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A question about bonuses and WR

Discussion in 'Online Casinos' started by SlotMonster, May 24, 2011.

    May 24, 2011
  1. SlotMonster

    SlotMonster SoftSwiss Representative webmeister

    Occupation:
    Manager
    Location:
    Somewhere in eternity
    Hello,
    I have a quick question about bonuses, multiple deposits and bonuses.

    If player deposits, let's say $100, receives $150 bonus, plays a little (wagers part of the bonus given) and then makes another deposit of $200 (WR for the bonus haven't met) - and then loses $250 (initial deposit + bonus) - should they still complete WR with $200 (2nd deposit)?

    Thanks for replies!

    Regards,
    SM.
     
  2. May 24, 2011
  3. Rhyzz

    Rhyzz Experienced Member

    Occupation:
    Online Gaming
    Location:
    United Kingdom
    Personally I would remove the bonus and let them play with the $200 they put in. You haven't lost the bonus, you made $100...why be difficult and hold them to T&C's of a bonus they have already lost? Remove the wagering!
     
  4. May 24, 2011
  5. rainmaker

    rainmaker I'm not a penguin CAG webmeister

    Occupation:
    -
    Location:
    -
    Technically yes. The 2. deposit will in most casinos probably have the WR attached (this happens automatically). And the WR from his 1. deposit must be completed before the player can withdraw his deposit / winnings (from second deposit).

    But, a good casino would have removed it when the player has lost his first dep+bonus.

    (Given him "goodwill" since he probably was in "good faith" when he did the new deposit)
     
  6. May 24, 2011
  7. SlotMonster

    SlotMonster SoftSwiss Representative webmeister

    Occupation:
    Manager
    Location:
    Somewhere in eternity
    Player could be very close to losing deposit+bonus, but thanks to additional $200 deposit could bet more and win more, and recover from losses.

    For example, he has $210 left ($10 from 1st deposit + $200 as 2nd deposit) and bets it all in one spin, and wins $420, increasing his balance. Should we still remove WR?
     
  8. May 24, 2011
  9. rainmaker

    rainmaker I'm not a penguin CAG webmeister

    Occupation:
    -
    Location:
    -
    I would not have removed WR in this scenario. He needs to loose his first deposit + bonus, and then I would have removed WR.
     
  10. May 24, 2011
  11. SlotMonster

    SlotMonster SoftSwiss Representative webmeister

    Occupation:
    Manager
    Location:
    Somewhere in eternity
    So, his balance should be equal or less than $200 before the next spin, right? :)
     
  12. May 24, 2011
  13. rainmaker

    rainmaker I'm not a penguin CAG webmeister

    Occupation:
    -
    Location:
    -
    Yeah, something like that. But if the player clearly has raised his bets after the 2. deposit, and used a mix of 1.dep/bonus and 2.dep then I would not have removed the WR.

    If he deposited with the intention to bet higher before WR was completed, then just keep the WR there. His own fault :)
     
  14. May 24, 2011
  15. aceking123

    aceking123 Ueber Meister CAG PABnononaccred MM

    Occupation:
    chippy
    Location:
    uk
    10 pound plus bonus = not met wagering if the guy had zero balance then made a deposit little you can do , but as your saying theyve made another deposit on top of unplayed funds ( bonus funds ) then the wagers carry on until time he reaches wagering requirements or busts out )
     
  16. May 25, 2011
  17. jod5413

    jod5413 Is That Better?

    Occupation:
    having a good time doing anything
    Location:
    somewhere on the planet
    I don't take many bonuses but I think this is a bad example about a bonus. Few people do not know about the play through on a bonus. To add more of their cash when they still have bonus requirements to fulfill seems dumb to me. And, if I was dumb enough to add my funds to a balance with bonus still attached, I deserve to still have to make the rest of the bonus demands before I can withdraw any funds.

    There are so many different stories about bonus, bonus abuse, bonus and how they work. It seems to me that bonuses should be quite straight forward with their rules. But, from all the problems we read about them here, I guess they are not so easy to decipher.
     
  18. May 25, 2011
  19. ShayDrew

    ShayDrew Quit Gambling

    Occupation:
    Manager
    Location:
    New Zealand
    Or what would be easier would be easier is if you went to the cashier and it had a message that said "You still have playthrough of XXX" on the bonus you took etc etc - please complete this before making a deposit.
     
    1 person likes this.
  20. May 25, 2011
  21. SlotMonster

    SlotMonster SoftSwiss Representative webmeister

    Occupation:
    Manager
    Location:
    Somewhere in eternity
    I was thinking about the same and almost sure we will implement it in the nearest future. :thumbsup:
     
  22. May 25, 2011
  23. Repro

    Repro Dormant account PABnononaccred PABnonaccred

    Occupation:
    Financial
    Location:
    Netherlands
    I agree.

    Always play out a bonus before making another deposit. This way you can always be sure there is no WR left and you know exactly what you can withdraw later.
     
  24. May 25, 2011
  25. chuchu59

    chuchu59 gambling addict CAG PABnonaccred

    Occupation:
    EXECUTIVE
    Location:
    SOMEWHERE IN ASIA
    i dont think the wrs should be removed. the player could make new deposits of any amounts and mix play eg table games. you cant use your discretion everytime otherwise it could lead to arguments.
     

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