Resolved Account Locked - And havent heard from support

You should firstly calm down. Then PM the reps, both funnymunny and Wim (or Cobus) fully explaining your situation and give them at least a few days to come back to you.

Patience is whats needed now. Then if you arent satisfied you should contact maxd and ask if its still possible to continue with your PAB. As others have advised you should avoid to post more on this issue.
 
The problem with continuing to post is that your PAB may get "canned", and not dealt with. You would then have to follow other options, some of which have been outlined to you.

It will be Max that decides whether to proceed with the PAB or not. Each new post from you makes it LESS likely that Max will take on the PAB.

This is the only post i have made. With the PAB and i have also contacted fortune lounge as one of the members here said that he is very helpful too..

And i also mentioned that there has been no colluding and i am more than willing to pay out the bonus back to them to prove my innocence.

And i also won these tourneys before the bonus was paid out !

What do you think the most likely outcome will be.. I was not too worried before when my friends funds were released today but then when i read the posts of the members here im getting worried now.

How can i prove my innocence ?
 
You should firstly calm down. Then PM the reps, both funnymunny and Wim (or Cobus) fully explaining your situation and give them at least a few days to come back to you.

Patience is whats needed now. Then if you arent satisfied you should contact maxd and ask if its still possible to continue with your PAB. As others have advised you should avoid to post more on this issue.

Thanks alot for the support !
 
This is the only post i have made. With the PAB and i have also contacted fortune lounge as one of the members here said that he is very helpful too..

And i also mentioned that there has been no colluding and i am more than willing to pay out the bonus back to them to prove my innocence.

And i also won these tourneys before the bonus was paid out !

What do you think the most likely outcome will be.. I was not too worried before when my friends funds were released today but then when i read the posts of the members here im getting worried now.

How can i prove my innocence ?

Stop digging, and wait for a ladder;)
 
I am amazed at the patience of some of our older members, amazed and thankful. I may someday screw up and need help and hopefully would not be so obtuse to suggestions like they have given you.

Like all these good people have told you, Chandima, you need to zip it (your mouth) and learn patience. That would probably give you the best chance at a good outcome.

Good Luck!
 
Of course we would be worried in your shoes. If you read the PAB form, you would see that the first step would be to contact the rep and wait a reasonable amount of time for their response. Mere hours is not a reasonable amount of time.

Part of the 4 days you spoke of were weekend.

And you've made multiple posts, but only one thread.

I'm sorry if I came across as "scolding". I'm rooting for you, truly I am.

Give the rep time to get back to you, and the poker room some time to investigate. They may be examining your account a little more closely given the duplicate accounts to make sure no other irregularities are there. Please understand that I'm not saying there are, only that such situations create closer scrutiny.

And take a deep breath and please try to be patient. A good point is that the poker site has not yet voided your winnings, merely locked your account while they conduct their investigation.
 
Of course we would be worried in your shoes. If you read the PAB form, you would see that the first step would be to contact the rep and wait a reasonable amount of time for their response. Mere hours is not a reasonable amount of time.

Part of the 4 days you spoke of were weekend.

And you've made multiple posts, but only one thread.

I'm sorry if I came across as "scolding". I'm rooting for you, truly I am.

Give the rep time to get back to you, and the poker room some time to investigate. They may be examining your account a little more closely given the duplicate accounts to make sure no other irregularities are there. Please understand that I'm not saying there are, only that such situations create closer scrutiny.

And take a deep breath and please try to be patient. A good point is that the poker site has not yet voided your winnings, merely locked your account while they conduct their investigation.


Thanks alot mate. Sorry if i came out as being impatient. i only created one post and PM'd a couple of affiliates including writing a PAB.

Thanks for all the advise given to me here. I will let you know what happens. Hopefully i can prove my innocence and go on playing. But im happy to see a site like this with this much help !
 
I am amazed at the patience of some of our older members, amazed and thankful. I may someday screw up and need help and hopefully would not be so obtuse to suggestions like they have given you.

Like all these good people have told you, Chandima, you need to zip it (your mouth) and learn patience. That would probably give you the best chance at a good outcome.

Good Luck!

As i said above. Sorry for the impatience and i'm very happy to see a site like this for all the help. Thanks once again !

I will let you know what the outcome is hopefully they wont void the winnings.

The best outcome for me is im happy to give back the bonus deactivate the old account and keep playing with the winnigs on the new one.

Thanks
 
Also for all members here. I'm sorry if i came out obtuse for all the advise given to me by you. That was not my intention.

