Your Input Please A nightmare the casino took my 19k account balance

Hkaris

Newbie member
Joined
Jan 26, 2020
Location
France
Harry, well my name is actually Harry too....in their terms is also...
1.16 When a player receives a bonus and starts playing, he will first start playing using his real money balance, followed by the bonus money balance.
This means “followed” ...as not until finishing real money.
They never respected besides ....they jump in any bonus they want and make it active without knowing while you are playing...isn’t this a solid argument against them?
 

Hkaris

Newbie member
Joined
Jan 26, 2020
Location
France
I tried to make a complaint but then it’s connected to the website...without my login...no way to post a complaint why?
 
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Harry_BKK

Dormant account
Joined
Dec 18, 2014
Location
Balcony
Harry, well my name is actually Harry too....in their terms is also...
1.16 When a player receives a bonus and starts playing, he will first start playing using his real money balance, followed by the bonus money balance.
This means “followed” ...as not until finishing real money.
They never respected besides ....they jump in any bonus they want and make it active without knowing while you are playing...isn’t this a solid argument against them?

Bonjour Harry :)

Yes, the terms are purposely convoluted so they can always find some reason to confiscate. Term 1.22 trumps in this case 1.16, I am sure they will say that.

And yeah, sorry that you found out in this way. The group is known to, among other stunts, sneak in small bonus amounts into accounts of players who won big or have a large balance. Hardly anyone will see it as it is often just a few EURO.

If you google Danguad Ltd Casinos Complaints, you will find lots of similar complaints and they never paid up. They changed to Mountberg Ltd recently, probably their 100th company name, others are MYEG, Gammix, Netagame.... take your pick. :D
 
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Hkaris

Newbie member
Joined
Jan 26, 2020
Location
France
My complaint was rejected by AG. They want proof that I did play bonus while I should still play real money....of course I cannot proof...they are nowhere visible...nor to find... I am really disappointed:-((((
 

Hkaris

Newbie member
Joined
Jan 26, 2020
Location
France
Update,
As I posted before AG rejected my complaint because they want the transaction log of my playings. Well this is the thing, I asked many times to Montecryptos to give me the information but they don’t want. I can go back into my paying history until 500 pages..afterwards it’s blocked and guess what....this is the concern period. Surprisingly they showed up in the thread on AK...but didn’t came up with any proof....just few words. One more time I asked them for the transaction log with a screenshot of my trouble with the logs and then they sent me an email today...

Hello,

Thank you for contacting our support team and providing us with a screenshot.

We really wish we could help you more, but the decision of our Finance Team is final and will not be reviewed. Let us know if you need further assistance, please.

Best Regards,
MonteCryptos Casino
 

Hkaris

Newbie member
Joined
Jan 26, 2020
Location
France
Apparently nothing is definitely like they wrote...after writing an email back they sent me...
Dear H,
Thanks for contacting to our Casino,
Hope this email finds you well,

Regarding your last email, We would like to inform you that your case has been forwarded to the relevant department, they will check on this and contact you back via email with further information as soon as is possible, if you need further assistance please do not hesitate to contact us, we are available for you Outdated URL, have a nice day;

Best Regards;
 

Harry_BKK

Dormant account
Joined
Dec 18, 2014
Location
Balcony
Apparently nothing is definitely like they wrote...after writing an email back they sent me...
Dear H,
Thanks for contacting to our Casino,
Hope this email finds you well,

Regarding your last email, We would like to inform you that your case has been forwarded to the relevant department, they will check on this and contact you back via email with further information as soon as is possible, if you need further assistance please do not hesitate to contact us, we are available for you Outdated URL, have a nice day;

Best Regards;

I wouldn't get my hopes up, that looks like the usual tactics to keep you quiet because you can't say now they don't do something.

In fact, they just leave your email on the side and give it a date marker for the response, let's say in 7 days, then one of the agents will have a pop-up on his screen to answer you by saying something like:

"Sorry we have looked into your case again but no changes in our decision. Contact us again if you need further assistance."

They will keep you going like that until you finally give up.

I hope I am wrong but this is the usual trail these casinos are taking. :(
 

Hkaris

Newbie member
Joined
Jan 26, 2020
Location
France
I just want to put on as much possible pressure...it seems that according to EU laws I have the right they supply me with the concerned log info
 

Harry_BKK

Dormant account
Joined
Dec 18, 2014
Location
Balcony
I just want to put on as much possible pressure...it seems that according to EU laws I have the right they supply me with the concerned log info

They are registered in Curacao, so I'm afraid the GDPR or EU laws won't be their main priority.
 

Hkaris

Newbie member
Joined
Jan 26, 2020
Location
France
It seems that according to GDPR legislation they are obligated to supply to supply
EU players the information
 
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Hkaris

Newbie member
Joined
Jan 26, 2020
Location
France
AG informed me that in case montecryptos doesn’t supply and transaction log info they will accept my complaint because of this...
 

Hkaris

Newbie member
Joined
Jan 26, 2020
Location
France
Well, AG got many issues between players and casinos solved...
After one more delay tactic from the casino AG finally agreed and publish the complaint last night ....let’s see where Montecryptos is coming up with!
 
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