To this belongs also Casinoeuro.

Out of all Whatsapp correspondence between my client's husband and her employee Account Manager, Mr xxxxxxxx, it is clear that illegal payments have been agreed with bonuses and rewards.

It was here a codeword agreed that these payments were previously announced.

The codeword name was XXXXXXX.

Whenever this code word name XXXXXX occurs, your account manager will receive money on his or her Skrill account. In return, the husband of my client received high bonuses as compensation or other benefits.

The money was used for the mother of your employee account manager, for renovation of the apartment of your Account Manager, for vacation travel. And for other online casinos that your account manager has played. It all comes out of Whatsapp correspondence.

After my client Ms xxxxxxxx discovered all this and confronted the husband and Account Manager, her Account Manager decided to return part of the money back to her husband and the account my client Ms xxxxxxxxx.

In order to reassure my client Ms xxxxxxx and since your account manager could not pay back all the money, he offered bonus payments to the account of my client Ms xxxx and to the account of the father-in-law and also paid bonus there.

That did not satisfy my client. So your Account Manager developed the plan to delete my client's gaming account at casioeuro from you. The play account from Ms xxxxx as you'll see, was deleted by your Account Manager, Mr. xxxxxxxxx. The confirmation of the deletion was falsely made by the husband of my client, who had access to the e-mail account at that time. This is no longer possible, since all access data have been changed by my client Ms xxxxxx. My client Ms xxxxx has to you Mr. Roger, which explains several times.

From the Whatsapp correspondence is still clear that the husband of my client Ms xxxxx and your Account Manger Mr xxxxxxxx have still contact. Here your Account Manager, my client's husband, tells that he sees the letter I sent on 17/01/2019 in the email inbox of Casinoeuro. And he thinks to delete it, because otherwise you will terminate hims job and he lose his license. He repeatedly asks the husband to reassure his wife, he will do anything because he made a big mistake.

He make in return of a stupid boy and he knows nothing, even he is of a business travel in Texas / USA in the moment.

Before my client has received your first email, your Account Manager, Mr. xxxxxxx, informs my client's husband about Whatsapp that you have sent you an answer. He asks that the husband moves his wife, my client to the false statement. It should indicate that it is a different casino everything would be a misunderstanding.

Unfortunately, this plan did not work out for your Account Manager Mr xxxxxxxxxx, as my client Ms xxxxxxxx informed me and you, Mr. Roger!!!!

In return to you, Mr. Roger, here we believed in the truth of the statement my client Ms.xxxx. You not.

You are now wondering how we know you are not in contact with your Account Manager, Mr. xxxxxxxxxx, to gather evidence. Or that you are check evidence?

Your Account Manager is afraid to get back to work. He is afraid that you or other people from your Management are looking for him. He is afraid that you know the truth. Therefore he got a sick report from his doctor. He logs on sick to you.

All this he writes at Whatsapp the husband my client. The husband asks if the Management has already called or asked Mr.xxxxxxxxxxx. Mr. xxxxxxxx says no. Nobody has contacted.

But he is afraid to go to the office and he asks if my client's husband can send him a lawyer in Malta.

In return, the husband receives even more bonus money on his gaming account. How can it be when he is sick and can not work?

But you, Mr. Roger, who is responsible for complaining and Casinaoeuro, Betsson Group as an employer, must know and tolerate all that. They check it or have checked it. Right?

So if they've checked it and have not taken any steps to this day, you're in the employer's responsibility. You were informed on 17.01.19, today is the 27.01.2019 and the game that make your Account Manager Mr. xxxxxxxxx go continues more. You tolerate it, yes you still support it.

And if you now admit, Mr Roger, that you have not checked it, then you say so, but then you are also personally and responsible as an employer. I have examined it, collected many hours, many days and proofs. The prosecutor, contacted Whatsapp and much more.

The only thing that you say, my client xxxxxxx should contact the regulator, the Malta Gaming Authority (M.G.A.).

I ask you seriously Mr Roger, do you want it, if you read all this here? Does your management board want this?

We have contacted the Malta Gaming Authority (M.G.A.) in Malta and have already appointed a law firm in Malta. Also, we can report the incident online to the Malta Gaming Authority (M.G.A.), from here comes the following note:

“It is strongly recommended that you actively seek to resolve your dispute directly with the operator’s support and management prior to lodging your complaint with the Malta Gaming Authority”.

That is what we have done today with this letter. They are now informed about everything.

We can now submit all documents, proofs, account statements and all correspondence with you to the Malta Gaming Authority (M.G.A) online.

The same applies to the British Gambling Commission.

In the attachment you receive the Power of Attorney of my client. This also applies to the application of the law firm in Malta.

In the attachment you receive the payment statement and proof payments to your Account Manager Mr. xxxxxxxxxx in the amount of over xxxxxxxxxxxxxx, - EUR.

In the name of my client Ms xxxxxxxxx, I have to tell you one last time that it is not the desire to destroy a person or that you get in trouble with the Malta Gaming Authority (M.G.A) and no longer extend the Betsson Group,Casinoeuro or revoke the game license.

Therefore you can agree with my client Ms xxxxxxx until tomorrow the 28.01.2019, 10:00 am of your time and make a compromise in this matter with E-Mail to xxxxxxxxx@xxxxxxx.com.vn directly.

xxxxxxxxxxxxxxxxxxxxxx and and and more......
 
Last edited:

geordiecolin

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I have just discovered this thread and I am finding it fascinating.

Just to clear this up in my own mind...

Once you had alerted your husbands manager that you where aware of the illegal transactions his first attempt at resolving the matter was to strike a deal with you? That deal was to pay some money back as he could not afford to pay it all? In order to pay the rest he offered to deposit bonuses into both your account as well as your fathers account? Once you refused his offer he then closed your account then made sure that he could head off and block any communication that he could from reaching anyone but himself either from you or any legal body acting on your behalf?

Surly by now his employers have become aware of this managers conduct and fired him? If not then why not?

As for the casinoeuro rep not being able to comment for legal reasons. An acknowledgement of this thread is surely admissible without compromising anything legal?
 

Ayakaya

Newbie member
Joined
Jan 20, 2019
Location
Vietnam
Everything is at the Malta Gaming Authority (M.G.A) in progress, they have also requested all documents. According at the MGA, Casinoeuro is also responsible, as they have reacted too late, to the knowledge of the matter.
My lawyer in Malta have an appointment with MGA the next week.
 

interlog

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With respect to the OP, but the latest post of her containing the letter from what I am guessing is a solicitor made me raise my eyebrows.

Either something got lost in translation, else I would instruct another solicitor. That was a lot of drivel and not how I would expect a solicitor / lawyer to express themselves.
 

gottoslot

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Oct 1, 2017
Location
Belgium
With respect to the OP, but the latest post of her containing the letter from what I am guessing is a solicitor made me raise my eyebrows.

Either something got lost in translation, else I would instruct another solicitor. That was a lot of drivel and not how I would expect a solicitor / lawyer to express themselves.
Yeah i dont know either whats going on here, another problem gambler doing everyting to get some money back or real story?

kinda weird that the rep has not responded yet, at least they could say they are looking into it
 

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