So, it's not just the CS that "need retraining", but even the REP doesn't seem to know what she is talking about when telling a player they will get the bonus when they deposit, but they find out they don't when they do.
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VWM, that was unfair. This player had an old account. Of course the rep will take it for granted that the player who wants a "first time deposit"-bonus don`t have an old account.
Yeah, T&C at 888/Cassava is a mess and all that. But not every case should automatically be used against 888 and the rep. Is is a players choice to register and play at a casino (within the casinos T&C, messy or not).
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Anyway. I thought I could copy some of the rules from 888.com that players need to "learn and understand"
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I do this so players can see how messy it is. This is from their "user agrement", "bonus policy" and "cash out policy".
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This License Agreement was last updated on 17 April 2011.
Cassava Enterprises (Gibraltar) Limited (the "Company" or "we") is incorporated under the laws of Gibraltar and is part of the 888.com group of companies. The Company is licensed and regulated by the Government of Gibraltar under the relevant laws of the Gaming Ordinance of Gibraltar for the purposes of operating and offering Internet gambling services including, but not limited to, casino, poker, sports betting and bingo services.
The Company offers gambling services via its in-house brands such as i) 888, (ii) Casino-on-Net, (iii) Pacific Poker, (iv) 888sport, (v) 888ladies, (vi) 888games, (vii) 888casino, (viii) 888poker, (ix) 888pachinko and (x) Reef Club Casino (each an "In-House Brand") and via third parties' brands as part of so called "white labels" such as (i) RileysPoker, (ii) Tower Torneos, (iii) LuckyAce, (iv) Littlewoods, (v) Racing Post and (vi) Harrah's (each a "White Label Brand"). In addition to offering its gambling services via the Internet (the "Internet Platform"), the Company may from time to time offer its services via alternative platforms such as (i) interactive television, (ii) mobile gambling platforms and (iii) in-flight entertainment platforms (each, an "Alternative Platform").
When you use the Company's gambling services either via an In-House Brand or a White Label Brand, and whether such use is via the Internet Platform or an Alternative Platform, this End-User License Agreement (the "Agreement") shall apply to such use to such extent as is applicable to the circumstances.
In addition to the Agreement and the Privacy Policy that you should review, your use of the Company's gambling services is strictly subject to all additional rules which shall apply from time to time to the type of gambling services which you are using, including, but not limited to, the "Bonus Policy", the "Cash Out Policy", the "Responsible Gaming Policy", the "Tournament Rules", the "House Rules", the "Bingo Banking Rules", the "888sport Sports Betting Rules", and the "Bingo Jackpot Policy" (together the "Additional Rules") in each case as updated from time to time.
1. Introduction
By registering with the Company and/or by using the Company's gambling services and/or by marking the "I have read and agree to the terms of the End User License Agreement" box below (or any other similar wording) and/or clicking on the "Continue Download" button, you agree to be bound by this Agreement in its entirety and without reservation. As such, this Agreement constitutes a binding legal document between you and the Company and together with the Additional Rules which are deemed to be an integral part hereof, this Agreement shall govern your use of our gambling services at all times.
The Company operates under a remote gambling license granted by the Government of Gibraltar under the provisions of the Gaming Ordinance. All transactions between you and the Company take place in Gibraltar where the Company's principal servers are located.
The Company's software, which is available in both download and no-download forms (the "Software"), allows you to use our gambling services available via the Website (the "Services"). The Company reserves the right to suspend, modify, remove or add to the Services in its sole discretion with immediate effect and without notice. The Company shall not be liable for any loss suffered by you resulting from any changes made and you shall have no claims against the Company in such regard.
In respect of your use of the Services, you may only have one account, for which you will register using your own actual name. You shall access the Software and use the Services only via your own account and you may never access the Software or use the Services by means of another person's account. Should you attempt to open more than one account, under your own name or under any other name, or should you attempt to use the Services by means of any other person's account, we will be entitled to immediately close all your accounts, retain all monies in such accounts and bar you from future use of the Services.
2. Acceptance of Terms and Conditions
If you do not agree to any of the provisions of this Agreement you should immediately stop using the Software and remove the Software from your computer.
We reserve the right to amend, modify, update and change any of the terms and conditions of this Agreement (including each of the Additional Rules) from time to time and we will notify you of any such amendment, modification or change by publishing the new version of this Agreement on the relevant page of all In-House Brand and White Label Brand Internet sites. Any modified version of this Agreement will take effect 14 days after its publication on the Internet Site and your continued use of the Services or the Software after the aforementioned 14 days will be deemed to constitute your acceptance of the changes to this Agreement. It remains your responsibility to ensure that you are aware of the correct, current terms and conditions of this Agreement and we advise you to check for updates on a regular basis. PLEASE NOTE: We take our responsibilities in relation to your privacy exceedingly seriously and therefore changes to the Privacy Policy are strictly subject to the modification provisions found therein.
3. Compliance with Laws
Internet gambling may not be legal in some jurisdictions. You understand and accept that the Company is unable to provide you with any legal advice or assurances in respect of your use of the Services and the Company makes no representations whatsoever as to the legality of the Services in your jurisdiction. Please verify the relevant laws in your jurisdiction before registering with the Company and using the Services.
The Services are intended only for users who are not prohibited by the laws of any applicable jurisdiction from gambling on the Internet. The Company does not intend to enable you to contravene applicable law. You represent, warrant and agree to ensure that your use of the Software and the Services will comply with all applicable laws, statutes and regulations. The Company shall not be responsible for any illegal or unauthorized use of the Software and/or the Services by you. Please consult legal counsel in the applicable jurisdiction if you have any doubts about the legality of your use of the Software and the Services under the laws of any jurisdiction that applies to you. By accepting these terms, you agree to assist the Company, to the extent you are able, with its compliance with applicable laws and regulations.
Persons located in certain countries including, but not limited to, the United States of America, Israel and Turkey are neither eligible to open an account with the Company, make any deposits nor use the Services. The Company reserves the right to amend the list of countries from which it will not accept users of the Service from time to time in its sole discretion.
4. Permitted Participation
No-one under the age of 18 or the age of legal consent for engaging in the activities included in the Services under the laws of any jurisdiction, whichever is higher ("Legally of Age") may download the Software or use the Services under any circumstances and any person not Legally of Age who downloads the Software or uses the Services will be in breach of the terms of this Agreement. The Company reserves the right to request proof of age at any stage, including by means of a voice sample, to verify that persons not Legally of Age are not using the Services. The Company may cancel a person's account and exclude a person from using the Software or the Services if proof of age is not provided or if the Company suspects that a person using the Software or the Services is not Legally of Age.
During their engagement period and for a period of 24 months thereafter, no officer, director, employee, consultant or agent of the Company or any of its group companies or its suppliers, vendors or white label partners is permitted to use the Services directly or indirectly, nor is any supplier or vendor. This restriction also applies to relatives of such persons and for this purpose 'relative' includes, but is not limited to, any of a spouse, partner, parent, child or sibling. Further, neither Gibraltarians nor residents of Gibraltar are permitted to download the Software or use the Services.
5. Information Technology/Intellectual Property
The Company hereby grants you the non-exclusive, non-transferable, non-sub-licensable right to install and use the Software and all content derived from the Software, including, but not limited to, the copyright and all other intellectual property rights therein, in connection with the Services in accordance with this Agreement. You may install the Software on a hard disk or other storage device and may make back up copies of the Software, provided that such back up copies are used only by you in connection with the Services through a computer of which you are the principal user. The Software's code, structure and organization are protected by intellectual property rights. You must not:
a. copy, redistribute, publish, reverse engineer, decompile, disassemble, modify, translate or make any attempt to access the source code to create derivate works of the source code, or otherwise;
b. sell, assign, sublicense, transfer, distribute or lease the Software;
c. make the Software available to any third party through a computer network or otherwise;
d. export the Software to any country (whether by physical or electronic means); or
e. use the Software in a manner prohibited by applicable laws or regulations.(together the "Prohibited Activities").
