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Account Blocked

Discussion in 'Casino Complaints - Non-Bonus Issues' started by Murali, Jun 17, 2018.

    Jun 17, 2018
  1. Murali

    Murali Harassing casino reps

    Location:
    India
    Respected Sir.


    With due respect and honour I would like to pray your kind Attenation that ,last 2 days my account is locked. .I am contact the support team of zodica Casino, support team is recommend mail the contact theThis email is not visible to you..


    I contact the responsiblegambling, the responsiblegambling is response to me your account is activated after 24 hours. The message is below mentioned:-


    This email is not visible to you.

    Jun 12 (2 days ago)




    to me


    Hello

    My name is Jay from the Responsible Gambling Team here at Casino Rewrds, thank you for your email.

    As per the rules and regulations, your account will remain closed fro 24 hours from when the procedure was started.

    After the 24 hours, we will review your account again and make a decision.

    The 24 hours needs to be respected.

    Thank you and kind regards,

    Jay

    , after 24 hours completed the account is activated. The message is given below:-

    This email is not visible to you.

    Jun 12 (2 days ago)




    to me


    Hi A Muralidhar,


    My name is Jimmy from the responsible gambling team and I hope this email finds you well.


    In regards to your previous request, your account has been reopened after the 24 hour lock.


    If you have any more questions or further inquiries, please feel free and let us know.


    Thank you and kind regards,

    Jimmy


    Responsible Gambling Specialist





    And again my account is locked on 12.06.2018 I am contact the support team of casiono rewards team, casino rewards is replay to me you contactThis email is not visible to you.. I contact the risk management, Casino Risk Management is replay to me your account is perementaly closed. The message is below mentioned::-


    Casino Rewards Risk Management

    4:57 AM (7 hours ago)




    to me


    Hello A Muralidhar,

    Thanks for your email.

    As per your request, we have now permanently excluded your casino account(s).

    You will not be able to play for the selected period of your self-exclusion. The casino will not be held liable for attempts made to access the casino or open new accounts.

    We highly recommend that you contact ALL other gaming operators where you may hold an account to request that the same exclusion be applied there too.


    Kind regards,

    Christian
    Casino Risk Management


    ----- Original Message -----

    From:This email is not visible to you.

    To:This email is not visible to you.

    Sent: 13/06/2018 5:59:06 PM



    Sir, My Status is Bronze and Silver daily Jock Pot 3 times the amount is I am loss because My account is blocked without any information in this context Zodica Casino is Liable to pay the Compensation.


    .

    Regards









    Show quoted text
     
    Last edited by a moderator: Jun 17, 2018
  2. Jun 17, 2018
  3. Casinomeister

    Casinomeister Forum Cheermeister Staff Member

    Occupation:
    Homemaker
    Location:
    Bierland
    Never EVER post real names, ID information and account numbers in a public forum unless you are begging for your accounts to be hacked. Think before you post.
     
    robby811, mack341 and dionysus like this.
  4. Jun 17, 2018
  5. Nicola

    Nicola Casino Affiliate MM mm1 webmeister

    Occupation:
    Web Developer
    Location:
    Green Park, London
    I suggest you send a message to the casino rep @Renee_RA who may be able to help.

    If you have chosen self-exclusion, then you will have to wait until that period is over.
     
  6. Jun 17, 2018
  7. Murali

    Murali Harassing casino reps

    Location:
    India
    I want to why my account is Blocked without any information of risk management I think he is not pay any amount. Sir players is depositing the amount for some expectation.

    Without information my account is Blocked zodica casino is liable to pay compensation

    I am not any a self-exclusion for my side I am already send the self-exclusion of responsible gambling team.

    I am observing lot of complaints lodged against Zodica Casino issues wining amount is not paid. Cusromers is facing lot of problems and zodica casino is directly locked customers account, in this regard other country persons is facing lot of problems the com
    of small amounts for example bo
     
    Last edited by a moderator: Jun 18, 2018
  8. Jun 22, 2018
  9. Casinomeister

    Casinomeister Forum Cheermeister Staff Member

    Occupation:
    Homemaker
    Location:
    Bierland
    The casino already explained to you why your account was blocked. You quit because of a self admitted gambling problem. If you want to pursue this further, I would recommend using our PAB service. For now, I am placing you into the Quit Gambling user group.
     
    Renee_RA likes this.
  10. Jun 25, 2018
  11. Casinomeister

    Casinomeister Forum Cheermeister Staff Member

    Occupation:
    Homemaker
    Location:
    Bierland
    And now I'm placing you in the "Bootified" user group for harassing the casino rep and violating our terms of service when it comes to posting complaints, and flaming. Adios amigo.
     
    Renee_RA, Nicola, Temprush and 2 others like this.

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