Abracadabra, Grand Online, Golden Palace...


Dormant Account
Oct 27, 2003

I posted re: Abracadabra in 'ask the Meister'.

I feel the post now also belongs in here.

'I deposited $100 (not for any bonus) - played BJ a few sessions and cashed out about $250 up. But that was back in Sept, since when I have faxed numerous documents, sent many e-mails and even phoned CS - but still no payout nor agreement to do so.

Abracadabra have just paid up my winnings, less $10 (presumably some sort of charge for processing the cheque! - I'm in no position to argue, am I?).

It has taken from 26th Sept until now, a long list of e-mails, several phone calls and a number of live help sessions (via the web site of Grand Online - part of the same group it would seem) to finally see this through.

On the basis that Abracadabra casino is inextricably linked to Grand Online, Golden Palace, Aspinalls (where I have had a similar problem with lack of replies to e-mails etc), Flamingo & Goldnugget casino's, I would personally think twice before depositing with any of them.

Best of luck to all.
Infrequent play at thses casinos but have had good luck talking to CSRs about a problem.

Last payout from Golden Palace took 29 days.
They have always paid just slow.

(Message edited by two_card on November 28, 2003)
These casinos do require more ID then most, a liscence, credit/debit card and 2 utility bills, but once it has been sent in payments are recieved in 4-5 business days.
Well I took part in Aspinalls Thanksgiving promotions (deposited $100) and ...

Thursday, November 27, 2003 7:00 PM


We have received your withdrawal request for $829.00 to be sent via NETeller.

Your transaction request code is:


Please be advised that withdrawal requests have a 48-hour waiting period
(depending on your player rating) from the request date, as per our withdrawal
policy. Your withdrawal request will be displayed in 'Pending Withdrawals' under
the software cashier section until the day it is processed.

All withdrawal requests will be first credited to your credit cards, if
possible, up to the total original amount that was deposited with each credit
card. The balance will then be sent to you via NETeller.

The amount that banks allow us to credit back to your card may vary. As a
result, we credited back as much of your withdrawl as possible to the card used
to make the deposit.

All of our players need to provide certain information with their first cash-in
request. If you have already sent us the documents below, you do not need to
send them again.

Please photocopy the following documents and fax them to: 1-888-557-8851 to the
attention of the Security Department. You can also scan the documents, attach
them to your email and forward them to security@aspinalls.com

- Your credit/debit card (front and back)
- Your credit/debit card statement
- A valid photo ID (example: Passport, Drivers License, etc...)

If you do not have a credit/debit card please fax/scan, please forward the

- A valid photo ID
- The top part of your bank statement
- The top part of a utility statement (phone bill, electrical bill, etc...).

Should you have any questions or concerns, please do not hesitate to contact our
Customer Service Department. We are available 24 Hours a day, 7 days a week, at:
Outdated URL (Invalid)

Thank you,
Accounting Department

Sunday, November 30, 2003 7:03 PM


Thank you for playing at aspinalls.com!

We have processed your Withdrawal request, code CD00XXXXXX for a total of

Please note the following withdrawal details:

The total amount of $829.00 will be credited to your NETeller account.

The amount we can credit back to your credit card varies depending on your
issuing bank. As a result, we will credit back as much as possible to your card
and send the remaining amount by an alternate withdrawl method.

Should you have any questions or concerns, please do not hesitate to contact our
Customer Service Department. We are available 24 Hours a day, 7 days a week, at:
Outdated URL (Invalid)

Thank you,
Accounting Department

Dec 1 18:08 Ecashworld.com Inc.-Live - $829.00 USD Accepted
Just don't forget the stunts these crooks pulled and the money they stole and never paid three years ago.
I suspect the problem may be that you have accounts in many of their casinos.

In their defense--I had a very big win at Grand Online. They had a max payout of 4000 per week. My first payout took 4 days, and received the next payouts of 4000 each week like clockwork.
rj314 - Well done on your win and pay-out.

I have accounts with Abracadabra (played with no bonus and won), Golden Palace (played with bonus and lost & won) & Aspinalls (opened account but never played at all). As far as I know the only three I have in this group?? - assuming you mean casino's not software??

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