You will be solely liable for any damage, costs or expenses arising out of or in connection with the commission of any Prohibited Activities. You shall notify the Company immediately upon becoming aware of the commission by any person of any of the Prohibited Activities and shall provide the Company with reasonable assistance with any investigations it may conduct in light of the information provided by you in this respect.
The brand names relating to the In-House Brands and the White label Brands, including but not limited to "888", "Casino-on-Net", "Pacific Poker", "888sport", "888ladies", "888games", "888casino", "888poker", "888pachinko", "Reef Club Casino", "RileysPoker", "Tower Torneos", "LuckyAce", "Littlewoods", "Racing Post", "Harrah's" and any other trade marks, service marks and/or trade names used by the Company either on its own behalf or together with its white label partners from time to time (the "Trade Marks") are the trade marks, service marks and/or trade names of the Company or one of its group companies or its licensors or its white label partners and these entities reserve all rights to such Trade Marks. In addition to the rights in the Trade Marks, the Company or one of its group companies and/or its licensors and/or its white label partners own the rights in all other content, including but not limited to the Software, images, pictures, graphics, photographs, animations, videos, music, audio and text available via the Software or on the Internet (the "Site Content") and the Site Content is protected by copyright and/or other intellectual property rights. You hereby acknowledge that by using the Services or the Software you obtain no rights in the Trade Marks or the Site Content and you may only use the same in complete accordance with this Agreement.
6. Your Representations and Undertakings
In consideration of the rights granted to you to use the Services and the Software, you represent, warrant, covenant and agree that:
You are Legally of Age as defined in this Agreement, you are of sound mind and you are capable of taking responsibility for your own actions.
All details provided by you to the Company either during the registration process or at any time thereafter, including as part of any payment deposit transaction, are true, current, correct and complete and match the name(s) on the credit/debit card(s) or other payment accounts to be used to deposit or receive funds in your account. Without derogating from the aforementioned, should you use a credit/debit card or any other form of payment which is not in your private and personal name, we will presume that you have received complete and sufficient consent from the rightful owner and/or the person whom name is used on such payment instrument to make use of such payment instrument for the purposes herein, prior to your engagement with us. We shall not be obligated in any manner to examine such consent and shall bear no responsibility with respect to your representations hereunder. You will promptly notify us of any changes to details previously provided by you to the Company. From time to time you may be requested to provide us with certain documents to verify the details of the credit card used by you to deposit money to your account. Depending on the outcome of these verification checks you may or may not be permitted to deposit further monies with the credit card previously used by you. Should any of the information that you provide to us be untrue, inaccurate, misleading or otherwise incomplete, you will be in breach of contract and we reserve the right to terminate your account immediately and/or prevent you from using the Software or the Services, in addition to any other action that we may choose to take.
Your account with the Company is solely for your benefit. You shall not allow any third party (including a relative) to use your account, password or identity to access or use the Services or the Software and you shall be fully responsible for any activities undertaken on your account by a third party. You will not reveal your account username or password to any person and you shall take all steps to ensure that such details are not revealed to any person. You shall inform us immediately if you suspect that your account is being misused by a third party and/or any third party has access to your account username or password so that we may investigate such matter, and you will cooperate with us, as we may request, in the course of such investigation.
You have verified and determined that your use of the Services does not violate any laws or regulations of any jurisdiction that applies to you.
You fully understand the methods, rules and procedures of the Services and Internet gambling in general. You understand that it is your responsibility to ensure the details of bets and games are correct. You will not commit any acts or display any conduct that damages the reputation of the Company.
You are fully aware that there is a risk of losing money when gambling by means of the Services and you are fully responsible for any such loss. You agree that your use of the Services is at your sole option, discretion and risk. In relation to your losses you shall have no claims whatsoever against the Company or any company within the 888.com group of companies or any white label partner or their respective directors, officers or employees.
You acknowledge that in registering and using the Services you have to provide us with certain personal details about yourself (including details regarding your methods of payment). We shall handle all information provided by you diligently and we will not disclose such information to third parties except as provided for in the Privacy Policy. We urge you to read the Privacy Policy to ensure that you agree with our policies in relation to how your information is handled.
You shall use our Internet sites (the "Sites"), the Services and the Software in complete accordance with the terms and conditions of this Agreement and each of the Additional Rules, all as amended from time to time, and you shall abide by all of the rules and instructions for playing the games that comprise the Services.
You are solely responsible for recording, paying and accounting to any relevant governmental, taxation or other authority for any tax or other levy that may be payable on any winnings paid to you.
You are solely responsible for any telecommunications networks and Internet access services and other consents and permissions required in connection with your use of the Software and the Services.
You shall use the Services and the Software only in good faith towards both the Company and other players using the Services. In the event that the Company deems that you have been using the Services or the Software in bad faith the Company shall have the right to terminate your account with the Services and any other accounts you may hold with the Company and the Company shall be entitled to retain all monies therein. You hereby expressly waive any future claims against the Company in such regard.
You acknowledge that certain games which are included in the Service are offered to you on a "shared table basis" which enables the Company to bring together users of the Service via the In House Brands and the White Label Brands. You agree that, at the Company's sole discretion, you may be pooled into these shared tables and that, to the extent that you breach this Agreement, the Company shall have the right to block you from playing both via the In House Brands and the White Label Brands.
You acknowledge and agree that should you choose to self-exclude from any of the Sites, you shall not be permitted to open or use a new account with any other Site operated by the Company during your selected self-exclusion period, until such self-exclusion has been lifted and the original account reopened. In the event you are in breach of the foregoing, we shall be entitled to block any new account you open with another Site, forfeit any funds you may deposit (or have previously deposited) therein, and shall not be liable to refund to you any funds you may have wagered or won through such account.
7. Prohibited Uses of the Sites and Services
Illegal Funds and Unlawful Activities: You declare that the source of funds used by you for gambling on the Sites is not illegal and that you will not use the Services in any way as a money transfer system. You will not use the Services for any unlawful or fraudulent activity or prohibited transaction (including money laundering) under the laws of any jurisdiction that applies to you (in particular, the laws of Gibraltar). If the Company has a suspicion that you may be engaging in or have engaged in fraudulent, unlawful or improper activity, including, without limitation, money laundering activities, or conduct otherwise in violation of this Agreement, your access to the Services may be terminated immediately and/or your account blocked. If your account is terminated or blocked in such circumstances, the Company is under no obligation to refund to you any funds that may be in your account. In addition to terminating your access to the Services and/or blocking your account, the Company reserves the right to prevent you from accessing any of the Company's other websites or servers, or accessing any other services offered by the Company. The Company shall be entitled to inform relevant authorities, other online service providers and banks, credit card companies, electronic payment providers or other financial institutions (together "Interested Third Parties") of your identity and of any suspected unlawful, fraudulent or improper activity and you will cooperate fully with the Company to investigate any such activity. In the interests of fair play on our Sites it is prohibited to utilise any recognised betting techniques to circumvent the standard house edge in our games. This includes (but is not limited to) any attempts at card counting. If the game play on your account indicates that you are using such betting techniques we shall immediately block the account and retain any funds in said account.
Circumvention: We have developed and employ sophisticated proprietary technology intended to seek out and identify users making fraudulent or unlawful use of the Services or Software. You shall not break into, access or attempt to break into or access or otherwise circumvent the Company's security measures. If, the Company believes, in its sole discretion, that you are in breach of this clause, the Company may terminate your access to the Services immediately and/or have your account blocked, and the Company may inform Interested Third Parties of your breach of this clause.
Artificial Intelligence - Robots: You are not allowed to use any software program which, in our opinion, is endowed with artificial intelligence ("AI Software") in connection with your use of the Services. We constantly review the use of the Services in order to detect the use of AI Software and in the event that we deem it has been used we reserve the right to take any action we see fit, including immediately blocking access to the Services to the offending user, terminating such user's account and seizing all monies held in such account.
