A letter to the casinos

steinhaug

Senior Member
Joined
Feb 21, 2006
Location
Norway
After wagering at casinos and losing a fortune the last yeays I just felt like sharing some thought to you - the casinos. Whenever I lose over a period of time I always kindly ask the CS for a manager bonus to feel warm and welcome in the casino, and usually this is met with a bonus - since after all - I am an overall loser and you have no ways of pleasing me except credits anyways.

So, what's the point here. Well, we all know that you want customers. You want people wagering, you have a house edge, and therefore you want me spinning those wheels since I will be a loser in the end most likely. (sure I can have fun during the stay, but you get my point).

The problem, say I should be so lucky that I accually win. Like I did a few weeks ago in Red Flush. (I onlu mention this since this forum already knows this, I made a thread on my great win). I also know that the policy is pretty much alike, which is why I post here.

When asking CS for a little manager bonus to keep my interest since I deposited 1K after the win without more cashouts I get the expected answer taht because I won I don't get any more manager bonus. That is - between the lines - I would - however I need to lose more than I have taken out...

For me as the player - this tells me one thing. Why on earth would I want to continue wagering at Red Flush now that I already won? Say I deposit another 1000 dollars and up the wager, I have nothing to get back. If I play at whatever other casino I can atleast ask for some bonus. What if I deposit 4K? I would still not get any bonus from Red Flush, however all other casinos would happily give me some.

Needless to say, unless I win lot's at another casino I have no business in depositing at Red Flush anymore given I won. This is to me a sad reality, and I cannot really understand why a casino would have this policy? By giving me a little bonus, I would be happy and keep wagering, which would result in losing most likely like other players. Why is this a problem?

I rest my rant!
 

Casinomeister

Forum Cheermeister
Staff member
Joined
Jun 30, 1998
Location
Bierland
Or....just don't use bonuses. I'm relatively bonus free since 1998 and lovin' it :p

Never have to be bothered with wagering requirements - can play any game I want any way I want. Never had to bitch and moan with a PAB :D

And I never feel jilted or ignored by a casino because they don't offer me a special bonus. I don't care - and they know it! :p
 

bonustreak

Senior Member
webmeister
Joined
Nov 18, 2004
Location
Home Office
I am like you Meister on not taking a bonus. I like to have control of when and the amount that I can cashout. :thumbsup:
 

BingoT

Nurses love to give shots
Joined
Dec 16, 2004
Location
Hartford,Ct
Some people just love them bonuses.I prefer No Bonus.If I make a deposit I know I can cash-out any time or day.
If you feel that lucky and you know your going to hit something great the bonus is all good.
Some people live by them & some don't
Just like at Vegas Sky I hit one for $900.00 so that made me close to the requirement I needed & cashed out that $152.00 max on that bonus offer.that they have.
 

Luigi810

Dormant account
Joined
Aug 16, 2008
Location
Philadelphia
I stopped using bonuses after I played 140,000 at a casino, asked for a free chip, they gave me $25.00, I won 4,000 with it and they never paid me my money, they said I could cash out $25.00, how would that make anybody feel??:mad:
 

RobWin

closed account
Joined
Apr 24, 2004
Location
A Vault!
I stopped using bonuses after I played 140,000 at a casino, asked for a free chip, they gave me $25.00, I won 4,000 with it and they never paid me my money, they said I could cash out $25.00, how would that make anybody feel??:mad:

Luigi, what casino was that ??
 

