A problem I have never encountered before in years of playing!

camdenal

Dormant account
Joined
May 31, 2007
Location
London
Bit of a strange one this :confused:


Was playing blackjack at Everest Casino (Grand Virtual Software). Had a $150 bet down, and was dealt either A7 or A8 vs dealers 6.

Before I acted, I was cut off from the casino. My connection seemed fine with other applications, but was cut off from the casino.

When I loaded it back up, the $150 had just dissapeared and I can find no way to complete the hand. I have sent a few emails to Everest but am yet to get a response.

Has anyone else ever found this problem at Grand Virtual Casinos? Is there an easy way to restore old bets that I cant find :confused:
 

Pinababy69

RIP Lisa
Joined
Oct 15, 2004
Location
Toronto, Ontario - Canada
Hi Camdenal, welcome to the best forum on the net. That is weird. I take it Grand Virtual doesn't have a play history that you can check....like MG's Playcheck feature? In any event, there is a Grand Virtual rep here at CM. Here is the link to his/her profile....just click on send a Private Message and hopefully they can help you get this resolved.

https://www.casinomeister.com/forums/members/
 

camdenal

Dormant account
Joined
May 31, 2007
Location
London
Thanks :)

And thanks for the quick reply! :notworthy

I was trying to find a playback thing, I can only seem to find the history of transactions tho. I will give it another thorough searching when get to the computer tomorrow and then if still cant figure it out willl contact the rep, thanks!!
 

indievertigo

Dormant account
Joined
Mar 7, 2007
Location
Dundee
Sometimes hands don't instantly re-appear after a crash, you gotta play a few and then 4 or 5 hands down the line up pops the lost hand. From my experience anyway.
 

camdenal

Dormant account
Joined
May 31, 2007
Location
London
Quick update!

I PM'd the representative here and she was extremely helpful :notworthy

The game was meant to be restored automatically on the software, but I wasnt able to get it (I am not sure if this is because of the delay problem mentioned above, or because I made an error in loading up the game or something else!).

The forms I filled in to try and contact customer services I think had an error in them, so there replies were bouncing. I think I put .com on the end of my contact email instead of .co.uk :eek: I keep on doing this recently out of habit as I juust changed email, and I abologise a lot for making this error Everest !

Everest were unable to restore the bet, as hands are only stored for 2 days, and because of my mistake on the form I found out too late. However Everest have restored the original bet amount ($150) to my account.

After problems at other casinos it is very refreshing to have excellent and fast support from a casino!

A big thumbs up to Everest Casino from me :thumbsup::notworthy

Alice
 
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