I am playing online for about 12 years. I really like to play..and of course never decline any winnings! I never had really big issues with the many different casinos I played...until today...
I am playing on this casino for about 4 weeks. No big winnings in the beginning until last week. I made a 50€ deposit and....the fun started...playing low in the beginning the game I played went crazy and soon afterwards I was betting 10€ per spin ..then the slot went even more crazy...and few hours later I had a winning of 1k and decided to withdraw...but as many times I changed my mind and got the money back to play more....Well I actually did this several times. Yes, I have many bad memories doing this in the past with the result of losing everything. Not this time.....my balance went up to about 5k and I did withdraw in total 2k. Then problems started with the verification of my account. It took a while and not until yesterday I received the message that my account was successfully verified and I should receive within 2 days an email when to receive the money. Everything good I thought and before I received their email I kept on playing with the remaining money in my account and guess what...the slot went crazy again and soon my balance was over 20k. I switched a few times the slot but went back again to my lucky one. And yes it kept on going crazy. I thought this must be my lucky day and I raised the spins bet up to the maximum of 100€. Soon afterwards my balance was 45k. I thought maybe it’s time to stop but I couldn’t because I had the feeling that there was more. And there was. I hit a big winning....and my total went up to....92k. At that time I had no message back from the casino about the outcome of the verification. I regret very much now that I didn’t stop playing. I played down to 20k....and went on. Another big hit followed and I was back on 60k. Of course you guess right...I kept on playing and lost ..and stopped at 17k. I said to myself it’s time....and still a very good profit considering that I only deposit 50€. Soon afterwards a nightmare started. Today I received an email from the cashier writing me that my 2k pending withdrawal was canceled as well my my 17k balance money. What the heck I thought. They just mentioned that it was because I played bets with 10€ per spin with bonus money and according to their terms only 5€ is allowed. I never experienced an issue like this...But one thing I was sure of...I played all the time with real money. Yes I received in between 2 bonus’s because I reached a higher VIP level. One thing I was sure of is that this casino let you play real money first. So after all nothing wrong and rechecked the terms were it is written. I contacted via chat an agent and tried to explain....no ear...The just keep on mentioning that I bet too much on my bonus money. The odd thing is that I checked once my account after receiving an extra level bonus. At that time I had 55k in my account so didn’t worry about it. Few hours later I checked again and wondered why the bonus was gone while I kept on playing with real money. Unfortunately they have no VIP managers over weekends. I decided to write an email about this and few minutes later they replied that my account was checked again by the finance department and their decision was final...Basta....no words about my arguments.....
yes, I will contact my VIP manager tomorrow...and wait to see what he says ....until then I decided not to mention the name of the casino.
if any of you had the same experience or can advise me what to do....please....meanwhile I will try to stay....calm..
I am playing on this casino for about 4 weeks. No big winnings in the beginning until last week. I made a 50€ deposit and....the fun started...playing low in the beginning the game I played went crazy and soon afterwards I was betting 10€ per spin ..then the slot went even more crazy...and few hours later I had a winning of 1k and decided to withdraw...but as many times I changed my mind and got the money back to play more....Well I actually did this several times. Yes, I have many bad memories doing this in the past with the result of losing everything. Not this time.....my balance went up to about 5k and I did withdraw in total 2k. Then problems started with the verification of my account. It took a while and not until yesterday I received the message that my account was successfully verified and I should receive within 2 days an email when to receive the money. Everything good I thought and before I received their email I kept on playing with the remaining money in my account and guess what...the slot went crazy again and soon my balance was over 20k. I switched a few times the slot but went back again to my lucky one. And yes it kept on going crazy. I thought this must be my lucky day and I raised the spins bet up to the maximum of 100€. Soon afterwards my balance was 45k. I thought maybe it’s time to stop but I couldn’t because I had the feeling that there was more. And there was. I hit a big winning....and my total went up to....92k. At that time I had no message back from the casino about the outcome of the verification. I regret very much now that I didn’t stop playing. I played down to 20k....and went on. Another big hit followed and I was back on 60k. Of course you guess right...I kept on playing and lost ..and stopped at 17k. I said to myself it’s time....and still a very good profit considering that I only deposit 50€. Soon afterwards a nightmare started. Today I received an email from the cashier writing me that my 2k pending withdrawal was canceled as well my my 17k balance money. What the heck I thought. They just mentioned that it was because I played bets with 10€ per spin with bonus money and according to their terms only 5€ is allowed. I never experienced an issue like this...But one thing I was sure of...I played all the time with real money. Yes I received in between 2 bonus’s because I reached a higher VIP level. One thing I was sure of is that this casino let you play real money first. So after all nothing wrong and rechecked the terms were it is written. I contacted via chat an agent and tried to explain....no ear...The just keep on mentioning that I bet too much on my bonus money. The odd thing is that I checked once my account after receiving an extra level bonus. At that time I had 55k in my account so didn’t worry about it. Few hours later I checked again and wondered why the bonus was gone while I kept on playing with real money. Unfortunately they have no VIP managers over weekends. I decided to write an email about this and few minutes later they replied that my account was checked again by the finance department and their decision was final...Basta....no words about my arguments.....
yes, I will contact my VIP manager tomorrow...and wait to see what he says ....until then I decided not to mention the name of the casino.
if any of you had the same experience or can advise me what to do....please....meanwhile I will try to stay....calm..
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