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Casino Complaint AC Casino Took My Deposited $ Winnings!

Discussion in 'Casino Complaints - Bonus Issues' started by nq4bnu, Jun 30, 2011.

    Jun 30, 2011
  1. nq4bnu

    nq4bnu Dormant account

    homemaker-take care of disabled spouse
    so ca
    hello, don’t know if in right place but just wanted to share experience
    with AC Casino-i made a deposit(which included a deposit bonus)-i had $150
    winnings from that deposit-they offered $67 free bonus-ok-they took my
    $150 & gave me lousy $67. at Pamper Casino i have deposited many times-
    when offer of free bonus it is always ADDED to whatever (deposited) winnings
    i may already have. also at other casinos if no deposit bonus is offered-it
    has stated that if i continue with free bonus i will lose anything already there-
    that’s fine. i contacted AC 5 different times and just now rec’d answer. actually
    rec’d 2 emails, 1st one sent was survey for me to fill out about AC’s response
    to my email(s)! 2nd one said, "you may not have bonus money from 2 bonuses
    in your account at the same time. Therefore, the system is configured to
    automatically remove (zero-out) any existing bonus money from your casino
    account whenever you redeem a bonus. This only works for deposit bonuses
    so be sure not to have any free chip money in your account when you redeem
    a deposit bonus. If you have free chip money your balance needs to be $ 1
    or below for you to be considered zeroed out." Seems to me they've got it
    backwards-i had deposited $(which included deposit $ bonus) & then redeemed
    a NDB-so i didn't have free chip $ in my acct when i deposited-it was deposited
    $ then NDB & they took deposited $ & left me with NDB-obviously i would rather
    have my deposit $ earnings than their NDB thus i would have not done it-duh!
    they can take the $67 and shove it where the sun doesn’t shine-i am on a mission
    to tell anyone that will listen how sneaky and deceitful they are. i wonder how
    many others have lost their deposit money this way. mostly, it is obvious that
    they don’t care about their members. STAY CLEAR! thanks for listening-1 forum
    down-tons to go-lol.
  2. Jun 30, 2011
  3. vinylweatherman

    vinylweatherman You type well loads CAG MM

    STILL At Leisure
    United Kingdom
    What a load of crap! (just had a look at their site).

    There is NOTHING about the software, and they STILL pretend to be based here in the UK (probably above the same ex pizza shop as Pamper, to whom they are related as sisters).

    Their site also has this little jem.

    Can anyone this CARELESS be trusted?

    If they REALLY still have a live Quicktender link, they are going to get LOADS of deposits tomorrow:D
  4. Jun 30, 2011
  5. Nifty29

    Nifty29 Dormant account

    Turn right, then right. then right again
    I'm not even going to try to read that.

    If you want help or comments at least make it legible please.
  6. Jun 30, 2011
  7. KasinoKing

    KasinoKing WebMeister & Slotaholic.. CAG MM PABnonaccred webmeister

    House-Husband and Casino Advisor
    Bexhill on sea, England
    I agree. Got to about line 4 when my eyes started to bleed, so I stopped.
    If people want our help they need to write a lot more coherently than that!

  8. Jun 30, 2011
  9. Casinomeister

    Casinomeister Forum Cheermeister Staff Member

    When posting complaints, please READ THE RULES concerning making these posts.

    As you can tell, you'll just piss off the membership with a poorly written diatribe.
  10. Jun 30, 2011
  11. mattsgame

    mattsgame Ueber Meister CAG webmeister

    Out Of Town
    No point in even trying to read this, Op that was pretty lazy and going about getting help the wrong way.

    I'm guessing they wont be back anyway as what the OP has done is write this up and copied and pasted it everywhere on any forum he could find.
    Its not the copying and pasting part that's entirely annoying, but taking 2 minutes
    to press enter to make some paragraphs.

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