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Slow Pay 99 SlotMachines, Looks like they do not want to pay

Discussion in 'Casino Complaints - Non-Bonus Issues' started by Faina12, Sep 27, 2011.

    Sep 27, 2011
  1. Faina12

    Faina12 Dormant account

    Occupation:
    Retired
    Location:
    Evans. GA USA
    CASINO: 99 Slot Machines

    Phone Number: 877-676-1504
    e-mail: This email is not visible to you.


    User Name: *snip*


    *snip*

    On September 9, 2011 I decided to play at the 99 Slot Machines Casino.
    This is a RTG casino! I had played here before and never won anything.
    I deposited $100 and got a 250% bonus which I lost very quickly. So, I
    decided to try it again. I again deposited $100 and got a 250% bonus. You
    could get this same bonus many times. To qualify to cash out you had to
    play through 40 times. So after playing for a long time I checked with online
    chat about how much I had left to go on my play through. I was told that I had
    met the play through requirements and could cash out. I cashed out $1536.46 on
    the 9th of September. I also sent them the Authorization Agreement with documents where my cash out would be approved. They gave me a ticket number of: *snip*.

    On the 11th of September I got bored and decided to reverse my cash out of $1536.46. After playing for a long time I decided to cash out again. This time
    I cashed out $5050.00. Max I could cash out was $5000. The extra $50 was for a wire transfer to my bank. So $5000 - the $250 bonus makes them owe me $4750.
    I contacted them on the 15th of September and ask them when my cash out would
    be approved and sent to me. They said that I still needed to sent them a Fax Back
    Form with documents. I gave them my ticket number *snip* and said
    that I sent them the forms. I was told that was the Authorization Agreement not the
    Fax Back Form. So I then went and got the Fax Back Form and sent it in along with
    the documents. They sent me another ticket number: *snip* to cover the Fax Back. The funny thing is that these two things the Authorization Agreement and Fax Back Forms are almost the same.

    I went online and chatted with them about the approval of my cash out. This happened twice. Once on the 19th and then on the 21st of September. I chatted
    with a person named -------. I got told the same thing both times. When it is
    approved I will get an e-mail on it. So for me to check my e-mail “from time to time.” The casino site says “All withdrawal requests are processed within 48 to 72 business hours during our regular scheduled accounting hours, Monday through Friday from 10:00 am ET to 9:00 pm ET. VIP withdrawals are processed from Monday thru Saturday and they are processed in less than 48 hours in most of the cases.
    When requesting a withdrawal via check, please allow up to 5 business days before having the transaction approved and another 5 to 10 business days before the check is delivered to you. The maximum monthly limit for any withdrawal is $5,000.00.”

    I now have e-mailed them twice and called them once. From the e-mail all I get is a statement that they will contact me again in one business day. Oh, they also give me another ticket Number. I never here back from them on the e-mails after the first
    response. So, I called them an got the same thing. I have copies of all the chats with
    them.

    After talking with them it is my firm belief that they plan on not paying me and just
    give me the run around.



    *snip*

    PS: Chatted on the 22 Sep 2011 and got the same old story.
    Called again on the 27th of Sep 2011 and got the same old story.


    Date Transaction Amount

    9/11/2011 11:13:11 AM Redeem Comp Points Deposit Approved! $13.84
    9/11/2011 11:13:11 AM Redeem Comp Points Deposit Requested $13.84
    9/11/2011 11:09:17 AM DF-BankWire Withdrawal Requested ($5,050.00)
    9/11/2011 9:05:25 AM DF-BankWire Withdrawal Declined $1,536.46
    9/9/2011 11:00:28 PM Redeem Comp Points Deposit Approved! $19.04
    9/9/2011 11:00:28 PM Redeem Comp Points Deposit Requested $19.04
    9/9/2011 9:34:15 PM DF-BankWire Withdrawal Requested ($1,536.46)
    9/9/2011 5:54:48 PM Coupon 'XYE86 ' redeemed $250.00
    9/9/2011 5:54:48 PM DF-Credit Card Deposit Approved! $100.00
    9/9/2011 5:54:48 PM DF-Credit Card Deposit Requested $100.00

    I followed all the rules for sure. I play at a lot of online casinos and no what the rules are.
     
    Last edited by a moderator: Sep 27, 2011
  2. Sep 27, 2011
  3. Repro

    Repro Dormant account PABnononaccred PABnonaccred

    Occupation:
    Financial
    Location:
    Netherlands
    Don't write down personal information like a username and ticketnumbers here. It can be used by fraudsters.

    I don't know the casino but i think you just have to be a bit patient. It looks like it takes a lot of time for US players to get paid at ANY casino.

    If they don't respond and keep you informed the next week you can consider a PAB. In that case it's very important that you STOP POSTING ABOUT THIS in the forum.

