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Account locked at Royal Vegas Poker

Discussion in 'Online Casino and Poker Complaints - old section' started by frodem, Aug 23, 2005.

    Aug 23, 2005
  1. frodem

    frodem Dormant account

    I got my account locked at Royal Vegas Poker only a few hours after registering. I only played a couple of SNGs and a little 0.25/0.50 ring.
    I thought it was just a technical error and emailed support to have them fix the problem. I received this answer:

    Thank you for your e-mail.
    Unfortunately your Poker Account with Royal Vegas
    Poker has been locked by our Player Security Company due to the breach in our terms and conditions.

    The reason for the account being locked is that you are sharing information with other players.

    Unfortunately your account will remain locked.

    Due to these terms unfortunately we cannot give
    you further details.

    Kind Regards,

    xxx (name of support consultant)

    Poker Support Center

    I have never cheated or done anything unfair at the poker tables. I am twisting my head to find out what it is I could have done. I find it very strange, almost a bit "Kafkaish", that they can ban me and not tell me what it is I am accused for. Anyone had a similar experience?
    Last edited: Aug 23, 2005
  2. Aug 23, 2005
  3. Webzcas

    Webzcas Winter is Coming!

    Block S25, South Stand, Ashton Gate, BS3
    Hmmm. They wouldn't lock your account without good reason. Could your chat on the tables be possibly interpreted as coffee housing or colluding? Is strange that they won't give you an example as to why they have locked you out.
  4. Aug 23, 2005
  5. fortunelounge

    fortunelounge I-Gaming Industry Representative

    Operations Manager
    South Africa
    frodem: Webzcas is absolutely right. If you mail me your details at This email is not visible to you. I can let you know exactly why your account was locked.

    VP Operations
    Fortune Lounge

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