Reading what Nifty linked above, I started to smile. Well, the same thing happened to me at Pamper Casino. Was
paid after an ordeal on my winnings. Payment there, at Pamper, is claimed to take 72 hours. For me it took
14 days,
one e-mail reply took 1 week (the claimed time frame is 72 hours). Finally I got paid, but I was fired from the casino. The support didn't keep the promised the time frames for replies and transactions, and they fired me for making complaint on this. They didn't request documents from me until 1 week later after sumbitting a withdrawal request, wich is unethical I think and is a clear mark of stalling, especially in case they write the withdrawal takes 1 week. Moreover I had already submitted documents for a previous withdrawal long before that.
In case I consider AC Casino and Pamper is both run by: Operia Corp Limited, and reading on the link that Nifty submitted that the same issue happened with another player at AC Casino, I have to say that I cannot recommend AC Casino to players either.