888Casino.com 200% bonus Problem

[sparkles]

I thought Id try this out, normally id just bowl in and deposit, but decided to check first, glad I did the person I chatted too clearly didnt know about it.

You are now chatting with 'Carlina'

you: HI Carlina

Carlina: Hi , this is Carlina from ; thanks for chatting with me.
I'm here waiting to assist you with getting your FREE Spins and also give you your welcome bonus.
Ready to take them?

Carlina: Hi Sparkles

Carlina: How are you today/

you: I joined through casinomeister is it a 200% bonus

you: im good thanks Carlina how about you

Carlina: I am well thanks

Carlina: Do you mind holding one moment while I review your account?

you: sure

Carlina: Thank you for holding.

Carlina: Get a dollar for dollar match up to $200 on your first deposit today

Carlina: That means for every dollar that you put in, we will match it up for you

Carlina: Sounds good?

you: oh okay the link said 200%

you: do you need to see it

Carlina: It is the same

you:

You do not have permission to view link Log in or register now.

Carlina: The above mentioned is the same

you: that would be 100% wouldnt it

you: 200% is $2 for $1

Carlina: Plus if you deposit with me anything over 30, I can give you an extra 30 bonus which has to be activated by a promo code

you: ok so if I deposit $30 what amount in bonus do I get

you: sorry Carlina been a long day hehe

Carlina: You will play with 90 in total

you: so 50 would be $150 total

Carlina: No, 130

you: Okie dokie

you: i might just leave it until I find out at casinomeister whats up with there promo

Carlina: Ready to deposit?

you: because im positive 200% on $50 without extras is $150

you: its a special to celebrate you guys getting into the baptism by fire there

Carlina: Our welcome bonus is 100%

you:

You do not have permission to view link Log in or register now.

you: in honour of 888"s baptism by fire we are offering an exclusive 200% bonus up to $200 first deposit bonus to all casinomeister members

Carlina: We go by our site, 888poker

Carlina: Sorry, 888casino

you: I went into casinomeister and clicked the link for 888casino, and it brings up that page with that message and the download link

Carlina: I am sorry but our welcome bonus is 100%

you: okie dokie Carlina, would you mind if I popped this chat the forum just so others know before they deposit?

you: normally I just deposit, but today decided to check, so just so they dont think they are getting 200% also

Carlina: I am sorry for the inconvenience

Carlina: Every deposit you make....gets you closer to getting an extra 150 added to your account monthly, want to know more about it?
Check out the link below for more information:

Carlina:

You do not have permission to view link Log in or register now.

Carlina: Thank you for chatting with me, Is there anything that I can assist you with further?

you: Thats okay Carlina, not your fault,. Im sure it will be sorted soon

Carlina: Thank you for choosing us, .

Carlina: Enjoy the Games

Chat session has been terminated by the site operator.

 

[Gremmyboy]

 

[Nifty29]

The problem here is the CSR just wasn't listening and was too busy trying to force a deposit and spruik all of their promotions.

Very ordinary.

Mind you, I believe that promo was ended as they are now accredited and Rachel said she would have it removed from the site.

 

[rainmaker]

.


Yes, The CS at 888 have clearly been instructed to push customers to deposit as fast as possible regardless of what the customer really asks about in live chat. Annoying and pretty amateurish.

(you will see another example in this thread: http://www.casinomeister.com/forums/online-casinos/44404-888-com-placed-accredited-section.html )

 

[Rachel888]

No Problem

Hey Guys,

The promo is up and running, it is directly linked to the link on here.

We have many promo's running all the time and many CS people, so there is a chance that she was unaware.

I have sent an email to head of CS to make sure that all the staff are notified of this promo.

Keep in mind this promo is for first time depositor's and ONLY for 888casino.

If you have any questions or concerns please feel free to contact me.

Regards,
Rachel

 

[chuchu59]

the CS lady might not be aware of all promos. That is understandable.
However, it is obvious she wasnt listening and was trying to force things through. More training is needed I am afraid.

 

[Rachel888]

Mind you, I believe that promo was ended as they are now accredited and Rachel said she would have it removed from the site.

The promo is still on

 

[Nifty29]

The promo is still on

OK. In the other thread it was mentioned that that baptism of fire promo was still on the site and you said you would have it removed.

