Nifty29
Dormant account
- Joined
- Jun 20, 2001
Hey Gang
I signed up at a casino last tuesday, claimed the SUB, had a small win and cashed out. Ive been waiting patiently to be paid since then, and when I sent an email to their accounts department I received this as a reply:
Now, given it was a slots-only bonus and I only played slots, what else is there to review? Surely the software (RTG) can tell them whether I played slots or not, and if I did then what is the problem?
ID docs and faxback were requested last Wednesday, which I duly submitted and had approved.
So my question to you.... do you think this is just a stalling tactic??
The other reason I'm annoyed is that because I deposited via MCard I could only withdraw via check, so had to make another $50 deposit via Neteller to be able to withdraw via that method...all of this almost a week ago...so they really have $50 of 'my' money as well as my winnings.
Im not naming the casino as I have contacted the manager and want to see what he says first, but the whole thing just seems ridiculous to me.
Just wondering if anyone else has run into this kind of thing.
I signed up at a casino last tuesday, claimed the SUB, had a small win and cashed out. Ive been waiting patiently to be paid since then, and when I sent an email to their accounts department I received this as a reply:
its a company policy to review every single gameplay before we can approve it. (i.e. the withdrawal)
Now, given it was a slots-only bonus and I only played slots, what else is there to review? Surely the software (RTG) can tell them whether I played slots or not, and if I did then what is the problem?
ID docs and faxback were requested last Wednesday, which I duly submitted and had approved.
So my question to you.... do you think this is just a stalling tactic??
The other reason I'm annoyed is that because I deposited via MCard I could only withdraw via check, so had to make another $50 deposit via Neteller to be able to withdraw via that method...all of this almost a week ago...so they really have $50 of 'my' money as well as my winnings.
Im not naming the casino as I have contacted the manager and want to see what he says first, but the whole thing just seems ridiculous to me.
Just wondering if anyone else has run into this kind of thing.