Intentional Disconnection: You are not allowed to intentionally disconnect from a game while playing on the Sites. We have developed and employ elaborate methods which enable us to seek out and accurately identify users who carry out an intentional disconnection during a game. If, in the Company's sole discretion, you are in breach of this clause, the Company may terminate your access to the Services immediately and/or have your account blocked. If your account is terminated or blocked in such circumstances, the Company is under no obligation to refund to you any funds that may be in your account. In addition to terminating your access to the Services and/or blocking your account, the Company reserves the right to prevent you from accessing any of the Company's other websites or servers, or accessing any other services offered by the Company.
8. Your Account
Your account is for your sole personal use only and shall not be used for any professional, business or commercial purpose.
We take no responsibility for any third party access to your account and under no circumstances shall the Company be liable for any losses incurred by you as a result of misuse of your password by any person or for any unauthorized access to your account and all transactions where your user name and password have been entered correctly will be regarded as valid, whether or not authorized by you.
Monies held in your account shall not attract any interest.
Should you fail to use your account for six months your account will be considered a "dormant account". The six-month period will run from the date of your last login to your account. In the case of a dormant account, the Company will levy a monthly administration fee at a rate of 10% of the balance in the account on the date that it became dormant. The administration fee shall be deducted from the dormant account commencing from the last day of the sixth month in which the account is inactive and on the last day of every month thereafter, until the balance of the account has reached zero. In the event that you login to your account during the ten-month period during which the administration fee is levied, the Company will cease to levy the administration fee but shall not be obligated to return to you any monies already deducted from the account at such time.
The Company may, at any time, set off any positive balances in your account against any amount owed by you to us. By way of example, in the event that following the settlement of a bet in your account in relation to your use of our sports betting services a resettlement is required, the Company shall be entitled to deduct from your account any required amount of money.
The Company may from time to time implement a rounding policy in relation to monies deposited by or cashed-out to members where currency conversion is involved. The effect of this policy shall be that deposit or cash-out amounts in currencies other than US Dollars might be rounded up or down on conversion to or from US Dollars. By way of example only, if according to the exchange rate a €10 deposit is converted by the Company into US$13.61 then your account will be credited with US$14.00. Details of the rounding policy in effect from time to time will be available to you at the point that any monies are converted.
We reserve the right to limit or refuse any bet, stake or other wager made by you or through your account.
9. Payment Transactions and Payment Fraud
Each user of the Service is fully responsible for paying all monies owed to the Company. You agree that you will not make or attempt to make any charge-backs, and/or deny or reverse any payment that you have made and you will reimburse the Company for any charge-backs, denial or reversal of payments you make and any loss suffered by the Company as a consequence thereof. The Company may, at its sole discretion, cease to provide the Services or withhold payment to certain users or to users paying with certain credit cards.
We reserve the right to run credit checks on all users with third party credit agencies, on the basis of the information provided to us on registration.
We reserve the right to use third party electronic payment processors and/or financial institutions to process payments made by and to you in connection with your use of the Services. To the extent that they do not conflict with the terms of this Agreement, you agree to be bound by the terms and conditions of such third party electronic payment processors and/or financial institutions.
In the case of suspected or fraudulent payment, including use of stolen credit cards, or any other fraudulent activity (including any charge-back or other reversal of a payment), we reserve the right to block a user's account, reverse any pay-out made and recover any winnings. We shall be entitled to inform any relevant authorities or entities (including credit reference agencies) of any payment fraud or otherwise unlawful activity, and may employ collection services to recover payments. However, under no circumstances shall the Company be liable for any unauthorized use of credit cards, irrespective of whether or not the credit cards were reported stolen. .
All payments into your account must be from a single payment source, such as a credit card, debit card or charge card, on which you are the named account holder.
10. Bonuses
All promotions, bonuses or special offers are subject to promotion-specific terms and conditions and any complimentary bonus credited to your account must be used in adherence with such terms and conditions. We reserve the right to withdraw any promotion, bonus or special offer at any time.
In the event that the Company believes a user of the Service is abusing or attempting to abuse a bonus or other promotion, or is likely to benefit through abuse or lack of good faith from a gambling policy adopted by the Company, then the Company may, at its sole discretion, deny, withhold or withdraw from any user any bonus or promotion, or rescind any policy with respect to that user, either temporarily or permanently, or terminate that user's access to the Services and/or block that user's account.
All users of the Services shall be entitled only to one welcome bonus. Members who make their first deposit with the Company or any of its white label partners and who have or previously had an account with any of the Sites owned or operated by the Company, including both In-House Brands and White Label Brands, shall not be entitled to an additional welcome bonus, unless the Company decides otherwise at its absolute discretion.
In the event that the Company deems in its sole discretion that you have been taking unfair advantage of the Company's welcome bonuses or have executed any other act in bad faith in relation to a bonus promotion offered on any of the Sites owned and/or operated by the Company, the Company shall have the right to block or terminate your accounts with the Company and in such circumstances, the Company shall be under no obligation to refund to you any funds that may be in your accounts other than your original deposit amounts.
Please be advised that the ‘confirm your ID’ bonus is issued at the Company’s discretion and therefore may not be available for all members who verify their identity with us. We reserve the right to remove this bonus offer at any time. Certain criteria will be taken into consideration when determining which members will receive the verification bonus, such as registration country, deposit amount, deposit payment type, and other details of the account. Please contact
Operations@cassava.net if you require further information on this specific bonus offer, and the eligibility of your account for it.
11. Obligations of the Company
The Company has no obligation to check whether users are using the Services in accordance with this Agreement or the Additional Rules, as updated from time to time.
Under no circumstances shall the Company be obligated to investigate or pursue any complaints made by a player against any other player using the Services or to take any other action in connection therewith, or take any action against a player for any reason, including without limitation for violating the terms of this Agreement. The Company may, at its sole discretion, decide to take appropriate action against any person it suspects of engaging in any unlawful behavior or otherwise violating the terms of this Agreement, but is under no obligation to do so.
The Company has no obligation to maintain account names or passwords. If you misplace, forget or lose your account name or password because of anything other than the Company's error, the Company shall not be liable.
The Company shall handle all personal information provided by you strictly in accordance with the Privacy Policy.
12. NO WARRANTY
THE SERVICES AND THE SOFTWARE ARE PROVIDED "AS IS". THE COMPANY MAKES NO WARRANTY OR REPRESENTATION, WHETHER EXPRESS OR IMPLIED (WHETHER BY LAW, STATUTE OR OTHERWISE), INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES AND CONDITIONS OF MERCHANTABILITY, SATISFACTORY QUALITY, FITNESS FOR A PARTICULAR PURPOSE, COMPLETENESS OR ACCURACY OF THE SERVICES OR THE SOFTWARE OR INFRINGEMENT OF APPLICABLE LAWS AND REGULATIONS.THE ENTIRE RISK AS TO THE USE, QUALITY AND PERFORMANCE OF THE SOFTWARE LIES WITH YOU.
THE COMPANY MAKES NO WARRANTY THAT THE SOFTWARE OR SERVICES WILL MEET YOUR REQUIREMENTS, BE UNINTERRUPTED, TIMELY, SECURE OR ERROR-FREE, THAT DEFECTS WILL BE CORRECTED, OR THAT THE SOFTWARE OR THE SERVER THAT MAKES IT AVAILABLE ARE FREE OF VIRUSES OR BUGS OR REPRESENTS THE FULL FUNCTIONALITY, ACCURACY, RELIABILITY OF THE MATERIALS OR AS TO RESULTS OR THE ACCURACY OF ANY INFORMATION OBTAINED BY YOU THROUGH THE SERVICES.
IN THE EVENT OF SYSTEMS OR COMMUNICATIONS ERRORS, BUGS OR VIRUSES RELATING TO ACCOUNT SETTLEMENT OR OTHER ELEMENTS OF THE SERVICES OR RESULTING IN LOSS OF DATA BY YOU OR ANY OTHER DAMAGE TO YOUR COMPUTER EQUIPMENT OR SOFTWARE, THE COMPANY SHALL IN NO WAY BE LIABLE TO YOU AND THE COMPANY RESERVES THE RIGHT TO VOID ALL GAMES IN QUESTION AND TAKE ANY OTHER ACTION TO CORRECT SUCH ERRORS SAVE THAT THE COMPANY IS NOT REQUIRED TO PROVIDE ANY BACK UP NETWORK AND/OR SYSTEMS OR SIMILAR SERVICES.