It's understandable that the CSR couldn't help if the she didn't know, but you did not address the fact that all they seemed interested in was "sell sell sell". I know every casino wants to promote it's product, but doing it during a chat that the player instigated because they had a problem is very bad service IMO. I hope that your lack of response doesn't mean this is "policy".

Personally I would have been very upset if I had been treated like that.

 

[aceking123]

Personally I would have been very upset if I had been treated like that.[/QUOTE]

arnt you always treated like that nifty ! hahahaha

 

[vinylweatherman]

OK. In the other thread it was mentioned that that baptism of fire promo was still on the site and you said you would have it removed.

It's understandable that the CSR couldn't help if the she didn't know, but you did not address the fact that all they seemed interested in was "sell sell sell". I know every casino wants to promote it's product, but doing it during a chat that the player instigated because they had a problem is very bad service IMO. I hope that your lack of response doesn't mean this is "policy".

Personally I would have been very upset if I had been treated like that.

This shows that nothing much has changed. First we have the deluge of spam, and "bait & switch" cross marketing, all neatly blamed on the white labels, that apparently are "out of the control" of 888.com, yet who have full access to player's personal data FROM 888.com registration.
Now, we have CS who are clearly on the "hard sell". Lack of training? I doubt it, she was doing EXACTLY what she was trained to do, get that deposit ASAP, and try to deter players from "going away to think about it".

THis was inapropriate in this case, since the player DID need to go to someone else and ask what was up with this promo, and could clearly NOT deposit there & then, because CS did not have the power to award this promotion.

It is also clear that something else has gone wrong, not just with CS, because the promotion is supposedly activated by creating an account through the CM link, and so should NOT have needed CS to know about it in order for it to have worked.

I would have thought CS would have been able to bring up this player's details on her console when dealing with this query, and surely the system should have given her the information that this player was one from here, and was thus eligible for the 200% deal.

Given the controversy surrounding the accreditation of 888.com and Reef club, they really DON'T need these problems, and should have ensured in advance that they had things like this covered before they "went live" with any special CM related promos. Training CS NOW is like shutting the stable door after the horse has bolted. They had better recapture that horse before it does any more damage.

 

[rainmaker]

Now, we have CS who are clearly on the "hard sell". Lack of training? I doubt it, she was doing EXACTLY what she was trained to do, get that deposit ASAP, and try to deter players from "going away to think about it".

Yes, I fully agree VWM.

Casinos must of course be "allowed" to promote their offers etc. But to do this in a live chat, in the way that 888 does it is just blameworthy. And like you said VWM, this is probably exactly how they are trained to do. CS at 888 is often all about getting customers to deposit regardless of what the customers actually is seeking help about. We saw the same tendency in the other thread. The player there also wanted to use the 200% promo but CS were more interested in getting the customer to deposit immediately without the CM-bonus .

It is a shame to see how aggressive these 888 CS are in live chat. And this is now the new standard of an accredited casino. Just bad.

 

[Nifty29]

Personally I would have been very upset if I had been treated like that.

arnt you always treated like that nifty ! hahahaha[/QUOTE]

LOL yes......but coming from a customer service rep is another story.

 

[jod5413]

I am not eligible to play at 888 or their partner sites. But, even if I could, I wouldn't. Too many complaints about things that should not be a problem. Customer service is the most important asset a business has. Without it, you will not hold customers, especially in a market that has plenty of options for customers to go elsewhere.

There are a lot of affiliates and forum members that can not forget the past, and I think they might have valid reasons. Time will tell.

Just My Opinion.

 

[Miss_Token]

same problem and more

Well i had the same problem. Chat didnt know about 200% promo, so i post here and rachell form 88casino ask for my email and username. She says that my bonus WILL BE avalaible when i make the first deposit and give me a code for 10 dollars.

Fair enough, i made my deposit (uss50) and only receive uss60.
Speak with chat and they tell me that i had another account, so they cannot acredite any bonus.

I didnt remember that, but really dont care. I play the 50 at 2.5bet,so moneys go very quick... and then unistalled the casino.
If rachell can see all my information, why she didnt tell me before? why the girl on chat didnt tell me?
I dont know, and i dont care, but im gonna say NO NO NO to 888casino.
Bye.

 

[Nifty29]

Well i had the same problem. Chat didnt know about 200% promo, so i post here and rachell form 88casino ask for my email and username. She says that my bonus WILL BE avalaible when i make the first deposit and give me a code for 10 dollars.