GGW Laurie

Paleo Meister (means really, really old)
Joined
Jun 16, 2006
Location
In the Beautiful South !!
when i make a fresh deposit, i will never take a bonus with it now , on the other hand if i have spent X amount of dollars and i consider myself to be a regular customer of good standing at that casino ,you can bet your butt im going to ask for a freebie, when i have lost a great deal of money and they have earned my custom, i see nothing wrong in asking for it...................laurie
 

jas2587

Ueber Meister
Joined
Apr 25, 2006
Location
FL
I don't take bonus's unless they force it in your account when they do that I email an ask for it to be removed sometimes they do sometimes they won't remove it if they don't I never deposit there again

I have never ever asked for a freebie no matter how much I have won or lost they don't owe us a darn thing that would be like asking your electric company or car loan hey I have paid 11 months in a row now let me have the 12th month free

or the grocery store hey I buy here all the time let me have a free ride

nope just not in me

but hey thats me

Cindy
 

GGW Laurie

Paleo Meister (means really, really old)
Joined
Jun 16, 2006
Location
In the Beautiful South !!
I don't take bonus's unless they force it in your account when they do that I email an ask for it to be removed sometimes they do sometimes they won't remove it if they don't I never deposit there again

I have never ever asked for a freebie no matter how much I have won or lost they don't owe us a darn thing that would be like asking your electric company or car loan hey I have paid 11 months in a row now let me have the 12th month free

or the grocery store hey I buy here all the time let me have a free ride

nope just not in me

but hey thats me

Cindy
paying ones car payment, light bill and living items(grocerys) are are not the same as online gaming,when asking for a freebie imo , online gaming is entertainment with the chance to cashout if you are lucky, its no different from a b/m casino, they will send you offers, rooms, comped meals, ect. the only difference is you see these people that pay you at a b/m face to face when they pay you right on the spot, so if i spend alot at a online casino and have had a bad run, yes i will ask for a free comp, but hey thats just me...............laurie
 

chuchu59

gambling addict
PABnonaccred
CAG
Joined
Sep 26, 2004
Location
SOMEWHERE IN ASIA
Does this mean that we should continue playing that we regularly lose at in the hope that we might get a free chip since we are losers there while at the ones we have luck at will probably not succumb to your pleas. I wouldnt agree with this totally. While there may be a few casinos who will throw you a free chip or two because you have had horrendous sessions, gamblers are by nature superstitious and only play at slot/casinos which they feel will give them a run for the money or in other words where they are lucky at.

If I am unlucky at one place, I might also ask for a free chip given my bad luck there. But if I do manage to get anything from such a free chip, I cash out immediately and wont return for quite some time and regard the withdrawal as sort of a cashback. Come to think of it, there are many casinos who give regular cashback on losses some up to 15% monthly. Wouldnt that be better than any requests for free money?
 

classymom

Dormant account
Joined
Aug 2, 2007
Location
Port St lucie Florida
There are a lot of Companies that throw freebie's to good customers ( ex. on my husbands 15 haircut @ his barber he gets a free cut) I don't think anyone should expect freebies but I think its good business practice to keep " valued" customers happy. JMO
 

GGW Laurie

Paleo Meister (means really, really old)
Joined
Jun 16, 2006
Location
In the Beautiful South !!
There are a lot of Companies that throw freebie's to good customers ( ex. on my husbands 15 haircut @ his barber he gets a free cut) I don't think anyone should expect freebies but I think its good business practice to keep " valued" customers happy. JMO
thats what i was trying to imply classy:thumbsup:i very rarly take a bonus when i play with my own money, hardly ever, but when you have been a valued customer at any certain casino and you have had a run of bad luck, whats the harm of asking? i would never just deposit a few times and then go and ask but if i have been a loyal customer and they know im a good depositing player and i have been on a bad run, i will ask them this, " i have made so and so deposits this week, or today, what can you do for me?" i have recieved some nice bonuses or free chips to play on and was able to cashout. there is a huge difference between being a bonus/ chip abuser and a depositing valued customer imo but even your better casino's wont do anything if you dont ask and bring it to their attention..........................laurie
 

Jasminebed

Game old gal
Joined
Mar 13, 2008
Location
Ontario
Customer Retention

I have never asked for a free chip from any casino. I use what is offered me usually, and I do expect comps for play as per a casino's loyalty program.