THE COMPANY SHALL NOT BE LIABLE FOR ANY ACTS OR OMISSIONS MADE BY YOUR INTERNET SERVICE PROVIDER OR OTHER THIRD PARTY WITH WHOM YOU HAVE CONTRACTED TO GAIN ACCESS TO THE SERVER THAT HOSTS THE SITE.
13. Limitations of Liability
You agree that you are free to choose whether to use the Services and do so at your sole option, discretion and risk.
The Company shall not be liable to you or any third party in contract, tort, negligence, or otherwise, for any loss or damage whatsoever arising from or in any way connected with your, or any third party's, use of the Software or the Services, whether direct or indirect, including, without limitation, damage for loss of business, loss of profits (including loss of or failure to receive anticipated winnings), business interruption, loss of business information, or any other pecuniary or consequential loss (even where we have been notified by you of the possibility of such loss or damage).
The Company shall not be liable in contract, tort, negligence, or otherwise, for any loss or damage whatsoever arising from or in any way connected with your use, of any link contained on the Sites. The Company is not responsible for the content contained on any Internet site linked to from the Sites or via the Services.
You confirm that the Company shall not be liable to you or any third party for any modification to, suspension of or discontinuance of the Software or the Services.
Nothing in this Agreement will operate so as to exclude any liability of the Company for fraud, death or personal injury that is caused by the Company's negligence.
You agree that, in the event that the Software or Services fails to operate correctly as a result of, but not limited to, any delay or interruption in operation or transmission, any loss or corruption of data or communication or lines failure, any person's misuse of the Sites or its contents or any error or omission in content or any other factors beyond our control:
a. the Company will not be responsible for any loss, including loss of winnings, that may result; and
b. if any such errors result in an increase in winnings owed or paid to you, you shall not be entitled to the winnings falling within such increase. You shall immediately inform the Company of the error and shall repay any winnings credited to your account in error to the Company (as directed by the Company) or the Company may, at its discretion, deduct an amount equal to those winnings from your account or set off such amount against any money owed to you by the Company.
14. Breach of these terms and conditions
You agree to fully indemnify, defend and hold the Company, its white label partners and their respective companies and their respective officers, directors and employees harmless immediately on demand from and against all claims, demands liabilities, damages, losses, costs and expenses, including legal fees and any other charges whatsoever, howsoever caused, that may arise as a result:
a. of any breach of this Agreement by you;
b. violation by you of any law or the rights of any third party;
c. use by you of the Services or Software or use by any other person accessing the Services or Software using your user identification, whether or not with your authorization; or
d. acceptance of any winnings.
In addition to any other remedy available, if you breach any of these terms and conditions of this Agreement or the Company has reasonable grounds for suspecting that you have breached the terms and conditions of this Agreement, in addition to any other remedies available to the Company, your winnings may be forfeited at the discretion of the Company and the Company may retain any positive balance then existing in your account on account of any damages or other amounts owed by you to the Company pending investigation and/or the conclusion of any legal proceedings. Failure to comply with this Agreement may also result in disqualification, account closure and/or legal action being taken against you.
15. Disputes
You accept and agree that random number generator will determine the randomly generated events required in connection with the Services and where the result shown on the Software (as installed and operated by your hardware) conflicts with the result shown on our server, the result shown on our server shall in all circumstances take precedence. You understand and agree that (without prejudice to your other rights and remedies) the Company records shall be the final authority in determining the terms of your use of the Services and you shall have no right to dispute the Company's decisions in regard to such matters.
No claims or disputes will be considered more than seven days after the date of the original transaction and all claims or disputes should be raised with the customer service department at
support@888.com or via the support email relevant to a White Label Brand.
16. Duration and Termination
This Agreement shall come into force immediately upon your completion of the registration process with the Company and shall continue in force unless and until terminated in accordance with its terms.
We may terminate this Agreement and your account (including your username and password) immediately without notice:
a. if for any reason we decide to discontinue to provide the Services in general or specifically to you;
b. if we believe that you have breached any of the terms of this Agreement;
c. if your use of the Services has been in any way improper or breaches the spirit of this Agreement; or
d. for any other reason we see fit. Save for as otherwise provided herein, on termination of this Agreement any balance in your account will be returned to you within a reasonable time of your request, subject always to our right to deduct any amounts owed by you to us.
You may terminate this Agreement and your account (including your username and password) at any time by sending an email to us at
support@888.com or via the support email relevant to a White Label Brand, such termination to take effect upon the Company terminating your account (including username and password), which shall occur within 7 calendar days after receipt by the Company of your email on our servers in Gibraltar, provided that you shall remain responsible for any activity on your account between sending us an email and the termination of your account by the Company.
On termination of this Agreement you shall:
a. discontinue the use of the Software and the Services;
b. pay all amounts due and owing to the Company; and
c. remove and permanently delete the Software from your computer equipment and destroy all related documentation in your possession, custody, power or control.
The right to terminate this Agreement given by this clause shall not prejudice any other right or remedy of either party in respect of the breach concerned (if any) or any other breach.
Upon the termination of this Agreement for any reason, except as otherwise provided in this Agreement and subject to any rights or obligations which have accrued prior to termination, neither party shall have any further obligation to the other under this Agreement.
In the event of our termination of this Agreement on account of your breach of this Agreement (including the Additional Rules) the Company will be under no obligation to refund to you any funds that may be in your account and you shall have no claims against the Company in such regard.
17. General
If any part of this Agreement shall be deemed unlawful, void or for any reason unenforceable, then that provision shall be deemed to be severable from the rest of this Agreement and shall not affect the validity and enforceability of any of the remaining provisions of this Agreement. In such cases, the part deemed invalid or unenforceable shall be construed in a manner consistent with applicable law to reflect, as closely as possible, the original intent of the parties.
No waiver by us of any terms of this Agreement shall be construed as a waiver of any preceding or succeeding breach of any terms of this Agreement.
Unless otherwise expressly stated, nothing in this Agreement shall create or confer any rights or any other benefits to third parties.
Nothing in this Agreement shall be construed as creating any agency, partnership, trust arrangement, fiduciary relationship or any other form of joint enterprise between you and us.
This Agreement contains the entire agreement between the Company and you relating to your use of the Software and the Services and supersedes any and all prior agreement between the Company and you in relation to the same. You confirm that, in agreeing to accept this Agreement, you have not relied on any representation save insofar as the same has expressly been made a representation by the Company in this Agreement.
The Company reserves the right to transfer, assign, sublicense or pledge this Agreement, in whole or in part, in the event of a reorganization of the corporate group in which the Company exists or in the event of a merger, sale of assets or other similar corporate transaction in which the Company may be involved in.
You may not transfer, assign, sublicense or pledge in any manner whatsoever any of your rights or obligations under this Agreement.
In this Agreement, "you" or "your" or "user" means any person who uses the Services or the Software under this Agreement. Unless otherwise stated, "we", "us" or "our" refers collectively to the Company and its subsidiaries, affiliates, directors, officers, employees, agents and contractors.
Nothing in this Agreement shall be construed so as to grant you any security interest whatsoever over the assets of the Company, including for the avoidance of doubt on any amounts standing to the credit of your account.
18. Gibraltar Gaming Regulations
The Company is regulated by the laws and interactive gaming regulations of Gibraltar. You acknowledge that the Company may be bound to disclose certain information about you and your account to the Gibraltarian authorities pursuant to such laws and regulations.
19. Chat Feature
As part of your use of the Service the Company may provide you with a chat facility via which you will be able to communicate with other users of the Service. The Company reserves the right to review the chat and to keep a record of all statements made on such facility. Your use of the chat facility you is subject to the following rules:
You shall not make any statements that are sexually explicit or grossly offensive, including expressions of bigotry, racism, hatred or profanity.
You shall not make statements that are abusive, defamatory or harassing or insulting to other users of the Service.
You shall not make statements that advertise, promote or otherwise relate to any other online entities.
