A real low payout.

oyw7862

Quit Gambling
Joined
Jan 26, 2007
Location
AU
I done with casino splendido.
Sure, it has great C/S. But I do not want be a sole loser.
No more play there forever.
Anyone has different experience with this casino?
Please let me know.
 

paul02085

Dormant account
Joined
Jan 29, 2002
Location
USA
I just wanted to offer my condolences. That is a serious beating. Hang in there it will turn around eventually but ur right you may want to try another site.
 

oyw7862

Quit Gambling
Joined
Jan 26, 2007
Location
AU
thanks guys, I can take the lose. After all it is over 6 months.
I just feel a little bit strange, as I have been played so many MG.
The payout was never like that.
 

aka23

Dormant account
Joined
Jun 12, 2006
Location
Planet Earth
I'm sorry to hear about your loss, but it doesn't tell us anything of significance about the payout, or if the casino is fair. To estimate payout you need to at least need give information about wagering, and even better also give information about games played and bet sizes.
 

oyw7862

Quit Gambling
Joined
Jan 26, 2007
Location
AU
To answer the question:

My bet range is from 0.9 - 9.

Most of time I played T/S.

In my old post, I gave a sample, it was 3 days' playing in X'mas,

I did 15 K spin and over all pay out was 86%.

I mainly only play T/S in every MG casino.

Over this period of time, I did the same amount of betting in Alljackpots(Total deposit 20K) and 7 sultans(total deposit 24K).

The same playing, same cash out pattern, I was 6K ahead in Alljackpots and lost 10K in 7 sultans.

Sorry for my poor English, I can take the lost and keep playing without any problems.

I feel unfair because for that amount of money, I did not get enough playing time.

I have written to the casino, ask for excluding. The reason is not because I lose, but I enjoy poor playing time and also very little bonus.

I did not get 1 single % deposit bonus other than new player bonus. Their customer services are good but where is the bonus for a slot player?

In my last playing session, I deposit 2.1 K and play till my last cents gone, I only get less than 50 $ coupon point.

I feel I was treat so badly, why?
 

blackjackguide

Dormant account
Joined
Jul 17, 2003
Location
USA
I would definately contact support and have them give you some kind of comp. A $50 credit is upsurd. You should at least get a $1,000 comp.

Since you are a big player, you really need to find a casino with a really rewarding comp program.

Its amazing how some of these casinos don't know how to treat a good play. Wish you better luck in the future.

Justin
 

vinylweatherman

You type well loads
Joined
Oct 14, 2004
Location
United Kingdom
It was certainly "splendido" for me, I am 5K AHEAD, but this earned me a ban from all the promotions, so I quit playing. I am also similarly ahead at Roxy Palace, and also banned from promotions there. They do not seem to believe they will get it back by enticing me to deposit more during their twice weekly newsletter promotions.

Perhaps when I am banned from promotions at EVERY MG casino, I will consider which is the best for pure non-promotional play. The list will begin with 32Red, but I don't know who else will be joining it. (I may just give up playing online anyway, as without promotions, it is a sure loser because the comp point system is just so "crap" compared to land casino comps).
 

Zoozie

Ueber Meister
PABnonaccred
CAG
Joined
Dec 1, 2005
Location
Denmark
I am also banned at Roxy+Splendido with minimal information and my mails to CS was ignored(happened 2 years ago.). But it is never a good sign when CS ignores mail. (Besides I was never credited the last bonus I had fullfilled) I have been banned at several casinos, but this was one of the most ruthless ones I have experienced.

But I am surprised Splendido treats a 'whale' this way. They really have no clue about customer treatment and how to run a business. Amazing how stupid that is. You should never deposit there again if you ask me. There are casinos out there that will threat you a lot better.
 

oyw7862

Quit Gambling
Joined
Jan 26, 2007
Location
AU
Thanks guys.

I just say, It is just bad I select the wrong casino to play. The experience I learnt from this is that I should always play at big groups like FL and JF.

Besides the better payout you can also enjoy the bonus. It is so important that to a slot player, you have lower chance to win and the bonus is to balance it.

I went to play at splendido as it was the best new casino in 2006. But it really let me down. Hope they can change their mind that new player = good and existing player = who know who you are.

Good luck to every one:thumbsup:
 

parpol

Meister Member
Joined
Sep 3, 2007
Location
Italy
The experience I learnt from this is that I should always play at big groups like FL and JF.
Good luck to every one:thumbsup:
Jackpot Factory Group forever :thumbsup:.......All Slots & All Jackpots n1 ;)

Jackpot Factory is the only group where win or lose or give me almost always on Sunday evening on account of bonus money, sometimes 10 euros, sometimes 20 euros and 95 euros a time :D. I arrived a mail alerts from the "Italian manager" Luca L. I warn bonus (even after Withdrawals). :notworthy
 

vinylweatherman

You type well loads
Joined
Oct 14, 2004
Location
United Kingdom
I am also banned at Roxy+Splendido with minimal information and my mails to CS was ignored(happened 2 years ago.). But it is never a good sign when CS ignores mail. (Besides I was never credited the last bonus I had fullfilled) I have been banned at several casinos, but this was one of the most ruthless ones I have experienced.

But I am surprised Splendido treats a 'whale' this way. They really have no clue about customer treatment and how to run a business. Amazing how stupid that is. You should never deposit there again if you ask me. There are casinos out there that will threat you a lot better.
I had the same. CS lied about the reasons I was not receiving the newsletters, ranging from MY Email provider & spam filters, to a technical glitch. Indeed the first time I got "banned" I told them their explanation was impossible, since I HAVE no filters. The second time, they told me they were not running the promotions that week, and this lie was EASY to slot, as the newsletter can be accessed from the LOBBY!

I then dragged the truth from the Roxy rep here on the forum, who revealed that it was nothing to do with "technical problems", but a management bonus ban because I won too much. I STILL got the newsletters from Splendido though, but these also stopped when I hit a big streak to go 5K ahead. I had no need to drag the truth from CS or the rep this time, as I knew what the reason was, and I am sure I would have been spun tales about "spam filters" by CS all over again.

It seems they treat you like royalty, until you win, and then you get treated like $h1t. They can't even be bothered to tell the truth, and simply inform the player they are not getting any more offers because they have gone too far ahead.

For ANY player who hits big at this pair, and then has "technical problems" with receiving newsletters, don't bother with CS, you have been "bonus banned". This also shows how pointless their loyalty scheme is too, as I was about to hit Platinum when I hit the ban first.
 

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