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AC Casino (aka Always Cool Casino) won't pay

Discussion in 'Casino Complaints - Non-Bonus Issues' started by wayram, Sep 16, 2009.

    Sep 16, 2009
  1. wayram

    wayram Experienced Member

    Occupation:
    sales
    Location:
    Australia
    Deposited 50 with a bonus of 1277 with a 40x play through...read all terms and conditions and seeing it was new thought it wont hurt to put in 50 not expecting to reach the play through requirements and surprise to me i did,. The max cash out is 1 x bonus which is 1277.
    Tried to send in docs within their system without any success, so sent them manually and it was confirmed by support that they got them and would forward to accounts. Two days later got an email from accounts stating that docs must be sent via this link in which i sent them again. This occurred on the 2nd Sept and since then every time i contact support they say that they are waiting on docs or as they said yesterday they have got the utility bill and are now waiting on the other ID. I stated to them that all docs were on the same page which was sent etc. Yesterday support said that she would ask her supervisor about my case and email me shortly, which she didn't, supoort said tonight that it has been passed on to a supervisor. I am just wondering does the supervisor live on another planet or something, it should not take this long.
    I know i should only play at accredited casinos, but i have never had problems before with any casino accredited or not, so i guess there has to be a first time.
     
  2. Sep 16, 2009
  3. maxd

    maxd Complaints (PAB) Manager Staff Member

    Occupation:
    The PAB Guy
    Location:
    Saltirelandia
    Exactly which casino are we talking about here? Please give the URL.
     
  4. Sep 16, 2009
  5. coxwel

    coxwel Senior Member PABnononaccred MM

    Occupation:
    student
    Location:
    germany
    alwayscoolcasino is the name:p

    the second pamper outfit..



    cheers

    coxwel
     
  6. Sep 16, 2009
  7. wayram

    wayram Experienced Member

    Occupation:
    sales
    Location:
    Australia
    Thanks for that Coxwel....yes Maxd it is Always Coool Casino....do yo need my username or any other details ? thanks
     
  8. Sep 16, 2009
  9. wayram

    wayram Experienced Member

    Occupation:
    sales
    Location:
    Australia
    Sorry Maxd do you want me to post this in the pitch a Bitch section ?
     
  10. Sep 16, 2009
  11. coxwel

    coxwel Senior Member PABnononaccred MM

    Occupation:
    student
    Location:
    germany
    if you want maxd to assist you with your concern stop posting any details and submit a pab.



    cheers

    coxwel
     
  12. Sep 16, 2009
  13. maxd

    maxd Complaints (PAB) Manager Staff Member

    Occupation:
    The PAB Guy
    Location:
    Saltirelandia
    For the record: xhttp://www.onlinecasino.ac and xhttp://aconlinecasino.com (see also Jetset's excellent dig results on these guys here).

    @wayram : I only need your info if you plan on using our complaint service, the Pitch-A-Bitch (see Pitch-A-Bitch FAQ).

    But it's like coxwel says, if you do want to PAB then you need to stop posting about the issue here on the forums (again, see Pitch-A-Bitch FAQ).
     

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