Bonus Complaint Account manager makes common cause with the player.

Ayakaya

Newbie member
Joined
Jan 20, 2019
Location
Vietnam
My husband plays in a big online casino. I found out that he and his account manager are doing a common cause. He sends the account manager money to the private account and in return he gets high bonuses on his gaming account. I found out that it has been so many months. The casino has already been informed, and all the evidence is in the form of account statements. The casino does not respond to any e-mail requests. Very strange. What do you think here in the forum, the casino just tolerates that?
 

mariafbb

Tickled Pink
Joined
Aug 28, 2018
Location
Helsinki
My husband plays in a big online casino. I found out that he and his account manager are doing a common cause. He sends the account manager money to the private account and in return he gets high bonuses on his gaming account. I found out that it has been so many months. The casino has already been informed, and all the evidence is in the form of account statements. The casino does not respond to any e-mail requests. Very strange. What do you think here in the forum, the casino just tolerates that?
can you name the casino ? courious on how this can happen in a "big casino"
 

Ayakaya

Newbie member
Joined
Jan 20, 2019
Location
Vietnam
I have already appointed a lawyer. It is 50% of my money, we are still married. Still!!! I asked again in the chat of this casino and should receive a reply today. To the fairness I want to wait until I publish the casino name. But slowly I have the feeling that they want to hide something or the lawyer's letter has been intercepted. No idea. I want my part of the money back, my husband now claims that the account manager has the money no longer available. He would have spent it. On top of that, you've just deleted my game account at the same casino.
 

Slottery

Senior Member
PABnoaccred
MM
Joined
Aug 21, 2017
Location
Malta
100% agree that there is no need to post casinos name at this point but sort this whole thing out and make it then. If anyone here get kind of offer, can see it, but this is such extreme case that OP is doing right thing to sort things out and (if you have appointed lawyer, can assume it's not from few quids what is included here) then inform us about the outcome.

Publishing casinos name at this point wouldn't make any help to other forum members as if you receive such an offer, you see it. If all happened like posted, it's really fishy and using personal account, it seems very much one person from casino stealing from them instead of casino doing something wrong. We many know how account managers are giving nice bonuses for active players but this one where personal account is used, it seem to be more one account managers crime than casinos practice to do on players.

If that it what it is, please update us and if it end up to be only one person stealing from employer way like this, casino itself haven't actually made anything wrong but single person so let's don't make casino as bad boy in this stage when process is ongoing (and no, i'm not that account manager who is having these transactions on my account.) We have seen issues where workers are misusing their positions to get personal benefit from their employers and this very much seems like one, for big casino it's quite impossible to spot out (but very late stage when it's going extreme) if one of their staff is contacting player from personal email and giving personal bank account number for player getting bonuses, not hard to do but stupid and usually always ended up to be greedy enough to get busted.

Hope we see outcome and know is it one persons personal pension funds he/she is collecting (not to mention that some people in industry are gambling quite heavily which can explain this kind of fraud behavior).
 

Ayakaya

Newbie member
Joined
Jan 20, 2019
Location
Vietnam
It's unbelievable what's going on. E-mails from my lawyer to the management of the casino were deleted by the Mail Sever. So I had to send it via chat a copy. Yesterday, a service manager reported to me by e-mail, he checks everything. Whether this is real or a fake of the account manager, I do not know at the moment. It's all very confused there. My lawyer says we're sending a letter via Fedex Express, so we know if it's come in the right hands at the casino.
 

Slottery

Senior Member
PABnoaccred
MM
Joined
Aug 21, 2017
Location
Malta
Very confusing indeed but good that your lawyer is making effort and you got at least some contact from casino. Still support your decision not to bring any names in public as long than issue is under investigation. If nothing happen from casinos side, then things change but if it ended up to be one person show who is stealing from his employer, there is no reason to point out casino if it's single person. In managers role you can easily have quite much "power" to hand out bonuses and make other decisions, using personal bank account make it sound just like that, he/she is getting money to personal account and then give your husband money to casino account.....
 

Ayakaya

Newbie member
Joined
Jan 20, 2019
Location
Vietnam
Dear Slottery,
you are well informed and very worried that I will not publish the casino name. Well, if there is no positive news tomorrow, I will publish everything. My patience is over.
 

Slottery

Senior Member
PABnoaccred
MM
Joined
Aug 21, 2017
Location
Malta
Dear Ayakaya

I'm no worried at all, i can be 100% sure that i have nothing to do with casino in question or even less be that manager who get transfers from your husband. Just in general was it casino or any other business, if there is one person making crime, he/she quite shortly if not already is fired and if you speak about big casino, they quite surely want to solve things if any of their employee had completed criminal action what this is.

I hope you get everything sorted fast as possible, my original point was just that it seems more one man show than casinos trick to get money, being well informed is based in your messages where not really have to be Matlock to get that view. I just personally would give them some more days (if you sent letter yesterday) for them to complete internal investigation what have happened.