    EDIT: I just found out they are in the Rogue pit. So chances of getting paid are very slim and since they are on the NO-CAN-DO list a PAB won't be handled.
     
  4. Sep 27, 2011
  5. maxd

    maxd Complaints (PAB) Manager Staff Member

    Occupation:
    The PAB Guy
    Location:
    Saltirelandia
    [strike]@ the OP:

    Hi, Max Drayman writing, I'm the Player Complaints (Pitch-A-Bitch) Manager here at Casinomeister.com

    As mentioned our Pitch-A-Bitch (aka 'PAB') service is available to you for problems like this.

    In a nutshell you file your Pitch-A-Bitch by completing the PAB form, I receive that, pre-screen it and then submit it to the casino people. The idea is that we're seeking a resolution to your complaint or a good reason why it cannot be resolved satisfactorily. The service is free of charge and is available to all Casinomeister members in good standing.

    If you decide you do want to use the Pitch-A-Bitch service you are STRONGLY advised to read the Pitch-A-Bitch FAQ in full.

    Why? Because you have responsibilities in the PAB process too, both in preparing your PAB and while the PAB is underway. A successful PAB process depends on you and your cooperation with our procedures.

    You can see more about past PABs on our PAB Archives page.

    Regards,
    Max.[/strike]
     
    Last edited: Sep 27, 2011
  6. Sep 27, 2011
  7. Repro

    Repro Dormant account PABnononaccred PABnonaccred

    Occupation:
    Financial
    Location:
    Netherlands
    Uhm Max ? Aren't they on the NO-CAN-DO list ?
     
  8. Sep 27, 2011
  9. maxd

    maxd Complaints (PAB) Manager Staff Member

    Occupation:
    The PAB Guy
    Location:
    Saltirelandia
    Oy! Quite so, good call, my bad. Too many balls in the air today. :eek:

    Ok, well scratch that then.

    @Faina12: please see our Warning against these guys: Curgam Malta Ltd, avoid all casinos in this group.

    Sorry, can't help you on this one.
     
  10. Sep 27, 2011
  11. KasinoKing

    KasinoKing WebMeister & Slotaholic.. CAG MM PABnonaccred webmeister

    Occupation:
    House-Husband and Casino Advisor
    Location:
    Bexhill on sea, England
    Yeah - that confused me too! :confused:

    @ Max: would you consider re-naming the thread to:
    "Looks like 99 SlotMachines do not want to pay"
    or "Looks like Rogue Casino do not want to pay"

    Because "Looks like they do not want to pay" does not give members viewing the menu the slightest clue who this thread is about...

    KK
     
  12. Sep 27, 2011
  13. maxd

    maxd Complaints (PAB) Manager Staff Member

    Occupation:
    The PAB Guy
    Location:
    Saltirelandia
    Yup, done.
     
    1 person likes this.
  14. Sep 27, 2011
  15. Faina12

    Faina12 Dormant account

    Occupation:
    Retired
    Location:
    Evans. GA USA
    Slow Pay 99 SlotMachines. Looks like they do not want to pay

    Thanks. I looked in the Rogue Casinos and 99 SlotMachines was not listed.
    So, I figured it was not one. It looks to me that it is not worth all the problems
    you have to deal with to play any of these online casino's. So, after all these
    years of being not paid, slow paid and just in general all the problems I am
    done. On one site they promote casino's and tell you they are great. Another
    site says those casino's are bad and their's are great. When it comes down to
    it. Trying to get your money out of any of them is like pulling teeth. So no more
    for me and thanks again. Please list this under Rogue Casinos if you would.
     
  16. Sep 27, 2011
  17. Repro

    Repro Dormant account PABnononaccred PABnonaccred

    Occupation:
    Financial
    Location:
    Netherlands
    There are already in the Rogue Pit and have been since 2008. They are actually the FIRST casino listed for RTG so you can hardly miss it...

    Just stick with the Accredited casino's.
     
    1 person likes this.
  18. Sep 27, 2011
  19. KasinoKing

    KasinoKing WebMeister & Slotaholic.. CAG MM PABnonaccred webmeister

    Occupation:
    House-Husband and Casino Advisor
    Location:
    Bexhill on sea, England
  20. Sep 28, 2011
  21. Faina12

    Faina12 Dormant account

    Occupation:
    Retired
    Location:
    Evans. GA USA
    Rogue Pit

    99 SlotMachines is not in the Rogue Pit. Thank You KK.
    Please add it to the Rogue Casinos where all can find. Under
    Rogue Pit I went and typed in 99 SlotMachines in the search
    section and it come back as not listed. No such casino. Also I
    looked at the entire casino list. Again thanks for having my back.
     

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