You shall not make statements about the Company or the Sites or any other Internet site connected to the Company that are untrue and/or malicious and/or damaging to the Company.
We are fully aware that English is not the first language of many of our players worldwide. However, at this current time, our policy upholds that this is the only language permitted in our chat application.
In the event of your breaching any of the above provisions relating to the chat facility, the Company shall have the right to remove your chat privilege or even temporarily or permanently terminate your account. Upon such termination the Company shall refund to you any funds which may be in your account over and above any amount which may be owing to the Company at such time (if any).
PLEASE NOTE: When using the chat facility any personally identifiable information that you submit, can be read, collected, or used by other users of the same chat facility and could be used by third parties to send you unsolicited messages. The Company is not and shall not be responsible for the personally identifiable information that you choose to submit via the chat facility.
20. Customer Service Department and Special Promotions
For service quality assurance calls made by you to the customer service department may be recorded.
You hereby expressly consent to the Company using the contact details provided by you on registration to occasionally contact you directly in relation to your use of the Services or any other products or services offered by the Company, its partners or affiliates from time to time.
The Company will not tolerate any abusive behavior exhibited by users of the Service to the Company's employees. In the event that the Company, in its sole discretion, deems that your behavior, via telephone, live chat, email or otherwise, has been abusive or derogatory towards any of the Company's employees, the Company shall have the right to block or terminate your account with the Company and in such circumstances, the Company shall be under no obligation to refund to you any funds that may be in your account.
The Company may, from time to time, offer you special promotions. These promotions may be notified to you by various means, including but not limited to (i) email, (ii) telephone, (iii) SMS and (iv) additional windows opening from within the Software. Promotions begin at 00:00 and end at 23:59 GMT on specified dates, unless stated otherwise in the promotion’s Terms & Conditions.
We will provide you with an opt-out option in relation to various types of communications from the Company and should you choose to opt-out from communications the Company shall respect your wishes in such regard.
21. Exchange Rates
You hereby acknowledge and accept that jackpot and other promotional amounts may be displayed on the Site in one currency but actually paid to you in another currency. All currency conversions executed by the Company for the purposes of allowing you to deposit and cash-out money from your account shall be executed by the Company at an exchange rate comparable with daily commercial rates offered by banks and credit card companies.
22. Uninstall and Shortcut Additions
If you are using the download form of the Software and wish to have it uninstalled you will be able to do so via the Add/Remove Programs on your computer.
Please note that upon installation of the Software the following shortcuts shall be added to your computer's desktop:
Quick launch shortcut
Desktop icon
Client link from the Start Menu.
Brand folder with client and uninstall link from the Programs option on the Start Menu.
Client link from the Games option on the Start Menu.
If you choose to uninstall the Software certain registration keys will remain on your computer in order to maintain responsible gaming rules, monitor fraud attempts, and comply with Gibraltar Regulatory Authority (GRA).
23. Multi-Currency in Casino
If you have chosen to have your 888.com bankroll currency in GBP or EUR, it is strongly recommended that you upgrade all versions of 888.com that you may have installed to the latest version which provides full multi-currency functionality. Should you choose to enter an old 888.com version that has not yet been upgraded, there will be various inaccuracies in the display for which we take no responsibility whatsoever; For example, the game history of rounds played in your registered currency will appear with the wrong currency symbol and the correct history could be viewed only in the new 888.com version.
24. Governing Law
This Agreement and the relationship between the parties shall be governed by, and interpreted in accordance with, the laws of Gibraltar and you irrevocably submit, for the benefit of the Company, to the exclusive jurisdiction of the courts of Gibraltar to settle any disputes (including claims for set off and counterclaims) which may arise in connection with the creation, validity, effect, interpretation or performance of, or the legal relationships established by, this Agreement or otherwise arising in connection with this Agreement.
25. Language Discrepancies
This Agreement has been drafted in the English language. In the event of any discrepancy between the meanings of any translated versions of this Agreement and the English language version, the meaning of the English language version shall prevail.
26. Provisions Relating to Specific Games
Jackpot Winnings
You hereby agree that in the event of your winning a jackpot of $20,000 or more (or the equivalent in any other currency) in relation to the casino slots games, video slots, video poker or any other jackpot game or machine you will grant to the Company an irrevocable, exclusive and perpetual worldwide right and license, to use your name, photograph and likeness in any media, in connection with the marketing and promotion of the Company and the Site and you will fully cooperate with the Company's representatives in such regard.
Jackpot prizes may be awarded to the winners in up to 24 monthly installments if so decided by the Company at its sole discretion.
Live Casino
You hereby acknowledge that in order to play on our Live Casino a player must meet the following minimum hardware, software and connection requirements:
Hardware: 2.5 GHz Intel Pentium III or 100% compatible
1 GB RAM
Keyboard, mouse
Software: Microsoft Windows 2000/ XP or Vista
SVGA graphics card capable of 800 x 600 resolution or higher
Internet Explorer 6.0, Mozilla 2, Chrome 1/0/0154, Safari 3.0 or later
Adobe Flash Player 9
Connection: 256 kbps
You hereby agree that in the event that the Live Casino is disconnected due to unsuitable hardware, software and/or connection configurations on the player's part, we shall be under no obligation to refund such player and the Company will not be responsible for any loss, including loss of winnings, which may result.
Pachinko
We will update the pachinko machine configurations at least once a day at a time of our choosing however any changes as a result of such action shall not impact the machine's overall payout rate.
We reserve the right to remove from the machine any players who do not shoot balls for more than 20 minutes.
In the event you are unintentionally disconnected from the machine but return to the game within 20 minutes, your game history will be saved and the machine shall resume automatically upon your return from the exact time you were disconnected. However, 20 minutes or more from disconnection your current balance will be automatically adjusted and your bankroll will need to be reloaded. You will be notified of such automatic adjustment as soon as you log-in again.
The minimum hardware, software and connection requirements to the pachinko machine are as follows:
Suggested Environment Mandatory Environment for Support
OS · Microsoft Windows XP
* 64bit might cause malfunctions in game performance
· Microsoft Windows Vista
· Microsoft Windows 7 ·Microsoft Windows 2000
· Microsoft Windows XP
* 64bit might cause malfunctions in game performance
· Microsoft Windows Vista
· Microsoft Windows 7
CPU Intel Pentium(R)4 1.7GHz or higher Intel Pentium(R)III 1.7GHz or higher
Memory 2G or higher 1G or higher
Graphic
Graphic Graphic board which is equipped with VRAM running
over 32MB, and with 3D accelerator that can activate DirectX 9.0c well
SVGA graphics card capable of 800 x 600 resolution or higher
OR (if possible)
Graphic board which is equipped with VRAM running over 16MB,
and with 3D accelerator that can activate DirectX 9.0c well
DirectX DirectX 9.0c and higher DirectX 9.0c and higher
HDD Free Space 8GB or higher 8GB or higher
Flash Adobe Flash Player 9 Adobe Flash Player 9
Network Environment Environment which allows ADSL with more than 1.5Mbps constantly Environment which allows ADSL with more than 1.5Mbps constantly
Language Recommended language setting in PC is Japanese. Non-Japanese setting might cause malfunction in game performance.
Poker
You hereby acknowledge that all bets placed by you in relation to multi-player poker games are bets placed with other users and not bets placed with or against the Company. The Company does not assume any risk whatsoever for bets placed between you and any other user of the Service. The Company does not under any circumstances either place or accept bets itself.
You understand and agree that all of our multi-player poker games are public and therefore may be reviewed and published by other players, either at the time of the game or thereafter.
We provide multi-player poker games so as to provide a platform for users to play poker and to bet with each other using the Software. In consideration of this service we charge either:
a. a commission (known as a rake) which is calculated in accordance with the House Rules; or
b. a percentage of the "buy-in" fee for tournaments.