I recently opened a VegasSky account and played the $38ND bonus they offered. Livechat operators were helpful, and I sucessfully completed the WR. They were helpful afterwards in making my withdrawal, and informed me that if I took a bonus with my confirmation deposit, I would be subject to WR, but that I could deposit and withdraw without taking a bonus. I was requested security documents. When I did not have government issued ID with my address, they requested a photograph of me holding my ID, and responded to my email promptly. After their receipt of my documentation, they paid to my Moneybookers account within hours, not the 2-5 business day time frame I was told to expect.

I do not have a flatbed scanner, nor a working printer, and with having to have a photograph taken as well, it was a while before I got everything together. I was aware that according to their Terms and Conditions, no bonus offers are made while a withdrawal was pending.

This was the first time I have ever been asked for ID for a cashout, but I have no problem with their policy, and knew this day would come eventually. Any delay in receiving this cashout was on my end.

Now you would think this would be the very next Rival I would deposit at, given that I have already met the identification requirements.

There is now a Reload Bonus for slots in my cashier of 100% match, without a 15X WR deposit plus bonus. This is difficult enough to meet, but there is 4X deposit MAX CASHOUT.

Now, does this casino believe I am luckier that most people just because I won once? Or that I psychically know what slot is going to "hit"?

Now, this bonus offer is subject to general terms and conditions as well. In order to view these, I have to go to the website, as there is no link from the casino software. This is standard at most casinos and platforms.

From Promotional Terms and Conditions:

2nd Deposit - 100% Bonus up to $200FREE

Receive a 100% FREE Play Bonus on your Second Deposit at the casino.

Maximum bonus for your Second Deposit is $200.

For Example:
Deposit $50 , Play with $100 ! your minimum wager is $1500
Deposit $100 , Play with $200 ! your minimum wager is $3000
Deposit $200 , Play with $400 your minimum wager is $6000

Bonuses will be INSTANTLY credited to your account.

This play bonus may not be combined with any other play bonus unless otherwise stated.

In the interest of fair gaming, we ask that you wager a minimum of fifteen (15) times your play bonus plus deposit (15 x (bonus + deposit) before requesting a withdrawal. This is a SLOTS ONLY BONUS so all wagers on any games which are not slots will not be taken into account and will be removed before processing a withdrawal.

My first deposit was taken without a bonus, so my next deposit would be my second. No where does it say that there is a Max cashout of 4X deposit.

But, there is another clause as well under GENERAL BONUS TERMS AND CONDITIONS:

6. Following the redemption of a bonus, if the player wishes to make a withdrawal which is greater than their deposit, they must have an amount greater than the sum of the deposit + bonus. For example, if a player makes a purchase US$100 and receives a bonus of US$100, then requests a withdrawal of US$170, this will result in US$170 being returned to the player's casino account. The player will only be able to withdraw again once their balance either exceeds US$200 or when the promotion is removed.

I was actually aware of the above clause from having previously read the Terms and Conditions prior to signup. So not only do I have to wager my deposit plus bonus 15X, I must at least double my money. I could live with this, if I was not restricted to a max cashout of 4X my deposit. We are not talking a free chip here, but MY MONEY. I will not be taking advantage of this bonus when I have offers from other Rivals with the immediately above clause and the same WR but no Max cashout ceiling.

VegasSky owes me no promotions. Although the terms for the First 4 Deposit bonuses are clearly stated on the website, they include the catch all clause:

12. The management reserves the right to disqualify certain countries or individual players from promotional offers. Promotional offers via email, telephone or mail are extended only to the player whom the correspondence is addressed.

VegasSky does not seem to have a rep here, so I will email support a link to my posting in this thread, not because I am asking for anything special, but I am hoping they will present me with the Match Deposit offers as posted on their website, and not invoke clause 12 above. It does sound from other posts like they are trying to do a good job, and I have been happy with the support I have received to date.

A casino will not recoup a payout by failing to offer its customers as good a deal as they will get from a competitor. It is not like some slot players are more "skillful" than others.

I would also like to point out that I played after meeting WR, including dropping below max cashout from the free chip and thereby risking my own funds, before bouncing back to max cashout, and garnered no comp points for this play, or the play of the non-cashable part of my win above the max cashout.