Lets wait and see like you said. :)
 
The problem with continuing to post is that your PAB may get "canned", and not dealt with. You would then have to follow other options, some of which have been outlined to you.

It will be Max that decides whether to proceed with the PAB or not. Each new post from you makes it LESS likely that Max will take on the PAB.

Quite so, as detailed in the Pitch-A-Bitch FAQ, specifically here.
 
As in I had no idea how to contact you max. but yes i will keep quiet till i hear from you obviously as you can see my last post was last wednesday ! Please inform me what will happen. I am not intending to give this public notice. My only intention is to get my account unlocked and continue playing.

And fortuneloungue (WIM) hasnt been online sinice the 7th!
 
Yes so now my PAB is not gonna go ahead is it ?

:confused: Your PAB has been accepted, I sent you an email describing the procedure, and I've received an initial response from the casino which we will discuss further. It's a work in progress.
 
:confused: Your PAB has been accepted, I sent you an email describing the procedure, and I've received an initial response from the casino which we will discuss further. It's a work in progress.

Will wait for ur reply. Thanks maxd ! in the meantime im in touch with pokertime support too !
 
It happened after my incident happened. And fulltilt gave a warning and let it off ! I am more than happy to give back their bonus. As i did not receive any bonus till i played with my winnings. And i played only tournaments and nothing else !

So i dont understand why they should take my winnings ? Please help me out here instead of blasting me of my actions im in a situation where i need help not a good scolding ! But then again the only 20 dollars i got was on my deposit. I am more than willing to give that back !

You sound so sincere and I had to reply after that. I do feel for ya and hope you get your money back.
 
Hi guys

The problem was solved. And i was paid out the total amount. Which was a good thing.

But i would like to mention it was abit weird because after they unlocked the account i asked them as to why they locked it. They said there was a link btw another account. But then suppport said they cant give any more info.

I am now scared to play on the site due to the reason that if i win and they dont pay out that will be annoying. What should i do ?

My question is why didnt they give me a reason and why did they suddenly lock the account and then unlock it suddenly ? I mean shouldnt these guys provide this info to the players. They shouldnt have the discretion to lock accounts and not give reasons.

I mean ofcourse player security is important but still ?

Anyways guys thanks and let me knnow what you think of this. ! I'm happy i got my money !
 
I think the casino has conducted whatever investigation it felt necessary and found your play satisfactory. The duplicate accounts were most probably the reason your account was locked down for investigation.

If they had no proof, but doubts, you probably would have been paid, but your account would have been closed.

It's been a relatively short length of time to resolve it (I'm sure it felt long to you).

Glad you got your money. I think you are probably good to go, but of course that decision is ultimately yours.
 
Change network. Whatever it was Pokertime or MG/Prima that initially locked you out avoid them in future.

The network has a horrible reputation among poker players for a reason.
 
Hi guys

The problem was solved. And i was paid out the total amount. Which was a good thing.

But i would like to mention it was abit weird because after they unlocked the account i asked them as to why they locked it. They said there was a link btw another account. But then suppport said they cant give any more info.
I am now scared to play on the site due to the reason that if i win and they dont pay out that will be annoying. What should i do ?

My question is why didnt they give me a reason and why did they suddenly lock the account and then unlock it suddenly ? I mean shouldnt these guys provide this info to the players. They shouldnt have the discretion to lock accounts and not give reasons.

I mean ofcourse player security is important but still ?

Anyways guys thanks and let me knnow what you think of this. ! I'm happy i got my money !

That's because they STILL have doubts about your innocence. They probably feel they "nearly" busted you, but didn't have enough evidence to prove it, so they paid THIS TIME.

Since you still don't know what the problem is, you CANNOT ensure it will not get you again, making you go through the pain of ANOTHER investigation because of this link.

Other posters have told stories that prove you are most certainly NOT "good to go" just because you have passed verification, or one investigation. They check all the time, and even players that have played OK for YEARS suddenly find they have been accused of fraud. The casino/poker argument is that the player was so good at it that they managed to escape being caught out for years, NOT that they are innocent and the evidence is a mistake.

Players are NEVER NEVER trusted no matter how long they play, verification is a continuous process, and at any time a fresh piece of evidence can surface that places a player under the spotlight.

The scope for mistakes is high, mostly because of the nature of the internet and how "links" are made. It is more of an art, rather than hard science. It's like the experienced police officer who just gets that feeling that "this isn't right", and goes on to investigate what on the surface looks completely innocent, and finds some criminals at work.
 

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