Have nothing against you publish casinos name right away, just don't think that you will benefit about it that much, if they are big as you said, i would assume they want to settle things up with you if it's not millions of Euros, they also might be able to advise you to charge person in question to court as they as casino operator are also victims of crime (other words, wash their hands from case).

Just my personal opinion that i would give them little time but if your opinion is different, why to wait tomorrow? If they get your letter today, it will go through their legal and relevant teams and also earlier mentioned internal investigation, so if i would have to guess, i would say that you don't get message tomorrow to give your bank details for refund.
 

Ayakaya

Newbie member
Joined
Jan 20, 2019
Location
Vietnam
Since I have no feedback from the casino until today, I have to assume, unfortunately, that the casino tolerated such fake frivolous and illegal business. A serious casino or a serious management would have contacted me.

On 17.01.2019 the casino management was informed by my lawyer by e-mail exactly about the transactions. The Casino was asked to re-confirm the e-mail receipt until 18.01.2019.

Since we had no feedback, I asked in the chat on 19.01.2019. Here it was confirmed there is no e-mail from the lawyer. So I have the writing of the lawyer by chat with sending report from 18.01.2019 sent again.Here one could not understand that the e-mail was deleted by the lawyer.

A few hours later, I received a call from my husband. He asked why I send the letter from the lawyer in the chat room. That would only make trouble. All be go alright now, but I should stop the lawyer. I should also write nothing more in the chat or publish names.

Now it was clear to me that the e-mail had probably been deleted by my husband's account manager. The lawyer I stopped now first. This informed the Casiono so with the note that Casino should immediately contacted me or I ask in the Internet forum here for advice. Since no feedback came, I have asked here in the forum.

Then during the night I got another call from my husband to read my mail, I had an e-mail from the manager. I was very surprised how can he have such information in front of me. So he can only have this information from his account manager.

It was an e-mail from the complaints manager. I should have patience and check everything. Short and very close. I then emailed him on how to check something if he has no proof of account statements and asked me to re-open my account because my husband just had it deleted in connection with the account manager.

No reply came, I sent the mail in the chat. Then suddenly the answer, I should not write more in the future in the chat and my account remains deleted. He checks the rest.

That annoyed me so much that I immediately turned the lawyer back on. He now sends a registered letter via Fedex to the management and board of the casino.

In the meantime, I also asked the complainants manager by e-mail how I can trusted to him, he could also be the account manager of my husband. No answer came. So now I've sent some of the proof of account statements and transfers via Skrill to the complaints manager so he can check something. It's all the same as I had communicated in advance and I'm not lying. Also, I asked again to open my play account and I asked why he punished me with not opening my play account. No answer until today.

Since the casino is not afraid to lose its reputation in the online casino world and it accepts that the account managers get illegal money, I can now publish the name here.

My lawyer said today, it may be better to inform your management via Fedex Express letter directly to Mr. Jesper Svenson and Mr. Pontus Lindwall fom Casinoeuro,Bettson Group and BML Group LTD Malt.This ensures that nobody can easily delete it.

I have 17 pages of skrill and house bank account documents that prove each payment exactly to the account manager. Also part of the refund. So I have all the evidence. The casino also has a duty of care and oversight over its employees. But Casinoeuro is not worried about its reputation in the online casino world.

Today is the 26.01.2019 and on 17.01.2019 was Casinoeuro informed . That's nine 9 days of silence.

How do Casinoeuro that justify with the public? Is that a fair game what make Casinoeuro always advertising in the internet?

And what make the gambling authority in Malta, which gives Casinoeuro the license to operate online casino, she have this information?

My lawyer wanted to inform the gambling authority in Malta about your security gap and that the employee receive from customer illegal money.

But is not it much worse and that is what I do not understand, how can employees at Casinoeuro intercept emails from my lawyer or just delete that management does not get them. How can it be that employees inform my husband before they informed the managment and then, in turn, I have to learn from my husband that I have an e-mail from Casinoeuro. So i think Casinoeuro have a very big problem and security leak.
 

trancemonkey

Ueber Meister
Joined
Mar 29, 2013
Location
United Kingdom
what is MGA and UKGC?
MGA is the gaming authority in Malta and UKGC is the gambling authority (gambling commission) in the UK, where Betsson run casinos in both jurisdictions. If you have proof of criminal activity you should go to the police and the gambling authorities.

I'm not entirely sure why your lawyer hadn't suggested going to the police if you have proof of fraud or other criminal activity.
 

Ayakaya

Newbie member
Joined
Jan 20, 2019
Location
Vietnam
Well I am in Vietnam, my lawyer said it will be very difficult from Vietnam. I also wanted to try to get the casino to refund my share of the money, and ok.
But now we have found an international law firm that has a representation in Malta. A law firm does not work for free, but my parents will help me.
If the casino does not remunerate us, we will report on Monday and also inform the gambling authority in Malta. I have all the evidence.
 

trancemonkey

Ueber Meister
Joined
Mar 29, 2013
Location
United Kingdom
Is the casino legally available in Vietnam online? Also, what do you mean by "common cause" in the title?

I assume it's a lot of money is it's worth paying solicitors to chase internationally.
 

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