New Casino Rep A familiar face, less familiar brand? I’m now representing Lottomart!

Mark_Lottomart

Accredited Casino Representative
Joined
Feb 8, 2022
Location
Gibraltar
@Mark_Lottomart

Hi Mark.

Maybe you could do something to sort this out...?

I deposit weekly and every week, a day or so, after my deposit. I receive an email saying I have free spins in my account.
But when I log in to claim them. I get this popup

View attachment 165986

It's been happening for a couple of months now. I have emailed support on a couple of occasions, and the spins were added.
Although, when I emailed last week. I didn't even get a reply, never mind any free spins.

I don't always have the time or inclination to email support every week, since it is only a few freespins (although I have done well on occasions from the proceeds of a few free spins), but they might be more important to other players, who might be having the same problem.
Hey Brian, sorry about this, I'll try and get to the bottom of it. Could you please be so kind as to PM your email address please?

Many thanks,
Mark
 
Lottomart is an Editor's Choice casino at Casinomeister®

slot_zombie

Senior Member
Joined
Jul 25, 2014
Location
UK
Yeah I got that too. Although I don't care much about the spins so I didn't contact support ,(no need for any action on my account, Mark).
 

aceking123

Paleo Meister (means really, really old)
Joined
Mar 4, 2008
Location
uk
A few things to consider whilst playing here ( from my Mrs)

Seems a smooth site, no lag,all good, deposit bonus slightly weird as the small percentage comes from it but ties you in to max bet of £5 quid. So if you was to bet on live games trying out all the games it will restrict you to £5.

Although you may have more cash funds available.

The overall percentage is very small on the bonus so she said its hard to gauge how your really doing with wagering & again different games contributed differently. So best avoid the bonuses.

She ran into a game problem on super bar x slot to which hasn't been paid out, the bonus round has vanished but according to her it was over £224 but hasn't been applied to her account ( Mark has been informed) still awaiting outcome.

Another sticky point was, she had some ten free games at top of page earned from playing some slot, she hadn't used them but went over to live games placed her bet number 6 came in on £6 plus £1 split ( no payment ) she applied same bet again same thing same number came in, nonpayment, the system had rejected the bet because it was over £5. Again the free spins had not been used,so why would this affect her bets when she didn't have any bonuses being used.

Live games again bets rejected for no reason.

Some screen shots have been done, but overall she said it was a good site after a day of testing it, a few bumps but let's see how they get sorted, I shall ask her when she has been updated.

Considering I said to give it a go due to Mark being there)

Update.
Payment of withdrawal done within 24hrs & zero hassle back to her card, so that's good news. Seems fair to me)
 
Last edited:

Mark_Lottomart

Accredited Casino Representative
Joined
Feb 8, 2022
Location
Gibraltar
every time i get a text about free spins they never work unfortunately and i’ve gotta go to chat for them i get a error message every time
Thanks for the feedback Kenny, I hope that we can improve this moving forward, our dev team are investigating. If you’d like me to look at your account specifically then please PM your email or username.

Thanks
Mark
 

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