888.com took my money and disabled my account

[asparkes15]

Hello guys,

I didn't think I would be posting in complaints as I haven't had many issues with casinos. But unfortunately on the 20th January I would find myself feeling shocked and as if i have been scammed.

888.com send me these emails to sign up for their linked casinos they have Euro City Casino and ReefClub Casino. Infact they have been a nuisance and even though I opted out of their emails they still send, nevertheless they gave me an offer to sign up 100 spins and £15 free if i deposit £20.

So I clicked the link they provide and it turns out that they already have a generated account for me (one that i did not create and is created when you click the link, it had all my details on minus my debit details)

I deposit with the promotional link. Get a "your transaction has been approved email" and then get booted out straight away. I look at my emails and I get around 6 emails saying that my account has been disabled due to being self excluded. I remember closing my account with 888.com but it wasn't permanent self exclusion, no where when i closed the account did it say permanent self exclusion. I closed the account over a year ago.

So I emailed them, and they basically send me a cookie-cutter response and actually admitted that they would keep my money. I think this is like stealing, now I don't want to accuse the casino yet I just want it resolved. If I was self-excluded why did they have all my details and why the constant promotional emails. I have all the evidence of this, the approved payment and the disabled account. I feel robbed and I was hoping if anyone could help me with this?

Cheers

 

[quber]

If you are self excluded (as they say)then they are breaking their license by sending promo emails.

They are also breaking their license by not returning your deposit.

You do not have permission to view link Log in or register now.

You do not have permission to view link Log in or register now.

Let the licensing bodies know.

 

[asparkes15]

I agree that if I was self excluded then I am breaking my end, but when I closed my old account it did not say anywhere that it was a permanent self exclusion and they hav been sending their promotional emails constantly about their sister sites, (which i did opt out when i closed the account but still get) and also having my details at hand to create a automatic account, it was quite easy for me to think it wasn't permanent self-exclusion.

Thanks for your response, I will have a look at the links because certainly they are also breaking their rules and they even sent me an email stating that they may keep deposits. Which i find incredibly shady.

 

[dunover]

I agree that if I was self excluded then I am breaking my end, but when I closed my old account it did not say anywhere that it was a permanent self exclusion and they hav been sending their promotional emails constantly about their sister sites, (which i did opt out when i closed the account but still get) and also having my details at hand to create a automatic account, it was quite easy for me to think it wasn't permanent self-exclusion.

Thanks for your response, I will have a look at the links because certainly they are also breaking their rules and they even sent me an email stating that they may keep deposits. Which i find incredibly shady.

No they should not keep your deposit. Unfortunately 888 is on the NCD list here.

 

[KasinoKing]

Why am I not in the slightest bit surprised by this thread.

OP you have learned the hard way, like many before you, that just because a casino is "big and glitzy" with all their TV ads and sponsorship deals, it doesn't mean they are run in an ethical or reputable way.
Please don't be totally put off though - there are loads of GREAT, properly run online casinos and you can start looking for a better one right now on CM's Accredited list (link at top of forum).

KK

 

[vinylweatherman]

If you are self excluded (as they say)then they are breaking their license by sending promo emails.

They are also breaking their license by not returning your deposit.

You do not have permission to view link Log in or register now.

You do not have permission to view link Log in or register now.

Let the licensing bodies know.

That's not the only rule they broke. They created an account themselves for a player they KNEW was self excluded, which not only breaks the responsible gambling rules, but also the Data Protection Act.

If they resort to the stock excuses like "a rogue affiliate sent it", or "it's a white label", then they will only dig an even deeper hole for themselves, as this could never have happened without the sharing of personal data with this new casino and rogue affiliate. If they admit to doing it in-house, then they have admitted to breaking their licensing conditions.

Being legit in the eye of the UK law has never been a guarantee that a company will behave properly. Many dodgy companies manage to advertise on TV before they get found out. One kitchen company was advertising freely in the media for years, despite generating large volumes of complaints and notching up numerous appearances on BBC Watchdog. In the end, the slow arm of the law caught up with them, and their founder and self appointed CEO went to prison for operating a scam business. 888 have been getting away with things for years, but maybe one day the slow arm of the law will catch up with them too, and someone high up will end up leaving enough evidence lying around to put them in jail, or at least have the business closed and wound up by the authorities as we have seen in a couple of other cases, Sheriff Gaming being one.