A wierd reply from a casino....

Nifty29

Dormant account
Joined
Jun 20, 2001
Location
Turn right, then right. then right again
Hey Gang

I signed up at a casino last tuesday, claimed the SUB, had a small win and cashed out. Ive been waiting patiently to be paid since then, and when I sent an email to their accounts department I received this as a reply:

its a company policy to review every single gameplay before we can approve it. (i.e. the withdrawal)

Now, given it was a slots-only bonus and I only played slots, what else is there to review? Surely the software (RTG) can tell them whether I played slots or not, and if I did then what is the problem?

ID docs and faxback were requested last Wednesday, which I duly submitted and had approved.

So my question to you.... do you think this is just a stalling tactic??

The other reason I'm annoyed is that because I deposited via MCard I could only withdraw via check, so had to make another $50 deposit via Neteller to be able to withdraw via that method...all of this almost a week ago...so they really have $50 of 'my' money as well as my winnings.

Im not naming the casino as I have contacted the manager and want to see what he says first, but the whole thing just seems ridiculous to me.

Just wondering if anyone else has run into this kind of thing.
 

chuchu59

gambling addict
PABnonaccred
CAG
PABinit
Joined
Sep 26, 2004
Location
SOMEWHERE IN ASIA
Nifty was using a bot all right but it was a bottle of wine and this smartass casino is trying to decipher whether he was under the influence of alcohol and if so, they can deny him his winnings.:D:D


If they took 10 seconds to review each of your spins, how long do you think this will take? Geeze. Ah, maybe 32RED could consider using this method and examine VWM's and Sjn's play at the 32RED slotmeister contest before they pay out.
 

[email protected]

Dormant account
Joined
Mar 31, 2009
Location
United Kingdom
Alot of operators don't allow withdrawals to Mastercard for a couple of reasons (I won't go into these, it's a business thing!).

Never used the RTG systems so wouldn't know what they have to hand, although if you've only played Slots with a Slots bonus then I'm sure you have nothing to worry about, just sit back, relax, crack open another bottle and wait for the winnings to reach you :)
 
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