Collusion: Collusion occurs when two or more players at a poker table attempt to gain an unfair advantage by sharing knowledge of their cards or other information. Any player who colludes or attempts to collude with any other player while using the Service may be permanently banned from using the Service or the Software or any other related services of the Company, their account may be terminated immediately and the Company shall be entitled to retain all monies in such player's account. We have developed and employ sophisticated proprietary technology intended to seek out and identify players acting in collusion. If the Company is informed during play about suspected collusive behavior, it may, in its sole discretion, terminate suspected players' access to the Service and/or block their accounts. No player shall have the right to require the Company to take any other steps against players suspected of collusion, cheating or any other form of fraud.
Chip-Dumping: Chip-dumping occurs when any player deliberately loses a hand in order to deliberately transfer his chips to another player. Any player who is involved in an act of chip-dumping or attempted chip-dumping while using the Service may be permanently banned from using the Service or the Software or any other related services of the Company and such player's account may be terminated immediately. In such circumstances the Company will be under no obligation to refund to the relevant player any funds that may be in the account at such time.
Payment Disputes: Each user of the Service is fully responsible for paying any and all monies owed by it to other users of the Service and/or the Company. Any claim which a user of the Service may have for payment of winnings to it in respect of losing bets placed by another user of the Service are against that other user and not the Company. The Company is in no way responsible to pay you if any user of the Service fails to pay his debts for whatever reason, or for taking any action whatsoever against such users. All disputes that arise between users of the Service, including those relating to payment fraud, are not the responsibility of the Company.
Live Poker
In order to play at the live poker video tables, you will need to have a video camera attached to your computer.
Players who sit out in a live poker game will be removed from the video table in order to free up the seat for other players on the waiting list (if such waiting list is not empty).
We reserve the right to limit the number of players "viewing" the live poker video tables and change such number from time to time at our sole discretion.
Your use of the live poker video tables is subject to the following rules:
You shall not make any statements or otherwise behave in a manner that is sexually explicit or grossly offensive, including any expressions of bigotry, racism, hatred or profanity around the table.
You shall not make any statements or otherwise behave in a manner that is abusive, defamatory or harassing or insulting to other players at the table.
You shall not make statements or otherwise behave in any manner that attempts to exploit the game for purposes of advertising or promoting any commercial or private interests.
In the event of your breaching any of the above provisions relating to misconduct at the live poker video tables, the Company shall have the right to remove you from the poker room or take any other action deemed necessary, including either temporary suspension or permanent termination of your account.
Your participation in the live poker video table will be deemed to be your agreement for the Company to use your name, audio, likeness, image and country for promotional and marketing purposes as it sees fit without the requirement for any payment and you hereby grant the Company the right to do so.
You acknowledge and agree that the Company may film and photograph the poker tables as well as stream live videos from same on the Sites.
You further understand and agree that by entering the live poker table any other players at the table will also be able to use and publish your image and audio without the Company's control and you shall have no claims against the Company in such regard.
Sports Betting
Please carefully read the "888sport Sports Betting Rules".
Bingo
A new bingo game is played every 3 to 5 minutes. A new ball is called every 3 seconds.
For each game the minimum purchase is 1 card and the maximum purchase is 24 cards although such numbers may be changed from time to time. Once a card has been purchased such action cannot be reversed.
We have set the following deposit limits in relation to the bingo games:
Daily Limit - £1,000
Weekly Limit - £3,000
Monthly Limit - £5,000
We have set the following cashout limits in relation to the bingo games: Daily Limit - £1,000 Weekly Limit - £2,000 Monthly Limit - £3,000 We reserve the right to amend the aforementioned limits in our sole discretion at any time.
All bingo games are played using GBP (pounds sterling), however you may be paid out in alternative currencies in accordance with the Company's operational policies.
In the event that any prize is won by more than 1 card, the prize will be split equally amongst the players holding winning cards.
27. Pay & Play Card - Terms & Conditions
The Pay & Play Card ™ ("Card") may be redeemed, i.e. used to deposit the face value of the Card, at 888.com and participating online websites such as In-House and White Label Brands.
By purchasing a Card and by subsequently submitting the Card number and amount to us for verification, you agree to be bound by the terms and conditions set out in this Agreement.
Our normal deposit limits apply to the use of the Cards.
We reserve the right to refuse to validate a Card number or suspend its use if we have reason to suspect that any breach of applicable law or regulation has occurred or is likely to occur.
The Card does not have actual cash value nor can it be reloaded. The purchase price of the Card is not refundable and the value of the Card is not convertible into cash.
In order to purchase and redeem a Card you must be 18 years of age (or older if required by the law of the country where you reside).
We are not responsible for loss or damage of the Card once it has been activated. You are solely responsible for any loss or damage resulting from lost, damaged or stolen Card or use of Card without your permission.
The Card must be used within 3 months of your receipt of the Card, failing which the Card shall expire absolutely and we shall have no obligation to make any refund of the purchase price to you. You will not be able to add more value to your Card once the Card has expired.
Use of the Card is subject to these Terms and Conditions.
PLEASE PRINT OFF AND RETAIN A HARD COPY OF THIS AGREEMENT FOR YOUR RECORDS.
We are pleased to offer bonus payments under the following conditions:
The Welcome Bonus:
Consists of a 100% instant bonus up to £100/€140/$200 provided immediately upon deposit. Example: If you make a first deposit of $100, you will receive a 100% Welcome Bonus immediately = $100
Eligibility: The Welcome Bonus is awarded to new members upon making a first deposit in their 888casino.com account (Initial Deposit, Welcome Bonus, First Deposit Bonus, Match up Bonus and First Time Bonus all refer to the same Welcome Bonus) and is limited to one (1) player per household.
The Welcome Bonus is valid exclusively for the first deposit within the period specified in each promotion following the minimum deposit amount required deposited as one single payment.
More Welcome Bonus details can be found here.
All bonuses (including Welcome Bonus)
Currencies: 888casino offers play in one of the three following currencies in accordance with the member's personal preference: US Dollars, GBP or Euros. Whenever a currency is mentioned (in connection with bonuses, deposit eligibility, bets, JP, etc) it will be calculated in US Dollars and converted to other currencies according to suitable methods determined by 888casino.
Payments:
Bonuses (Welcome Bonus and others) may be cashed out only after an amount totalling no less than 30 (thirty) times the bonus amount received has been wagered, unless otherwise stated (40 (forty) times the bonus amount if received by funds deposited by NETeller). For example, to cash out each bonus of $10, a member needs to wager $300 and the entire bonus criteria must be fulfilled.
Wagering on all games at 888casino contributes towards the wagering requirement but certain games contribute greater amounts than others. The following is a list of contributions towards wagering requirements for each individual game type:
Wagering Contributions
Game Category Game Contribution
Video Slot & Slot 120%
The more you play, the faster we pay!
888casinoLIVE , Scratch card, Keno, Hi-Lo, Race, Arcade, Dice and all other games that do not appear in the table 100%
All versions of Roulette, Pai Gow Poker, Caribbean Poker, Triple Card Poker & Poker table games 20%
All versions of Blackjack, VideoPoker & Power Video Poker & Baccarat 10%
Craps 5%
Examples:
Wager $500 on Keno, the entire $500 (100%) contributes towards the wagering requirements for this promotion.
Wager $500 on Roulette, $100 (20%) contributes towards the wagering requirements for this promotion.
Wager $500 on Video Slot, $600 (120%) contributes towards the wagering requirements for this promotion.
Any winnings made under the bonus, may be cashed out only after the wagering requirement has been fulfilled. If you wish to remove the Welcome Bonus and winnings in order to cash out your initial deposit please contact our Member Support Department.
Limitations: The participation in 888casino bonus promotions is open to all our members (unless otherwise mentioned in the promotion communication, or the offer is segmented) but is limited according to the following:
For members located in certain jurisdictions, territories and states, there may be different wagering requirements for cash out of the bonus and any accumulated winnings. For details of where this applies, please contact us at
operations@cassava.net. Members from China are welcome to play the 888casino games, but the Welcome Bonus will not be available to them at present.
In the interests of fair gaming, bets made via low-risk wagering in all versions of Wild Wheel, Roulette, Baccarat and Craps will not be calculated as a valid wager with regard to 888casino's Bonus Policy cash out requirements.