It requires a lot of effort to attact new customers. I would think it is easier to retain them by making offers not overly advantageous to players, rather than make a competitor's offer more attractive.
 

RobWin

closed account
Joined
Apr 24, 2004
Location
A Vault!
I recently opened a VegasSky account and played the $38ND bonus they offered.

There is now a Reload Bonus for slots in my cashier of 100% match, without a 15X WR deposit plus bonus. This is difficult enough to meet, but there is 4X deposit MAX CASHOUT.

My first deposit was taken without a bonus, so my next deposit would be my second. No where does it say that there is a Max cashout of 4X deposit.

It's listed on the bonus coupon itself in the cashier, I have the same one but it is a ridiculous coupon if you ask me and I would never ever play with one where I had a max cashout...:eek2::rolleyes:
 
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Jasminebed

Game old gal
Joined
Mar 13, 2008
Location
Ontario
Thanks Rob. I am not complaining that it was unclear. Although that there is a minimum cashout of deposit plus bonus after meeting WR is well buried back in the General Terms and Conditions from the website.
 

Casinomeister

Forum Cheermeister
Staff member
Joined
Jun 30, 1998
Location
Bierland
I read OP's rant to mean he wanted a freebie after a big loss - not a match bonus.
Sure - but is there really such a thing as a freebie in online casinoland?? :D
 

spearmaster

RIP Ted
Joined
Jan 12, 2001
Location
Heaven
Don't forget that, in general, you don't get bonuses at land-based casinos, unless you've played there for some time. All you get are comps.

In an online casino, you get comps AND bonuses. Now I understand where someone might play at some casino where they might get more bonuses - but if these bonuses are being given to you because you've lost a lot, you ought to think twice about playing at all.

A good casino SHOULD comp or bonus someone based on their amount of play, period, regardless of whether they won or lost. Losing should not be a criteria for a bonus - and winning should not be a reason for not giving a bonus.

That being said, I don't ask for bonuses anywhere. I do not believe in this mentality because I think if you've reached this stage, then you need to rethink your reasons for playing online.

I've not played online since just after the UIGEA was enacted - and while I miss it, I'm not about to go looking for reasons to play again. But Simmo can tell you that I do play in Macau, and I keep losing my ass because he doesn't know how to choose good machines ;) But the actual availability of comps may be responsible for me losing more money - so imagine what it would be like if they started giving me other bonuses as well.

I did get a first-class ferry ticket back to Hong Kong though ;)
 

RobWin

closed account
Joined
Apr 24, 2004
Location
A Vault!
Don't forget that, in general, you don't get bonuses at land-based casinos, unless you've played there for some time. All you get are comps.

In an online casino, you get comps AND bonuses. Now I understand where someone might play at some casino where they might get more bonuses - but if these bonuses are being given to you because you've lost a lot, you ought to think twice about playing at all.

A good casino SHOULD comp or bonus someone based on their amount of play, period, regardless of whether they won or lost. Losing should not be a criteria for a bonus - and winning should not be a reason for not giving a bonus.

That being said, I don't ask for bonuses anywhere. I do not believe in this mentality because I think if you've reached this stage, then you need to rethink your reasons for playing online.

I've not played online since just after the UIGEA was enacted - and while I miss it, I'm not about to go looking for reasons to play again. But Simmo can tell you that I do play in Macau, and I keep losing my ass because he doesn't know how to choose good machines ;) But the actual availability of comps may be responsible for me losing more money - so imagine what it would be like if they started giving me other bonuses as well.

I did get a first-class ferry ticket back to Hong Kong though ;)

LOL...Blame it all on poor ole Simmo huh...:D
 

cynthial

Boo
Joined
Oct 9, 2006
Location
Albuquerque
But Simmo can tell you that I do play in Macau, and I keep losing my ass because he doesn't know how to choose good machines ;)

:lolup:


I can't understand why you even allow him to hang out with you. Is it a charitable thing like the Big Brother Program? :p


(derail over, could not resist)

Hahahahahahhaha, Rob could not resist either. Easy target, eh Rob?
 
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