Fair enough, i made my deposit (uss50) and only receive uss60.
Speak with chat and they tell me that i had another account, so they cannot acredite any bonus.

I didnt remember that, but really dont care. I play the 50 at 2.5bet,so moneys go very quick... and then unistalled the casino.
If rachell can see all my information, why she didnt tell me before? why the girl on chat didnt tell me?
I dont know, and i dont care, but im gonna say NO NO NO to 888casino.
Bye.

Since you made the deposit after being told you COULD claim the 200% bonus they should refund it.

Did they tell you if the other account was an 888 account or a white label?

 

[vinylweatherman]

Well i had the same problem. Chat didnt know about 200% promo, so i post here and rachell form 88casino ask for my email and username. She says that my bonus WILL BE avalaible when i make the first deposit and give me a code for 10 dollars.

Fair enough, i made my deposit (uss50) and only receive uss60.
Speak with chat and they tell me that i had another account, so they cannot acredite any bonus.

I didnt remember that, but really dont care. I play the 50 at 2.5bet,so moneys go very quick... and then unistalled the casino.
If rachell can see all my information, why she didnt tell me before? why the girl on chat didnt tell me?
I dont know, and i dont care, but im gonna say NO NO NO to 888casino.
Bye.

So, it's not just the CS that "need retraining", but even the REP doesn't seem to know what she is talking about when telling a player they will get the bonus when they deposit, but they find out they don't when they do.

This is "bait & switch" at it's finest, coming from the rep, not just CS.

This is NOT about a couple of CS reps who are "new", this is a system that has NOT changed one bit, and we have been duped into thinking it had.

If this "other account" is not with 888.com itself, then we have caught them out in another lie, which is that the white labels are "nothing to do with 888.com".

This is not even an isolated case of a CM player not getting the 200%, it is an issue that seems to be affecting quite a few players drawn by this CM special promo.

Are there any CM players that DID get the 200% without a fuss?

 

[Rachel888]

Well i had the same problem. Chat didnt know about 200% promo, so i post here and rachell form 88casino ask for my email and username. She says that my bonus WILL BE avalaible when i make the first deposit and give me a code for 10 dollars.

Fair enough, i made my deposit (uss50) and only receive uss60.
Speak with chat and they tell me that i had another account, so they cannot acredite any bonus.

I didnt remember that, but really dont care. I play the 50 at 2.5bet,so moneys go very quick... and then unistalled the casino.
If rachell can see all my information, why she didnt tell me before? why the girl on chat didnt tell me?
I dont know, and i dont care, but im gonna say NO NO NO to 888casino.
Bye.

Miss Token,

I had offered to look further into the issue and you had told me not to worry about it.

Please PM all you details including location and I will see what went wrong and how we can fix it.

Regards,
Rachel

 

[vinylweatherman]

Miss Token,

I had offered to look further into the issue and you had told me not to worry about it.

Please PM all you details including location and I will see what went wrong and how we can fix it.

Regards,
Rachel

This is an illustration of what damage this type of "first experience" does to the business.

Fair enough, i made my deposit (uss50) and only receive uss60.
Speak with chat and they tell me that i had another account, so they cannot acredite any bonus.

I didnt remember that, but really dont care. I play the 50 at 2.5bet,so moneys go very quick... and then unistalled the casino.
If rachell can see all my information, why she didnt tell me before? why the girl on chat didnt tell me?
I dont know, and i dont care, but im gonna say NO NO NO to 888casino.
Bye.

A new customer's first dealings with a business is the MOST important thing to get right, and if this is done well, the rest becomes MUCH easier, and can end up with retaining that customer over the longer term.

In this case, it seems the offer to "fix it" has come too late, the relationship already having been damaged beyond repair, and the customer having gone over to a competitor.

 

[SlotMonster]

A new customer's first dealings with a business is the MOST important thing to get right, and if this is done well, the rest becomes MUCH easier, and can end up with retaining that customer over the longer term.

I think I have more to write down, vinylweatherman!

 

[questa]

888 are accredited??

Wow. That really is something. I'm genuinely shocked.

They aren't baiting and free-rolling anymore then presumably? Because I for one still get their emails and popups for bonuses i cannot possible profit from...