888casino bonus promotions are limited to one player per household even if there is more than one computer retained at the address. The identity of a user will be determined based on all or any combination of the following: name, mailing address, e-mail address, IP address, credit/charge card number, computer, and any other form of identification that may be required. In some cases, if the amount initially deposited in order to generate the bonus is withdrawn, the current bonus amount (and any winnings which may have been generated through the wagering of the bonus amount) will be cancelled.
888casino reserves the right, following the limitations above and other discretions, to ask a member to provide 888casino with documented proof of identity, refuse withdrawals, or enforce further wagering before a bonus is withdrawn, and to block or terminate all accounts and remove bonus money and any winnings derived from the bonus without notice.
Should a member receive more than one bonus at the same time, all bets will relate to the wagering requirements of the first received bonus and only on completion of the wagering requirements for that bonus, transfer to the second or subsequent bonus.
Bonuses differ according to the offering (888casino or 888games) in which they are played and may be granted to one offering or more.
Please be advised that during a campaign or a promotion where you receive any additional bonus amount, whether this be part of the original bonus or a separate amount, you may be required to wager the additional bonus amount in order to request a cashout of the bonus and any accumulated winnings.
All bonuses, promotional offers and winnings related to them must be wagered in 888casino within 90 days of being credited to a member's account, or within the period specified in the notification of a promotional offer if different, Bonuses and promotional offers, winnings related to the bonuses, or any other amounts thereof, not used by a member will be removed after the 90 (ninety) day period.
Individual promotions may have additional terms and conditions which will over-ride or contribute to the terms and conditions here stated.
888 owns and / or operates a number of casino brands and reserves the right to limit the number of new player Welcome Bonuses that may be taken up by a player across these brands.
888casino Bonus Policy applies to all event or promotion funds received in excess of regular payouts.
This Bonus Policy has been drafted in the English language. In the event of any discrepancy between the meanings of any translated versions of this Bonus Policy and the English language version, the meaning of the English language version shall prevail.
"Deal of the Day" bonus:
The "Deal of the Day" bonus is in addition to the Welcome Bonus and is granted to players who make a first deposit within 24 hours of registration in 888casino.
The bonus is granted once only per member.
The bonus will be credited to the member's account within 72 hours of initial deposit, excluding public holidays and weekends.
Free spins payments:
Should free spins be offered to the member, the free spin winnings will be as follow:
The maximum winnings granted per free spin deposit will total no more than $200
Free spin wins are considered as a bonus and are subject to the bonus wagering and all other bonus terms
Free Spins winnings are granted only after the member has finished playing all of his free spins
This page was last modified Monday, May 23, 2011 at 16:00 GMT
What is our Withdrawal Policy?
As part of our commitment to providing truly superior service, we make every effort to ensure that your withdrawal request is processed as quickly and efficiently as possible.
The cashout policy dictates that members may be required to verify their identity before a cash withdrawal can be made from their account. This validation process is to prevent potential online fraud.
Main Verification Documents
Photographic ID: A copy of a current photographic ID is required for your first cashout request. This photographic ID can be in the form of a copy of a Passport, Drivers License or National ID card. Specifically it is the photograph page of the ID that we require for ou verification checks. Please ensure that your name, photograph and signature are visible on the document.
Credit/Debit Cards: A copy of the front and back of the credit/debit card(s) used to fund your account. Please ensure that all details are clearly legible to enable prompt and accurate verification. For security purposes block the middle eight numbers on the front of the card copy and the 3 digit security code at the back of the card copy.
Proof of address: This may be submitted in the form of a utility bill or a credit card statement. It should be a recent document showing your full name and address as registered on your account with us. If you provide a credit card statement please ensure that you blank out the eight middle numbers of the credit card.
Notarized documentation: Your documents will need to be authenticated by an appropriate qualified Notary/Solicitor and signed and stamped as proof of legitimacy.
Note: In some cases, depending on the payment method used to fund your account, you may be asked for one or a combination of the aforementioned documents, or additional documents not included in the list above.
The following is an explanation of how the withdrawal process works and 888casino Withdrawal Policy:
At 888casino, the method(s) by which we pay your withdrawal is directly dependent upon the payment method(s) by which you have submitted your deposit(s) in the past, and the amounts of those deposit(s).
When you deposit to your 888casino account by credit, charge or debit card, NETELLER, Moneybookers, PayPal, Moneta, WebMoney, ClickandBuy, Ewire you accumulate what we refer to as a positive "Member Transaction Balance"* (please see Withdrawal Policy below for definition), for that particular payment method.
When you request a withdrawal, if possible, your withdrawal will be paid automatically to the payment method(s) for which you have established a positive Member Transaction Balance (please see Credit/debit card/NETELLER **Exceptions below).
On Monday you deposit 50 (in your currency) by Visa credit card;
On Tuesday you deposit 50 (in your currency) by NETELLER;
On Wednesday you deposit another 50 (in your currency) by Visa credit card;
On Thursday you deposit 50 (in your currency) by Moneybookers;
On Friday you Deposit 50 (in your currency) by PayPal;
On Saturday you Deposit 50 (in your currency) by Moneta and 50 (in your currency) by WebMoney;
Your Member Transaction Balance now equals 350 (in your currency):
100 on Visa credit card;
50 on Moneybookers;
50 on NETELLER;
50 on PayPal,
50 on Moneta;
50 on WebMoney;
On Sunday you request a 450 (in your currency) withdrawal.
The first 350 (in your currency) of your withdrawal (up to your Member' Transaction Balance) will be automatically paid to you in a manner such as follows:
100 (in your currency) will be paid to your Visa Credit Card Account(s) (please see Credit/Debit Card/NETELLER **Exceptions below);
50 (in your currency) will be paid to your Moneybookers Account;
50 (in your currency) will be paid to your NETELLER Account;
50 (in your currency) will be paid to your PayPal Account;
50 (in your currency) will be paid to your Moneta Account;
50 (in your currency) will be paid to your WebMoney Account;
Your Member Transaction Balance now equals 0.
Your 100 (in your currency) "Remaining Withdrawal Balance"*** (the amount above your Member' Transaction Balance - please see Withdrawal Policy below for definition) will be paid to you according to your chosen payment method(s):
Visa credit/debit card(s) (in accordance with the withdrawal limit permitted by the Visa credit/debit card issuer - please see Credit/debit card/NETELLER **Exceptions below), or;
Solo and/or Maestro debit card(s) (if you have deposited to your 888casino account by this payment method in the past, and only in randomly selected cases), or;
NETELLER (if you have deposited to your 888casino account by this payment method in the past), or;
Moneybookers (if you have deposited to your 888casino account by this payment method in the past), or;
PayPal (if you have deposited to your 888casino account by this payment method in the past), or;
Moneta (if you have deposited to your 888casino account by this payment method in the past), or;
WebMoney (if you have deposited to your 888casino account by this payment method in the past), or;
EntroPay card (if you have deposited to your 888casino account by this payment method in the past), or;
Wire Transfer (if you did not use cards as mentioned in section 1 and 2 above or MasterCard credit cards that were issued in the UK and Europe), or;
Bank Draft/Cheque (if you did not use cards as mentioned in section 1 and 2 above), or;
UK credit cards via BACS (if you have deposited to your 888casino account by Visa and/or MasterCard credit cards that were issued in the UK only), or;
ClickandBuy (if you have deposited to your 888casino account by this payment method in the past), or;
Ewire (if you have deposited to your 888casino account by this payment method in the past).
Legend:
* = Member Transaction Balance (see Withdrawal Policy below for definition).
** = Credit/debit/NETELLER card Exceptions (see next section below).
*** = Remaining Withdrawal Balance (see Withdrawal Policy below for definition).
Please note: Credit/debit card **Exceptions
(Non-credit card users please skip below to the next section of this document):
**Visa Credit Card Cash Outs: Due to regulations imposed by issuers of Visa credit/debit cards, 888casino is not permitted to pay withdrawals to Visa credit/debit cards issued in specific countries (please see drop-down list below to view these countries). Furthermore, due to regulations imposed by some issuers of Visa credit/debit cards in countries not included in the drop-down list below (non-listed countries), 888casino is not permitted to pay withdrawals to certain Visa credit/debit cards. Therefore, deposits made using these particular Visa credit/debit cards will not be counted towards the *Member Transaction Balance (see Withdrawal Policy below). Members who have deposited to their 888casino accounts via these particular Visa credit/debit cards shall receive withdrawals according to section three (3) of the Withdrawal Policy, below.
Please see drop-down list below, specifying countries where certain Visa credit/debit card issuers do not permit withdrawals to be paid to Visa credit/debit cards:
**MasterCard/Eurocard withdrawals: due to regulations imposed by issuers of MasterCard/Eurocard credit/debit cards, 888casino is not permitted to pay withdrawals to MasterCard and/or Eurocard credit/debit cards. Therefore, deposits made by MasterCard and/or Eurocard credit/debit cards will not be counted towards the *Member Transaction Balance (see Withdrawal Policy below). Members who have deposited to their 888casino accounts via MasterCard and/or Eurocard credit/debit cards shall receive withdrawals according to section three (3) of the Withdrawal Policy, below.
Please note the following important withdrawal information (pertinent to credit card and Non-credit card users):
Withdrawals requested within the same 24 hour as the deposit, via the same payment method, may be combined as one payment.
In most cases, withdrawal Payment credits will be posted as separate transactions, and will not cancel charges resulting from your deposit(s) to your 888casino account.
Should you have not actively used your chosen payment method to deposit to your account for more than 12 months, this withdrawal option may no longer be available.
If your withdrawal request is for less than the minimum allowable amount,the funds will be returned to your Bankroll.
If your Cash Out request is for less than the minimum allowable amount, listed below, the funds will be returned to your Bankroll:
The minimum wire transfer cashout is $20 / €15 / £15 / 20 CAD / 150 SEK/ 120 DKK.
The minimum bank draft cashout is $30 / €25 / £20 / 30 CAD / 200 SEK/ 200 DKK (according to your selected cashout currency).
The minimum cashout for the following payment methods is $20 / €15 / £15 / 20 CAD / 150 SEK/ 120 DKK: Moneybookers, NETELLER, PayPal, UK credit cards via BACS, credit card, debit card, Moneta, WebMoney, EntroPay card, ClickandBuy and Ewire.
Occasionally, your authorization or some documentation may be required to process your withdrawal request, and we may ask that you sign a list of your previous deposits to your 888casino account.
Generally, credit card or debit card cashouts by members in the UK, Canada, Denmark, Sweden or other EU countries that use the Euro, will be converted into and refunded to the member's card in the same currency used for deposit. Cashouts via bank draft/wire transfer by members in Canada, the UK, Sweden, Denmark and other EU countries that use Euro (except Cyprus and Malta), will be converted into local currency. The conversion rate applied will be comparable with the daily commercial rates offered by banks and credit card companies on the day the cashout is processed. Once the cashout has been processed, the member will be told his cashout ID and the amount refunded in both bankroll currency and settle currency. In other circumstances, the cashout will be refunded to the member in bankroll currency at the rate used by the member's issuing bank.
Note: Please notify us immediately should your credit/debit card(s) be lost, stolen or cancelled or should your E-wallet status change, so we may investigate their status and confirm that payments may/may not be received.
Cassava Enterprises (Gibraltar), Ltd. (the Operator of 888casino), reserves the right to delay and/or stop the processing of withdrawal requests until final approval has been received for any outstanding deposit transactions.
Bonuses may be Cashed Out only after all Bonus Policy requirements have been satisfied.
There are no fees charged for any of our Cashout services, however, your bank or payment processor may levy a fee to process your cashout. In the event that we terminate the offering of our business in any specific country, payouts will be subject to reasonable processing charges.
888casino Withdrawal Policy:
According to 888casino Withdrawal Policy, members' withdrawal requests shall be automatically paid directly to the payment method(s) by which that member submitted their original deposit(s) to their 888casino account, up to the *Member Transaction Balance (see section one (1) below for definition). Thereafter, that member may choose the payment method(s) by which to receive their ***Remaining Withdrawal Balance (see section three (3) below for definition):
*The Member Transaction Balance shall be defined as:
Any total sum a member has deposited to their 888casino account via their Visa credit/debit card(s) (with the exception of certain Visa credit/debit cards - please see Credit/debit card/NETELLER **Exceptions above), less previous Withdrawals and/or refunds to this same payment method, plus/or;
Any total sum a member has deposited to their 888casino account via their Solo and/or Maestro debit card(s), less previous Withdrawals and/or refunds to this same payment method, plus/or;
Any total sum a member has deposited to their 888casino account via their NETELLER account(s), less previous Withdrawals and/or refunds to this same payment method, plus/or;
Any total sum a member has deposited to their 888casino account via their Moneybookers account(s), less previous Withdrawals and/or refunds to this same payment method.
Any total sum a member has deposited to their 888casino account via their PayPal account(s), less previous cashouts and/or refunds to this same payment method.
Any total sum a member has deposited to their 888casino account via their Moneta account(s), less previous cashouts and/or refunds to this same payment method.
Any total sum a member has deposited to their 888casino account via their WebMoney account(s), less previous cashouts and/or refunds to this same payment method.
Any total sum a member has deposited to their 888casino account via their ClickandBuy account(s), minus any previous cashouts and/or refunds to this same payment method.
Any total sum a member has deposited to their 888casino account via their Ewire account(s), minus any previous cashouts and/or refunds to this same payment method.
Withdrawals shall be automatically paid directly to the following payment method(s), up to the *Member Transaction Balance (see section one (1) above), and in a manner such as follows:
Visa credit/debit card(s) (in accordance with the withdrawal limit permitted by the Visa credit/debit card issuer - please see Credit/debit card/NETELLER **Exceptions above);
Solo and/or Maestro debit card(s);
NETELLER account(s);
Moneybookers account(s);
PayPal account(s).
Moneta account(s).
WebMoney account(s).
ClickandBuy account(s).
Ewire account(s).
Thereafter (once a *Member Transaction Balance, utilizing all payment methods with which that Member has deposited to their 888casino account in the past, has been satisfied - see section one (1) above), that Member may choose, if any exists:
Visa credit/debit card(s) (in accordance with the withdrawal limit permitted by the Visa credit/debit card issuer - please see Credit/debit card/NETELLER **Exceptions below), or;
Solo and/or Maestro debit card(s) (if you have deposited to your 888casino account by this payment method in the past, and only in randomly selected cases), or;
NETELLER (if you have deposited to your 888casino account by this payment method in the past), or;
Moneybookers (if you have deposited to your 888casino account by this payment method in the past), or;
PayPal (if you have deposited to your 888casino account by this payment method in the past), or;
Moneta (if you have deposited to your 888casino account by this payment method in the past), or;
WebMoney (if you have deposited to your 888casino account by this payment method in the past), or;
EntroPay Card (if you have deposited to your 888casino account by this payment method in the past), or;
Wire Transfer (if you did not use cards as mentioned in section 1 and 2 above or MasterCard credit cards that were issued in the UK), or;
Bank Draft/Cheque (if you did not use cards as mentioned in section (a) and (b) above), or;
UK credit cards via BACS (if you have deposited to your 888casino account by Visa and/or MasterCard credit cards that were issued in the UK. Note: This is the only option for UK issued Visa/Mastercard credit cards to receive over the balance withdrawals.), or;
ClickandBuy (if you have deposited to your 888casino account by this payment method in the past), or;
Ewire (if you have deposited to your 888casino account by this payment method in the past).
888casino utilizes the most advanced security and encryption technologies available, to ensure that your transaction and all of your financial information is completely secure.
Enjoy the tables and Good Luck!
For assistance with this, or any of your other online gaming needs, please click here to contact us.
This Cashout Policy has been drafted in the English language. In the event of any discrepancy between the meanings of any translated versions of this Cashout Policy and the English language version, the meaning of the English language version shall prevail.
Last updated on August 29, 2010.
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Good 1
